Rated 2 out of 5 by northamerican No Plat Love
This stay started off nice, the reception was good and they put me in a decent corner room. I had trouble getting into my room, the lock was not reading my key and it took like 12 swipes to get in. This continued and engineering promptly came to look and did improve the situation, the lock appeared to be working properly after a cleaning. Next morning I return to my room and the lock is acting up again, I asked the front desk to fix the lock or move me to another room. I also asked if they were to move me to upgrade my room for the trouble (please). Since I was leaving for the day I was advised to pack and leave my bags in the room, they would move my bags to the new room if I was moved. I return at midnight that night and get my new keys, no bag in sight and they couldn't find my bag anywhere. Turned up in housekeeping, so my bag was unsecured for at least 12 hours. So an hour later my bag shows up to my now downgraded smaller room. Night management offered and stated they would give me 5000 points for the trouble and have the GM contact me the following day. I was never contacted and no points were ever granted. Morning of my departure I ordered room service and what was delivered did not match the menu, the room service manager replied that's how the chef makes it and I replied, then I am not eating it and demanded it be removed from my bill which they did. Was a very confusing stay as many of these major city properties don't seem to have any understanding of SPG status. This was my first stay since hitting Plat75 and night manager had no idea what your24 was... Pretty disappointing stay aside from the wonderful folks who checked me in the and engineer that tried very hard to fix the lock, I was very satisfied with their assistance.
October 22, 2014
Rated 5 out of 5 by ImageCatcher Club Lounge/Front Desk
A very strong reason for returning to this particular hotel is the professionalism of your Associates at the Front Desk and the Club Lounge. They ALWAYS make the visit a pleasure.
October 15, 2014
Rated 4 out of 5 by Cent Hotel club lounge nice.
Hotel staff exceptional. From Caesar to Darcel. However, parking is a nightmare. $35.00 a day without in and out privileges.
October 9, 2014
Rated 5 out of 5 by DrDee October Weekend visit.....
We have stayed at the Sheraton and Aloft several times in downtown Brooklyn and we have not been disappointed in either. However, our last stay at the Sheraton was the best yet; we were placed on the 25th floor with access to the 2nd floor SPG lounge included (very nice!). Breakfast was free and included freshly ground coffee (each cup!), eggs, oatmeal, fruit, bagels, pastries, juice, etc. Couldnt expect more and the staff were very helpful, as well.
October 7, 2014
Rated 3 out of 5 by Lanarks Food and Beverage
The food in the on site restaurant was less than mediocre. As was the food provided in the Club lounge. Prior to our reservation I called twice to ask what was available in the Club Lounge and when it was available. Both time I was assured that there were many food selections available throughout the day as well as wine and beer. This turned out not to be the case. Disappointing. In addition we had visitors and wanted to use the roof top lounge before going to dinner. Sadly, even though we had been told it was to open at 6 pm (another surprise) it was not open and then we were told it was to open at 6:30. This meant we had to leave after having waited around for about an hour for it.
October 7, 2014
Rated 3 out of 5 by josie99 not on the same level as other SPG-hotels
The Sheraton Brooklyn does not meet other SPG-Hotels in terms of service. We appreciated the willingness to help but sometimes the information we requested wasn't as expected.
It is also not the level of service expected if you can't get an umbrella.
September 18, 2014
Rated 4 out of 5 by BillG13 Stay on 9/11 - 9/12 2014
No COLD water on for shower or at the sink. DId not realize until check and it was too late to address.
September 15, 2014
Rated 5 out of 5 by Fete2014 Awesome first stay
This was our first stay at the Sheraton Brooklyn and we were pleasantly surprised. Upon arrival our front desk rep Victor was awesome, he helped us upgrade to Club Level and any other issues we had Victor took care us.
The food offered at the club level was okay (a bit more variety would be great), but with staff like Wanda, with her welcoming smile and friendly attitude made it a pleasurable daily stop.
The rooms are super clean, we work in the health care industry and we brought some hospital wipes with us. Glad to say we didn't find much to clean. We found the beds to be a bit too soft, but others may like this.
By the end of first day we had already made plans to return next year.
Thanks to Victor and Wanda for your excellent customer service,
September 6, 2014
Rated 4 out of 5 by House14 Great people ....always a greeting day or night!
always willing to share recommendations , shopping , eats etc...
September 3, 2014
Rated 4 out of 5 by Abi24 Brooklyn
Good Location to stay when needing quick access to subway, shopping, and attractions in Brooklyn.
August 31, 2014
Rated 4 out of 5 by CBfromCT Hidden gem if you can find it
The hotel was inviting, clean and comfortable, but very hard to find, since it is located on a series of one way streets. We didn't care for the parking arrangement and the high cost.
August 30, 2014
Rated 3 out of 5 by spencer1234 Nice hotel
Rooms were renovated and nice...more like a Westin.
Issues: Staff doesn't really know the area to recommend bars and restaurants...or travel times.
Lock to room didn't work even after maintenence "fixed."
I'd stay again
August 29, 2014
Rated 4 out of 5 by Purple3 Comfortable
Clean; modern room. Friendly check-in staff.
