Rated 4 out of 5 by peter2263 Good hotel in good location
The hotel was very good and well positioned to get most places, especially Manhatten. and a reasonable walk to the water and the development there. Had good facilities. Would recommend the hotel. Staff were accomodating and everything was clean and neat. Club level is OK but probably not worth it unless you have a family with you. There is a Starbucks in the lobby which is sufficient. Only drawback were the elevators. Often had a long wait, especially at the lobby level. Probably due to a computer program that keeps elevators on certain floors.
July 1, 2013
Rated 4 out of 5 by JSwane Would've had 5 Stars
Everything was terrific overall. Clean room with a very nice bathroom. However, our AC went out on the last day. If there's an issue with ac units freezing the staff should notify guests of this and advise them to turn off the units when they leave. We're from South Florida so, we know this issue all too well but, also how to avoid it. So that was a problem on the last night but the manager and front desk staff were very courteous and helpful in resolving this issue.
July 2, 2014
Rated 4 out of 5 by NR56 Great Staff, average experience
Every single staff member I encountered was friendly and approachable. The rooms were always clean and their amenities were great(pool, gym, lounge). However, the service could use improvement. Not everyone at the front desk is equipped to answer every question. Sometimes the air conditioning wouldn't work. Most of the time the elevators took forever to get you to and from the main floors. Overall though, the service experience was average but because of the friendly staff I would say my stay was a little above average.
May 10, 2014
Rated 2 out of 5 by nickeanddime2013 quality of service
I have stayed in more than a dozen Sheraton hotels in the US and 5 continents overseas. I must rate this hotel at the bottom overall for quality of service. They did not acknowledge my SPG status. They promised to look into it and get back but never did. I tried checking out of hotel on my last day on the phone but told i needed to come down to the lobby in person to do that. After checking out and I nneded to store my luggage before before leaving for the airport, they told me I needed to pay for the storage. My experience at other sheraton and hotel of comparable status is that storage is complemetary but i always tip the bellman afterwards. I will go back there if i have to, but just hated their nickel and dime attitude and poor customer service.
February 11, 2013
Rated 5 out of 5 by 007Lynn staff
Your staff is as important as the physical environment. Your staff was so good at meeting our needs and handling the lack of a pool because it had no water for 4 days. They compensated us with breakfast which was SOOO good.
The parkding people were great too.
August 3, 2014
Rated 5 out of 5 by Zakiyyah24 Broken Pool
The main accomodation I wanted was a pool and the pool was closed. My granddaughter and I were both disappointed.
August 9, 2014
Rated 5 out of 5 by AuntieCarla Great Location
The rooms are clean, the beds comfy. The hotel is close to the subway stations. We were disappointed that the staff couldn't provide us with a list of dinner restaurants in the area. We used my niece's restaurant spreadsheet and had dinner on Montague. Usually ate breakfast at the hotel . . . it was very good.
July 29, 2014
Rated 4 out of 5 by 1986SPGer Alright for Business
- Comfortable beds
- Lounge has decent food
- Small Rooms
- Loung doesn't have alcoholic beverages, and sometimes they have a wine guy in there but don't be fooled - he wants to charge you $5 for tasters!
- Staff is not always in a rush to help you (lines form, no real line if you are platinum guest), and also didn't honor my reserved room (even though I had a higher status and have literally been staying there for months)
July 6, 2014
Rated 5 out of 5 by Orwell84 Weekend stay with grandkids
We arrived very early in the day and were expecting no room available. Suzie, the front desk agent was very happy that a room indeed was ready. This young lady was also helpful when when my key decided not to let me into the room (it worked everywhere else) The rest of the stay was terrific, since I was there with my two grandsons. From check in to check out, everything was seamless and sincere. Great stay
July 12, 2014
Rated 4 out of 5 Why pick midtown when you can pick Brooklyn ?
The location of the hotel is actually better than midtown. The hotel was great, we got an upgrade from a staff member on the ball realizing we were in our suite and added two days to a non-suite. As such, I will always stay here if possible and book rooms for touring bands that I employ. The only problem was the non-dairy creamer was bad and no fridge in room. Ask for some cream from room service and get ice, you'll be fine. Make sure you update your GPS, there are many one ways in Brooklyn that try to lead you down one ways.
August 1, 2012
Rated 4 out of 5 by felix46 Good location
Overall I was happy with my stay at the Sheraton. I was expecting a little bit nicer rooms for the price, but I had intended to go outside for most of my stay anyway. The bed was very comfortable and the front desk workers were helpful and quickly answered any questions I had.
July 28, 2014
Rated 4 out of 5 by happytraveler57 Great Hotel
My family drove to NY for an overnight stay to site see and tour ground zero. I was pleasantly pleased to know that the Sheraton - Brooklyn hotel is conveniently located and is a very nice hotel. Also, the staff was friendly and very helpful! I would highly recommend this hotel for anyone who wants to enjoy the excitement of NY; but, prefer to avoid the hustle and bustle.
July 15, 2014
Rated 1 out of 5 by Velara1 4 STAR HOTEL W. 1 STAR SERVICE
Starting from the front door to the doorman all the way into the reception, the front hotel staff was extremely rude and the word 'service' was the furthest from their mind because there was NONE.
