Rated 4 out of 5 by ParentsOf3Princesses Great service, feel welcomed and appreciated
really have to tip the hat to the staff for being extremely friendly and welcoming. Larhonda Wilson who managed the Club Lounge was really nice and accomodating and made me feel at home after a long day of travel. The front desk staff was also super nice. It really makes a difference when you're on the road so much to feel appreciated. A nice hand written note from the manager with a card for a free drink slipped under my door and a message from the manager on my phone was the cherry on top. well done!
January 27, 2014
Rated 5 out of 5 by HawaiiSamurai Reminds You Why to Choose Starwood
Hands down the best guest experience for the money in any Starwood property that I have stayed in the continental United States. The guest relations manager was standing in-line with guest at check-in and made everyone feel welcome. Drinks and cookies were provided. Room upgrade then given. Butler delivered bags without issue. Pool was large and clean. Workout room was modern and the size of my neighborhood gym. Staff consistently exceeded expectations. As a SPG member, provided free drink and internet without having to explain my benefits (as I have had to remind staff before). All of this for $99 a night! Plus, the neighborhood restaurants (Tio Pepe and Helmand) were amazing.
July 18, 2012
Rated 1 out of 5 by ga54 Highly Disappointed in this 3 star hotel
My husband and I pre-paid for a stay of 5 days to the tune of more than $600.00. Three of those 5 days we dealt w/ a stopped up toilet. There was a different person from maintenance that came and unstopped the toilet assuring us that it was fixed but never was. The front desk offered to move us but after traveling back and forth from D.C. and arriving back at the hotel very late, we were not in the mood. On the morning of checkout, I went down before 9:00 to print my boarding pass. Before leaving the hotel lobby, I decided to use the restroom. There was only 1 stall that had toilet paper, and one of the stalls was so nasty with $%&*on the toilet seat that I just left. Just Filthy !
January 23, 2013
Rated 1 out of 5 by YvesMM Not for business
I stated one night at this hotel and it was one night too long. The check in staff was very good. Upgraded to a corner king room on club floor. This room was tiny by all standards and something I would expect in NY but not in Baltimore. Housekeeping should be reprimanded for overall cleanliness. Club floor in desperate need of painting. Food on the club lounge consisted of chips and soda that was not replenished. A group held a party in the lounge, smoking pot, and overall very disruptive. A young gentlemen used the sofa for a bed. This activity continued all night. Around 3 a.m., left to alert concierge downstairs. Nothing happened to minimize the noise. In the morning, saw same young man still asleep on the couch.
February 3, 2014
Rated 5 out of 5 by VAtravler Four weeks in Baltimore
I had a wonderful stay in this hotel. I stayed here for four weeks and the staff and personnel of the hotel made me feel at home. Every one of them went out of their way to make sure that I was comfortable and happy during my stay.
First of all the restaurant staff particularly Tynisha, Steve, Mike and Derrick as well as the morning staff were awesome. When I needed quarters for the laundry they all pooled together to get me the change I needed. Once I left my sun glasses in the restaurant and thought I had lost them; Tynisha made sure to set them aside and presented them to me the next time I came in for dinner. The ever patient Derrick stood patiently by as it took me 30 minutes to decide what too eat! (I highly recommend the wings by the way).
The front desk staff were very accommodating and offered me an excellent rate when my family came up to join me one weekend. I wish could remember all of their names but they were excellent. They provided my kids with a roll away and additional bedding at no extra charge! My family drove up from NC to see me; the bellman out front was very reassuring when I was worried that they were late. He stayed by my side until they arrived (above and beyond my expectations!)
While walking around Baltimore I found someone’s wallet that had obviously been lost. I brought the wallet back to the hotel night manager and security officer and they (at my request) made every effort to track down this individual to insure that his wallet was returned. This was above and beyond the call of duty and shows a lot of dedication and personal integrity which made me very happy!
I was trying to connect my laptop to the hotel network and did not have the proper Ethernet cable. I called down to the front desk and in a matter of 10 minutes the hotel engineer was at my door with five different cables and extenders to make sure that I was accommodated! I appreciated this very much.
The housekeeping staff did an excellent job working around my schedule when I was in and out on weekends and always made sure I had plenty of towels, shampoo, and bottled water. I forgot my tooth paste when I first arrived and they quickly sent someone up with a complementary replacement.
This hotel is a “3-star” facility with a “5-star attitude” toward its guests! I highly recommend this hotel to anyone staying in downtown Baltimore. Thanks Sheraton!
June 24, 2013
Rated 4 out of 5 by Tawanna74 Club Lounge + Larhonda = Excellent experience
My husband and I stay at the Sheraton Baltimore City Center whenever we travel to the Inner Harbor. We always love the service, however, this stay was exceptional. For the first time we opted to have the Club Room with Club lounge. Larhonda in the Club Lounge provided us with exceptional customer service, very warm and friendly. She went above and beyond her duties to make our experience wonderful. Larhonda is the reason that we will always stay in the club room with lounge. Kudos to Sheraton for hiring such a great employee.
September 4, 2012
Rated 1 out of 5 by Embarrassed Highly Disappointed!!!
I booked my reservation on the spg website. When I got to the hotel, they couldn't find my reservation at all. They only gave me a room because I had a printed out copy of my confirmation. Then they didn't acknowledge me as a preferred guest. They didn't even want to honor the room rate that I received. Thank GOD I had a printed out slip. They then put me in a tiny room, with Shower only (which I did not book) and the comforter had a black stain. I was totally embarrassed!! I will never go back there again!!
January 31, 2012
Rated 4 out of 5 by PJackson Solid hotel all around, best SPG option in Baltimore
Best SPG option in Baltimore, in my opinion. Status is always recognized and usually rewarded. Location is good but not great (not right in the Inner Harbor, but only a 5 minute walk or so). Dining facilities are a bit lacking but I don't usually expect a lot from hotel restaurants and don't typically eat there. Rooms are clean and fairly updated.
May 20, 2013