Rated 4 out of 5 by 37wvman good and bad.
hotel was very new, nice, and clean. had a few issues, the credit card type key would not work. over three days had to have it reprogrammed/replaced four times. it was a pain getting to your room and not being able to get in. room was not cleaned till i informed front desk that it needed to be done. i would think you would get a free breakfast since you are paying $189.00 per night. other wise it was nice. everyone was helpfull and i laughed when i saw a woman in a suit mopping the floor.
June 26, 2014
Rated 5 out of 5 by KJ47 Best hotel in Erie
We like the location and quality of the hotel. We go there for a " get away " because it is only 100 miles from where we live. The restaurant is excellent, not always the case with a chain hotel. We have gotten to know some of the staff there and they are great people.
August 3, 2014
Rated 4 out of 5 by MKBarbara This hotel has a wonderful staff.
The staff was very attentive and went beyond there normal duties to make sure that we were satisfied.
August 6, 2014
Rated 5 out of 5 by RobertK152 Excellent Staff
Our stay started with meeting ARI at the front desk. Ari immediately made us welcome & happy to be there. Ari quickly remedied the few issues we experienced beyond our expectations.
Ashley served us in the restaurant several times and her service was outstanding.
The food was excellent at every meal, we would go back for the food alone!!
July 21, 2014
Rated 5 out of 5 by Haberman Don't Miss!
This is our 15th visit to this Hotel since it opened--keeps getting better and better --if that is possible...the hotel is gorgeous...the staff is exceptional and the food is wonderful!
During our stay July 31-Aug 2, 2014…..they had music on the terrace overlooking the lake--and the Food & Beverage manager Thomas Bedner brought us and the people sitting & listening by the fire-pit blankets and snacks...and kept refilling our drinks...he was so friendly--attentive. The whole wait staff was--and dinner was awesome--we loved the crab stuffed artichokes...and the asiago/white cheddar omelet...
Everyone there seem to work together and they are all in a good mood every visit...There is a manager there that named Lynda W and she has been there since the beginning--she seems to keep everything going and is a really friendly down to earth person with a lot of knowledge about the area.
The rooms are spotless--and the view from the Lakeside are fantastic! You have your own private oasis--looking out at the bay with sailboats etc...from on top of your bed. First time my husband watched the window and not the TV!
The only thing we didn’t like were the pillows are too soft. So bring your own unless you like soft! LOL
We Love the Bay front area. For walking --renting a boat--music--fishing--miniature golf-theatre-maritime museum----and this property is one of the BEST anywhere!
August 8, 2014
Rated 5 out of 5 by Bernied Director of Room Operations Erie Bayfront
At our recent stay at the Sheraton Erie Bayfront we found the staff very courteous and responsive to our needs.
Special thanks to Ari Hartung, Director of Room Operations, for her excellent support.
Our travels take us to Erie quite often the Sheraton Erie Bayfront is our choice for stays.
Colette and Bernie DiTullio
July 21, 2014
Rated 5 out of 5 by NandD Overall experience
The staff were friendly and helpful, our accommodations were nice as was the bayside view from our room, and the location was great for exploring Erie. We would highly recommend this Sheraton.
July 28, 2014
Rated 5 out of 5 by Marina87 Upscale hotel
Very nice amenities and very clean.
August 3, 2014
Rated 5 out of 5 by coquito Lake view
Beautiful hotel! very comfortable...should i could have stayed longer than one night
August 1, 2014
Rated 5 out of 5 by Pink Love the hotel
Stayed on this Sunday. We were on a shopping trip. When I told the front desk it is our 25 anniversary, he upgrade us to a lake view room. Rm 500. It has a beautiful view, the bed was very comfortable. Love everything about this stay. The staffs are friendly, breakfast was nice. If we are in the area again, I would like to stay in this hotel again. The only small complain is the wifi in the room was little slow. I always like Sheraton hotel. It's a little pricy compare to the hotels near the mall, but it was worth it.
July 3, 2013
Rated 4 out of 5 by travel518 Friendly staff
Staff was always smiling & very helpful
August 2, 2014
Rated 5 out of 5 by Happy105 Extremely nice hotel!
This hotel was very clean. Staff was wonderful and very responsive. Nice location and wonderul view. Will stay again in the future and will recommend to our family and friends.
July 27, 2014
Rated 5 out of 5 by Cat59 This is the hotel we want to come back to
The friendly, competent staff, and the beautiful accommodations made our stay memorable. When we visit Erie we will definitely stay here again.
July 28, 2014
Rated 4 out of 5 by Tjms58 Pretty good needs some improvements
Pros: Nice view, very good dining, easy in and out, parking convenient, helpful and well trained staff; club extras well worth it; ladies who staff that are great.
