Rated 5 out of 5 by feliz Good Business Hotel
We've both done a lot of business travel, now our travel is mostly leisure. I realize hotels are going green but some of the changes I'm not too fond of. In particular, no dressers or drawers of any kind in the room. I hate living out of a suitcase. For a 1- or 2-night business traveler, not an issue. We were there just shy of a week and I really hated digging in the suitcase. (There was a nice bench to hold the suitcase, though). Hotel was super clean, staff was super accommodating. Would go back again. Loved the view and proximity to Rum Runners, Smugglers Wharf and the Cove. Didn't like paying addl for parking.
June 24, 2014
Rated 5 out of 5 by MarchBreak2014 Great Family Hotel!!!
I have been to a lot of Sheraton Properties, by far this is the BEST. The hotel is very nice and clean and smells good, too. The front desk people are nice and very approachable. The restaurant crew are very pleasant and the food taste so great. We will definite come back to check summer time since we came during the winter time. Our stay is so short but very relaxing.
March 17, 2014
Rated 5 out of 5 by bucko77 Great Service
Friendly staff. Restaurant was exceptional. We will be back
November 12, 2014
Rated 1 out of 5 by 2271 This was one of the dirtiest hotels I have ever stayed in.
This was one of the dirtiest hotels I have ever stayed in.
I was in room 329.
I would suggest you send in a team for top to bottom cleaning.
Dust on everything.
Dirty heat registers.
Dirty bathroom doors.
I hope my sheets were clean.
I hope I never have to stay here again.
November 28, 2011
Rated 3 out of 5 by sleepy14 Bedding Stinks
I've stayed at this hotel multiple times since it was built. The only real problem I've had is my past few visits. The bedding has really deteriorated. The quality of their mattress is at the cheap level at best making multiple night stays impossible to get the necessary amount of sleep. A high quality hotel such as this needs to provide a high quality of sleep; not a mattress that sinks in the middle and has no firmness what so ever. This is not an anomaly, as this is the experience I have had the past 4 visits. I even asked for a new mattress to be brought up and when they did it was a flimsy mess. I hope they address this soon as cheaper hotels have much better sleeping and on a business meeting, the room is not the concern but the mattress is.
June 27, 2014
Rated 2 out of 5 by Marcusmon Fire Alarm Terror
As the staff knows, we went through three false fire alarms in a 24 four period, including one with an evacuation order. No all-clear was ever given for any. I wish that management would just for one minute stop to think what something like this can do to a person who has suffered tragedy, especially the first one. If I were to make a recommendation, it would be to spend enough money to have a responsible and mature staff on duty at ALL times. Additionally, we had to call the desk at 3:30 am to ask that something be done about the noise in the hallways. What a disgrace--this is not the Sheraton that I know.
I doubt that anyone of responsibility will read this, but I hope they do, and I hope no guest at any Sheraton ever has to pay for a weekend like that again.
May 5, 2014
Rated 5 out of 5 by Jamie31st Our Stay at Sheraton in Erie
On checking in, I mentioned my surprise that after paying an above-average rate for each one of our 3-nights reservation, I was being charged $12 per night to park my own car in your garage. In response, the person at the front reception desk told me the $12 was the total charge for the 3 nights, but when my bill arrived, it showed a $36 charge for parking my car. In addition, my wife believes she caught a cold from the air conditioning flow in our room each night in our Room 705.
June 13, 2014
Rated 5 out of 5 by EnzoTomato Another wonderful stay!
My husband and I stayed at Lakeview room of this hotel in Feb 2013 for the first time. As we enjoyed our stay then, we decided to come back again and made it happen this summer! We had another wonderful stay. Nice room, very helpful staff (Thank you, Mike and Ryan!) , nice view, nice restaurant...We look forward to staying at this hotel again in the future.
August 6, 2014
Rated 5 out of 5 by JackMcG A Treasure in Erie
When returning to Erie can sometimes be a challenge to find lodging that is not on the side of a highway. The Bayfront provides a great central location easily accessible from every direction and close enough to downtown for access by walking or the City's shuttle.
