Rated 2 out of 5 by Hankman This hotel needs gadget elevators!
1-4 elevators working. Took 15 minutes to get down to lobby at times! Slow room service. No replacement of water in fitness center. Late housekeeping service. No battery change in TV remote. Firemen knock on doors at 5:40 am yelling "Fire!" Noicy outside from construction.
April 30, 2014
Rated 5 out of 5 by SPGNYC2013 This hotel is a NYC gem!
The Brooklyn Sheraton has become my go-to hotel for travel to NYC. Close enough to both major airports, and 3 Subway stops from Manhatten. The staff here is always nice, and they are quick to help with anything you need. I've spent 45 nights in this hotel during 2013; and every room I've been in has been extremely clean and well taken care of. The city noise is barely audible in this building; which is always nice when traveling for work. The room service is fast, and the food quality is great. I've stayed here all 4 seasons, and the cooling/heating is also very comfortable during all months.
December 20, 2013
Rated 3 out of 5 by MSINGH715 This hotel has the worst facilities
I had a horrible experience with my stay at this hotel. One night the elevators were not working, the next day it took me 25 minutes to get out of the hotel because of the evelator situation. I was stuck in the for good 7-8 minutes, and then finally had to walk down through the stairs from the 16th floor, with my luggage!
On top of this, the person who checked me out didn't show that he was even bothered when I shared my expeirence with him and just said, "Oh well, it happens." I asked the person to have the hotel management call me since I wanted to escalte it, and he said, he would have someone call me. It's almost a week now, but no body cared to call me. I also asked the person to email me the receipt for my stay, but he didn;t even care to do that. This is totally not what I would expect from Starwood hotels. I am extremely dissapointed.
April 16, 2014
Rated 5 out of 5 by VAtraveler223 Great Stay
Staff in lounge is excellent. Front desk is always helpful. Sherwin always goes above and beyond.
May 3, 2014
Rated 4 out of 5 by Lulu42 Great access to attractions in Brooklyn and Manhatten
The hotel is nicely updated, attractive and modern. There is a comfortable although small seating area in the lobby. The biggest criticism is the terrible food and service in the restaurant. We had one breakfast and one evening meal and they were awful. While the staff stood around talking we were served cold coffee and what appeared to be frozen bagels lightly thawed. Dinner was just as bad. Obviously this needs improvement!
April 17, 2014
Rated 4 out of 5 by sgdg unique location
Unique location - helpful staff -
May 4, 2014
Rated 3 out of 5 by Simplesimon This hotel needs improvement
The room was very clean and up to date. The room was very warm, the thermostat was set on AC, so I turned the temperature down to 58 and the room remained at 73-75.
I noticed there was a specific SPG floor, and I was on the 12th floor right next to the elevator. It was very noisy and I was surprised I wasn't on the SPG floor as a member & property owner.
April 21, 2014
Rated 3 out of 5 by MikeS A big disappointment
We usually stay somewhere else in Brooklyn but decided to try the Sheraton. We won't be back. The big problem was with the heat in the room. The thermostat consistently read 74, but we were shivering all the time. An engineer came to check it out, said it was working now and the room should warm up after a while. It didn't. We couldn't even close the vent, which sent a loud, ferocious wind across the bed all night. But there were other problems: weak water pressure, no phone by the bed, and no drawers in the room (really?). The hotel is also in a strange place-taxis couldn't get to it. All that said, the staff were all great, attentive and friendly and the room service food and service were excellent.
April 22, 2013
Rated 2 out of 5 by Jellz This hotel did not impress.
Valet was a nightmare, not only did I have to wait over 40 mins I was spoken to by the valet like it was my fault. Check in was great though, the young man was amazing & full of information. Unfortunately later that evening when we asked where we should get a drink & food the woman @ the desk told us to go across the street. I was confused by this considering the hotel I thought had their own restaurant & lounge. Lastly a day after check out I get a revised bill were I was charged for a bottle of water we never touched. So needless to say we will not be staying here any time soon.
October 27, 2013
Rated 4 out of 5 by Mugger Do not bring your car here!!!
When I discovered it would cost $45 every time I picked up my car from the valet, I was as shocked as I was angry about not reading any sort of disclosure on the hotel website.
The room itself is nice and the staff is EXCELLENT. The restaurant service needs a great deal of improvement.
April 21, 2014
Rated 2 out of 5 by Mizrenee Elevator/Bellhop
The hotel was great. On Mon., Sep 10th I called for a bellhop at 8:40 AM, expecting to be meeting my limo at 9 AM. Not only was I not told that one elevator was inoperable, there were tons of people trying to check out at the same time. It took an hour, two phone calls to the front desk (Jessica) and two by the chambermaid on my floor (room 406). I almost missed linking up with my aunt's funeral procession in Jamaica NY because I was unable to get a bellhop in a timely manner. I could have taken a bag down at a time, had the front desk told me that one elevator was inorperable.
