Rated 3 out of 5 by Jimmy The hotel is very tired (June 21st)
I stayed with my family in two rooms this time. The club floor room was MUCH nicer than the regular floor room, as we booked two different rooms with one being on the club floor (for paying for the club floor price) while the othe room on a lower floor.
This was my very first visit after my previous stay at this hotel in 2000. The lower floor does not seem to have gone through any renovation at all! The carpet in the hallway and in our room (the regular floor room) was stained and I am not sure whether it is clean or not.
The club lounge was closed and we were offered to use the "Elite" lounge. While the staff was friendly, the food offering was amongst some of the worst that I have ever experienced. The food is clean but the quality and choice is not the best.
I am using the standard based on my experience from all Sheraton Club Lounge, not even mentioning that this hotel's lounge is far behind any Sheraton club lounge in other asian locations, such as Bangkok, Singapore and Sydney.
I was very disappointed, as this is far below my impression and my expectation since my last visit to this hotel in 2000. I am almost disheartened.
June 27, 2012
Rated 3 out of 5 by wpw54 Great Wall
The hotel was adequate. The carpets both in the rooms and common areas were stained but appeared clean. Check in was rather slow.
December 15, 2011
Rated 3 out of 5 by wetravel Stay if the rates are reasonable
With that I mean I would not stay if the rates are over $100 or CNY 600 per night. I normally do stay when points and cash or points is available. The location is within walking distance to subway station. Hotel is older and looks dated and must struggle to keep good staff. Lounge for SPG platinum members is good! FYI, I have stayed several times in the last 2 years.
January 31, 2014
Rated 3 out of 5 by guppy It's tired and need of a face lift, but a pleasant hotel
Over the past three or so years I have spent 2months+ in this hotel every year during what was my regular 3-4 times a year trip to Beijing.
While the hotel is in desperate need of a face lift; something I hear from the management is being planned (but has been in that state for some time), it's a lovely hotel.
Plenty of suites if you're a platinum member to get upgraded to which are clean and tidy.
I like it over other hotels I could have stayed at owing to it's location. It was easy for me to get to work and I you can walk within 20mins to Bar Street, the Ya Show and many other places. After a long day working, this was a great benefit.
I felt the rates appropriate (well our corporate rates anyway), rack rates over the top.
October 21, 2011
Rated 1 out of 5 by Kevinn2013 They don't care about you
I had just checked out of the hotel to enjoy some site seeing. During the day, my wallet was stolen containing all my credit cards and money. I was able to get back to the hotel so I had a friendly place to sort through what I needed to do to get to my next destination. I was able to get other tourists to give me enough money for a taxi ride to the airport. As I worked through cancelling credit cards etc. I realized I hadn't eaten since the morning. I told the hotel manager my situation and asked if they could spare some toast or a sandwich. I was told no but they would give me a bottle of water. now I understand my stolen items weren't their concern but I had just spent 1000's of dollars are their hotel the previous days. I can't believe they wouldn't offer me any assistance or something to eat until my flight that night.
Will not stay at a Sheraton again.
August 5, 2013
Rated 1 out of 5 by JasonfromCali Hotel in Desperate Need of Renovation
We've stayed in countless SPG hotels before and have just come from Shanghai where the SPG properties were high above expectations, only to be dropped straight back down to earth with this hotel.
Unlike very other SPG property we have stayed at, the pictures on this website do NOT reflect the majority of the rooms, not even the SPG Preferred Guest floor rooms. I would go so far to say that the pictures are misleading unless you are booking a platinum room (which, if you are spending that money/points, you might as well spend less at another SPG property in Beijing and probably end up with a better room). We were told that our room was "upgraded" to the SPG Preferred Floor, yet it would appear that it is still an un-renovated floor. The rooms look like they have not been updated in at least 20 years. The room itself is TINY. We have no wifi access in the rooms, there is a tube TV instead of a flat screen, and the carpet is very worn out looking (who knows how dirty this is). Furthermore, we were told we were on the non-smoking level, and signs on the room doors would seem to indicate we were; however, I still smelled smoke in the air (through the ventilation), and I am afraid everything we have, especially our clothes, will smell like smoke after our stay. I can honestly say without over-exaggerating that I the rooms in this hotel are comparable to a cheap motel in the US (and those are probably cleaner).
Starwood really needs to put some money into renovating this property ASAP. It's ridiculous and erodes the SPG brand in our minds to have stayed at a property that claims SPG affiliation like this.
September 3, 2013
Rated 1 out of 5 by tintin Probably the worst Sheraton in the world
Poor Service and Attitude
As a Platinum member I spoke to the Sales as I wasplan to be a long staying guest for 3 months planning to stay at the hotel for 2-3 months and would like to request for upgrade not to the suite rooms but their renovated cleaner rooms with WIFI. William the Sales Manager rudely refused and said there is no way that Platinum would be upgraded to the Elite floors unless they pay for it.
The non elite floors rooms are old even for the suite rooms with old dirty carpets and old room smell. There is internet but not wifi, unless you pay deposit and get a modem from business center. The front desk does not recognise gold or platinum member and one has to wait on line easily for average of 20 minutes and they will service others and ignore the platinum line and worse still, non members use that line too. Many of the front desk staff tends to be rude and takes a long time to process check in or check out. often having more than one staff to attend one customer. This HOTEL in general is not Starwood member friendly and is only interest regular guest paying full amount. The only good thing is its location. if you are thinking to relax at the pool - think again...the swimming pool is probably the most unhygienic pool I have ever seen. It looks like a sunken TITANIC. it is rusted and no water cleaning system. just a huge rusted pool of potential germs filled water. Its about time the Starwood management look into this hotel. It is a shame to the name of Starwood. Heard it was a first class hotel 30 years ago... guess, they have not done anything to upgrade since then and still hold on to the snobbish attitudes from front desk. If I were to rate this hotel, it would be a minus and not even zero, having visited Starwood hotels all over the world.
May 21, 2013
Rated 5 out of 5 by kli0603 Better than expected
I read the following comments before I booked one night there, so I didn't expect too much.
But after the stay, I think it's either the following comments are too mean or this hotel just finished a renovation, because the room turned out super nice (better than the LAX one I stayed last summer I would say).
The staff were also nice and helpful. But I didn't get the chance to use any other facility though.
June 4, 2012