Rated 5 out of 5 by chicky Very good place to stay in NY
modern and clean hotel, very friendly staff, good location (15min Subway from Manhatten)
July 29, 2012
Rated 5 out of 5 by Coco54 GREAT HOTEL
My experience at the Sherton Hotel was great. I love the hotel and will be staying there everytime I come to New York to visit my daughter, which will be very often. GREAT HOTEL
July 26, 2012
Rated 2 out of 5 by GOwithMARRIOTT Mediocre at Best
I had a less than average experirence at the Sheraton Brooklyn Hotel. I stayed four weeks in a row. The rooms are less than spectacular. The furniture was worn, the bedding was not cleaned thoroughly, and there were cigarette burns in the carpet of my smoke-free room.
As far as service goes, the maids forgot to clean my room on several occasions. Room service was never exceptional. I had to wait at least 45 minutes for my meal and it always arrived luke warm. The wireless internet was painfully slow. Several of the channels on TV did not have sound and no one could figure out why.
As an SPG member, I expected to have preferential treatment, but I was sadly mistaken. When I contacted the front desk to discuss a discrepancy with my reservation, I was put on hold for 7 minutes at a time and spoke with 3 different people. My issue was not resolved and I did not appreciate the (lack of) customer service I was shown. I will not be staying at the Sheraton any longer. I canceled 28 days of reservations and will never recommend them to anyone I care about.
July 24, 2012
Rated 4 out of 5 by real2899 overall a very good property
Do not stay in room no 2502 Friday through Sunday very noisy from the club on the roof top.
staff /Manager Newston very friendly tried to help, also suggested to change our room but once you unpack, who wants to go through the hassle of packing and moving and then unpacking. Again we were there for only 4 nights
July 18, 2012
Rated 3 out of 5 by Luckyoyo okay hotel
Only recommended business travelers in MetroTech Area.
July 12, 2012
Rated 3 out of 5 by Luckyoyo Fair hotel
I only stay at this hotel because of business. Business travelers friendly hotel.
July 11, 2012
Rated 4 out of 5 by BrooklynTraveler Great Hotel & Staff
I would and will recommend this hotel to my friends and family. The location can't be beat. It is close to tourism and shopping. There is a pool and exercise facilty as well as rooftop space. The rooms are beautiful, comfortable, and clean, the staff courteous, and the building is very secure. The elevators require guest room keys to travel to any level above the lobby. My family and I were in town due to a sick relative and our depature date was tentative. We upgraded our room and stayed an extra two days. The employees, Newston and Janice, made extending our trip simple and quick. They were both very pleasant and friendly and always smiling. I will definitely be returning to this hotel over and over again. Thank you Newston and Janice for all your help!
The only experience that did not meet my expectations was the hotel restaurant "The Grubsteak". Although the decor is beautiful the food was not very good or memorable and did not make me want to return to try something else. My suggestion would be to change the menu to more appetizing choices and either find a chef that can cook a steak to requested temperature or change the name of the restaurant. However this should not stop anyone from staying at this hotel. There are hundreds of food chocies within walking distance of the hotel as well as many places that deliver if you want to lounge and enjoy your room.
July 6, 2012
Rated 4 out of 5 by Lema3 Great front desk staff
The front desk seemed short staff. Felt bad for the staff because they were doing a million things, but still smiling. Janice was great. Area seem a little scary at night, but overall it was a nice hotel.
July 4, 2012
Rated 1 out of 5 by vvbatboy not so good for the money
I found this Starwood hotel be to lacking.
First the "suite" we requested had no door or even doorway separating the 2 "rooms." they were more like sleeping areas. The reprieve my family was hoping for at this Starwwod, to have separate bedrooms, was a great disappointment and therefore not worth the +$300 a night we paid.
2nd, a party was happening in the room next door, which I complained about at 12:30 am, then again the next morning, and again the next afternoon, A room change wasn't offered until I demanded a change of room. This is what I expect from a cheeper hotel.
Ultimately, we basically lost our last night in NYC because we had to switch rooms on our last afternoon, preventing my 2 year old from napping and basically prevented us from doing what we planned that evening because she wasn't rested. Getting rest was why we spent the extra money in the first place, and we didn't get any.
Lame all around.
