Rated 2 out of 5 by MAC16 Poor example of Sheraton Brand.
Much is advertised of this "Refurbished" hotel however, this refurbishment must have been in areas I did not venture! As a Platinum member I got upgraded to a club room which to be honest was poorer than a standard room at comparable chains. Hot water took almost 5 minutes to appear in bathroom. Room service at 5pm (Come on get a grip!) There was a fridge in the room but with rusty shelves and shouldn't really be in use at all.
For a free upgrade this is just about acceptable but to pay for a club floor room is a waste. Room is nice but service is atrocious. Coffee machine and toaster always breaking. Staff pretty useless with the exception of one girl.
April 29, 2016
Rated 5 out of 5 by AMBE Outstanding
Called when Mobile App said sold out and was providd a room with immediate check-in.
Staff always gracious, welcoming, and extremely helpful. Especially Mario, Rheina, Ravi, Mary & Princess.
No other option for me in the area - must stay!
April 3, 2016
Rated 5 out of 5 by JTM2255 SF
Everyone was nice. The room service was very quick
February 13, 2016
Rated 2 out of 5 by Ian1978 Hotel Improvements
I enjoyed my overall stay at the Sheraton Pleasanton, but there were a few things that need to be improved going forward for future guest. I was in room 425 and their seemed to be stains on the sliding bathroom door. The headboard on the bed needs to be replaced as it is ripped and has holes in the upholstery. There are 2 spots on the ceiling that seem to be patches painted over and it is quite obvious. The remote control on the TV is old and outdated and the furniture is chipped and the elevators are old and the interior is old as well.
January 3, 2016
Rated 4 out of 5 by longduoduo Old but good hotel
Club loudge is good, food and drinks served can meet my requirement.
Hotel facility is quite old, to me, I hope the TV can be upgraded, at least 42" HD, please?
Network is fast.
Staff is very good, help me a lot.
Gym is OK, two running machines.
Parking area is OK.
Air condition is quite old, big noise, so I just close when I'm in.
Most of all, hotel almost participent every promotion, and green choice is also very attractive.
October 20, 2015
Rated 1 out of 5 by Sept2015 Would not reccommend Sheraton Pleasanton
No help offered with bags or locating bag cart. Took 45 minutes and we had to look for cart ourselves upon check-in.
Keys would not work to room. Took 3 attempts by front desk and maintenance.
No room amenities - shampoo, lotion, conditioner - had to ask from front desk
AC wall unit did not work - could not control - room became either too hot or too cold. Was told by maintenance the flashing wrench meant the unit was on.
September 29, 2015
Rated 4 out of 5 by Jens71 central location and good service response
front desk receptionist was really helpful and responding on my request, give me a warm welcome and also feeling of interest to be a value customer, room are very clean and unexpected big, location is good to reach out to all direction outside of SF,
September 21, 2015
Rated 3 out of 5 by maree48 We slept well and the staff was most welcoming.
HOWEVER, the carpet was sooo dirty that one hour after walking around the room barefoot left my feet filthy black!! Clean/replace that carpet!!!!
September 4, 2015