Cons: off and on my room on club level would smell like cigarette smoke wonder if someone smoking near ventilation intake; bar service steady but very slow and need more help at peak periods; rooms too Spartan no drawers for clothes, rooms are tiny for $250 a night.
June 20, 2014
Rated 5 out of 5 by Dall693 Perfect getaway from Pittsburgh
fantastic overnight trip with great location and great amenities
July 29, 2014
Rated 5 out of 5 by Phil674 You will be pleased!!!
Comfort at every level. We were tired, hungry and uneasy. Your staff provided for an excellent stay. So much that on our return trip we stayed another night . Next trip thru the area we will choose your hotel. Thank You.
July 21, 2014
Rated 2 out of 5 by JustOK2 Just OK
This Hotel is just OK. For the price, we expected exception service but that did not happen. The staff seemed very busy and bothered by any questions. The pier next to the hotel did not seem safe in the evening hours. The menu at the hotel restaurant was too limited. The pool is very small.
July 13, 2014
Rated 5 out of 5 by Bikerz The gem of Erie
This the best place to stay in Erie hands down. The amenities are excellent. The staff is great. Ari, one of the managers, is excellent. We come back annually and would consider no other hotels.
July 21, 2014
Rated 4 out of 5 by J747 Great view of the bay
The hotel staff was friendly. There is a fireplace near the bar which was nice to sit by when it was 10 degrees outside. We came to relax for the weekend. The only downside was the distance from restaurants/bars in downtown Erie and the amount of time it took to get a cab (approx. 45 minutes). It was about a 20 minute walk otherwise. This wouldn't be bad in the summer, but being mid-winter it was pretty rough. If you plan on driving everywhere during your stay it would be a great choice.
February 21, 2013
Rated 5 out of 5 by Pamelaf Amazing Staff
The place is beautiful but the staff completes the package! You can't go wrong here!
July 21, 2014
Rated 5 out of 5 by Tom1406 Great place to holiday
One of my favorite properties - great location - staff- very personable and responsive. Water view on both sides ( I prefer the city side over the yacht club- has lots of color). You can get anywhere quickly from this location- especially if you use the Bay front Highway.
July 8, 2014
Rated 5 out of 5 by queentop Staff warm, friendly and accommodating.
Honestly the hotel was wonderful...great beds, staff warm and accommodating, beautiful setting. However, if you are having a wedding, reception food was too well done. I guess I need to lower my expectations.
July 14, 2014
Rated 5 out of 5 by LuvToTravel88 Quick Response to Problem
When TV didn't work in our room, the desk clerk quickly moved us to a comparable room on the top Club level. Mitigated the hassle of moving. We'll return!
July 14, 2014
Rated 4 out of 5 by sportsfan13 July stay
if you are traveling to Erie, this is the place to stay
July 18, 2014
Rated 4 out of 5 by Sherrie1013 Great staff response
My key to my room didn't work 3 times in a row after getting a new one made. On the last time (3rd time is a charm...), the desk staff accompanied me up to my door and it worked. He kindly gave me free parking and a coupon for a free beverage at dinner. That was a nice response to my inconvenience.
June 23, 2014
Rated 4 out of 5 by PTRT Very Convenient for the wedding and the wedding activities. The convention center was beautiful.
Enjoyed our stay. Nice to have the washer, dryer on our floor. Staff very courteous.
July 12, 2014
Rated 4 out of 5 by John0607 Nice hotel / poor restaurant service
The family and I spent a few nights in this hotel and were very happy with the room. The staff were very friendly, and the location was convenient.
The only complaint we had with this hotel was with the service provided at the Bayfront Grill restaurant. We chose to eat there on a Wednesday evening. We were seated rather quickly on the patio, which was very nice, but the following service was extremely poor. It took well over an hour to receive our meals. It appeared at times that our server had forgotten about us. Our drinks, and main meals were delivered by different servers. Not once, during the extremely long service, were we checked-on by our server (or anyone for that matter) to see if things were ok or if we needed anything.
The following evening we ate at the restaurant located on the end of the parking garage and had a much better experience.
August 22, 2013
Rated 5 out of 5 by cmg1 Service Service Service
All hotel staff were responsive and willing to go the extra mile to make our stay a true pleasure.
July 7, 2014
Rated 5 out of 5 by Suzy60 This hotel is luxurious, great place!!!
I would reccomend this hotel. We had a great stay, beautiful rooms, friendly staff. the location is senic and beautiful!!!!
July 3, 2014
Rated 5 out of 5 by paddyboy brought the family on a business trip
very flexible staff. Responded to very specific room requests.
July 5, 2014