September 14, 2012
Rated 3 out of 5 by FirstStater Clean and comfortable, but service is lacking
While my room was clean and the bed and linens comfortable, the service was lacking. I always ask for a room away from the elevator, and my room was right in front of the elevator. I ordered room service for breakfast, and it arrived late, and the coffee arrived in a pot, with no coffee cup. Both mornings I went to the fitness center, and both days the water cooler in the fitness center was empty. The second day, I got the last towel. The glass of wine I had on the night I arrived remained on the floor in the hallway for the entire two days I was there -- no one picked it up.
May 11, 2012
Rated 2 out of 5 by Paul1969 This hotel did not live up to its potential
I secured a very competitive price for a 1-night stay at this hotel. The check-in process upon arrival was handled very smoothly and I was allowed into my room 1 or 2 hours early. The nicest feature for me was the bar towards the back of main restaurant. Nice beer selection, flat screens, and wifi access to mitigate poor cell phone reception.
Unfortunately something happened when I was away from my room that soured the whole experience. After a night out I returned to the hotel around 5 AM. Apparently there was a fire or something that set off the sprinkler system on my floor. I had to discover this for myself. The flooding went halfway into my room but thankfully there was no damage to my belongings.
I went back down to the lobby to find someone on duty. I did and was told the hotel was setting up an area to hold guests and serve free coffee. Well, this area wasn't ready and was then told to go across the street for free coffee. The last thing I wanted was to kept awake any longer. I should have been offered another room on the spot.
Admittedly I didn't press the issue with the concierge. I don't even drink coffee but I went through the motions of pretending to get some before I went back up to my room uncontested. I slept in my clothes for maybe 2 hours before waking to shower and get the heck out of there.
April 28, 2014
Rated 3 out of 5 by Vml9186 Restaurant needs work.
The room, while small, was very clean, and the bed was wonderful. The staff was very pleasant and helpful. The restaurant however, was dark and dismal. The food was adequate, but certainly did not Wow me at all. The rolls were stale, the service choppy, the baked potato was under cooked. Seemed they were understaffed as well. It bar and dining area are two parts of the same room, but there was classical music playing in the dining area, and sports on the tv blaring in the bar area. Also, the staff should be aware that guests can hear them on the other side of the curtain.
May 13, 2013
Rated 1 out of 5 by Lillian Very Bad Experience
I never got a chance even to get in my room.. After two and a half hours of being told that the room was not clean. Obviously you hotel overbooked for the Labor day weekend. I am extremely dissatisfied and will find other accomadations in the future. I do hope that my credit card was not charged in any way. I am a senior citizen, with poor health and I am disabled. I am a retired teacher with the Board of Education. I have served my students ,my school and community for almost thirty years, and think I deserve some respect rather than what I received from your manager.
September 8, 2012
Rated 3 out of 5 by Steamed2012 Staff was rude and I am so disappointed
I am a huge Starwood fan. I feel like they are always consistent- nice clean rooms, friendly staff, great pillows. The W downtown was booked, so I tried this Sheraton. I stood there waiting for someone to pay attention to me for at least 5 minutes. They continued to take people who walked up after me like I wasn't standing there. There was plenty of desk staff mingling around including the two woman hanging out behind the desk area chatting. I was so annoyed that I wasn't impressed with the spacious room or the friendly server for room service. Service is my background and when something like this happens, I am really annoyed. Do you know how many hotels are out there to pick from?! Take care of your loyal customers.
August 2, 2012
Rated 4 out of 5 by JCChicago Feeling Personal
I just want to share that I had an enjoyable stay at the Sheraton in Brooklyn and were greeted by the staff by name. Plus when I was having breakfast in the lounge, the GM personally came by and say hello to everyone to ensure their needs are met. I asked for a banana and they delivered a plate of cut up bananas with strawberries....it was nice touch by the GM, Denise.
April 8, 2014
Rated 2 out of 5 by tph123 April 9th & 10th
I have stayed at this hotel many times and generally ok but does seem to have more than it's fair share of problems. I checked in April 9, an unusally hot day to find out the AC wasn't working. When checking in I was advised to open the window & turn on the bathroom fan to circulate the air. When I got to my room I tried to call down for room service only to find out that the phones didn't work above the 15th floor. I also choose to go green when I checked in whichh I expected meant the bed linens & towels would not be changed but my room was not serviced at all.