July 4, 2012
Rated 4 out of 5 by NYResident Comfortable and Clean
Enjoyed my stay here until I checked out. I was going to another Sheraton location in NY due to Government Rate changes and didn't have the address to give to Frederick who had my bags. He was very rude - he told me, "Well you're going to have to get it" - so I went back to the desk and the clerk found it for me. So as I proceeded outside in the rain, I noticed that Frederick had an umbrella, I thought "Great I won't get wet". He proceeded to open the umbrella and use it for himself to put my luggage in the trunk of the town car. Never opened the door for me or anything. I thought it was so rude. Not only that I was dealing with the fact that I had just got news that my mother passed away. Otherwise, I would have had the address ready for the driver. Turned out the driver who was as pleasant as could be knew the location address and apologized to me. So Frederick you might have been having a bad day but remember there is always someone else has a worse day.
June 28, 2012
Rated 4 out of 5 by SMAC33 Tough Location - Nice Hotel
- The staff and hotel were outstanding ...
- The location leaves a bit to be desired ...
- DID NOT LIKE the "key to floor" system on the elevator ...
- Club Room, ALTHOUGH WELL MAINTAINED, could offer a few more food perks and longer hours in the AM ...
June 19, 2012
Rated 2 out of 5 by drewco Good hotel - poor service
The rooms were very nice and clean. Excellent design. The hotel bar was awful (long wait, bad drinks), we had a private event and the food was terrible, my starwood number was never recorded.
Clearly management does not ave their eye on this property.
June 17, 2012
Rated 5 out of 5 by arnr SHOULD HAVE 6 STAR CATEGORY
stayed the night of our wedding. staff could not have treated us better. even upgraded to suite.
overall ratings:6 stars
every other category:6 stars
June 10, 2012
Rated 5 out of 5 by biztraveler1 Great place.
Very thing went well - great bed and great service.
The only issue was the hot water one day. For some reason, the water just wouldn't warm up.
All and all - a great experience.
June 5, 2012
Rated 2 out of 5 by SFMM Turn off the music!
This would have been a lovely stay except for the thumping from music at the roof top bar. The thumping invaded every corner of my (expensive!) room. All the fancy bedding in the word cannot make up for the fact that sleep was impossible until the band quit for the night.
June 4, 2012
Rated 5 out of 5 by TNtourist Great hotel - avoid roof top bar
Hotel is great. Hotel staff is great. Avoid the roof top bar. It is not part of the hotel and employes an exceptionally rude staff.
June 3, 2012
Rated 2 out of 5 by Tomjpmc Erroneous Charge Issue Outstanding
I am trying to get Sheraton Brooklyn Accounting to take off erroneous charge posted to room...no luck. I would rate this hotel much higher, but my employer (Chase) needs me to settle my bill. I never ate at the hotel restaurant.and never do at any hotel unless I have no alternative.
May 31, 2012
Rated 3 out of 5 by Comaaz Great choice in downtown Brooklyn
Overall, this is a great hotel. My room was clean and well decorated. Upon arrival, I was greeted by Matt at the front desk. He proved to be the friendliest of the desk staffers.
The lobby is modern and has wifi along with a couple desktop computers for guest use.There is a common area with big windows onto the street. There is a bar, but it was not in use, which is disappointing.
The hotel restaurant was really disappointing, the food quality was acceptable but the flavors were lacking. Some servers were attentive, while others were not.
This hotel would have gotten a much higher rating from me except for a couple things:
1-My room while well appointed was very small. The lack of drawer space and room for emptied suitcases was disappointing.
2-The restaurant. As mentioned, the service was spotty. Some great bartenders, but some mediocre servers.
Even with the small rooms, I would stay here again. It is NYC after all, so smaller rooms are to be expected.
May 29, 2012
Rated 5 out of 5 by Jazzed58 Great location - excellent staff!
After an exhausting day of meetings, I needed a comfortable place to relax and unwind. Sheraton provided that plus more. Great room…professional and courteous staff. Bravo!
May 25, 2012
Rated 4 out of 5 by LAGirl Nice Hotel
The hotel was very nice and in a great location. Very easy to get around. The only problem was that the air conditioning in the room did not work well. We faced east and in the morning the room was very hot despite the airconditioning. Otherwise it was a lovely, comfortable and wonderful hotel.
May 24, 2012
Rated 3 out of 5 by FirstStater Clean and comfortable, but service is lacking
While my room was clean and the bed and linens comfortable, the service was lacking. I always ask for a room away from the elevator, and my room was right in front of the elevator. I ordered room service for breakfast, and it arrived late, and the coffee arrived in a pot, with no coffee cup. Both mornings I went to the fitness center, and both days the water cooler in the fitness center was empty. The second day, I got the last towel. The glass of wine I had on the night I arrived remained on the floor in the hallway for the entire two days I was there -- no one picked it up.
