Rated 2 out of 5 by Brownos This hotel has terrible service
DO NOT EVEN CONSIDER ASKING ANY STAFF MEMBER ( including managers) for any assistance in visiting wineries !!!
All they are capable of is selling packaged tours ( commisionable), but extremely poor at providing knowledgable information concerning visits (although they claim to have familiarity). their communication skills and follow up are the worst I have ever experienced, especially considering the hotel doesn't have a concierge, but claims that the front desk is capable if providing this service!
Being that that the main tourism in the region IS wineries, I would recommend choosing a diferent hotel or actually staying at one of the new boutique hotels at many of the wineries themselves.
January 20, 2013
Rated 2 out of 5 by eac49 quality has deteriorated
The hotel supplied me with a small room, although I am a lifetime platinum member. The room was not cleaned and the towels not changed dur8ing the stay,. They failed to leave bottled water; the internet connection failed several times. The elevators stopped working on one day for several hours forcing me to walk down 15 flights for an important meeting.
March 24, 2014
Rated 5 out of 5 by Brian2022 Great stay in Mendoza
My fiancé and I just completed a 5-stay at the Sheraton Mendoza, and it was fantastic! The room was very comfortable, with a nice layout, great view, and large bathroom. The breakfast buffet in the Club lounge was a real treat. It was good quality and ample. Similarly the evening snacks and wine were nice. Just get there early enough to have a couple glasses of the good quality Malbec. We also enjoyed the spa and fitness facilities. The gym is complete, with excellent gym-quality equipment. The indoor pool was big and warm, and the hot tub was relaxing. Staff was friendly, professional and responsive. Overall we were very pleased with this location.
April 9, 2014
Rated 5 out of 5 by DrLar Great balance after long day in Andes
Traveling alone from USA to Argentina. The Sheraton Mendoza welcomed my platinum membership with a suit upgrade and a bottle of wine. A nice slice of home after traveling hours all day in the Andes. Great Gym, pool, deck. Will stay again, if the opportunity is there.
June 17, 2014
Rated 1 out of 5 by Traveler625 Worst Hotel I've EVER stayed in!
I don’t even know where to begin with the nightmare of a stay at the Sheraton Mendoza. My partner, parents, and I stayed here from 24 December-28 December in two club floor rooms. I am a Starwood Preferred Guest Gold Member and I can honestly say I would NEVER stay at this hotel again OR recommend this hotel to my worst enemy. Service is unheard of and a joke in this hotel. When we arrived at the Mendoza airport, things were a breeze. We got two taxis and were on our way to the hotel. It’s about a 15-20 minute ride from the airport to the hotel. Check in was painless enough, nothing really to write home about. The things I didn’t like was the fact that no one every discussed the benefits of the club floor lounge, so it leaves you wondering about the hours, what they offer, etc. We found the club floor lounge, which is the top level. Unlike ANY other club floor lounge I’ve been to, no on was there staffing the lounge, just a sign stating all day snacks and beverages during non Happy Hours. The problem however was there were no snacks and already opened beverages in a metal ice bucket with no supplies anywhere in stock. We finally located an employee, who ignored us. We proceeded to ask her about the benefits and weren’t given any information. Later on that evening, the young rude girl was still there and no change in her attitude. There was no food really available and when we inquired we were told that they have already put food out. We asked the young rude girl about alcoholic beverages and she laughed in our faces and told us no alcohol. We were confused by what she meant... They don’t serve complimentary alcohol or they don’t have alcohol in the hotel--We were willing to purchase wine if that were the case, but were never given the option. Later that evening we called down to the front desk and asked about breakfast in the morning and were told the club floor doesn’t serve breakfast and we didn’t have a breakfast rate. However, we were told by other hotel staff members that guests of the club floor can have complimentary breakfast downstairs in the restaurant. After this experience, I went back to our room and emailed the General Manager about our first impression of the hotel. Shortly after emailing her, I received a call from the MOD asking about what happened and how he could alleviate the situation. I told