Rated 2 out of 5 by Marcusmon Fire Alarm Terror
As the staff knows, we went through three false fire alarms in a 24 four period, including one with an evacuation order. No all-clear was ever given for any. I wish that management would just for one minute stop to think what something like this can do to a person who has suffered tragedy, especially the first one. If I were to make a recommendation, it would be to spend enough money to have a responsible and mature staff on duty at ALL times. Additionally, we had to call the desk at 3:30 am to ask that something be done about the noise in the hallways. What a disgrace--this is not the Sheraton that I know.
I doubt that anyone of responsibility will read this, but I hope they do, and I hope no guest at any Sheraton ever has to pay for a weekend like that again.
May 5, 2014
Rated 5 out of 5 by NandD Overall experience
The staff were friendly and helpful, our accommodations were nice as was the bayside view from our room, and the location was great for exploring Erie. We would highly recommend this Sheraton.
July 28, 2014
Rated 5 out of 5 by Dall693 Perfect getaway from Pittsburgh
fantastic overnight trip with great location and great amenities
July 29, 2014
Rated 5 out of 5 by Cat59 This is the hotel we want to come back to
The friendly, competent staff, and the beautiful accommodations made our stay memorable. When we visit Erie we will definitely stay here again.
July 28, 2014
Rated 5 out of 5 by Happy105 Extremely nice hotel!
This hotel was very clean. Staff was wonderful and very responsive. Nice location and wonderul view. Will stay again in the future and will recommend to our family and friends.
July 27, 2014
Rated 5 out of 5 by Rene711 Excellence in Erie!
Enjoyed our stay immensely! Staff was world class in their attention to detail, efficiency and friendliness. Room well appointed, aesthetically pleasing, clean, and the bed was crazy comfortable. The waterfront view brings a wonderful level of serenity. We only wish we were staying for more than one night. Already looking forward to future visits!
May 23, 2014
Rated 5 out of 5 by Brian129 UNION rEPRESENATIVE
Very Nice Hotel , the Hotel staff where great
June 2, 2014
Rated 5 out of 5 by bdks41 Quality
Even though we reserved a club floor room, because we brought our pet, (no pets on club floor), management gave us free appetizer and breakfast coupons for restaurant, since we got another room on a different floor. Still fantastic...waterfront view of Presque Isle, absolutely beautiful. Facility was awesome....unfortunately, parking garage involves a quick walk outside (covered walkway) but cool wind off Lake Erie was powerful.
April 21, 2014
Rated 5 out of 5 by RobertK152 Excellent Staff
Our stay started with meeting ARI at the front desk. Ari immediately made us welcome & happy to be there. Ari quickly remedied the few issues we experienced beyond our expectations.
Ashley served us in the restaurant several times and her service was outstanding.
The food was excellent at every meal, we would go back for the food alone!!
July 21, 2014
Rated 5 out of 5 by Bernied Director of Room Operations Erie Bayfront
At our recent stay at the Sheraton Erie Bayfront we found the staff very courteous and responsive to our needs.
Special thanks to Ari Hartung, Director of Room Operations, for her excellent support.
Our travels take us to Erie quite often the Sheraton Erie Bayfront is our choice for stays.
Colette and Bernie DiTullio
July 21, 2014
Rated 4 out of 5 by MVvegas Room/Food/Parking
Pros: Room view of lake/starbucks coffee maker in room/sheets/clean. Cons: Food overall was average/no bathrub/no vent in bathroom/split bathroom door=awkward. We ordered room service, gluten free pancakes were horrible & for $15 they should be better.Also state they are gluten free in menu selection-you say gluten free waffle above it why not do the same for ALL gluten free items. Love that they offer the option but specify more clearly. PARKING is horrible! As a guest I STILL had to pay $12 a DAY to park in their garage! Average stay overall. Won't be coming back-staff was friendly but for the price a night 162 I expected more.
June 6, 2014
Rated 5 out of 5 by Phil674 You will be pleased!!!
Comfort at every level. We were tired, hungry and uneasy. Your staff provided for an excellent stay. So much that on our return trip we stayed another night . Next trip thru the area we will choose your hotel. Thank You.
July 21, 2014
Rated 5 out of 5 by Dolly50 Erie Bayfront "Staycation"
We're local residents and decided to enjoy the sites/sights and sounds of our hometown - The Sheraton is a wonderful place to stay - rooms were great, so were the views. Our meals were delightful and the staff, especially the hostess, were great - we'd recommend the Sheraton to everyone-you won't be disappointed!
April 28, 2014
Rated 5 out of 5 by Bikerz The gem of Erie
This the best place to stay in Erie hands down. The amenities are excellent. The staff is great. Ari, one of the managers, is excellent. We come back annually and would consider no other hotels.
July 21, 2014
Rated 4 out of 5 by Gbosh62 A Nice Place to Be
I recently stay at the Sheraton Erie Bayfront Hotel. The hotel is very nice. It has a generous lobby. It’s location at the edge of the city and next to the marina, is excellent. The restaurant is bright, clean, and has large windows that take full advantage of the lovely view. It has an outdoor patio that overlooks the bay. The menu is serviceable. I enjoyed the grill chicken sandwich. It was very good. However the glutton-free, whole grain French toast was a disappointment (I know, I should have seen that coming!). The staff was friendly and very helpful. The room was clean, comfortable, nicely decorated, and quiet. I had a lovely view of the bay. The disappointments include the absence of a refrigerator and the window didn’t open. I have stayed here in the past and will return in the future. It is a nice place to be!
