Rated 2 out of 5 by AwesomeEK Not the best Sheraton
Upon arrival I knew that the hotel wasn't quite up to snuff. Fluorescent lighting in the lobby, minimalist bar and Link area, very old feel in the ground floor area. Gym is practically non-existent. Some aerobic equipment and NO machines, just some dumbells. The elevators are VERY old and poorly maintained. The room floors are in better shape but carpets in the hallway are dirty. Club lounge breakfast food is weak in the lounge and a half hour before closing time there is no food so get there early. for 3 days my TV couldn't pick up many channels and they sent a tech to the room who said he would look at it but nothing happened. I also couldn't get a manager to return a call. Choose some other place first if you are elite and money isn't an issue.
October 17, 2014
Rated 5 out of 5 by Katie59 Girls Get Away
This was the best stay over, everything was excellent, especially the service. The staff was great and Carrie Christian was exceptional. Thanks again and we will be back soon.
October 16, 2014
Rated 1 out of 5 by TerribleStay The worse stay in 25 years
I have waited 2 months for a reply back from management regarding my stay. As predicted, no response back after writing a personal email to the hotel management,
The first issue is in regards to my reservation. Being here for a wedding and knowing that it was during the holiday season, we made our reservations back in August. My requests were very specific and acknowledged during the time of the reservation. In November, we decided to call and reconfirm our reservations. To our surprise our reservations were cancelled. There were no emails, no calls, and no reasons given as to why my reservations were cancelled. Please also note that other wedding guests experienced the same unwanted cancellations. I was appalled as to why a number of guest reservations were cancelled without any reasons, especially when this was for a wedding event. We again called to redo the reservations, wasting another hour of our time. Again, the operator assured us with our needs and accommodations.
At our arrival, at 1:00 am (4:00 am in NY) we were greeted by a dumbfounded gentleman at the front desk. Neither greetings nor “do you need help with your luggage”. When discussing our reservations, to our dismay, he could not find any notes of adjoining rooms. Even more pathetic, there were no sympathetic apologies nor a call to central reservations to untangle what occurred. My first vacation night with my family was 2 separate rooms across the entire length of the floor. I am not sure whether you have ever tried gathering your clothes and essentials across multiple rooms at 2:00 am, but it’s a significant inconvenience. Going into my first room with 9 pieces of luggage (no help of course) and with 2 kids , we reach the first room. Half the lights in the first room didn’t work. The front door to the second room, was wide open, with a broom in the middle of the floor. I had to call to reconfirm that these rooms were ready to be inhabitable. After we got the OK, we unpacked. As I walked across the room, we noted that the rug by the AC unit in the second room was wet, soaking both my socks.
The following morning, I decided to get some breakfast. As club members, I have access to the club quarters. To my dismay, all the food was gone. The basic necessity of eggs, milk, utensils were all used. Granted, it was busy with many guests, but this should be well anticipated based on how many people have access to the club quarters. This happened throughout our entire stay.
After breakfast, the day manager of the hotel help rectified our room situation. The curious part was that we had to wait 5 hours (3 pm) to have the room available. The hotel manager “attempted” to make things right. Since we paid for the first night using our SPG points, he mentioned to us that he called Starwood to reverse the points and make our first night a free stay. Of course, to my dismay when I called Starwood 2 months later, they have no record of such a conversation and there were no credit of my points.
To continue with my stay at your hotel, on the third day of our stay, hoping to come back to a clean room, we noted that besides only having new towels and changing the garbage, nothing else was cleaned. We still had disgusting food/coffee stains on the table.
On our fourth day, coming back to the hotel room, we were appalled that our hotel room door was left ajar. This was icing on the entire stay and my family I decided to leave this hotel. There is absolutely no excuse as to why a guest’s hotel room is left open. During this evening, as this was New Year’s Eve, my family along with the wedding party went to the hotel bar hoping to celebrate the New Year. To our astonishment, we were told that the 3 TV by the bar was broken and can only show ESPN! I do not understand if the TV was broken for days/weeks, why this was not fixed. This is New Year’s Eve and we cannot get a station to show the celebration. Are you guys kidding me!!!.
Don't risk your health or state of mind by even staying at this hotel. As I mentioned, I gave management 2 months to respond back, but at no avail,
February 13, 2013
Rated 5 out of 5 by DeWils4 Always a pleasant stay
This hotel always goes above and beyond to meet my needs and has provided another wonderful stay. Thanks Sheraton Pleasanton!
October 2, 2014
Rated 5 out of 5 by Jerry1977 Simple, Easy Hotel
The Sheraton Pleasanton is a great quick getaway for travelers, whether business, leisure, The hotel has comfortable rooms, a nice pool, gym and a descent quick breakfast buffet for travelers on the run.
September 20, 2014
Rated 5 out of 5 by sleepwc Class A Service
I called on Sunday night (night before my reservation) to request that a room be held for me when I checked in early in the morning. As soon as I arrived, I was immediately recognized, and the staff member attempted to check me in. She realized that I had made multiple reservations because I couldn't get consecutive nights (I'm staying in Pleasanton for 2 whole weeks). So she asked her manager. The manager did some magic trick in the system and booked me 2 full weeks. It was amazing to say the least, and I can avoid transferring hotels like a crazy person.
September 8, 2014
Rated 5 out of 5 by funjameslee Excellent Buffet Breakfast
The quality and service at the restaurant for breakfast is always attached me returning back to this property many times. I enjoyed the ordered omelette in different cook way, hot waffles and pancake, and buffet style other items, such fresh fruits, country style potatos, beacons and sausages, scramble egg, and etc. There are many items I can pick and choice from. Plus the servers are always provide any needs and wants I want to meet my expectation to really enjoy my breakfast at this hotel.
January 18, 2012
Rated 3 out of 5 by peej01 Service and amenities need attention.
Stayed here during a business event. Check-in was efficient, with a friendly helpful staff...a request for a fridge was quickly addressed, which was lovely ..however, the room I stayed in had a HUGE stain in the carpet. Also, I can't believe that a chain of this size cannot or will not have FREE coffee available in the morning...and to charge $3.35 for a CUP of coffee??? The 'lower' chains almost always have coffee available. in the lobby.
August 7, 2012