him I would get back to him as I needed to talk to my partner and discuss our options-- whether we wanted to continue to stay at the Sheraton. About 20-30 minutes went by and we heard a knock at our door (Do Not Disturb was on our door) and he sent up two fruit and cheese platters as an apology... Fair enough, but in the future, CALL first before going to a guest’s room. Also, a $10USD worth of fruit and cheese isn't a true apology... I'm thinking more a credit stay, refund, or points. Furthermore, we asked to see the concierge (they don’t have one and the front desk WON’T help you) about wine tours and sights and we were directed to a tour agency near the front door of the hotel. Their prices there are OUTRAGEOUSLY EXPENSIVE! Even worse, depending on the time of day or the person you ask, the prices change. You are much better off hiring a remise driver and booking the wine tours and tastings on your own. We ended up using the hotel recommended tour company twice. The first time we paid for three wineries, but the driver took us to one that kept up there too long to make our final appointment, but still were charged to see three wineries. The second time, the driver got lost and we spent an hour trying to help him find the winery. After all of these bad experiences with the Sheraton, we just kept to ourselves and counted down the days until we left Mendoza and headed to Buenos Aires. The icing on the cake was our last night, we went to the 'club lounge' to get some beverages and the rude young lady from our first night was there. We had been told she had been spoken to about her attitude. She again ignored us. We asked for beverages (there weren't any) and she told we couldn't have them because we might take them to our rooms. She was the rudest employee there by far, but that isn't saying much for the rest of the staff. In summary, this is THE WORST hotel I’ve ever stayed in and wouldn’t have my dog stay here. Don’t waste your time or money with the Sheraton Mendoza. I literally travel around the world(6 of 7 continents seriously) all year long and have never stayed at a worst Starwood property or hotel for that matter. The Starwood group needs to come in and save this hotel before it’s too late... And I’m thinking it’s WAY too late! Staying at the Sheraton Mendoza was the WORST part of our annual Christmas holiday trip.
February 18, 2013
Rated 5 out of 5 by dacd This hotel has great features
Please Improve WIFI room service
in suite 1214 service is so bad that it is not posible to use skype, after complaining a router was installed in the room to achieve goog signal, I think that the hotel should check and provide the service without special request
May 14, 2014
Rated 4 out of 5 by jgibson13 Amazing Location and Views
Our stay at Igauzu Fall Sheraton was perfect. First seeing the hotel, driving you, you may think that this hotel is a little hard on the eyes, and it does look a little run down on the outside. Once you walk into the lobby and see the amazing view of devils throat, you forget about the outside appearance. Our room was amazing. The lack of maintenance on the outside of the pool did not show in the room. We had a huge balcony that also overlooked the falls. The room was incredibly clean and updated. The view of the falls makes everything else seem not to matter. The pool is comfortable and great to lay around after walking in the park. The staff is very attentive and friendly. The food was not good, but with limited options you can survive a couple days on it.
January 17, 2014
Rated 4 out of 5 by Wiktoria84 Nice stay in Mendoza
It was a very nice stay. The location is just next to town center. The Consierge offers some interesting tours. The front desk staff tried to be very helpful and was very nice and extremely friendly however some requests were taking way too much time. Nevertheless, we enjoyed our stay a lot mostly due to the friendly and accommodating front desk staff. Rarely the front desk staff is so friendly - we liked them a lot. They made recommendations for restaurants and tours and took a lot of time to satisfy our needs.
Our biggest issue was the afternoon snacks at the club lounge - the quality of the food was far from perfect (especially on Jan 1st, I felt like it was leftovers from the NYE party) and the organization of the lounge was weird - for example there were usually only a couple bottles of soda available so once someone took them you had to wait at least a few minutes for staff to refill. The result was that the staff was constantly busy refilling the drinks and food. Breakfast however was very tasty. Spa and the swimming pool were also a lot of fun!
April 16, 2014