Rated 1 out of 5 by Kimmi Horrible stay
We were on our first family trip and picked this hotel because it had a pool. When we arrived we were told valet parking was 45 so we asked was there parking for hotel guest and we were told to go around the block they failed to mention we still had to pay. Also the pool was not open due to health violation really so they don't clean! We asked to speak to manager and were told he was busy and he would call we left our cell no number and was never called. Our sheets or towels were not changed no housecleaning was done. We finally spoke with the manager and he gave us a discount for one of the two nights we stayed but the discount wasn't really one we had to use that to pay for parking. I must say this hotel ruined our first family vacation and they didn't even care. I saved up for years to have my family enjoy our vacation but thanks to Sherton it was ruined. I pray that y'all get it together I understand that my comments mean nothing to a chain as big as yours but if you keep going the rate you are a lot of one voices will add up and you will not be in business
August 14, 2015
Rated 3 out of 5 by Netta a nice hotel but.....
The very first experience with an employee was a valet and he put my mind at ease with knowing how to drive my manual transmission! I hate that I forgot his name but he was awesome! But he is a car enthusiast too. Caesar was very nice and always saw him with a smile on his face. The valet on sunday morning had some issues. I was hanging around for 20 minutes, no one asked me if I needed assistance and then to find out after waiting 40min that they never received my text for my request for the the car. Then it would be another 30min for my car. Our room was supposed to come with free breakfast but I could not figure out how to fill out the menu to get it free, so I kept on getting charged. Even called and asked how to properly fill out the form to get it for free, did it and was still charged. Gave up. We was supposed to get a suite room with a sofa bed but something happened upon check in. We reserved the room with our credit card points and the room, that I saved up for a year, that I selected was not honored. It was my birthday and anniversary trip. My husband and I took our 5yr old daughter with us too, thats why we needed the suite. Plus it was extra points too. We was told that the credit card company doesnt have access to their inventory. Id be glad to disagree because I'll give you a screen shot. I paid for a club room and got none of the benefits. The hotel was very nice but some kind of dresser to put your clothes in would be nice too. The hotel was centrally located to many clothing stores, restaurants and the subway.
July 23, 2015
Rated 5 out of 5 by MelanieinOhio Awesome Service
The staff was amazing....always there to help. My favorite was Victor, a server in the restaurant/bar ..... I felt like I made a friend.He was incredibly helpful, friendly, prompt and efficient and very down-hearted. Thank you Victor! You made our stay at the Sheraton very comfortable and pleasant.
June 21, 2015
Rated 5 out of 5 by Crystals88Keys Excellent Stay
We were greeted with great pleasure and excitement. Ashley, at the front desk was so engaging that we felt we had made a new friend during our brief, one night stay! I was initially disappointed that the rooftop bar was closed for remodeling, but one phone call prior to our arrival, and Miguel granted us vouchers for 2 free drinks in the hotel bar. That was a gracious gesture and much appreciated. I would definitely stay here again!!
June 12, 2015
Rated 5 out of 5 by Perry666 The Staff is Exceptional…..
I just got back from 8 days at the Sheraton Brooklyn…..i have already booked my next stay for a week during Thanksgiving…..It's a beautiful hotel but it's the Staff from top to bottom that makes me coming back for more….This November will be my 5th stay….
June 8, 2015
Rated 4 out of 5 by ajs48 tough to get to.
The location of the hotel is not convenient. Traffic in that part of the city is very congested. While getting to the hotel by train may not be bad driving there is not easy. Other than that the stay at the hotel was very pleasant.
June 1, 2015
Rated 5 out of 5 by ConferenceAttendee123 Great hotel and staff near every subway line
I wasn't expecting such a great hotel in downtown Brooklyn. Clean, quiet rooms, beautifully appointed. Staff was very helpful and friendly, especially when it came to transportation--this hotel is near every subway line--I never had to make a transfer my entire NYC visit, because every line stops near there, and the staff can point the way. Beds are luxurious. Rooms are small but contain everything you need for your stay. CLEAN.
May 8, 2015
Rated 3 out of 5 by AnonymousTraveler77A Hotel's fine... do not go to the restaurant.
I am currently staying here. The hotel is perfectly fine, the people are reasonably friendly. The room is clean, and my room at least has been updated recently. It is a decent location, and the construction nearby does not bother me. If I were just reviewing the hotel, it'd be 4 stars.
The on-site restaurant is terrible. It is a zero star place. I ordered the $19 chicken fajitas. They came out not hot, but lukewarm. I ate around the coldest parts. The waiter asked me if I was fine, but while I had a mouthful of lukewarm chicken and way-too-chewy tortillas. Then I tried the beans and rice. These were completely cold.
Speaking of cold, the temperature in there was chilly- very chilly- to me, even in a sweater.
This was the first SPG property I've stayed at, where the meal was so bad that I went directly to Subway after, to buy my 'real' meal. And I am a seasoned world traveler.
And it's funny how one terrible experience can color your whole stay, but that's how it is. I am hoping over the next few days to find more good stuff about the hotel, because I really did want to love this place.
So, live and learn.
May 6, 2015