Rated 5 out of 5 by plfcole Beautiful Hotel
We stayed at the Erie Sheraton for one night one our way to spend Thanksgiving with family. It was a great stay -- staff were attentive, conversational, and nice; beautiful hotel lobby area; beautiful view of lake; and upscale.
December 2, 2013
Rated 1 out of 5 by Keybal Great Location - Bad Experiance
Recently stayed for four days during the Tall Ship Festival. Enjoyed the events and the city of Erie immensely, this hotel, not so much. We stayed on the Club Level floor with a view of the bay. This part of the stay was very nice. As far as the room, very small for a "concierge" floor level room. The bathroom was nice and the bed was comfortable. The only clothes storage in the room was hanging space, no drawers to put the small stuff, folded shirts, etc. The room key cards did not work 90% of the time and we had them replaced twice during the stay. While the staff was very friendly, no one had any clue about what was happening with the festival.
I could keep going for a few hours about specific items that made this stay so unpleasant, but this is a review, not a book so I will stop now. Just be assured I will never stay at a Starwood facility again.
September 12, 2013
Rated 1 out of 5 by 2271 This was one of the dirtiest hotels I have ever stayed in.
This was one of the dirtiest hotels I have ever stayed in.
I was in room 329.
I would suggest you send in a team for top to bottom cleaning.
Dust on everything.
Dirty heat registers.
Dirty bathroom doors.
I hope my sheets were clean.
I hope I never have to stay here again.
November 28, 2011
Rated 5 out of 5 by DiOnna GREAT Hotel...GREAT Stay!!
My husband and I had a great stay during the weekend of August 2, 2013. The hotel exceeded all my expectations. The room was great, the staff was professional and courteous, the customer service was superb and the food in the restaurant was absolutely fantastic I also loved the citrus water offered in the Lobby. I'm definitely looking forward to my next stay! My only complaint is, I wish there was a refrigerator in the room. Thanks for the great stay!
August 12, 2013
Rated 5 out of 5 by elle21 Will be back
On arrival, I was greeted by friendly, helpful front desk staff. MK was over and above with his assistance getting us checked in and his colleagues helped in answering questions about the Erie area, as he took the time to accommodate my room requests. Our stay was top notch, as the rooms were clean and beds incredibly comfortable. The rooms were not necessarily spacious, yet somehow not cramped, even with 4 young children. Have not had a better (3)nights sleep in a hotel. The grounds were pleasant to walk around, to get outside and refresh. On a frenzied checkout, we left my son's sport sunglasses on the bathroom vanity. 25 minutes out of town, I called when we realized that I had left them. Initially, staff was sent to the room and I was told that they were not located, but the next day I received a call that they had been found. So grateful for honest, trustworthy staff.
July 22, 2013
Rated 5 out of 5 by mom98wmu One of our Favorites!
Location off the Thruway and views from the rooms make this an exceptional hotel. We were greeted by Rick and had a very pleasant check-in which included the upgrade we requested. Club floor hostess, Linda was super for friendliness and service. Food is excellent at this property! Upon checkout on a Sunday, Ari (I believe a manager) was in lobby greeting customers and thanking them for staying.....what a great touch! We'll be back and hopefully soon!
October 15, 2012
Rated 2 out of 5 by stryker66 over charged
was quoted a price of $109 as a special pool tourney rate. upon arrival was charged $159 + tax. everyone else on my team paid the quoted $109 rate. should have known they had billing problems since while checking in a gentleman came to the front desk asking why he was only staying one night but his credit card was charged almost $500 for a 3 night stay. while the hotel was very nice the deception on the price was unexpected.
March 12, 2013
Rated 5 out of 5 by Jim1956 what a marvelous hotel
I stayed at the Sheraton Erie Bayfront from Octdober 8 through October 11 for a national convention. From the moment I entered the hotel, I was greeted by the staff of Sheraton. Each member of the stafff greeted me warmly and welcomed me. I really appreciated that. The staff could do enough for me. Thanks so much for a wonderful and memorable stay.
October 14, 2013