Rated 5 out of 5 by RobertK152 Excellent Staff
Our stay started with meeting ARI at the front desk. Ari immediately made us welcome & happy to be there. Ari quickly remedied the few issues we experienced beyond our expectations.
Ashley served us in the restaurant several times and her service was outstanding.
The food was excellent at every meal, we would go back for the food alone!!
July 21, 2014
Rated 5 out of 5 by Bernied Director of Room Operations Erie Bayfront
At our recent stay at the Sheraton Erie Bayfront we found the staff very courteous and responsive to our needs.
Special thanks to Ari Hartung, Director of Room Operations, for her excellent support.
Our travels take us to Erie quite often the Sheraton Erie Bayfront is our choice for stays.
Colette and Bernie DiTullio
July 21, 2014
Rated 5 out of 5 by Bikerz The gem of Erie
This the best place to stay in Erie hands down. The amenities are excellent. The staff is great. Ari, one of the managers, is excellent. We come back annually and would consider no other hotels.
July 21, 2014
Rated 4 out of 5 by sportsfan13 July stay
if you are traveling to Erie, this is the place to stay
July 18, 2014
Rated 5 out of 5 by Nancy3762 Wonderful getaway!
We love this Sheraton Hotel. This was our 3rd stay at this location.
July 14, 2014
Rated 5 out of 5 by queentop Staff warm, friendly and accommodating.
Honestly the hotel was wonderful...great beds, staff warm and accommodating, beautiful setting. However, if you are having a wedding, reception food was too well done. I guess I need to lower my expectations.
July 14, 2014
Rated 5 out of 5 by LuvToTravel88 Quick Response to Problem
When TV didn't work in our room, the desk clerk quickly moved us to a comparable room on the top Club level. Mitigated the hassle of moving. We'll return!
July 14, 2014
Rated 2 out of 5 by JustOK2 Just OK
This Hotel is just OK. For the price, we expected exception service but that did not happen. The staff seemed very busy and bothered by any questions. The pier next to the hotel did not seem safe in the evening hours. The menu at the hotel restaurant was too limited. The pool is very small.
July 13, 2014
Rated 4 out of 5 by Gbosh62 A Nice Place to Be
I recently stay at the Sheraton Erie Bayfront Hotel. The hotel is very nice. It has a generous lobby. It’s location at the edge of the city and next to the marina, is excellent. The restaurant is bright, clean, and has large windows that take full advantage of the lovely view. It has an outdoor patio that overlooks the bay. The menu is serviceable. I enjoyed the grill chicken sandwich. It was very good. However the glutton-free, whole grain French toast was a disappointment (I know, I should have seen that coming!). The staff was friendly and very helpful. The room was clean, comfortable, nicely decorated, and quiet. I had a lovely view of the bay. The disappointments include the absence of a refrigerator and the window didn’t open. I have stayed here in the past and will return in the future. It is a nice place to be!
July 12, 2014
Rated 4 out of 5 by PTRT Very Convenient for the wedding and the wedding activities. The convention center was beautiful.
Enjoyed our stay. Nice to have the washer, dryer on our floor. Staff very courteous.
July 12, 2014
Rated 5 out of 5 by Tom1406 Great place to holiday
One of my favorite properties - great location - staff- very personable and responsive. Water view on both sides ( I prefer the city side over the yacht club- has lots of color). You can get anywhere quickly from this location- especially if you use the Bay front Highway.
July 8, 2014
Rated 5 out of 5 by cmg1 Service Service Service
All hotel staff were responsive and willing to go the extra mile to make our stay a true pleasure.
July 7, 2014
Rated 5 out of 5 by paddyboy brought the family on a business trip
very flexible staff. Responded to very specific room requests.
July 5, 2014
Rated 5 out of 5 by Suzy60 This hotel is luxurious, great place!!!
I would reccomend this hotel. We had a great stay, beautiful rooms, friendly staff. the location is senic and beautiful!!!!
July 3, 2014
Rated 5 out of 5 by Dori777 Visit to Erie PA
The hotel is in close proximity to Presque Isle Park which was the purpose of our visit to Erie PA.
Customer service was exceptional from the time we arrived to the time we departed.
It was nice to stroll along the bay in the evening to watch the sunset and the view from our room was absolutely stunning.
July 2, 2014
Rated 5 out of 5 by hermit50201 best spot in erie
the hotel is in a great location. right on the bay within walking distance of the pier, a few restaurants and a night club. the city has some very interesting history and a spectacular state park as well as an amusement pro close by. unfortunately we were only there for one night but we got in early enough to enjoy the area around the hotel, have a good meal and watch a beautiful sunset. the room was comfortable and had a view of the bay. breakfast in the hotel restaurant was good. after a stroll around the waterfront we departed the hotel and spent five hours exploring the state park.
this is definitely on the radar for a longer stay in the future.
