Rated 1 out of 5 by Stud007 Very poor front desk & F&B service
1. Check-in process took a long time, staff was inexperienced with electronic immigration (no stamp on passport).
2. Lobby breakfast restaurant staff didn't greet and guide me to seating (3 staff were chatting by themselves and not paying attention to guests).
3. Club Lounge was not open. Don't know why Club was not opened. Staff didn't inform me upon check-in.
4. Check-out staff was not responsive to Platinum privilege. I waited for 15 minutes while only 1 staff supported SGP line and 4 other staffs supported other hotel guests. I didn't feel hotel staff cares about SGP platinum members.
November 28, 2014
Rated 3 out of 5 by Jimtraveller The hotel is very tired (June 21st)
I stayed with my family in two rooms this time. The club floor room was MUCH nicer than the regular floor room, as we booked two different rooms with one being on the club floor (for paying for the club floor price) while the othe room on a lower floor.
This was my very first visit after my previous stay at this hotel in 2000. The lower floor does not seem to have gone through any renovation at all! The carpet in the hallway and in our room (the regular floor room) was stained and I am not sure whether it is clean or not.
The club lounge was closed and we were offered to use the "Elite" lounge. While the staff was friendly, the food offering was amongst some of the worst that I have ever experienced. The food is clean but the quality and choice is not the best.
I am using the standard based on my experience from all Sheraton Club Lounge, not even mentioning that this hotel's lounge is far behind any Sheraton club lounge in other asian locations, such as Bangkok, Singapore and Sydney.
I was very disappointed, as this is far below my impression and my expectation since my last visit to this hotel in 2000. I am almost disheartened.
June 27, 2012
Rated 2 out of 5 by Peebs A Tired Hotel
this is a tired hotel.
reception/lobby area very poor.
17th floor staff helpful but again tired facilities.
December 6, 2014
Rated 1 out of 5 by Kris0725 The world worst customer reception staff in frontdesk
i and my 3 colleagues were stayed this hotel recently.
When our colleagues check out this hotel. We met very ridiculous and rudeness staff at front desk.
She don't know how to treat customer and didn't listen what customer saying. Even, She shout to customer with angry face. I've been stayed all of SPG brand hotel in Beijing. I met fist time this kind of stupid staff. She never say "Sorry" to customer and back to staff room when we are complaining. If you must stay this hotel, Do not bring your company corporate credit card. She didn't allowed use your company credit card. Because, There is no your printed name on the corporate card. Among 3 our colleagues, one can check out without any problem(Done by other staff), the other 2 colleagues had a problem because of her. Even we were used same card. Very funny. I strongly not recommend this hotel.
December 2, 2014
Rated 1 out of 5 by Kevinn2013 They don't care about you
I had just checked out of the hotel to enjoy some site seeing. During the day, my wallet was stolen containing all my credit cards and money. I was able to get back to the hotel so I had a friendly place to sort through what I needed to do to get to my next destination. I was able to get other tourists to give me enough money for a taxi ride to the airport. As I worked through cancelling credit cards etc. I realized I hadn't eaten since the morning. I told the hotel manager my situation and asked if they could spare some toast or a sandwich. I was told no but they would give me a bottle of water. now I understand my stolen items weren't their concern but I had just spent 1000's of dollars are their hotel the previous days. I can't believe they wouldn't offer me any assistance or something to eat until my flight that night.
Will not stay at a Sheraton again.
August 5, 2013
Rated 1 out of 5 by CKC1 Worst Service from Staff & General Manager
My friend stayed at this hotel with me and was called a liar by the General Manager when he tried to compliant about his staff not doing their job. I have escalated this to SPG - hopefully they can deal with the hotel staff & General Manager !
November 28, 2014
Rated 2 out of 5 by Dilbert336 Aged Facilities
I had the unfortunate experience to lunch at the restaurant on the 21st floor where, in the heat of the Beijing summer, it has practically no air conditioning. I had to arrange for a fan to be sited next to me,
Even some parts of the Executive Floor, the air conditioning is very weak, and in the hot summer, the atmosphere is rather oppressive.
Some aged facilities could be tolerated but to expect your guest to accept poor air conditioning in summer is not acceptable.
July 31, 2014
Rated 3 out of 5 by wpw54 Great Wall
The hotel was adequate. The carpets both in the rooms and common areas were stained but appeared clean. Check in was rather slow.
December 15, 2011