Rated 4 out of 5 Great access to attractions in Brooklyn and Manhatten
The hotel is nicely updated, attractive and modern. There is a comfortable although small seating area in the lobby. The biggest criticism is the terrible food and service in the restaurant. We had one breakfast and one evening meal and they were awful. While the staff stood around talking we were served cold coffee and what appeared to be frozen bagels lightly thawed. Dinner was just as bad. Obviously this needs improvement!
April 17, 2014
Rated 4 out of 5 by ded4 April 11-13, 2014
Your form will not allow me to enter the correct dates of my stay so I set that as the header. I enjoyed my stay at the Brooklyn Sheraton. The staff were particularly warm and accommodating.
April 14, 2014
Rated 5 out of 5 by Maryse Awesome Service and great stay !
My thanks to the staff of Sheraton Brooklyn for a great stay. Me and my sister were in town for 4 nights and took advantage of the restaurant, lounge and amenities if this fun hotel.
Sweet thanks to Leo (lovely waitress at Jose's resto) along with Simon who were most attentive to the clients and made sure we were looked after 120% !
Lounge staff was also working hard to make sure the preferred Starwood guests were attended to.
March 31, 2014
Rated 1 out of 5 by Greg60 Elevator failures!!!
The hotels elevators were virtually non working most of my visit. Many times during my stay I had to walk down the stairs from my room on the 16th floor.
April 12, 2014
Rated 4 out of 5 by JCChicago Feeling Personal
I just want to share that I had an enjoyable stay at the Sheraton in Brooklyn and were greeted by the staff by name. Plus when I was having breakfast in the lounge, the GM personally came by and say hello to everyone to ensure their needs are met. I asked for a banana and they delivered a plate of cut up bananas with strawberries....it was nice touch by the GM, Denise.
April 8, 2014
Rated 3 out of 5 by JoB50 This Hotel Needs Help
The staff was courteous and helpful. This unfortunately was not enough to overcome the facilities pitfalls. The restaurant/ bar is subpar in both quality and professionalism. The house keeping leaves something to be desired as well. There is no taxi stand. I was offered a Towncar after about 5 minutes of walking around trying to find out how to get a ride. The driver didn't know where the museum was and was on his phone the entire trip getting directions. Then I was charged $20.00 for the ride. In my experience this is a very amateur organization that runs this hotel.
April 3, 2014
Rated 4 out of 5 by amgram Convenient!
Biggest bed I have ever slept in and very comfortable too! Alas I didn't understand that the "Green" option meant no refills of coffee, half and half, water in the room. That needs to be made clearer. I am BIG fan of reusing my towels and sheets for a three night stay, but I am NOT a fan of having no replacement coffee, etc. The in-room info does not make that clear. When I queried the staff they replied curtly that I would have to call and ask for replacements. Best of all it was a quick walk to the C train which made my visit to my Brooklyn family easy and safe. Perfect!
March 17, 2014
Rated 5 out of 5 by GSW1985 Great hotel experience
My husband and I stayed at this hotel for the weekend and had an absolutely wonderful experience. Every staff member went out of their way to make sure our needs were met; and the hotel was fully booked!! We were very impressed and will definitely return to this hotel the next time we are in Brooklyn!!
April 7, 2014