Rated 1 out of 5 by Lillian Very Bad Experience
I never got a chance even to get in my room.. After two and a half hours of being told that the room was not clean. Obviously you hotel overbooked for the Labor day weekend. I am extremely dissatisfied and will find other accomadations in the future. I do hope that my credit card was not charged in any way. I am a senior citizen, with poor health and I am disabled. I am a retired teacher with the Board of Education. I have served my students ,my school and community for almost thirty years, and think I deserve some respect rather than what I received from your manager.
September 8, 2012
Rated 2 out of 5 by Manju Cheap deceptive practices
They have 2 water bottles in a room with a free sign on one but no sign of $3.81 on the 2nd one. The guest end up thinking that they are free and you get an unexpected charge of $ 3.81 on ur card. I really disliked this deceptive practice of charging $3.81 for 2nd bottle to innocent guests.
The elevator availability is huge headache for guests and expect to spend 10-15 min for elevators each time .
September 8, 2012
Rated 3 out of 5 by Eddy OK hotel, needs better customer service
I'm a frequent traveler for both work and pleasure and Sheraton is always on top of my list. Currently staying for 1 night and unfortunately this time it fell a little short.
The GOOD: great facilities, nice rooms and all the qualities that you expect from a Sheraton hotel. I really like the fitness center + it's open 24 hrs so that's very convenient for me.
The BAD: Check-In was off putting. Although she greeted me as a platinum member, the front desk offered no amenities (which is a first for me). An upgrade was not offered although I can see available rooms online, I was not offered a welcome gift until I requested the bonus point and late checkout was not offered but called later to ask for it. I had to wait forever on the phone to get a WiFi code.
The VERDICT: Good hotel if you just want a room, bad customer service and spg recognition is lacking. Not for me.
September 7, 2012
Rated 3 out of 5 by Brooklyntravel 2nd Trip in 2 Months - different experiences
This travel exper. worst than the 1st one. I was able to check in early and that was great, but not w/o feeling like i was being interrogated when i went to pay for my room - because of my name. Once i was in my room I kept having an overwhelming feeling that i smelled cigarette smoke and later found out that all towels and linen smelled like a cigarette factory. Yuck!
September 4, 2012
Rated 5 out of 5 by Kionis Always my 1s choice
Love this Hotel, will always be my first pick when visiting NY.
August 27, 2012
Rated 5 out of 5 by Christir1957 Brooklyn NY Sheraton
Outstanding property. The staff is fantastic and with the leadership of the general manager Marie they excel in every hospitality category. I travel frequently and stay in facilities all over the country. This is one of the best.
August 26, 2012
Rated 4 out of 5 by Accountess Satisfied customer
My stay at the Sheraton was 8/19/12 through 8/24/12. The hotel entrance is on a very narrow one way street. Upon my arrival, there was a limo blocking part of the street where guests could park their car to check-in. Since I didn’t think there was a place to park, I drove around the block and found a parking lot to park my car while I walked to the hotel to check-in and inquire about the parking. The staff is very friendly and helpful. The Sheraton doesn’t have any parking, but they recommended a lot one street over. You can have valet service parking which is $39 a day w/ in and out privileges or you can walk over and pick up car on your own for $25 a day which I chose to do. Now on your first day at the hotel, they will have someone drive your car to the lot without being charged the valet cost. However, you will have to pick your car up on day of departure if you don’t want to pay $39 a day. Not a big deal since lot is a short walking distance, but it is in a sketchy area. The best thing to do is not have a car to park. There is plenty of public transportation. Buy an MTA card with unlimited usage, depending on your stay, and you can take the bus or subway all day long. I bought a 7-day card for $29 and never had to use my car. Anyway, back to the hotel. It’s very nice. The room was very clean with white linens. Bed and pillows were very comfy. I had a room with two double beds. There was an armoire sized closet to hang clothes, but no drawers. There is a safe for money or jewelry. Easy to use with a swipe of a credit card instead of having to remember a code. There is a large desk and chair if you need to work. I didn’t because I was on vacation, yay! There is a coffee maker with Starbucks coffee available. Water was provided for a charge. Not sure if coffee was free or not since I’m not a coffee drinker. The 42” TV was nice, although the cable connection needs fixing. Short breaks in programs every now and then causing missed dialogue. Maybe wifi has something to do with it, which is free in the lobby. The view from my room was horrible. Looked at a construction site with large crane… lovely. Didn’t really bother me though because the location of the crane was actually helpful when trying to get my sense of direction outside the hotel. I could just look