Rated 3 out of 5 by MartinGao My recommendation is only about food
The hotel is out-dated. It is hard for me to believe this old hotel is Sheraton. The service does definitely not reach the level of SPG. However, there are still some pros. Good location, good breakfast and low rates.
July 9, 2015
Rated 1 out of 5 by Summer9522 One of the worst experience
I didn't enjoy the stay in Great Wall Sheraton hotel Beijing this time. It is so lucky I just make one day reservation. To be honest, it's one of the worst experience in the past two years.
When I arrive in the hotel, no one say hello to me except the receptionist until check-in.
Breakfast is pretty expensive and I would not like to take.
Room is very small and old, poorly equiped and seems dirty. TV is older than most of the guests. Only the bed is in high quality.
When I take shower, I realized that there is neither shampoo or shower gel in the room!
When I check-out and complaint about the bad service, the lady just don't believe me, even without saying sorry or do any investigation.
What a terrible experience! Is it Sheraton's service level? I feel shame.
July 8, 2015
Rated 4 out of 5 by Franky Outdated Hotel but of good value
Sheraton Great Wall is one of the oldest hotel within Starwood portfolio. It does require some renovation urgently. Platinum members receives an upgrade to a Junior Suite which I found to be Ok for a solo traveller.
While the hotel is outdated, but the location is very convenient and the rate is competitive in Beijing.
June 19, 2015
Rated 3 out of 5 by cheese127 Historic hotels with aging facilities
The hotel room felt old. Although I asked for a non-smoking room, it still strong lingered smell. When checking out, there is no SPG gold&platium line.
April 13, 2015
Rated 5 out of 5 by JoeFlyer Exceeded Expectations
As an SPG Platinum of 11 years, I nearly was scarred away by the reviews of this property. My SPG Suite Night request was not honored, but I had the SPG Platinum desk call the hotel directly. They secured the suite upgrade for me. When we arrived, our suite was ready. The wood and marble throughout the property are in good shape. The carpet and TVs look like the original from when the property was opened. That aside, it was a good property with nice bedding and amenities. The staff was very good. The SPG lounge on the 17th floor had an amazing breakfast and appetizers heavy enough to act as dinner for us some nights. They gave us as many free bottled waters as we requested. The pool was not operational, but we did not expect it. So if you're looking for an SPG Category 2 property, this is a good one. If you're looking for a shiny new penny, then spend more points or dollars and select one of the other properties here in Beijing. The Sheraton Great Wall is a great value. I was very pleased with the service.
April 9, 2015
Rated 1 out of 5 by Nelson32 Feels like a State-owned hotel. No Service whatsoever
Stayed for 5 nights. I'm a platinum member.
1) Did not offer Welcome Gift at checkin
2) Shower at first room did not work.
3) Lounge - It was >500 on pollution index, but manager refused to close window, saying the room needed "fresh air" and no other guests complained. We were a party of 2, and there were only 2 others at the lounge, who I'm sure would've agreed.
4)Coffee machine broken for multiple days
5) Yogurt tasted funny. It was not placed on ice or was it even cold. When I asked staff if they can keep it on ice, they chuckled. It was never changed.
6) Pool is extremely rusty and smells funny. Complained and was told it is checked and renovated annually as needed. When in fact, it hasn't received any treatment for over 3 years.
Overall attitude, service, and response rate is not very good. Very local style of management. Significantly different from other Starwood properties I have stayed in both in China and elsewhere.
April 9, 2015
Rated 5 out of 5 by Amol Great Place for Business travelllers
Hotel is a prefect place to stay, relax, hold some business meetings. It is ideal hotel for business travellers
February 17, 2015
Rated 1 out of 5 by Terry4326 Bad Experience
I am a platinum member of SPG. When I checked in, I was told that there was no suite available for upgrade. However, I could find it from spg.com. I pointed out it to the front desk, then the lady told me that the room was not cleaned. That's so interesting. If the room was not cleaned, why was it listed on the website? I can bear no upgrade if it's really no available room, but I cannot bear cheating. When I entered the bathroom, I couldn't find comb! It's very common in other hotels but the duty manager said that it was provided upon request in Great Wall Sheraton.
February 2, 2015