Rated 2 out of 5 by VictorMurphy Hotel needs updates
Club Lounge is disappointing. Food in the evening is sub-standard. There was a dish with beans and cheese - but no tortilla chips to go with it.
Morning breakfast I came in at 8am. All the tables had used plates, there was no one to clear up, no orange juice, no water - perhaps they are short staffed.
Took forever to get up to the 6th floor - only one elevator is working. I called guest services and they don't expect this to be fixed till end of the month.
And they are now charging me $220/night at my company rate. I stayed here just 3 years back at half this rate. Prices have double and the facility is shoddy.
Hotel really needs an update - better carpets and decor.
Overall very disappointed.
April 21, 2015
Rated 4 out of 5 by tennensozai Fine Stay
Arrived before standard check-in time, so we were prepared to have to wait. I don’t have SPG elite status, so I booked a Club level Corner Room. As expected, our room wasn't ready, but the agent & supervisor kindly let us use the Club Lounge to wait. We went down to the lobby later to see if we could check-in, but with just two of these rooms, that was not to be. We ended up waiting until almost 16:30, and the front desk agent, Mary, was extremely apologetic. She offered to get water/drinks during the wait, which was a nice touch. In hindsight, we should have just stayed in the lounge and had them call.
The Corner King room was spacious and definitely larger than standard rooms. There was a sofa/chaise that could convert into a double bed, along with a large leather ottoman, work desk, TV desk, wet bar sink, and mini refrigerator. The foyer’s closet with 3 sliding doors contained iron & ironing board, luggage stand, and one bathrobe. The bathroom seemed to be slightly larger than normal, maybe because the vanity was so long.
Furnishings were as expected for an out-of-the-way Sheraton (or equivalent) property, but there was clearly wear and tear - scratches on the desk, scuffs on the nightstands, etc. The fridge functioned fine but was decrepit and looked very out of place.
There were a few oddities about the room. First, there was nowhere to place towels in the bathroom. We ended up using hangers on the shower curtain rod. Second, there was just 1 bathrobe. Third, the lighting was very awkward, with the closet being the only source of light in the entryway and a light switch next to the wet bar that did nothing. Fourth, the bathroom door was a pocket door that didn't actually close or lock. Fortunately, the large, empty nook gave the bathroom separation from the rest of the room.
With a bit of work, they could turn this into a nice mini suite with a dining area and expanded bathroom, but it's wasting a lot of space in its current state.
I am a somewhat light sleeper, but I didn't find the highway to be *that* bad. Yes, we did hear cars even when the air conditioning was running, but the A/C white noise was perfectly fine in blocking most of it out. Personally, the corridor noises bothered me more, due to the traffic to the Club Lounge.
The lounge is exactly as pictured on the website, but it is *very* small, with a capacity of under 20. Two 4-tops, one computer workstation, one large desk/table for 2, banquette seating for 6, 2 single sofas, and 1 2-person sofa. The entryway features the drink station, and there is also a tiny prep room next to the equally small buffet area.
Apples, oranges, bananas, soft drinks (coke/sprite), and water were available 24/7, along with chocolate and oatmeal raisin granola bars, and some horrid looking cheese flavored crisps.
Club Hors d'oeuvres
Evening reception runs from 17:30 to 19:30 daily, during which wine & beer was available for purchase. Merlot, Cabernet Sauvignon, and a variety of bottled beers and whites were available. A basic mixed green salad seems to be a staple offering, as it was present both evenings. One day featured hot potstickers while the other featured cheese and crackers and a small bowl of strawberries and blackberries. Compared to other lounges at US hotels, I found the alcohol selection decently priced at just $3.
Hours are very limited, from 6:00 to 9:00 daily. Breakfast was pathetic, even for a lounge. 2 types of melons, pineapple or watermelon, hard boiled eggs, oatmeal, toppings, cereal, yogurt, milk, juice, and breakfast breads.
If you’re here M-F, you don’t want to miss the happy hour with $5 sliders and drinks. The sliders were really, really good (except for the regular buns). Apparently, their regular burgers are prepared the same and with quality meat, so you can have them any time. :-)
It’s a suburban location, so staff are a bit more laid back and relaxed than urban city counterparts, which may be a good thing or bad thing depending on your preferences. I found everyone friendly and engaging, and they genuinely seemed happy to be there.