August 28, 2014
Rated 5 out of 5 by Rudie23 Pleasant!!!
I was there for a wedding, so it was a short stay, but I think I will be back!!! Everything was very nice!
August 25, 2014
Rated 2 out of 5 by LAS1 Understaffed
The hotel is understaffed and while the staff appears to be doing the best they can, the service is inconsistent and the lobby is chaotic most of the time. Will no stay here again.
August 25, 2014
Rated 5 out of 5 by PECE Helpful
My check-in and check out experience was efficient and polite. What made it all the more exceptional was that the gentleman at the desk, Miguel, noticed that I was waiting in the lobby an exceptionally long time. He came over and offered me a bottle of water
August 24, 2014
Rated 4 out of 5 by bkmakec Thank you Matthew!
Matthew at the front desk remembered my name, and addressed me personally the number of times I passed through the lobby. Very impressive!
August 22, 2014
Rated 4 out of 5 by Unique30 A beauty in Brooklyn
I must say that this was my first and it will not be my last time staying at this hotel. The beds met the Sheraton expectation of comfort. The environment was quiet and I was able to rest. My only concern came upon my visit to the club lounge for breakfast. After receiving such a warm welcome from the night staff at the lounge, I had the same hopes for the morning staff. Let's just say that I was greeted by the most rude staff member ever who refused to assist with my complaint of the coffee being extremely cold. Needless to say, I took the better route and decided not to let her upset me and refrained from drinking the coffee since she offered little to no help. I will absolutely visit this location again but would say that if she or others bearing her attitude work here then I would no longer visit.
August 19, 2014
Rated 3 out of 5 by OKsyr Door open upon return
Like this hotel very much. It is in a good location and near those we visit in Brooklyn. We have stayed here before with no problem. However, after being out all day and returning to our room, we found the door open. The room had been cleaned ( or , at least, the bed was made and nothing appeared to be taken. We called and reported this to the front desk who at first asked if we might have left the door open. I explain that maid service had been there, so, no, we had not left the door open. The response was "okay, sorry." Did not feel that was adequate.
August 18, 2014
Rated 5 out of 5 by jdeere Recent Stay
The Sheraton is very good and in a very good location. It's clean and neat, with friendly and helpful staff. They meet my expectations! That makes me happy and it's one less thing to worry about while visiting Brooklyn.
August 16, 2014
Rated 5 out of 5 by Zakiyyah24 Broken Pool
The main accomodation I wanted was a pool and the pool was closed. My granddaughter and I were both disappointed.
August 9, 2014
Rated 5 out of 5 by Logel19 Weekend in Brooklyn
This hotel is in a great location in Brooklyn. Close to shopping, LIU University and the subways in to Manhattan. The hotel is clean, rooms are very comfortable and the staff is very attentive. Overall an excellent experience once again. We stay here twice a year and love it.
August 6, 2014
Rated 4 out of 5 by Mikemax Breakfast needs improvement
The breakfast only included eggs (cold) toast, pastries, coffee ect. Very disappointing compared to your competition. Also, the pool was closed for renovations which I was not informed of. I specifically asked when booking if there is a pool. They said yes but it would have been nice if they had conveyed that it was under renovation.
August 4, 2014
Rated 5 out of 5 by 007Lynn staff
Your staff is as important as the physical environment. Your staff was so good at meeting our needs and handling the lack of a pool because it had no water for 4 days. They compensated us with breakfast which was SOOO good.
The parkding people were great too.
August 3, 2014
Rated 4 out of 5 by Gentle12014 Great location for Shopping and Entertainment
The hotel is ideal for shopping and is only a short subway ride into Manhattan.
August 1, 2014
Rated 5 out of 5 by Ladies Be careful of the club floor
They forgot to tell us the nightclub was just over our room. Booming through the ceiling made it hard to sleep Thurs,Fri,Sat.
July 29, 2014
Rated 5 out of 5 by AuntieCarla Great Location
The rooms are clean, the beds comfy. The hotel is close to the subway stations. We were disappointed that the staff couldn't provide us with a list of dinner restaurants in the area. We used my niece's restaurant spreadsheet and had dinner on Montague. Usually ate breakfast at the hotel . . . it was very good.
July 29, 2014
Rated 3 out of 5 by mich14 Need more attention to details
We had issues with housekeeping and with the night help desk.
We were gone for the day, and when we returned late at night we had no bath towels or wash cloths in our room. We called the desk to get some, and we had to wait longer than the promised time.
When we returned from being gone all day, the lights and fan were going, which meant they were going all day long. What a waste of energy. The housekeeper did not replace our complimentary water.
That same night, we placed a request for a wake up call. None ever came. That could have been a problem if we were trying to catch a plane.
July 28, 2014
Rated 4 out of 5 by felix46 Good location
Overall I was happy with my stay at the Sheraton. I was expecting a little bit nicer rooms for the price, but I had intended to go outside for most of my stay anyway. The bed was very comfortable and the front desk workers were helpful and quickly answered any questions I had.
July 28, 2014
Rated 4 out of 5 by Am07 Satisfied
Hotel was great. Had an issue with te eAC but the hotel responded and did what they could to rectify the issue.
July 23, 2014