The restaurant was fantastic. There were healthy breakfast options that tasted very good. The menus are diverse and creative and there is something for everyone.
This is my go-to destination when traveling to ERie.
May 27, 2014
Rated 5 out of 5 by mom98wmu One of our Favorites!
Location off the Thruway and views from the rooms make this an exceptional hotel. We were greeted by Rick and had a very pleasant check-in which included the upgrade we requested. Club floor hostess, Linda was super for friendliness and service. Food is excellent at this property! Upon checkout on a Sunday, Ari (I believe a manager) was in lobby greeting customers and thanking them for staying.....what a great touch! We'll be back and hopefully soon!
October 15, 2012
Rated 4 out of 5 by sadler23 clean the windows.
We paid for and received a club level room with a lake view. The room was clean and perfect except the windows were so dirty the lake view was lost.
October 27, 2014
Rated 5 out of 5 by bdks41 Quality
Even though we reserved a club floor room, because we brought our pet, (no pets on club floor), management gave us free appetizer and breakfast coupons for restaurant, since we got another room on a different floor. Still fantastic...waterfront view of Presque Isle, absolutely beautiful. Facility was awesome....unfortunately, parking garage involves a quick walk outside (covered walkway) but cool wind off Lake Erie was powerful.
April 21, 2014
Rated 5 out of 5 by KM42 Very clean and comfortable.
The room was clean and tidy. The King sized bed was very comfy ,, we didn't want to leave :)
October 27, 2014
Rated 5 out of 5 by Kathy2k01 This hotel is beautiful even in winter!
Wonderful hotel, staff is outstanding.!
Clean, comfortable, everything you need
for a relaxing overnight or longer. Wish
we had more time to spend here. Hopefully
we can get back in summer. Right on
water surrounded by a marina. The view
is beautiful. Room overlooked the Lake
Erie - frozen but fantastic. Food in the
grille is excellent- had a great breakfast.
Thanks for a great stay Sheraton!!!! My husband loved his Christmas present.
January 15, 2014
Rated 2 out of 5 by stryker66 over charged
was quoted a price of $109 as a special pool tourney rate. upon arrival was charged $159 + tax. everyone else on my team paid the quoted $109 rate. should have known they had billing problems since while checking in a gentleman came to the front desk asking why he was only staying one night but his credit card was charged almost $500 for a 3 night stay. while the hotel was very nice the deception on the price was unexpected.
March 12, 2013
Rated 5 out of 5 by 123drive Best hotel in Erie
This Sheraton is very clean and up to date.
The rooms are a bit small for the price and the huge desk in front of the window seemed unnecessary. Two nice chairs to look out over the beautiful view would make more sense.
The beds are comfy and the linens top notch.
Very clean room.
The dinning room is nice and the bar is ok, but once again, not the best use of space in regard to the view.
Dinner was very good, but protein sizes in the dish are small. Had the walleye, good but barely 6 oz of fish. The waitstaff is great.
The front desk staff is very friendly and went out of thier way to make us feel welcomed.
We will stay again in the future.
August 6, 2014
Rated 5 out of 5 by elle21 Will be back
On arrival, I was greeted by friendly, helpful front desk staff. MK was over and above with his assistance getting us checked in and his colleagues helped in answering questions about the Erie area, as he took the time to accommodate my room requests. Our stay was top notch, as the rooms were clean and beds incredibly comfortable. The rooms were not necessarily spacious, yet somehow not cramped, even with 4 young children. Have not had a better (3)nights sleep in a hotel. The grounds were pleasant to walk around, to get outside and refresh. On a frenzied checkout, we left my son's sport sunglasses on the bathroom vanity. 25 minutes out of town, I called when we realized that I had left them. Initially, staff was sent to the room and I was told that they were not located, but the next day I received a call that they had been found. So grateful for honest, trustworthy staff.
