Rated 5 out of 5 by ConferenceAttendee123 Great hotel and staff near every subway line
I wasn't expecting such a great hotel in downtown Brooklyn. Clean, quiet rooms, beautifully appointed. Staff was very helpful and friendly, especially when it came to transportation--this hotel is near every subway line--I never had to make a transfer my entire NYC visit, because every line stops near there, and the staff can point the way. Beds are luxurious. Rooms are small but contain everything you need for your stay. CLEAN.
May 8, 2015
Rated 3 out of 5 by AnonymousTraveler77A Hotel's fine... do not go to the restaurant.
I am currently staying here. The hotel is perfectly fine, the people are reasonably friendly. The room is clean, and my room at least has been updated recently. It is a decent location, and the construction nearby does not bother me. If I were just reviewing the hotel, it'd be 4 stars.
The on-site restaurant is terrible. It is a zero star place. I ordered the $19 chicken fajitas. They came out not hot, but lukewarm. I ate around the coldest parts. The waiter asked me if I was fine, but while I had a mouthful of lukewarm chicken and way-too-chewy tortillas. Then I tried the beans and rice. These were completely cold.
Speaking of cold, the temperature in there was chilly- very chilly- to me, even in a sweater.
This was the first SPG property I've stayed at, where the meal was so bad that I went directly to Subway after, to buy my 'real' meal. And I am a seasoned world traveler.
And it's funny how one terrible experience can color your whole stay, but that's how it is. I am hoping over the next few days to find more good stuff about the hotel, because I really did want to love this place.
So, live and learn.
May 6, 2015
Rated 5 out of 5 by Q101 Great Location
Good location close to restaurants and bridges, the staff is very friendly and helpful, always greeted with a smile!!
April 25, 2015
Rated 5 out of 5 by Beltran71 My Sheraton Family!
I am a 44 year old grandmother! My daughter and grandchildren live with my fiancé and I. For the past 3 years, my fiancé & I have stayed at the Sheraton in Brooklyn, to get away for a night or two. (Peace & Quiet) We have "Alway" recieved the upmost satisfaction. Efrin Santana is AMAZING! Thanks to him, This last stay was beyond EXCELLENT! He has always paid attention to the smallest details when we stay. Eg; Knowing that I don't like to stay on floors higher than the 6th floor or knowing that I always like extra pillows. My fiancé and I finally decided to do some "minor" renevation to our home. We rented a room from Sunday until Tuesday, so that my daughter and grandchildren can stay in. Our "Minor" renevation became "Major" renevation so, her stay was extended 3 times, in which again Efrin Santana showed us amazing "Hospitality". My only inconvenience was when I needed to come all the way from East New York to Downtown BK just to swipe my card again, but even that Mr. Santana made more convenient. Knowing that my fiancé and I were up all night working on the house, he would give us a late check out time, providing me with enough time to sleep and get to the hotel on time. My daughter and grandchildren stayed in your establishment until Thursday and thanks to Mr. Santana I was in peace knowing that they were in good hands. I would also like to acknowledge Ms. Azuree at your F&B. Although, the restaurant was closed, Ms. Azuree allowed us dine and provided us with excellent "Hospitality ". I am a recent Hotel & Restaurant Management graduate and these (2) individuals have express true "Pineapple" excellance!
April 24, 2015
Rated 2 out of 5 by Rickey62 Not Happy
To whom it may concern,
Our second stay with you this time was more stressful then our first time.
Our first visit we encountered issues with the card keys for entry to our room. . We reached 21st floor, try key to door and it did not work. Uncomfortable standing on 21st floor with bags. I had to return to the main floor to receive card activation for card key to door to room. The statement from hotel staff was “well you not should have your card key near your phone or card cards".
We stayed with again for one more night on the 14th floor, this time the card key did not work twice.
I ended up going to hotel desk staff to have the card key changed twice. The statement again "do not have card key near phone or charge cards. If it happens again I should call hotel engineers".
Our next issue was with the heating unit for the room and the shower area.
The heating unit kept making noises similar the starting of a diesel engine and this impact on my receiving a comfortable night sleep.
The shower area drain did not work well enough, water went onto bathroom floor.
I will not stay for a third visit with your hotel.
February 6, 2015
Rated 5 out of 5 by Brooke718 Always enjoy my stay
As of January 2015 Ive stayed at this location three times. I enjoyed my visit each and every time. During my second stay I had a complaint about my room and within the next hour my room was changed and I received a complimentary upgrade.
The staff is always pleasant and helpful. Matthew in particular is always there during my afternoon/evening check-ins and he always goes above and beyond. He even remembered me the last time I checked in. I'm a New Yorker and trust me when I say that this kind of customer service is rare here (sadly).
Rooms are well appointed and the beds are smply delightful. Ive used amenities (pool, hot tub, gym, restaurant) and I have no complaints about any of them. The pool area is staffed with a lifeguard, which is a definite plus
The hotel is in a great location and is a wonderful addition to Brooklyn.
January 4, 2015
Rated 4 out of 5 by medo300 Great
Great stay in the hotel. Location is great
January 2, 2015
Rated 4 out of 5 by sfe2014 room with a view!
We recently stayed for 3 nights in December 2014. Though the room was a bit small, it had a fantastic view of the Statue of Liberty. The bed was one of the most comfortable hotel beds we've ever slept on, and while we were initially concerned that we would be bothered by elevator noise (our room was located directly behind the elevators), there was no noise at all. The hotel is conveniently located near 3 subway lines, and we felt quite comfortable walking from the stations back to the hotel, even late at night. The only drawback is that there aren't many dining options in the immediate vicinity.
January 1, 2015