April 3, 2015
Rated 1 out of 5 by RachelB Tourist group destination- no sleeping in.
From about 4am to 5am doors on our floor of the hotel were opening and slamming with lots of loud voices. There was no going back to sleep. The whole reason we stayed at the hotel was to not have to wake up so early because we had a class to attend nearby and we wanted to avoid morning traffic. It was a big waste of money. And when we asked the front desk about all the noise they simply said that we must have been on the same floor as the large group of tourists they had staying with them who had to get up early to eat breakfast and get on their bus. Thanks a lot!
March 20, 2015
Rated 5 out of 5 by Jhsu112 Great Quick Stay
I stayed at the Sheraton Pleasanton for a recent wedding. I travel frequently with SPG for business and have stayed at a variety of Sheratons. This Sheraton met all of my expectations: the room was clean and comfortable for a quick stay, the club lounge was adequate and well stocked with water and soda, and the hotel staff were friendly. There was SPG recognition upon check-in and while I was not automatically given a room on the club floor, they were able to make the change.
The only issue I ran into was that the front desk ladies told us and even confirmed a few times later that the club lounge breakfast lasted until 10 am. This caused me to miss the breakfast, as all of the breakfast items were removed at 9. I think there was a disconnect between the front desk information on the breakfast times and the staff that operates the club lounge. So make sure if you are looking forward to the free club lounge breakfast that you get there before 9.
After providing the feedback, the management team quickly did everything they could to make the situation right and were serious and appreciative about the feedback I provided. Overall, I was satisfied with the stay and would probably stay here again if I need to be in the area.
March 3, 2015
Rated 4 out of 5 by Bbailey84 Great stay....very clean
I found the hotel to be clean, up to date in terms of amenities, and the staff was very friendly.
February 12, 2015
Rated 4 out of 5 by ConditionOne Decent Sheraton
This is a slightly above average refurbished Sheraton. It’s nothing special, but it gets the job done. I was upgraded to an average sized room on their Club Floor. I didn’t have a chance to swing by Lounge in the evenings, but breakfast is served until 9am. It closes way too early! I walked in one weekend morning 10 minutes before closing, and the lounge was empty, and all the food cleared away. The front desk staff was kind enough to give me a buffet breakfast voucher in the restaurant though. For breakfast, the Lounge has really fresh fruit, outmeal, pastries, and hot food like scrambled eggs and bacon.
The Lounge also has soft drinks and chips available throughout the day. The gym is open 24/7, and is well equipped. The staff at this hotel are above average, and always greeted me while I was walking in and out of the hotel. My biggest complaint about this property was the paper thin walls. On my last night, I could clearly hear my neighbor’s phone conversation about his house remodeling project, and his TV. He wasn’t overly loud either.
The Stoneridge Mall is right across the street from the hotel with easy access to restaurants and shopping. The parking lot is spacious, with no parking fees. All in all, not a bad place to stay.
February 9, 2015
Rated 5 out of 5 by snyderman Friendly and inviting
This was my first stay at a Starwood property since getting the credit card. I was greeted more promptly and warmly than I ever had been at any hotel, and the check-in experience was easy and pleasant. I was recognized immediately as an SPG cardholder with an almost amusing amount of pomp. This was just a business trip, and the hotel looked nice, and was close to a BART station (and work was footing the bill), so it really was just the perfect choice. Hotel was quite nice, cleaning did an excellent job, and everything was above average. My only negative thoughts were that the bed didn't have quite the quality I expected, and there was some smoking going on a bit too close to the main entrance. Other than those two items, it was fantastic. It was easy to do some Christmas shopping with the giant Stoneridge Mall just across the street.
January 25, 2015
Rated 1 out of 5 by TheTraveler1234 Very old, poor quality
First of all, the staff was great! Everyone of them.
Aside from that, there are really no positives. Next time, I would rather drive further than to stay here. Just to name a few:
1. very very old facility, carpet looks like it's taken from another 20 year old motel
2. AC is extremely loud, probably because it's old. I couldn't sleep so i turned it off, then i was hot, and i still couldn't sleep
3. Internet barely works. In a tech city I would really at least expected the internet to work
Nice view from the club lounge!
December 10, 2014