up and find the crane and know where hotel was. The hotel has a small pool, hot tub, and sunning area on the second floor. The second floor also has a work out area that can be accessed with your room key, which is really a card. (who uses keys anymore, right?) Also, you’ll need keycard to use elevator to go to your room. Pain in the pants, but good security measure. Another feature to your room, you can earn $5 coupon if you don’t have maid service every day. Keepin it green gets you $5 off at their restaurant. Grubsteak is the hotel restaurant. Had breakfast there one morning with coupon in hand. No other customers were in the restaurant probably because it was like a freezer in there. The thermostat had to be set at 600, so much for going green. Brrrrr. I like it cold, but that was too cold. I think it probably drove a few customers away while I was there too. Now, about the surrounding area. During the day, there’s plenty of hustle and bustle. No need to feel afraid to roam the streets. Junior’s restaurant is very close. Junior’s is a diner that’s famous for their cheesecake. There are also plenty of pizza shops to buy a slice of pie. To go downtown Manhattan, the Jay St. subway station is just a couple streets over from the hotel. Brooklyn Heights is a very nice area that you can get to on foot. To get into eastern part of Brooklyn, walk to Myrtle Ave. and take the B54 into Ridgewood. This is during the day. At night, you have to be more cautious. The area is dark and deserted. Keep in mind when returning to your hotel. The area is in transition with lots of construction going on. The price of this hotel is much cheaper than in Manhattan and quality of hotel is probably better, as well. I enjoyed my stay and would not hesitate to stay here again.
August 25, 2012
Rated 4 out of 5 by Cindy13 Convenient location
Easy access to restaurants and shopping but it would be nice to have elevator service on more than one elevator. Room doors slam loudly. Our next door neighbors went in and out of their room 26 times between 11:00 PM and around 12:30 AM one night. I know children will play but who can sleep with that kind of noise?
August 23, 2012
Rated 5 out of 5 by Sparky1110 Wonderful Hotel!!!
Fantastic property and staff. In particular, the General Manager (Marie) is an extremely friendly and helpful person who made my stay much more enjoyable.
August 23, 2012
Rated 4 out of 5 by Ynot Surprise
In easy reach of all Brooklyn and Manhattan lies this very adequately fitted hotel. Rooms surprisingly nicely decorated, clean and good beds. Place to stay.
August 19, 2012
Rated 1 out of 5 by Mercyme The Worst!!!
I did not enjoy my stay here. The front desk staff did not treat me like a welcome guest, matter of fact I was treated like my service was not wanted or welcome even though I am a SPG member.
August 17, 2012
Rated 4 out of 5 by GA2012 My Stay
This hotel has a great location!! You can get many types of food nearby and even an IHOP around the corner. Everything was great except I just thought the room would be a bit bigger. Overall i most definitely recommend this hotel!
August 14, 2012
Rated 4 out of 5 by javakenn A Pleasent Stay
We spent 3 nights here. We were very happy with the staff at the hotel. They were very pleasant, knowledgeable and responsive to our needs. For example, the iron in our room was not functioning. A call to the front desk and I had a new iron brought to the room within 15 minutes, very impressive! The room was very clean and in good condition, newly renovated I believe, although a little small, but this is expected in NYC hotels. My only complaint about the room was that the closet was a bit difficult to manage, it is not designed to allow for many hanging clothes. Also there were no drawers in which to store clothes. The closet had just a small table with 2 shelves in it. It would even have been better if it had drawer fronts on it. It was fine for a short stay but for an extended stay the lack of drawers would be very frustrating. The full length mirror is awkwardly place in the closet which my wife found frustrating. The room had a 42 inch T.V. which was nice. The area around the hotel is generally safe, during the day I had no concerns, but I would be a bit more alert if walking late at night on Fulton Mall in the immediate area of the hotel. The hotel has good interior security and requires a room key to access the elevators. There are 3 nearby subway stations and allowed easy access to multiple lines. The only downside of this location is the difficulty in getting Taxi's. We got lucky that a taxi had been coming down Duffield street as we were leaving the Hotel, but getting one is hit or miss. It is not like getting a Taxi in Manhattan. So if you are late for something and need a taxi expect to either walk a few blocks or hope someone is being dropped off at the hotel. There is a roof top club at the Hotel that is just above the club floor. I appreciated that the staff accommodated our request to be moved down to a lower floor (22 rather than 25) I was willing to trade the club level for the assurance of a good nights sleep on the preferred guest floor. It was very quiet and we were never disturbed by the music. There are many nearby restaurants in the area as you head west towards the Heights.
