Rated 3 out of 5 by Simplesimon This hotel needs improvement
The room was very clean and up to date. The room was very warm, the thermostat was set on AC, so I turned the temperature down to 58 and the room remained at 73-75.
I noticed there was a specific SPG floor, and I was on the 12th floor right next to the elevator. It was very noisy and I was surprised I wasn't on the SPG floor as a member & property owner.
April 21, 2014
Rated 4 out of 5 by Mugger Do not bring your car here!!!
When I discovered it would cost $45 every time I picked up my car from the valet, I was as shocked as I was angry about not reading any sort of disclosure on the hotel website.
The room itself is nice and the staff is EXCELLENT. The restaurant service needs a great deal of improvement.
April 21, 2014
Rated 5 out of 5 by Rohn This hotel has comfortable bed and great pillows
The bed is comfortable and the pillows are the best i have had in long time. i travel 90% in my work.
April 20, 2014
Rated 4 out of 5 by Lulu42 Great access to attractions in Brooklyn and Manhatten
The hotel is nicely updated, attractive and modern. There is a comfortable although small seating area in the lobby. The biggest criticism is the terrible food and service in the restaurant. We had one breakfast and one evening meal and they were awful. While the staff stood around talking we were served cold coffee and what appeared to be frozen bagels lightly thawed. Dinner was just as bad. Obviously this needs improvement!
April 17, 2014
Rated 3 out of 5 by MSINGH715 This hotel has the worst facilities
I had a horrible experience with my stay at this hotel. One night the elevators were not working, the next day it took me 25 minutes to get out of the hotel because of the evelator situation. I was stuck in the for good 7-8 minutes, and then finally had to walk down through the stairs from the 16th floor, with my luggage!
On top of this, the person who checked me out didn't show that he was even bothered when I shared my expeirence with him and just said, "Oh well, it happens." I asked the person to have the hotel management call me since I wanted to escalte it, and he said, he would have someone call me. It's almost a week now, but no body cared to call me. I also asked the person to email me the receipt for my stay, but he didn;t even care to do that. This is totally not what I would expect from Starwood hotels. I am extremely dissapointed.
April 16, 2014
Rated 5 out of 5 by Maryse Awesome Service and great stay !
My thanks to the staff of Sheraton Brooklyn for a great stay. Me and my sister were in town for 4 nights and took advantage of the restaurant, lounge and amenities if this fun hotel.
Sweet thanks to Leo (lovely waitress at Jose's resto) along with Simon who were most attentive to the clients and made sure we were looked after 120% !
Lounge staff was also working hard to make sure the preferred Starwood guests were attended to.
March 31, 2014
Rated 4 out of 5 by ded4 April 11-13, 2014
Your form will not allow me to enter the correct dates of my stay so I set that as the header. I enjoyed my stay at the Brooklyn Sheraton. The staff were particularly warm and accommodating.
April 14, 2014
Rated 1 out of 5 by Greg60 Elevator failures!!!
The hotels elevators were virtually non working most of my visit. Many times during my stay I had to walk down the stairs from my room on the 16th floor.
April 12, 2014