May 11, 2012
Rated 4 out of 5 by bison Great staff
The staff really made the experience for us. Everyone was on their game from the greeting at the street to the valet, the front desk check in person and helpful staff that answered questions about the area with ease and confidence. All were approachable, sincere in their attentiveness and watchful of comings and goings. They just seemed well trained and professional
The room was well appointed, clean and modern. Would have liked a small fridge but everything else was great. The bed and pillows were very comfortable.
May 10, 2012
Rated 3 out of 5 by BusinessTraveler12 Business Travel Experience
While I have been at this hotel each week for business it seems as though room selection needs improvement. It was disruptive having a room right outside the elevators and the prior week enduring the noise of contruction going on outside close to midnight. Overall, if you're used to perks of Starwood status, don't expect much at this location. Otherwise, the front desk staff and housekeeping staff are great. Lastly, if you like to workout on the road, the gym is actually pretty good.
April 29, 2012
Rated 4 out of 5 by Dodie413 Excellent Location, Clean & Reasonably Priced
The room was clean, the location perfectly situated to all activiities - BAM, Smith St., MTA. Staff was extremely helpful and pleasant. Easy in, easy out if using LaGuardia. Only two minor nits - 1) room didn't have any furniture with drawers which meant living out of our suitcases more than we'd like on the other hand packing to leave was a breeze. 2) breakfast at Grubstake was just meh
April 16, 2012
Rated 3 out of 5 by REDD loved the location
I loved the location. My room wasn't serviced as requested on the second day even though I called. Room service was extremely slow. Staff was pleasant. Parking was ok but I didnt like that I had to leave the keys with the attendant.
March 27, 2012
Rated 5 out of 5 by Redskin Overall Experience
We stayed at Sheraton Brooklyn from March 8-14 2012 and we welcomed in the evening by the staff. The hotel is great when you see where it is located you are even more surprised. For me there was shopping in every corner Macy's just 'over the road'. I must mention though that I was very impressed with our room cleaner and the room. Keep up the good work but also the restaurant need an accomplised cook/chef.
March 17, 2012
Rated 4 out of 5 by JSL16 Beautiful hotel in the heart of downtown Brooklyn
This hotel is really very convenient- close to Manhattan and all the hot spots in Brooklyn- it's true that the rooms are a little small, but the cleanliness, location, and especially the staff make it all worth while.
We had a minor issue over our stay and the hotel manager and front desk manager were both awesome and very responsive! love this hotel and will come again anytime i'm in NYC
March 1, 2012
Rated 5 out of 5 by TJG1 Huge rooms by NYC Standards
Nearly everything about this hotel was fantastic. The rooms were modern, clean, comfortable, and HUGE by NYC standards. As a Gold Preferred guest, I was upgraded to a suite, although even the regular rooms were quite generous in size.
The staff was extremely helpful and friendly as well.
The only real drawback was that there's a club located next door to the hotel, and as the crowd spills out onto the street later at night, it can get noisy, especially close to bar time.
February 22, 2012
Rated 2 out of 5 by Meghan Don't order room service!!
In two days my partner and I witnessed three unappetizing meals. Every meal I ordered was incorrectly made. The "fresh mozzarella" was nothing more than processed cheese and the pizza was not thoroughly cooked. The hotels menu did not match what the service staff was entering in their system. I ordered the Italian sausage, penne pasta, sun dried tomatoes, and sauteed spinach. Room service brought me penne pasta with marinara sauce. For breakfast my over hard eggs were undercooked and instead of herb roasted potatoes I received fruit on a stick. I pointed the mistake out to room service. They stated the system automatically assumes you would like fruit are you sure you want the potatoes? Completely unsatisfactory stay. I will never book a room at this hotel again. When checking out I stated the above issues to customer service and all they could say was sorry to hear that.
February 8, 2012
Rated 4 out of 5 by WorldTraveler Great Location with Excellent Club Lounge
This is a really fun location if you want to explore Brooklyn. The staff were very helpful all though sometimes response was a tad slow. The club lounge is fantastic, one of the larger I have seen. The espresso machine was really nice and they had a good selection for breakfast. The rooms are a little small, but its NYC.
January 30, 2012