Rated 4.3 out of 5 by 146
Rated 5 out of 5 by SeanTO Long Weekend in Erie
The staff at the Sheraton Erie are outstanding. There is simply no other way to describe them. The physical hotel rooms can be challenging for families as there are no suites or larger oversized rooms. We usually reserve 2 rooms. My only suggestion would be to really make an effort to ensure that people who reserve 2 rooms, have adjacent rooms blocked off for them. When I originally arrived, the front desk team was going to put us in 2 rooms on the same floor that were not adjacent. After speaking with them, they made a change so that I could have adjacent rooms. This would be less of a challenge if the hotel had suites, but they don't. I want to particularly point out that the manager Michael and the other managers have over the years been extremely accommodating to our requests. That is amazing considering that we tend to go on weekends where multiple weddings are taking place as well.
July 18, 2016
Rated 5 out of 5 by Danie99 Beautiful hotel
We stayed for a family weekend getaway in Erie
The hotel is just beautiful.
Very professional and friendly staff.
Room was clean and the beds were super comfortable
We had breakfast in the restaurant and we had all ordered something different.
Everything was delicious.
Very good service.
July 5, 2016
Rated 5 out of 5 by Bacchus Hotel Bliss
Your gonna love this place ! Everyone was so helpful and happy .
Ryan at the front desk in particularly.
The bedding was incredible best night sleep ever . And forget about the myth about hotel food because their's is to die for....
Stay here you'll have no regrets !
April 25, 2016
Rated 1 out of 5 by Laugh26 The worst experience
Hi my name is justin i usually take the time to do this but supposedly beint the number 1 hotel in erie was worst i was quoted two different prices when i called twice then after i was on the phone for a half hour then finally got to the bottom of it.so when i checked in and gave my card the price ended up being almost doubled not only of this but the room was not cleaned totally and the room next to ous was up till 4 in the mourning.after speaking with front desk he told me he was on the 7 floor and didnt hear anything. So in the mourning i was issued a certifcate for breakfast for two with my stay so i went down to get breakfaat for my wife and i and was told she had to be present for the certicate so i wasnt able to take food to her.This was a surprise for my wife and ended up being the worst exsperiance for her and i both. I have never felt so disprected and sad that my wife going threw alot of stuff and this was suppose to get her mind away for a night made more stress so im sorry that i wrote this but when someone comes to ur hotel treat them as if it was there last day because u would want that for your family
March 28, 2016
Rated 4 out of 5 by Kewa02 Staff
The hotel manager and his staff were amazing. We were in town for a wedding and the manager went ABOVE AND BEYOND to make sure we were happy and our needs were met. I could write countless examples of how great he was. He embodied customer service and the next time I am in Erie I will not even look to stay at another hotel. He was a great guy and hired an amazing staff. THANK YOU!
February 22, 2016
Rated 5 out of 5 by Getaways Our Over all stay
From check in to check out, we had a great stay. Everyone is very friendly and helpfull. Our room met and we were overwhelmed with the lay out and wounberfull view. Best stay ever.
February 22, 2016
Rated 5 out of 5 by Dogs16 Great location on the Bay
The staff was very accommodating and friendly. It was a
festive experience and other than the food being a bit pricy
in the restaurant there is not much else negative I can say
about my stay here.
February 1, 2016
Rated 5 out of 5 by Brainwar Great Night
Staying at SPG made Birthday Night extra special.
January 12, 2016