Rated 4.4 out of 5 by 130
Rated 5 out of 5 by mjhs Room and meals
Accommodated my Celiac Disease. Lovely decor in room. Great views. Quiet, except for false fire alarm which added a memory to the trip. Great desk staff.
April 22, 2015
Rated 4 out of 5 by sims158 Comfortable stay
Staying on the water was very relaxing in the morning. The hotel is with in walking distance to the main street of Erie. Erie is not very big so it easy to make it to most of the restaurants.
April 21, 2015
Rated 5 out of 5 by SusanJackP Facility is spotless and staff is very attentive.
From the wonderful drinks in the bar/lobby; excellent food and service in the restaurant, spotless & comfortable room, we were very pleased and will continue to return to this hotel. Staff are friendly, treat you as a valued guest, and are very attentive.
April 21, 2015
Rated 1 out of 5 by mrsrocktaytay No jacuzzi or garden tubs at this hotel :(
When reserving our room over the phone, I was promised a jacuzzi tub in our room. Clearly the person I spoke with at the agency had no idea the hotel had not one room with a tub larger than a standard. We were very disappointed with the size of our club deluxe room as well, it was very small for the price.Customer service however was excellent. That was the only nice about our stay other than the Bayfront grill.
April 5, 2015
Rated 5 out of 5 by mamahockey very clean
My family loved the hotel, it was clean and the staff was very polite.
February 25, 2015
Rated 5 out of 5 by 12candl Was a great package with the Erie Playhouse.
Was happy with our seats at the show. Fun getaway.
February 23, 2015
Rated 4 out of 5 by Anne2015 Room needs a little attention
The wardrobe bottom left shelf had not been dusted in weeks by the look of the dust. That makes us feel that what other areas were not cleaned properly. Rooms were very small for the money. Felt cramped. Finally. My husband and I sat at the bottom of the bed to watch TV and the whole mattress tilted down. If that had been older individuals they could have been hurt .. Mattresses should be anchored to the wall or headboard. We did not take advantage of the lounge so cannot comment on the food.
February 3, 2015
Rated 3 out of 5 by SMZ3 Champagne hotel, beer service.
I paid for the room ahead of time and expected it to be fully paid as per my phone conversation with one of your reservation agents.Upon arrival I found out it was going to be $12.00 more to park your car. The man that checked me in was very apologetic and a very nice man but still had to pay the money. I got to the room and opened the window to see lake Erie and the window (on the outside) was filthy. The bed was very comfortable, room was very clean. At 01:42 on the night of my stay the very loud talking in the hallway and the banging of doors continued until approx 03:30. I took my family to your restaurant for breakfast and it cost me $70.00 for 3 ADULTS AND 2 CHILDREN. Even though it was way overpriced I could have walked out but through our meal our server came over and said she was going to lunch and someone else (no specific person) would take care of us. I had to go and find someone to pay my bill to and there was only one other occupied table in the restaurant. As I was leaving my card would not work to get out of the parking garage so I had to park and go back into the hotel. The only bright spot of my stay was the man working the counter gave my grandson a fresh baked warm cookie and a kind word word as we were going to our function the night of our stay.
December 21, 2014