July 12, 2014
Rated 5 out of 5 by Pamelaf Amazing Staff
The place is beautiful but the staff completes the package! You can't go wrong here!
July 21, 2014
Rated 5 out of 5 by Cookie44 Our 2nd stay and equally as nice.
We attended a conference there and loved staying at your hotel again this year. Our meals were all very good, especially the corn and crab soup. We will be back next April 2015 for another stay. The room overlooked the Island and was very comfortable, very quiet!
April 27, 2014
Rated 5 out of 5 by mom98wmu One of our Favorites!
Location off the Thruway and views from the rooms make this an exceptional hotel. We were greeted by Rick and had a very pleasant check-in which included the upgrade we requested. Club floor hostess, Linda was super for friendliness and service. Food is excellent at this property! Upon checkout on a Sunday, Ari (I believe a manager) was in lobby greeting customers and thanking them for staying.....what a great touch! We'll be back and hopefully soon!
October 15, 2012
Rated 5 out of 5 by Kathy2k01 This hotel is beautiful even in winter!
Wonderful hotel, staff is outstanding.!
Clean, comfortable, everything you need
for a relaxing overnight or longer. Wish
we had more time to spend here. Hopefully
we can get back in summer. Right on
water surrounded by a marina. The view
is beautiful. Room overlooked the Lake
Erie - frozen but fantastic. Food in the
grille is excellent- had a great breakfast.
Thanks for a great stay Sheraton!!!! My husband loved his Christmas present.
January 15, 2014
Rated 5 out of 5 by Patty423 Wonderful stay
This hotel has the following great features:
great location overlooking Lake Erie
very nice restaurant and bar area
clean and comfortable room.
April 27, 2014
Rated 5 out of 5 by osbri A pleasant surprise
I was assigned to this facility by our travel people and was most pleased with my stay. Room was comfortable and quiet - slept great after numerous long working days. Lobby and catering staff were terrific. I will be back.
April 22, 2014
Rated 2 out of 5 by stryker66 over charged
was quoted a price of $109 as a special pool tourney rate. upon arrival was charged $159 + tax. everyone else on my team paid the quoted $109 rate. should have known they had billing problems since while checking in a gentleman came to the front desk asking why he was only staying one night but his credit card was charged almost $500 for a 3 night stay. while the hotel was very nice the deception on the price was unexpected.
March 12, 2013
Rated 5 out of 5 by elle21 Will be back
On arrival, I was greeted by friendly, helpful front desk staff. MK was over and above with his assistance getting us checked in and his colleagues helped in answering questions about the Erie area, as he took the time to accommodate my room requests. Our stay was top notch, as the rooms were clean and beds incredibly comfortable. The rooms were not necessarily spacious, yet somehow not cramped, even with 4 young children. Have not had a better (3)nights sleep in a hotel. The grounds were pleasant to walk around, to get outside and refresh. On a frenzied checkout, we left my son's sport sunglasses on the bathroom vanity. 25 minutes out of town, I called when we realized that I had left them. Initially, staff was sent to the room and I was told that they were not located, but the next day I received a call that they had been found. So grateful for honest, trustworthy staff.
July 22, 2013
Rated 2 out of 5 by kass15 Overpriced
this hotel is overpriced for no good reason
June 28, 2014
Rated 4 out of 5 by sportsfan13 July stay
if you are traveling to Erie, this is the place to stay
July 18, 2014
Rated 2 out of 5 by JustOK2 Just OK
This Hotel is just OK. For the price, we expected exception service but that did not happen. The staff seemed very busy and bothered by any questions. The pier next to the hotel did not seem safe in the evening hours. The menu at the hotel restaurant was too limited. The pool is very small.
July 13, 2014
Rated 5 out of 5 by pguru Look no further !
There is very little else to compete with this hotel in Erie. But the staff evidently is not complacent. I was amazed at the personalized attention and SPG recognition. The waterfront location is amazing. Erie was a stop on our way to the Niagara falls and it became a highlight of our trip thanks to our hotel stay.
July 16, 2012
Rated 5 out of 5 by queentop Staff warm, friendly and accommodating.
Honestly the hotel was wonderful...great beds, staff warm and accommodating, beautiful setting. However, if you are having a wedding, reception food was too well done. I guess I need to lower my expectations.
July 14, 2014
Rated 5 out of 5 by LuvToTravel88 Quick Response to Problem
When TV didn't work in our room, the desk clerk quickly moved us to a comparable room on the top Club level. Mitigated the hassle of moving. We'll return!
July 14, 2014
Rated 4 out of 5 by PTRT Very Convenient for the wedding and the wedding activities. The convention center was beautiful.
Enjoyed our stay. Nice to have the washer, dryer on our floor. Staff very courteous.
July 12, 2014