April 14, 2013
Rated 5 out of 5 by jpjpjp well taken care of..............
Edgar Bravo and Denise Luna were excellent hosts, jp
April 22, 2014
Rated 3 out of 5 by Susu59 Great beds, bad housekeeping.
This was my first time staying in Brooklyn, I usually stay in the city. The beds were comfortable and as expected, however, my comforter had a black stain, housekeeping never came during the day. I phoned guest services at eight p.m. , my room was cleaned 30 minutes later. I was there a total of three days, and not once was my room vacuumed, or the linen changed. There were no trash liners so the cans were dirty from previous usage. My daughter dropped makeup on the floor and I had to clean it up that evening. I guess the bathroom floors are not mopped either.
July 25, 2013
Rated 5 out of 5 by Rohn This hotel has comfortable bed and great pillows
The bed is comfortable and the pillows are the best i have had in long time. i travel 90% in my work.
April 20, 2014
Rated 5 out of 5 by DPH04 Great Service
This hotel works to ensure customer satisfaction.
August 30, 2013
Rated 5 out of 5 Each Stay Gets Better and Better!
The Sheraton in downtown Brooklyn is simply the best(in my Tina Turner voice)! Each time I stay at this place, the staff is so accommodating and attentive to your needs as a guest. They make sure I am placed in the room type of my choice, if it is possible! Each staff member is always polite and knowledgeable about the hotel and the surrounding areas. Each of the staff members personalities are different but they all work together really well. CP, the front desk clerk, is so funny and his personality is infectious! The staff at this property is superb.
June 7, 2013
Rated 4 out of 5 by ded4 April 11-13, 2014
Your form will not allow me to enter the correct dates of my stay so I set that as the header. I enjoyed my stay at the Brooklyn Sheraton. The staff were particularly warm and accommodating.
April 14, 2014
Rated 5 out of 5 by Pali favourity
This has become my favourite hotel. Decent size rooms - well equipped with basic amenities - coffee maker, safe, iron and board, cable tv. Very friendly and helpful staff. Good location with easy access to buses, trains and taxis. Good shopping malls closeby.
Cons- lobby area somewhat small and congested.
April 7, 2014
Rated 5 out of 5 by GSW1985 Great hotel experience
My husband and I stayed at this hotel for the weekend and had an absolutely wonderful experience. Every staff member went out of their way to make sure our needs were met; and the hotel was fully booked!! We were very impressed and will definitely return to this hotel the next time we are in Brooklyn!!
April 7, 2014
Rated 4 out of 5 by peter2263 Good hotel in good location
The hotel was very good and well positioned to get most places, especially Manhatten. and a reasonable walk to the water and the development there. Had good facilities. Would recommend the hotel. Staff were accomodating and everything was clean and neat. Club level is OK but probably not worth it unless you have a family with you. There is a Starbucks in the lobby which is sufficient. Only drawback were the elevators. Often had a long wait, especially at the lobby level. Probably due to a computer program that keeps elevators on certain floors.
July 1, 2013
Rated 1 out of 5 by Greg60 Elevator failures!!!
The hotels elevators were virtually non working most of my visit. Many times during my stay I had to walk down the stairs from my room on the 16th floor.
April 12, 2014
Rated 2 out of 5 by nickeanddime2013 quality of service
I have stayed in more than a dozen Sheraton hotels in the US and 5 continents overseas. I must rate this hotel at the bottom overall for quality of service. They did not acknowledge my SPG status. They promised to look into it and get back but never did. I tried checking out of hotel on my last day on the phone but told i needed to come down to the lobby in person to do that. After checking out and I nneded to store my luggage before before leaving for the airport, they told me I needed to pay for the storage. My experience at other sheraton and hotel of comparable status is that storage is complemetary but i always tip the bellman afterwards. I will go back there if i have to, but just hated their nickel and dime attitude and poor customer service.
February 11, 2013
Rated 4 out of 5 by jjjj24 No A/C
During my stay in March the weather was fairly warm early in the week and followed by a cold front at the end of the week. Unfortunately, the hotel decided to turn off the A/C unit for the entire hotel 2 days before the cold front came in. My room was 80 degrees all night long and I could hardly sleep. In the morning when I saw that the room never cooled off through the night I called the front desk. I was told that the A/C was off because of the freezing weather that was going to be coming that night, which would freeze the water in the A/C unit if it were running.
I am not an HVAC expert, but I would have expected for the A/C to be functioning when it was ~70 degrees outside, whether there was cold weather coming or not. I was told to open the windows if I was hot. Unfortunately, none of this was told to me until after spending a night in an 80 degree room sweating and sleeping miserably.
March 18, 2014