July 1, 2014
Rated 2 out of 5 by kass15 Overpriced
this hotel is overpriced for no good reason
June 28, 2014
Rated 3 out of 5 by sleepy14 Bedding Stinks
I've stayed at this hotel multiple times since it was built. The only real problem I've had is my past few visits. The bedding has really deteriorated. The quality of their mattress is at the cheap level at best making multiple night stays impossible to get the necessary amount of sleep. A high quality hotel such as this needs to provide a high quality of sleep; not a mattress that sinks in the middle and has no firmness what so ever. This is not an anomaly, as this is the experience I have had the past 4 visits. I even asked for a new mattress to be brought up and when they did it was a flimsy mess. I hope they address this soon as cheaper hotels have much better sleeping and on a business meeting, the room is not the concern but the mattress is.
June 27, 2014
Rated 4 out of 5 by 37wvman good and bad.
hotel was very new, nice, and clean. had a few issues, the credit card type key would not work. over three days had to have it reprogrammed/replaced four times. it was a pain getting to your room and not being able to get in. room was not cleaned till i informed front desk that it needed to be done. i would think you would get a free breakfast since you are paying $189.00 per night. other wise it was nice. everyone was helpfull and i laughed when i saw a woman in a suit mopping the floor.
June 26, 2014
Rated 5 out of 5 by Mystic43 Great Hotel
Great Location, Excellent staff. NEW hotel.
June 25, 2014
Rated 5 out of 5 by feliz Good Business Hotel
We've both done a lot of business travel, now our travel is mostly leisure. I realize hotels are going green but some of the changes I'm not too fond of. In particular, no dressers or drawers of any kind in the room. I hate living out of a suitcase. For a 1- or 2-night business traveler, not an issue. We were there just shy of a week and I really hated digging in the suitcase. (There was a nice bench to hold the suitcase, though). Hotel was super clean, staff was super accommodating. Would go back again. Loved the view and proximity to Rum Runners, Smugglers Wharf and the Cove. Didn't like paying addl for parking.
June 24, 2014
Rated 4 out of 5 by Sherrie1013 Great staff response
My key to my room didn't work 3 times in a row after getting a new one made. On the last time (3rd time is a charm...), the desk staff accompanied me up to my door and it worked. He kindly gave me free parking and a coupon for a free beverage at dinner. That was a nice response to my inconvenience.
June 23, 2014
Rated 4 out of 5 by Tjms58 Pretty good needs some improvements
Pros: Nice view, very good dining, easy in and out, parking convenient, helpful and well trained staff; club extras well worth it; ladies who staff that are great.
Cons: off and on my room on club level would smell like cigarette smoke wonder if someone smoking near ventilation intake; bar service steady but very slow and need more help at peak periods; rooms too Spartan no drawers for clothes, rooms are tiny for $250 a night.
June 20, 2014
Rated 5 out of 5 by Lynn79 Hotel is the place to stay
Employees were friendly and helpful.
Facility was clean and secure.
June 20, 2014
Rated 5 out of 5 by ldefran Presque isle
The gentleman who checked us in was extremely helpful and knowledgeable. Very good experience.
June 17, 2014
Rated 5 out of 5 by JinnySCR The View is only the Beginning of Great Things
This hotel has it all !! Clean & comfortable rooms, wonderful staff, parking garage and safe surroundings. The walks along the lake are beautiful, safe and well lit. Don't miss this spot !!
June 15, 2014
Rated 5 out of 5 by Jamie31st Our Stay at Sheraton in Erie
On checking in, I mentioned my surprise that after paying an above-average rate for each one of our 3-nights reservation, I was being charged $12 per night to park my own car in your garage. In response, the person at the front reception desk told me the $12 was the total charge for the 3 nights, but when my bill arrived, it showed a $36 charge for parking my car. In addition, my wife believes she caught a cold from the air conditioning flow in our room each night in our Room 705.
June 13, 2014
Rated 4 out of 5 by MVvegas Room/Food/Parking
Pros: Room view of lake/starbucks coffee maker in room/sheets/clean. Cons: Food overall was average/no bathrub/no vent in bathroom/split bathroom door=awkward. We ordered room service, gluten free pancakes were horrible & for $15 they should be better.Also state they are gluten free in menu selection-you say gluten free waffle above it why not do the same for ALL gluten free items. Love that they offer the option but specify more clearly. PARKING is horrible! As a guest I STILL had to pay $12 a DAY to park in their garage! Average stay overall. Won't be coming back-staff was friendly but for the price a night 162 I expected more.
June 6, 2014
Rated 5 out of 5 by Brian129 UNION rEPRESENATIVE
Very Nice Hotel , the Hotel staff where great
June 2, 2014
Rated 3 out of 5 by kaleem546 Hotel doesn't have enough food in Club lounge with respect to number of rooms/guest they book for Club room
1. A green option wasn't offered at check-in.
2. 3 rooms were booked and they were all separated. Paid a fair price of a club room at the time of booking and was showing available.
3. Not enough food at club lounge.
4. Coffee machine wasn't working nor cleaned out. It was cleaned the day we were leaving.
5. Being a Gold member late check out after 1:30 p.m. was offered at half the room rate, although the request was made to increase the late check out of 1 room out of 3 rooms booked.
6. Morning staff wasn't that courteous as before in the past stay.
7. Hotel location is ideal and I believe preference is given to guest for Conference center not the loyality member.
8. Pool and Fitness centre was good.
May 31, 2014