Rated 5 out of 5 by mamahockey very clean
My family loved the hotel, it was clean and the staff was very polite.
February 25, 2015
Rated 5 out of 5 by 12candl Was a great package with the Erie Playhouse.
Was happy with our seats at the show. Fun getaway.
February 23, 2015
Rated 4 out of 5 by Anne2015 Room needs a little attention
The wardrobe bottom left shelf had not been dusted in weeks by the look of the dust. That makes us feel that what other areas were not cleaned properly. Rooms were very small for the money. Felt cramped. Finally. My husband and I sat at the bottom of the bed to watch TV and the whole mattress tilted down. If that had been older individuals they could have been hurt .. Mattresses should be anchored to the wall or headboard. We did not take advantage of the lounge so cannot comment on the food.
February 3, 2015
Rated 3 out of 5 by SMZ3 Champagne hotel, beer service.
I paid for the room ahead of time and expected it to be fully paid as per my phone conversation with one of your reservation agents.Upon arrival I found out it was going to be $12.00 more to park your car. The man that checked me in was very apologetic and a very nice man but still had to pay the money. I got to the room and opened the window to see lake Erie and the window (on the outside) was filthy. The bed was very comfortable, room was very clean. At 01:42 on the night of my stay the very loud talking in the hallway and the banging of doors continued until approx 03:30. I took my family to your restaurant for breakfast and it cost me $70.00 for 3 ADULTS AND 2 CHILDREN. Even though it was way overpriced I could have walked out but through our meal our server came over and said she was going to lunch and someone else (no specific person) would take care of us. I had to go and find someone to pay my bill to and there was only one other occupied table in the restaurant. As I was leaving my card would not work to get out of the parking garage so I had to park and go back into the hotel. The only bright spot of my stay was the man working the counter gave my grandson a fresh baked warm cookie and a kind word word as we were going to our function the night of our stay.
December 21, 2014
Rated 5 out of 5 by joy3515 Home Sweet Home
Excellent location for everything....shopping, dinning, close to all amenities. Execllent service and staff. That;s why we always come back again n again n again.
December 1, 2014
Rated 5 out of 5 by Cindy244 Beautiful!
This hotel is absolutely gorgeous! I checked in on a cold snowy night and was met by a fire blazing in the lobby fireplace. The staff was attentive, professional and friendly.
The room was amazing. Comfortable, quiet, and very nicely furnished.
I was in Erie for business at the Bayfront Convention Center, so I used the Skywalk to get back and forth from the hotel to the event. The view from the Skywalk was impressive. You can see that the city has put great effort into developing the Bayfront area, with much success.
I would definitely stay here again.
November 17, 2014
Rated 2 out of 5 by Catstuff Attractive does not equal functionality
A lovely place with great view of Presque Isle. Staff was very competent and helpful. However, whoever designed the rooms obviously did not try to stay in one. There were no drawers for clothes, so while you could hang items, you still had to live out of your suitcase. The sheets slipped off the bed during the night. Pillows were squishy. The bathroom was large, but the oversized sink forces you to enter the shower under the head which I hate. Furthermore, if you forgot your towel, it is waaaaay across the room. I also hate scrounging for the hair drier in a bag under the sink.
You will probably not redesign rooms for a while, but I hope that you keep some of these thoughts in mind.
November 17, 2014
Rated 5 out of 5 by bucko77 Great Service
Friendly staff. Restaurant was exceptional. We will be back
November 12, 2014