Rated 5 out of 5 by Lbaby23 Erie Wedding
We came here from NYC for a wedding. Everything was great from the staff to the reception. My mother needed a handicap room and they made all the accommodations perfect. One negative, the beds were not as comfortable as I would have liked. Overall 5 stars!
August 18, 2014
Rated 5 out of 5 by EnzoTomato Another wonderful stay!
My husband and I stayed at Lakeview room of this hotel in Feb 2013 for the first time. As we enjoyed our stay then, we decided to come back again and made it happen this summer! We had another wonderful stay. Nice room, very helpful staff (Thank you, Mike and Ryan!) , nice view, nice restaurant...We look forward to staying at this hotel again in the future.
August 6, 2014
Rated 5 out of 5 by 123drive Best hotel in Erie
This Sheraton is very clean and up to date.
The rooms are a bit small for the price and the huge desk in front of the window seemed unnecessary. Two nice chairs to look out over the beautiful view would make more sense.
The beds are comfy and the linens top notch.
Very clean room.
The dinning room is nice and the bar is ok, but once again, not the best use of space in regard to the view.
Dinner was very good, but protein sizes in the dish are small. Had the walleye, good but barely 6 oz of fish. The waitstaff is great.
The front desk staff is very friendly and went out of thier way to make us feel welcomed.
We will stay again in the future.
August 6, 2014
Rated 1 out of 5 by NoThanksSheraton Not happy
Overall very unhappy with the service we received. Before the wedding weekend even arrived we had trouble. Booked a block of rooms for our wedding weekend. Was told that we had 20 rooms and when my guests called to book they were told they were filled or it was too late to book for the discounted rate, or the "package" I chose was a certain way. (I was never given options of a "package") Total we had 8 people (including us) that were booked for that weekend. I'm not great at math, but thats not 20 total.
When we arrived at the sheraton we brought gift bags for our wedding guests who managed to get rooms. I had to keep going up to the counter to explain to them that each guest never got theirs and hand delivered them myself. So that was useless even though they knew ahead of time that we were bringing bags to give to our guests.
The wait staff while we went to dine for breakfast were rude. We weren't sure right off the bat how many were joining us for brunch Saturday morning and we had to switch tables (before they even sat us) and the staff who were seating people acted like it was a huge inconvienience to switch the table, even though there were many tables still open. Rude, rude, rude. Our waitress, however, (I wanna say Diane? Skinny lady with blonde curly hair) was awesome. Very polite and very great with serving us, she deserves a raise, and to be working somewhere that people actually like their jobs! She was very pleasant. The prices for breakfast were also ridiculous. I would assume that when you pay $300+ a night for a room that maybe breakfast would be included. Nope, $14 for an omelet. $3.50 for the smallest cup of coffee, etc.
For the price we paid, the room was very small. There is no way I would be a guest at that hotel again and pay $300+ for that small room. It also had no refrigerator. Also found things under the desk and bed that were left from previous guests. GROSS! I would also suggest a honeymoon suite that would differ from every other room in the hotel.
The cleaning staff barely spoke english. I was trying to explain to the cleaning woman that I only wanted new towels and to clean my garbage cans out and when she didn't understand a word I was saying, I went ahead and did it myself.
Just overall very unhappy. The location and our breakfast waitress were just about the only things we were happy with because our wedding was at the Bayfront Convention Center. The Sheraton should probably consider that when it comes to customer service. Word of mouth is strong, and I will certainly NOT be recommending the Sheraton to anyone in the near future.
August 15, 2014
Rated 5 out of 5 by ToddOwens Comfort, kind, welcoming
Great hotel, very comfortable, excellent breakfast, lake views, easy and convenient parking, all good.
August 12, 2014
Rated 5 out of 5 by LDelta Excellent Hotel
We had a wonderful experience. The hotel was clean, the staff were wonderful and the view was worth every penny! I highly recommend this hotel and hope to return soon!
August 11, 2014
Rated 5 out of 5 by richmond29 second visit
this was our second stay for my wife and I,
staff always pleasant , hotel very clean, good food, great view, nice area and proximity to presque isle a big plus,ample- clean -well lit parking in deck, a little pricey but i am always willing to pay more to get more....i would be surprised if anyone walked away disappointed with this spg property
August 7, 2014
Rated 5 out of 5 by Haberman Don't Miss!
This is our 15th visit to this Hotel since it opened--keeps getting better and better --if that is possible...the hotel is gorgeous...the staff is exceptional and the food is wonderful!
During our stay July 31-Aug 2, 2014…..they had music on the terrace overlooking the lake--and the Food & Beverage manager Thomas Bedner brought us and the people sitting & listening by the fire-pit blankets and snacks...and kept refilling our drinks...he was so friendly--attentive. The whole wait staff was--and dinner was awesome--we loved the crab stuffed artichokes...and the asiago/white cheddar omelet...
Everyone there seem to work together and they are all in a good mood every visit...There is a manager there that named Lynda W and she has been there since the beginning--she seems to keep everything going and is a really friendly down to earth person with a lot of knowledge about the area.
The rooms are spotless--and the view from the Lakeside are fantastic! You have your own private oasis--looking out at the bay with sailboats etc...from on top of your bed. First time my husband watched the window and not the TV!
The only thing we didn’t like were the pillows are too soft. So bring your own unless you like soft! LOL
We Love the Bay front area. For walking --renting a boat--music--fishing--miniature golf-theatre-maritime museum----and this property is one of the BEST anywhere!
August 8, 2014