July 22, 2013
Rated 5 out of 5 by Dori777 Visit to Erie PA
The hotel is in close proximity to Presque Isle Park which was the purpose of our visit to Erie PA.
Customer service was exceptional from the time we arrived to the time we departed.
It was nice to stroll along the bay in the evening to watch the sunset and the view from our room was absolutely stunning.
July 2, 2014
Rated 5 out of 5 by rhba will stay again
great views of the harbor, good service, friendly staff, club level amenities are great. Price is a little high but it is right on the water.
October 25, 2014
Rated 5 out of 5 by Rene711 Excellence in Erie!
Enjoyed our stay immensely! Staff was world class in their attention to detail, efficiency and friendliness. Room well appointed, aesthetically pleasing, clean, and the bed was crazy comfortable. The waterfront view brings a wonderful level of serenity. We only wish we were staying for more than one night. Already looking forward to future visits!
May 23, 2014
Rated 5 out of 5 by Dolly50 Erie Bayfront "Staycation"
We're local residents and decided to enjoy the sites/sights and sounds of our hometown - The Sheraton is a wonderful place to stay - rooms were great, so were the views. Our meals were delightful and the staff, especially the hostess, were great - we'd recommend the Sheraton to everyone-you won't be disappointed!
April 28, 2014
Rated 5 out of 5 by Nancy3762 Wonderful getaway!
We love this Sheraton Hotel. This was our 3rd stay at this location.
July 14, 2014
Rated 5 out of 5 by pguru Look no further !
There is very little else to compete with this hotel in Erie. But the staff evidently is not complacent. I was amazed at the personalized attention and SPG recognition. The waterfront location is amazing. Erie was a stop on our way to the Niagara falls and it became a highlight of our trip thanks to our hotel stay.
July 16, 2012
Rated 5 out of 5 by Cookie44 Our 2nd stay and equally as nice.
We attended a conference there and loved staying at your hotel again this year. Our meals were all very good, especially the corn and crab soup. We will be back next April 2015 for another stay. The room overlooked the Island and was very comfortable, very quiet!
April 27, 2014
Rated 5 out of 5 by osbri A pleasant surprise
I was assigned to this facility by our travel people and was most pleased with my stay. Room was comfortable and quiet - slept great after numerous long working days. Lobby and catering staff were terrific. I will be back.
April 22, 2014
Rated 5 out of 5 by Polliwog Great place for a weekend get-away.
The location is very good as it's close to museums and other points of interest, and of course the lake. We especially enjoyed the hot tub and free breakfast and hors d'oerves.
October 20, 2014
Rated 5 out of 5 by Patty423 Wonderful stay
This hotel has the following great features:
great location overlooking Lake Erie
very nice restaurant and bar area
clean and comfortable room.
April 27, 2014
Rated 5 out of 5 by Brian129 UNION rEPRESENATIVE
Very Nice Hotel , the Hotel staff where great
June 2, 2014
Rated 5 out of 5 by hermit50201 best spot in erie
the hotel is in a great location. right on the bay within walking distance of the pier, a few restaurants and a night club. the city has some very interesting history and a spectacular state park as well as an amusement pro close by. unfortunately we were only there for one night but we got in early enough to enjoy the area around the hotel, have a good meal and watch a beautiful sunset. the room was comfortable and had a view of the bay. breakfast in the hotel restaurant was good. after a stroll around the waterfront we departed the hotel and spent five hours exploring the state park.
this is definitely on the radar for a longer stay in the future.
July 1, 2014
Rated 5 out of 5 by jprem Our wedding was perfect!
We just had our wedding ceremony and reception on this hotel in September and it could not have gone better! We had 125 guests and most of them spent the weekend here. Everyone loved the hotel and the beautiful location right on the water. The wedding coordinator Emily was fantastic to deal with and went out of her way to make our day perfect. I would highly recommend this venue for a wedding.
October 10, 2014