Rated 1 out of 5 by Antonio Location, location & ......location
The location is ideal, with many subway lines to Manhattan and walking distance to the new Barclay Center. Unfortunately, its location is also a curse, as the electronic/dub step music from the rooftop bar permeates the pores of the hotel until 3 am, making it impossible to sleep. When we arrived (on Friday am), we discovered (as others have said) its next to impossible to secure a room upgrade (NB As a Platinum SPG member, this is the first time I have not been upgraded in 2 + years). The action in the bar also explains why the elevators are so slow (we waited for 10 minutes on two occasions on Saturday). Its because the hotel dedicates 2 of its elevators to the bar, including the service elevator, forcing its own staff to use the public lifts! Housekeeping was pretty iffy - we had to ask for everything! The staffing in the SPG lounge was spotty - they opened late & were inattentive when supplies ran out! The final straw came on Sunday, when after a night with zero sleep, there was no hot water to be had! We checked out early (a first!) and went to another hotel! (Mid-level management did not adequately respond to service concerns, another signal that all is not right @ the Sheraton Brooklyn).
October 10, 2012
Rated 3 out of 5 by Luckyoyo Fair hotel
I only stay at this hotel because of business. Business travelers friendly hotel.
July 11, 2012
Rated 5 out of 5 by kltc kltc
Loved the security level on the elevator. The rooms were decorated beautifully.
July 15, 2013
Rated 4 out of 5 by Sand Conveniently located in Brooklyn
Walking distance to DUMBO. Victor at the front desk was very helpful.
October 7, 2013
Rated 5 out of 5 by vgott Nice Stay
Very good experience and helpful staff. Great recommendations for food.
August 30, 2013
Rated 3 out of 5 by Steve2013 The Brand is good
Overall the brand is good however I was not impressed with the service.
March 13, 2013
Rated 5 out of 5 by SusanandBob Will definitely stay here again
The staff made us feel right at home during our 3-day stay in Brooklyn!
February 23, 2013
Rated 4 out of 5 by Buck Quiet room, comfortable bed
We slept very well. The staff was terrific. Location worked very well.
December 1, 2011
Rated 4 out of 5 by Dougie56 Perfect for relaxing.
nothing was too much trouble for the staff.
November 26, 2013
Rated 5 out of 5 by Kionis Always my 1s choice
Love this Hotel, will always be my first pick when visiting NY.
August 27, 2012
Rated 4 out of 5 by JTSLAS Hotel in brooklyn
Great area, safe, all accommodations and locale were excellent.
October 1, 2012
Rated 4 out of 5 by Bert comfortable
for Brooklyn, this is a great addition. Please keep it clean.
February 8, 2013
Rated 4 out of 5 by MM18 Convenient location
Nice alternative to staying in Manhattan. Quiet, convenient.
December 14, 2012
Rated 2 out of 5 by jonathan27 this hotel has great staff
not a good time phone were down and cool air was not working
April 14, 2013
Rated 5 out of 5 Rocking Hotel!!!
Great place to stay. Wonderful staff and terrific hotel!
September 17, 2012
Rated 4 out of 5 by Berwil Good value, good service.
Excellent staff, no hassles, clean room. Good security.
May 20, 2013
Rated 3 out of 5 by Luckyoyo okay hotel
Only recommended business travelers in MetroTech Area.
July 12, 2012
Rated 5 out of 5 by JoJoS Brooklyn 2012
The hotel was great and my room was big and spacious.
July 29, 2012
Rated 1 out of 5 Central location
But poor service
March 25, 2013
Rated 5 out of 5 by Sam43now Clean and nice
Limo services, received packages.
March 10, 2013
Rated 2 out of 5 by okey poor service
sent an email to the hotel GM/ Staff is incompetent
April 8, 2013
Rated 3 out of 5 by Hana2013 No free wi fi in room
We would like to have free in room Internet access
January 16, 2013
Rated 5 out of 5 by Sheri Great staff
Clean environment, friendly staff and good food.
February 20, 2013
Rated 4 out of 5 by maxholly hotel review
good compromise location price quality
October 15, 2013
Rated 2 out of 5 by coldandwet1 cold showers
no hot water. computers printers non-working
October 16, 2012
Rated 4 out of 5 by Day85 Towels
Towels had a coffee smell. Not pleasant
August 14, 2013
Rated 3 out of 5 by Bmayer Club level
Food and cleanliness was a joke!
August 5, 2013
Rated 4 out of 5 by Izim Very well situated
Good hotel ,very good service
May 19, 2013
Rated 5 out of 5 by Rashmi Brooklyn stay
Excellent stay and services.
October 24, 2012
Rated 5 out of 5 by Luco it a great place to stay.
hotel is in great location
June 11, 2013