Because of my flight, I arrived at the hotel at 2 am on a Friday night and the club next to the hotel was just letting out. There was so much commotions on the sidewalk, there was no one to greet us, guide us and we had absolutely no space to unload our luggage as we arrived.
To add insult to injury, the valet was simply too lazy to park my car and the hotel staff insisted I had to walk 2 1/2 blocks to the separate parking facility with my 3 year old toddler back to the hotel in the rain at 2.30 in the morning. After I had parked and walked 2 1/2 blocks back to the hotel carrying my 3 year old daughter, I saw the valet guy standing around in the lobby chatting with the reception staff having a good ol' time.
Even though I had called earlier in the day to make sure my room was reserved, I was placed in a basic level double room instead of the SPG level king room that I had reserved 10 days in advance.
Being an SPG member had absolutely NO meaning nor importance in this hotel. Having the reception staff smile and greet you is NON-EXISTENT here.
The next night, I was awakened at 3 am in the morning because there were people screaming, hollering and laughing very loudly in the hallway and when the operator was notified, they said they would send security but none appeared and the hallway festivities continued all the way past 4 am.
The hotel lobby was always overcrowded and when one of the elevators went out, it created a very long line for guests to get up to their floors.
Because the pool was on the 2nd floor, the elevators were often wet. Guests were not informed to get dry before entering the elevators and I had the pleasure of being in the elevator a few times with dripping wet guests heading back to their room which subsequently created a pool of water on the elevator floor.
Even though the price is generally lower than other Sheratons, overall, I would be more than happy to pay a bit more to get just the basic service. I DO NOT recommend this hotel and my family will never come back to the Sheraton Brooklyn New York.
July 21, 2013
Rated 1 out of 5 by Brooklyn50 Very poor service
checked in on 12th and TV did not work. Waited until 9:30 pm that night but not get fixed. I had to go to bed.
On 13th TV was fixed but did not clean my room. on 14th no wake up call was given to me.
on 15th checked out early morning to go to JFK and hotel sent me an email next day with the dining charges that I never ate. There was food with room service and to correct the bill I was on hold for 10 minutes two different times. It took me three days to get the charges off my bill.
Asked the hotel to send me the correct bill and hotel still was saying I had dining charges on my statement. I had to send the email that I had from food service saying that they had mad a mistake to forward to billing to send me corrected invoice.
Amen. What a mess this place is. No value of others time and experience.
May 17, 2014
Rated 3 out of 5 by Curt50 Very Bad Restaurant Service
The sanitation grade on this restaurant is a "Gradr B". In this quality and price range of a hotel, a "B" rating is totally unacceptable. Visited restaurant on Sunday morning about 9:00 and looked at buffet line. The food had obviously been sitting there quite some time, eggs dried out, condiment items not replenished, etc. When we told staff that we wanted to order from menu rather than having the buffet they were rather snotty. Had to get our own silverware (twice since first round was dirty) and coffee / juice. Food took an unacceptably long time to get to the table and it was brought out by the cook rather than our waitress. In total, a unacceptable restaurant experience. Hotel management needs to shake up the restaurant staff now before you loose more hotel customers.
December 6, 2011
Rated 2 out of 5 by Bob4117 Parking cost $80!!
I called the hotel before we arrived to ask how much overnight valet parking was. They stated $40. When I arrived that said that since I had a Chevy Tahoe it would be DOUBLE!! I will not be staying here again. I can understand if it was $10 more but double is just unreasonable.
July 21, 2014
Rated 1 out of 5 by CABizTraveler2014 Incredibly disappointing...
My stay at this hotel was nothing but a daily disappointment and let down by management, saying they would fix things and not following through.
First, upon arrival they did not have a king room as my reservation was listed, they said I could asked to be moved the next day, I did, still no King rooms. Secondly, I have to call each day to have my room serviced, that prompted the Guest Services Manager "Victor" to call me, he came to my room to move me to a King Room on the 3rd day of my stay, offered me some free breakfast vouchers, which I never received, and Starwood Points for my inconvenience, again, I never saw that or heard from him again. This was such a let down after my stay the previous week at the Sheraton Austin were everything was perfect. I would not recommend this hotel to anyone, and I am a big proponent of Sheraton and Starwood Resorts. So disappointing!
June 25, 2014
Rated 4 out of 5 by Gentle12014 Great location for Shopping and Entertainment
The hotel is ideal for shopping and is only a short subway ride into Manhattan.
August 1, 2014
Rated 5 out of 5 by Ladies Be careful of the club floor
They forgot to tell us the nightclub was just over our room. Booming through the ceiling made it hard to sleep Thurs,Fri,Sat.
July 29, 2014
Rated 5 out of 5 by atnbirdie Fine Facility and Great Staff
I don't understand some of the reviews with very negative comments about this hotel. The room was very clean and modern. The size was fine for what we needed it for: to sleep. If we went there to party, I'd rate it too small, but for a hotel in the city, it was just fine and what I'd expect.