August 6, 2012
Rated 3 out of 5 by Steamed2012 Staff was rude and I am so disappointed
I am a huge Starwood fan. I feel like they are always consistent- nice clean rooms, friendly staff, great pillows. The W downtown was booked, so I tried this Sheraton. I stood there waiting for someone to pay attention to me for at least 5 minutes. They continued to take people who walked up after me like I wasn't standing there. There was plenty of desk staff mingling around including the two woman hanging out behind the desk area chatting. I was so annoyed that I wasn't impressed with the spacious room or the friendly server for room service. Service is my background and when something like this happens, I am really annoyed. Do you know how many hotels are out there to pick from?! Take care of your loyal customers.
August 2, 2012
Rated 5 out of 5 by Ladyace9 Super courteous
The entire staff was very accomodating and knowledgable about the area. The neighborhood felt safe and it was close to downtown shopping area. Plus hotel was near a couple of subway stops. Private car service was available right at the front door.
August 1, 2012
Rated 4 out of 5 by Verified Reviewer Why pick midtown when you can pick Brooklyn ?
The location of the hotel is actually better than midtown. The hotel was great, we got an upgrade from a staff member on the ball realizing we were in our suite and added two days to a non-suite. As such, I will always stay here if possible and book rooms for touring bands that I employ. The only problem was the non-dairy creamer was bad and no fridge in room. Ask for some cream from room service and get ice, you'll be fine. Make sure you update your GPS, there are many one ways in Brooklyn that try to lead you down one ways.
August 1, 2012
Rated 5 out of 5 by JoJoS Brooklyn 2012
The hotel was great and my room was big and spacious.
July 29, 2012
Rated 5 out of 5 by chicky Very good place to stay in NY
modern and clean hotel, very friendly staff, good location (15min Subway from Manhatten)
July 29, 2012
Rated 5 out of 5 by Coco54 GREAT HOTEL
My experience at the Sherton Hotel was great. I love the hotel and will be staying there everytime I come to New York to visit my daughter, which will be very often. GREAT HOTEL
July 26, 2012
Rated 2 out of 5 by GOwithMARRIOTT Mediocre at Best
I had a less than average experirence at the Sheraton Brooklyn Hotel. I stayed four weeks in a row. The rooms are less than spectacular. The furniture was worn, the bedding was not cleaned thoroughly, and there were cigarette burns in the carpet of my smoke-free room.
As far as service goes, the maids forgot to clean my room on several occasions. Room service was never exceptional. I had to wait at least 45 minutes for my meal and it always arrived luke warm. The wireless internet was painfully slow. Several of the channels on TV did not have sound and no one could figure out why.
As an SPG member, I expected to have preferential treatment, but I was sadly mistaken. When I contacted the front desk to discuss a discrepancy with my reservation, I was put on hold for 7 minutes at a time and spoke with 3 different people. My issue was not resolved and I did not appreciate the (lack of) customer service I was shown. I will not be staying at the Sheraton any longer. I canceled 28 days of reservations and will never recommend them to anyone I care about.
July 24, 2012
Rated 4 out of 5 by real2899 overall a very good property
Do not stay in room no 2502 Friday through Sunday very noisy from the club on the roof top.
staff /Manager Newston very friendly tried to help, also suggested to change our room but once you unpack, who wants to go through the hassle of packing and moving and then unpacking. Again we were there for only 4 nights
July 18, 2012
Rated 3 out of 5 by Luckyoyo okay hotel
Only recommended business travelers in MetroTech Area.
