Rated 2 out of 5 by Frankie38 Unhappy.
At check in I wasn't informed of the $250 smoking incidental, I always request a none smoking room. My last stay I had to be moved to another room because it reeked of cigarettes. This stay my sink was clogged in the bathroom, after notifying the front desk someone was sent to my room immediately. He spent so much time fixing the sink and replacing the part which cut into my stay. The sink was still clogging after being "fixed". A BIG NO NO. When that was explained at the front desk all they did was apologize. I wasn't offered anything for time lost, which was the hotels fault. If the room was properly checked before I checked in this would not have been. I am not happy. The best stays I had was when the hotel first opened, now I guess they don't care about their customers.
October 15, 2016
Rated 5 out of 5 by SusanandBob A great stay in downtown Brooklyn
This Sheraton is the perfect place to explore bustling downtown Brooklyn. The staff were very friendly and helpful, especially Illia at registration. While we were a bit disappointed that the club lounge on the second floor has been closed, the happy hour and breakfast in the Avere restaurant were great.
October 10, 2016
Rated 5 out of 5 by Vasgk Perfect
Everything was perfect from staff to room conditions.
October 3, 2016
Rated 5 out of 5 by salr998 Welcoming Comfort in Brooklyn
This Sheraton property is wonderful! From the staff, to the location, to the accommodation of a long bed GMC Sierra 2500 Duramax Diesel 4x4 crew cab pick-up truck (came from Georgia to help our daughter with a move, what can I say), to the incredible comfort of the bed after a long day of walking around NYC and moving: we could have asked for nothing more. Whenever we asked for additional water, the staff was there with several more bottles. The linens were fresh and crisp and the towels think and thirsty. We had a room with a king size bed and a view of the river on the 10th floor with a stall shower - PERFECT! The property is located a block away from the Jay Street Metro Station from where you can get anywhere in the NYC area. Lots of great restaurants locally and again, through the Jay Street station, you can get anywhere. My daughter will be here for at least a couple more years and this will be where we stay every time.
August 23, 2016
Rated 5 out of 5 by Orwell84 weekend with family
Stayed 2 nights with our son, his wife and children. Staff was very attentive and gave us ajoining rooms which were able to be made private becaus of a door that separated both rooms from hallway. Nice touch. Rooms were quiet and very clean. Everything very nice.
August 19, 2016
Rated 3 out of 5 by ctj12 Nice room but poor Club "Lounge"
The hotel is in a good location and the room (especially the bed) was very comfortable. However, there is no "club lounge" right now. They shut down the 2d floor room, and claim to have a temporary setup in the drab Italian restaurant in the back of the lobby with no refreshments or computer setup. The evening hors d'oeuvres consist of a few sodas and a two-section buffet server that ran out and was never replenished. They should disclose this "club lounge" condition in the reservation process.
August 15, 2016
Rated 1 out of 5 by JohnP60 Disappointed
My family and I have stayed at this property at least 5x because of it's close proximity to PRATT Institute where my daughter attends. On our last visit 8/11-8/14 we were extremely disappointed there was no Club lounge, a room we used not only for breakfast, snacks, and evening hor'dourves but since I am disabled I used it as a place to relax during the day and to use to meet and entertain friends. We also had to change our room due to a very noisy barking dog which we never realized were allowed. The Italian restaurant was a poor excuse for breakfast and even worse for dinner. The whole experience was different from past stays and caused us to question whether or not the property was under new management. We will explore other hotels in the area when we visit in October
August 15, 2016
Rated 2 out of 5 by DavidC2014 A/C problem
The hotel is centrally located and has good transportation options. The front desk staff recognized that I'm an SPG member and gave me a high floor room, which was great, but that was pretty much end of it.
We noticed the AC is not properly working and called the guest service, and the staff responded with "will send someone right away." and no one came. We experienced this nonsense for two more days. We were stuck in a hot room (86 degrees) in the middle of July for 3 days. After I made a strong appeal, they finally switched us to a different room.
After staying for 10 days, I asked for a late check-out, and they gave me only thirty more minutes.
Yes, it is NY - crowded, busy, etc. but I can't help but feeling bitterness as I was leaving the hotel.
July 26, 2016