Service was great with helpful and attentive staff. The restaurant food was good too. Full breakfast buffet and we had a quick dinner one evening which was very good. I'd definitely return to this hotel.
June 17, 2013
Rated 3 out of 5 by ahmazs1 The staff is rude and very disrespectful
I stayed at this Sheraton on 6/22. I arrived to the hotel after a long day of driving at ~10:00PM at night. They provided me a wheelchair accessible room. I am not handicap and I really did not appreciate that the shower had no door so all the water could leak all over the floor. Secondly, the toilet did not work. I called the staff about requesting another room with a workable toilet. The man, absolutely not a gentleman, told me to wait for the engineer, the hotel was 97% occupied, and it was not his problem if the toilet doesn't work because he would still charge my credit card for the night. My boyfriend went down to the front desk where he talked to the same staff member and another woman at 10:30PM at night. They still were very rude, disrespectful, and insisted that we continue to wait for the engineer. Finally, at 10:45PM a manager was made aware of the issue and switched our room.
June 23, 2014
Rated 4 out of 5 by Sandy1066 Great neighborhood hotel!
The rooms are exceptionally clean and the beds are great for sleeping. The rooms are not sound proof so we were very lucky to have our white noise machines with us. We did buy the Club Room package. Appetizers were ok, breakfast is very good. For dinner,
We walked to a great neighborhood restaurant "Queen Italian" at 84 Court Street. Great food! Mayor Giuliani, Koch, and De Blasio have all eaten there.
June 21, 2014
Rated 3 out of 5 by DMI14 Not what I expected
We were there for our wedding night and had booked a 1 bedroom suite and when we arrived we were told our room was downgraded because of AC issues. We encountered drunk rowdy people on our floor and the people next door to us were in and out all night and slammed their door everytime waking us continuously. It was not the experience I wanted to have on my wedding night!
June 30, 2014
Rated 3 out of 5 by BusinessTraveler12 Business Travel Experience
While I have been at this hotel each week for business it seems as though room selection needs improvement. It was disruptive having a room right outside the elevators and the prior week enduring the noise of contruction going on outside close to midnight. Overall, if you're used to perks of Starwood status, don't expect much at this location. Otherwise, the front desk staff and housekeeping staff are great. Lastly, if you like to workout on the road, the gym is actually pretty good.
April 29, 2012
Rated 5 out of 5 by Shauna35 Oustanding Service
I made a last minute reservation for this hotel and arrived there around 2am in the morning completely jet lagged this past weekend and I must say I was more than impressed with the quality of service I recieved. The staff was very accomodating, friendly, and helpful (Especially Marissa!!) and the facilities were beyond my expectations. Everything one looks for in a hotel stay. The room service was prompt (and tasty!), the valet service was very convenient, the facilities were very cleanly and the bed was extra comfy (a definite plus for me). If I ever need to stay in Downtown Brookyln again this would definitely be my first choice and I would recommend it to anyone who needed a place to stay in that area as well. A Very Special THANK YOU to the staff at Duffield Street in Brooklyn! I'll definitely be back :)
February 5, 2013
Rated 3 out of 5 by webcyber2 good otherwise was not
It was pretty good experience in Brooklyn. The hotel was pretty clean and their facilities was nice.
However, hot water in our bathroom was not working. I complained for that and they suggested me to move, I did not. Because I do not want all my things pack and unpack again and also my friend's room was next by my room. (even another room was not available same floor)
Before guest come why staff did not check everything works well.
I might be come back when I have chance.
November 18, 2013
Rated 4 out of 5 by Am07 Satisfied
Hotel was great. Had an issue with te eAC but the hotel responded and did what they could to rectify the issue.
July 23, 2014
Rated 4 out of 5 by susieq Fresh and Convenient Brooklyn Hotel
This was our first stay at the Sheraton Brooklyn and we were pleasantly surprised by the comfort and convenience of this hotel. The staff was eager to help satisfy our need for an allergy free room and were helpful with suggestions of nearby sights. The room was good sized by New York City standards and the bed was very comfortable. Several subway stops are a short walk away. The location was on a quiet street so there was no street noise. I would defintely stay here again!
December 4, 2011
Rated 5 out of 5 by SLEESLEE VERY ACCOMMODATING STAFF.
Just came back from a stay at the Sheraton Brooklyn New York Hotel for the family reunion.
Great location - easy to go NYC or Williamsburg, Brooklyn.
The staff at the Sheraton Brooklyn met our every need and expectation.
The accommodations were very comfortable and had every amenity we could desire.
This will definitely require a repeat visit.
Special thanks to D. Luna, for looking after us and providing some excellent tips on where to go!!
Overall a great city stay.
December 1, 2013
Rated 4 out of 5 by Loononthelake Sheraton Brooklyn New York Hotel
The consistent quality of the Sheraton Hotel properties brings me to write. Warm chocolate chip cookies and lemonade in the lobby are a delightful afternoon highlight. Computers to use in the lobby are great for doing on line check-in and boarding cards. The beds are high but very comfortable. The staff are very friendly, kind and helpful. The location is very convenient to the Hoyt Street Subway Stop.
June 3, 2014