Rated 2 out of 5 by Rickey62 Not Happy
To whom it may concern,
Our second stay with you this time was more stressful then our first time.
Our first visit we encountered issues with the card keys for entry to our room. . We reached 21st floor, try key to door and it did not work. Uncomfortable standing on 21st floor with bags. I had to return to the main floor to receive card activation for card key to door to room. The statement from hotel staff was “well you not should have your card key near your phone or card cards".
We stayed with again for one more night on the 14th floor, this time the card key did not work twice.
I ended up going to hotel desk staff to have the card key changed twice. The statement again "do not have card key near phone or charge cards. If it happens again I should call hotel engineers".
Our next issue was with the heating unit for the room and the shower area.
The heating unit kept making noises similar the starting of a diesel engine and this impact on my receiving a comfortable night sleep.
The shower area drain did not work well enough, water went onto bathroom floor.
I will not stay for a third visit with your hotel.
February 6, 2015
Rated 5 out of 5 by Brooke718 Always enjoy my stay
As of January 2015 Ive stayed at this location three times. I enjoyed my visit each and every time. During my second stay I had a complaint about my room and within the next hour my room was changed and I received a complimentary upgrade.
The staff is always pleasant and helpful. Matthew in particular is always there during my afternoon/evening check-ins and he always goes above and beyond. He even remembered me the last time I checked in. I'm a New Yorker and trust me when I say that this kind of customer service is rare here (sadly).
Rooms are well appointed and the beds are smply delightful. Ive used amenities (pool, hot tub, gym, restaurant) and I have no complaints about any of them. The pool area is staffed with a lifeguard, which is a definite plus
The hotel is in a great location and is a wonderful addition to Brooklyn.
January 4, 2015
Rated 4 out of 5 by medo300 Great
Great stay in the hotel. Location is great
January 2, 2015
Rated 4 out of 5 by sfe2014 room with a view!
We recently stayed for 3 nights in December 2014. Though the room was a bit small, it had a fantastic view of the Statue of Liberty. The bed was one of the most comfortable hotel beds we've ever slept on, and while we were initially concerned that we would be bothered by elevator noise (our room was located directly behind the elevators), there was no noise at all. The hotel is conveniently located near 3 subway lines, and we felt quite comfortable walking from the stations back to the hotel, even late at night. The only drawback is that there aren't many dining options in the immediate vicinity.
January 1, 2015
Rated 4 out of 5 by Tina12 Tina11
Very fine hotel, shops en metro lines (to Manhattan) in less then 100 meters. Friendly staff.
December 29, 2014
Rated 4 out of 5 by AmsterdamBabs A great stay for business and/or families
My familly and I really enjoyed our stay.
We are looking forward to our next stay.
The staff is excellent.
My son loved the pool.
We highly recommend this hotel.
December 29, 2014
Rated 5 out of 5 by GabriellaH Fabulous Customer Service
From the moment we arrived we were treated with courtesy and accomodation. I would absolutely stay in this nicely furnished, clean and well decorated hotel again. The location is great!
December 2, 2014
Rated 4 out of 5 by ajs60 brooklyn
Great stay Excellent staff Very Helpfull
December 1, 2014