July 12, 2012
Rated 3 out of 5 by Luckyoyo Fair hotel
I only stay at this hotel because of business. Business travelers friendly hotel.
July 11, 2012
Rated 4 out of 5 by BrooklynTraveler Great Hotel & Staff
I would and will recommend this hotel to my friends and family. The location can't be beat. It is close to tourism and shopping. There is a pool and exercise facilty as well as rooftop space. The rooms are beautiful, comfortable, and clean, the staff courteous, and the building is very secure. The elevators require guest room keys to travel to any level above the lobby. My family and I were in town due to a sick relative and our depature date was tentative. We upgraded our room and stayed an extra two days. The employees, Newston and Janice, made extending our trip simple and quick. They were both very pleasant and friendly and always smiling. I will definitely be returning to this hotel over and over again. Thank you Newston and Janice for all your help!
The only experience that did not meet my expectations was the hotel restaurant "The Grubsteak". Although the decor is beautiful the food was not very good or memorable and did not make me want to return to try something else. My suggestion would be to change the menu to more appetizing choices and either find a chef that can cook a steak to requested temperature or change the name of the restaurant. However this should not stop anyone from staying at this hotel. There are hundreds of food chocies within walking distance of the hotel as well as many places that deliver if you want to lounge and enjoy your room.
July 6, 2012
Rated 4 out of 5 by Lema3 Great front desk staff
The front desk seemed short staff. Felt bad for the staff because they were doing a million things, but still smiling. Janice was great. Area seem a little scary at night, but overall it was a nice hotel.
July 4, 2012
Rated 1 out of 5 by vvbatboy not so good for the money
I found this Starwood hotel be to lacking.
First the "suite" we requested had no door or even doorway separating the 2 "rooms." they were more like sleeping areas. The reprieve my family was hoping for at this Starwwod, to have separate bedrooms, was a great disappointment and therefore not worth the +$300 a night we paid.
2nd, a party was happening in the room next door, which I complained about at 12:30 am, then again the next morning, and again the next afternoon, A room change wasn't offered until I demanded a change of room. This is what I expect from a cheeper hotel.
Ultimately, we basically lost our last night in NYC because we had to switch rooms on our last afternoon, preventing my 2 year old from napping and basically prevented us from doing what we planned that evening because she wasn't rested. Getting rest was why we spent the extra money in the first place, and we didn't get any.
Lame all around.
July 4, 2012
Rated 4 out of 5 by NYResident Comfortable and Clean
Enjoyed my stay here until I checked out. I was going to another Sheraton location in NY due to Government Rate changes and didn't have the address to give to Frederick who had my bags. He was very rude - he told me, "Well you're going to have to get it" - so I went back to the desk and the clerk found it for me. So as I proceeded outside in the rain, I noticed that Frederick had an umbrella, I thought "Great I won't get wet". He proceeded to open the umbrella and use it for himself to put my luggage in the trunk of the town car. Never opened the door for me or anything. I thought it was so rude. Not only that I was dealing with the fact that I had just got news that my mother passed away. Otherwise, I would have had the address ready for the driver. Turned out the driver who was as pleasant as could be knew the location address and apologized to me. So Frederick you might have been having a bad day but remember there is always someone else has a worse day.
June 28, 2012
Rated 4 out of 5 by SMAC33 Tough Location - Nice Hotel
- The staff and hotel were outstanding ...
- The location leaves a bit to be desired ...
- DID NOT LIKE the "key to floor" system on the elevator ...
- Club Room, ALTHOUGH WELL MAINTAINED, could offer a few more food perks and longer hours in the AM ...
June 19, 2012
Rated 2 out of 5 by drewco Good hotel - poor service
The rooms were very nice and clean. Excellent design. The hotel bar was awful (long wait, bad drinks), we had a private event and the food was terrible, my starwood number was never recorded.
Clearly management does not ave their eye on this property.
June 17, 2012
Rated 5 out of 5 by arnr SHOULD HAVE 6 STAR CATEGORY
stayed the night of our wedding. staff could not have treated us better. even upgraded to suite.
overall ratings:6 stars
every other category:6 stars
June 10, 2012