Rated 2 out of 5 by LCAC They gave our room to someone else
My husband and I went to Presque Isle for a 2 night stay for my birthday. I booked the 2-room King Suite with a bay view 3 weeks in advance. I called the Sheraton Erie Bayfront Hotel directly and made our reservations. When we got there, they tried to tell us we booked 2 rooms, which we did not, then they informed us that there was only 1 King Suite and it was already taken. Not only had I reserved this room specifically, but I paid for it in advance. Needless to say, we were very upset and the girls working behind the desk were neither helpful or sympathetic whatsoever. As far as the room itself; although it was clean and nicely appointed, it was very small, the bathroom was tiny and the pillows were ridiculous. The only thing we got that we paid for was the view. Also, when I reserved the room, free breakfast was to be included; It was not. Although I did not let these things ruin my birthday celebration, I am very disappointed with my experience at the Sheraton and we will not stay there again. For $150.00 per night, we could have done much better. If you do stay in Presque Isle, do yourself a favor and eat at Serafini's Italian restaurant. Delicious!
October 20, 2016
Rated 5 out of 5 by ByrdLives The place to be for the Tallships.
We had a spectacular view of the Parade of Tallships and all of the activities from our Club Level room. We were very pleased with everything this Hotel had to offer from top to bottom.
September 10, 2016
Rated 5 out of 5 by Indians1 Very Enjoyable Time
From the minute we walked in we were greeted with a friendly hello. The hotel was very luxurious and the customer service was greatly appreciated. Kevin, Ryan, PO, Charlotte...and so many others gave suggestions as to where to go and where to eat . We definitely needed this getaway to regenerate after a rough summer... and YOU did that. We truly enjoyed the hotel facilities and location by the water.
THANKS !!! (We can't wait to return!!)
August 31, 2016
Rated 4 out of 5 by dianest Club Room
Disappointed in the club room and the lack of amenities that come with it. No coffee or creamer in the morning and no one around to ask for some. Went back an hour later for breakfast and all of the eggs and sausage were gone, despite having 45 minutes left for breakfast per the sign. Found someone working and asked, his response was sorry we ran out.
August 20, 2016
Rated 5 out of 5 by SeanTO Long Weekend in Erie
The staff at the Sheraton Erie are outstanding. There is simply no other way to describe them. The physical hotel rooms can be challenging for families as there are no suites or larger oversized rooms. We usually reserve 2 rooms. My only suggestion would be to really make an effort to ensure that people who reserve 2 rooms, have adjacent rooms blocked off for them. When I originally arrived, the front desk team was going to put us in 2 rooms on the same floor that were not adjacent. After speaking with them, they made a change so that I could have adjacent rooms. This would be less of a challenge if the hotel had suites, but they don't. I want to particularly point out that the manager Michael and the other managers have over the years been extremely accommodating to our requests. That is amazing considering that we tend to go on weekends where multiple weddings are taking place as well.
July 18, 2016
Rated 5 out of 5 by Danie99 Beautiful hotel
We stayed for a family weekend getaway in Erie
The hotel is just beautiful.
Very professional and friendly staff.
Room was clean and the beds were super comfortable
We had breakfast in the restaurant and we had all ordered something different.
Everything was delicious.
Very good service.
July 5, 2016
Rated 5 out of 5 by Bacchus Hotel Bliss
Your gonna love this place ! Everyone was so helpful and happy .
Ryan at the front desk in particularly.
The bedding was incredible best night sleep ever . And forget about the myth about hotel food because their's is to die for....
Stay here you'll have no regrets !
April 25, 2016
Rated 1 out of 5 by Laugh26 The worst experience
Hi my name is justin i usually take the time to do this but supposedly beint the number 1 hotel in erie was worst i was quoted two different prices when i called twice then after i was on the phone for a half hour then finally got to the bottom of it.so when i checked in and gave my card the price ended up being almost doubled not only of this but the room was not cleaned totally and the room next to ous was up till 4 in the mourning.after speaking with front desk he told me he was on the 7 floor and didnt hear anything. So in the mourning i was issued a certifcate for breakfast for two with my stay so i went down to get breakfaat for my wife and i and was told she had to be present for the certicate so i wasnt able to take food to her.This was a surprise for my wife and ended up being the worst exsperiance for her and i both. I have never felt so disprected and sad that my wife going threw alot of stuff and this was suppose to get her mind away for a night made more stress so im sorry that i wrote this but when someone comes to ur hotel treat them as if it was there last day because u would want that for your family
March 28, 2016