北京喜来登长城饭店

  • 中国
  • 北京,
  • 北京
  • 东三环北路 10 号,朝阳区
  • 邮政编码 100125
  • 地图

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Rated 2.7 out of 5 by 88 reviewers.
Rated 2 out of 5 by not up to par service and facility is not up to par dated furniture dated bathroom ceilings and wall problmes September 16, 2014
Rated 1 out of 5 by Disappointed I reserved this property since I had a good experience there in 2006 and it still advertises the award of "Best Business Hotel In Beijing 2005". Unfortunately, I believe their interest in improvements and quality guest services stopped with that award back in 2005. I apologize for appearing so negative but must be realistic for other potential guests. There are too many things that disturbed me to list here so I will hit the high points. The bellman/concierge that greeted me and helped with the bags was great. Things went downhill from that high point. Check in at the Executive Lounge was less than personable with little standard recognition. The property was reportedly completely full but the lounge was completely empty, absolutely quiet and dead. It didn't present a welcoming appearance. I was provided a Jr. Suite which was sized nicely but had no technology and gave the first impression of being old, very old. The bellman escorted me to the restaurant which was absolutely dead. I don't just mean no clients - I mean no guests, no staff, not one soul? The bellman went through the back areas and the kitchen yelling loudly for some attention and, after three minutes, we left for the bar where we heard activity. To be brief and polite, the six team members who were grouped together at the bar 'MISLED' the bellman about the operating hours of the restaurant and he led me away visibly disturbed at the way we were treated. I surrendered to travel stress and had a good nights sleep. The Breakfast Buffet was not clean, the utensils were not clean, the juice glasses were dirty, the plates were dirty, the staff were not hygienic nor did they follow the most basic food handling or cleanliness steps. I left concerned with what I had seen and found refuge at work instead of the hotel. That evening, I went to the unmanned Duty Managers desk in the lobby to seek support and waited for approximately 5 minutes. There was a gentleman in a suit behind the adjacent Concierge Desk who paid zero attention to me standing at the desk less than 2 meters away. Multiple uniformed staff members walked by staring (gawking) at me standing by the desk and not one asked if I needed something including the Front Desk staff who were also staring at me but never offered assistance? After 5 minutes, I approached the Front Desk and was warmly greeted. The did not understand my request for the hours of operation of the restaurant so I requested a copy of the Guest Services Directory which was 'unavailable'. It gets better. So, I asked to speak to the Duty Manager and was told 'he is there' and they pointed to the desk. I replied that the desk was empty and, it gets better, they told me 'no, he is at the Concierge Desk'!!!! Incredible? Not yet, it gets better. I approached the Concierge Desk, with the same gentleman still there and stood in front of him for about a minute as he constantly redialed numbers on the phone although not talking with anyone? Disturbed, I impolitely leaned on the desk and bent forward very close to the gentleman's face. Did he offer to assist me? Did he acknowledge my presence,.............NOOOOOOO,... he actually turned away from me and continued to dial the phone! I went directly to the Front Desk and cancelled my two week reservation scheduling the check out the next morning which actually confused the staff who could not understand why I would leave so abruptly. The next morning when checking out at the Executive Lounge I was treated very professionally by a different team. And, when departing the premises, some Management Team member tried to intercept me and provide me with a large gift box reportedly due to my 'unhappiness'. I refused and explained that I didn't provide the comments to get a gift. I don't want any discounts, gifts, freebies or inducements. I just want to be treated as a loyal client and respected as a guest that is asking for nothing more than a quality, clean, healthy service that is value for money. I had tried to speak to the Management Team previously and was shunned. Don't insult me with a gift on the way out the door? Give the gift to the duty manager - he earned it! I vote with my wallet and actually stayed longer than the planned two weeks but, unfortunately, not at a Starwood property. September 10, 2014
Rated 3 out of 5 by Bad experience in room 1547 Bad experience in room 1547 if I remember correctly. The main issue is the ai conditioner, keep making noise like the sound of drop water time by time, makes you unable to fall asleep. Breakfast is fine for me. August 20, 2014
Rated 2 out of 5 by Aged Facilities I had the unfortunate experience to lunch at the restaurant on the 21st floor where, in the heat of the Beijing summer, it has practically no air conditioning. I had to arrange for a fan to be sited next to me, Even some parts of the Executive Floor, the air conditioning is very weak, and in the hot summer, the atmosphere is rather oppressive. Some aged facilities could be tolerated but to expect your guest to accept poor air conditioning in summer is not acceptable. July 31, 2014
Rated 3 out of 5 by The hotel is very tired (June 21st) I stayed with my family in two rooms this time. The club floor room was MUCH nicer than the regular floor room, as we booked two different rooms with one being on the club floor (for paying for the club floor price) while the othe room on a lower floor. This was my very first visit after my previous stay at this hotel in 2000. The lower floor does not seem to have gone through any renovation at all! The carpet in the hallway and in our room (the regular floor room) was stained and I am not sure whether it is clean or not. The club lounge was closed and we were offered to use the "Elite" lounge. While the staff was friendly, the food offering was amongst some of the worst that I have ever experienced. The food is clean but the quality and choice is not the best. I am using the standard based on my experience from all Sheraton Club Lounge, not even mentioning that this hotel's lounge is far behind any Sheraton club lounge in other asian locations, such as Bangkok, Singapore and Sydney. I was very disappointed, as this is far below my impression and my expectation since my last visit to this hotel in 2000. I am almost disheartened. June 27, 2012
Rated 1 out of 5 by Terrible Experience Out of all SPG Hotels I have stayed at this is by far the lousiest one ever. The staff is just so unprofessional specially the check in and check out is really painful. Even on the SPG Gold queue they had a trainee there and for the check out I almost missed my flight yesterday night. The first thing I did coming back is tell my assistant never to book this hotel again for me August 28, 2014
Rated 4 out of 5 by Good stay at the Great Wall Sheraton Beijing. Yes, the facility is old. Yes, the TVs are the old CRT type, not flat panels. The rooms are comfortable and clean. Food is good. Staff are friendly. Rates are good value. I have no problem recommending this SPG facility. I will definitely stay there again. August 25, 2014
Rated 2 out of 5 by Unsatisfactory For a 75 nights P member, in my recent two stays in this hotel, they haven't given me to upgrade to standard suite. One time they even gave me a two beds room. Unhappy, unsatisfactory! July 30, 2014
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