Rated 3.7 out of 5 by 313
Rated 3 out of 5 by woodstockdad In serious need of a facelift
The staff at this hotel are all very courteous and responsive. But the hotel itself is in dire need of renovation. The carpets in the rooms are stained, the headboard on my bed was torn through, and the whole place feels dingy and old. Be sure to ask to stay on the "quiet" side. Otherwise you contend with freeway noises all night.
October 12, 2016
Rated 1 out of 5 by BVH2016 Gross
Stay here only as a last resort. We are now in our second room because the first room we were placed in had sticky disgusting stuff on the desktops. In our second room the bathtub had hair in the bathtub drain which I had to clean out so the tub would empty. I made the mistake of walking on the carpet without slippers to discover the floors have a thick layer of goo on them - which gives a nice suction when you walk bare foot.
To top off the poor standard of cleanliness- when we called to report the issues with the second room - the front desk offered nor gave any accommodations. Bad housekeeping is one thing - but a front desk staff that doesn't attempt to make it right is worse.
This location does not meet the expectations that we are accustomed to when we stay at Sheraton.
October 4, 2016
Rated 3 out of 5 by Jaz25 Quick Stay
This hotel is okay for a quick stay but could improve on room updates for the future.
September 27, 2016
Rated 5 out of 5 by Belman Excellent staff!
The staff was exceptional! One of the best SPG properties due to staff!
September 20, 2016
Rated 4 out of 5 by tglove129 Great Hotel for an Raiders Trip
Enjoyed my stay at this hotel during a Raiders weekend trip from Atlanta
August 3, 2016
Rated 2 out of 5 by asham10 Needs a facelift
Rooms were poorly maintained; everyone in my group had issues with their room.
July 20, 2016
Rated 2 out of 5 by Reviewerx Needs to be renovated
Just an old hotel, classic Sheraton but nothing to brag about it. Most outdated hotels are usually still great because of location, this one doesn't even get that.
July 6, 2016
Rated 3 out of 5 by OGBear714 SPG Gold didn't mean much
The hotel public areas appear modern and is very comfortable; however, the elevators are in need of major renovations. The single Corner King rooms are very spacious, comfortable and clean. They include a refrigerator, but need a microwave. Main hotel guest entrance is not really close to parking area and there is no valet, so take your luggage to room before you park. Only complaint was at check-in I requested a 4pm checkout (which SPG Gold members are entitled to) staff told me that I could not be accommodated, but as a courtesy I could get 2pm. Later, seeing a different staff at the desk I requested the 4pm, was told that was only available for SPG Platinum. I asked her to check the Gold benefits - without checking she accommodated. Staff should know the benefits rules and not lie to guest. Hotel is next to mall and Bart station great for local travel and shopping. Freeway close for long distance travelers.
June 12, 2016