Rated 5 out of 5 by Skye Great food & beverage staff
Had a wonderful time here. The food and beverage staff were beyond excellent. Melissa in the bar and restaurant, and Nic in the restaurant were both wonderful, and did a fantastic job, as well as some of the housekeeping girls (though I didn't catch their names.)
February 18, 2012
Rated 5 out of 5 by Laurie8 exceeded expectations
I have travelled to dozens of cities across Canada and the U.S. and my stay at the Sheraton Duluth is right up there as one of the best experiences I have ever had at a hotel. Fabulous sums it up.
July 4, 2012
Rated 5 out of 5 by natchez1964 Real Gold treatment
For a hotel in a smaller city, the treatment we received as SPG gold members was exceptional: access to the Sheraton Club, lake view rooms, free bottled water, etc.
August 28, 2012
Rated 4 out of 5 by Juhlsgrandma Stress Reducer
We stayed at the Sheraton as my husband was having tests at St. Mary's hospital. Convenient location. Shuttle service to the hospital available. Late checkout possible. The staff succeeded in reducing some of the stress in a very stressful situation. Thank you.
November 7, 2014
Rated 5 out of 5 by Molly45 Very nice hotel with excellent service
We were visiting family over the holidays in Duluth and staying at the Sheraton was an excellent surprise. Very nice facitlities. The staff was very accommodating and friendly. We didn't have a chance to sample the food/beverages since we were there Christmas day but we will be back and will try the restaurant. Highly recommend this facility for your next trip to Duluth.
December 29, 2011
Rated 5 out of 5 by Mike7 Nice hotel with a great view
Rooms are great, everything you would expect from a Sheraton.
November 16, 2011
Rated 2 out of 5 by Steve Way Overpaid
For $185.00 per night during the winter off season, I expected a lot more amenities and common sense. No fridge, no microwave, odd lighting configuration (had to turn on the bathroom light from the outside before you could shut the door flooding the room with light), bathroom doors were French doors with a friction stays (no way to turn a knob therefore making a loud clunking noise when you close them. Impossible to sleep through), other people's doors slamming all night because of those card readers (literally no way to close the doors quietly), almost a 1/4 mile hike to the parking lot having to take multiple elevators. All in all, I will not stay there again. I generally pay for nicer places and added perks, but this hotel had none.
February 18, 2013
Rated 5 out of 5 by selina2779 Phenomenal Hotel
We have stayed at this hotel on a few occasions and have always been very satisfied. Unfortunately, though, during our last stay, we were really looking forward to the hot tub and pool, but it was closed. That was a huge disappointment, as it is a highlight when staying at any hotel. Otherwise, the building and rooms are beautiful. We chose a lakeview and were not disappointed. It was breathtaking. By far the most impressive is the staff. We have always been given the highest standard of service from the employees. They are the best in the business!
August 8, 2012
Rated 5 out of 5 by NickMN Great location, comfortable rooms
Rooms were clean and fairly nice. Bed was comfortable. Bathrooms were awesome, loved the huge shower. The layout of the hotel is a little weird, especially coming from the parking ramp (situated behind the hotel).
Location is great -- downtown and several tasty restaurant options are easily within walking distance. It's also only a few blocks to Canal Park and all that has to offer.
Very likely to return on my next stay in Duluth!
October 27, 2014
Rated 3 out of 5 by Deb56 Things have changed!
When visiting Duluth I book in at the Sheraton. I like its convenience to downtown, Canal Park and easy access to the expressway. And I like the beds. However, I was quite disappointed with my stay recently. We were given a room with a handicap shower. I don't know how people in wheelchairs manage this shower, but as a non-handicapped person, there was no way to stop the water from running off of the shower curtain and across the bathroom floor especially when the shower curtain hung outside of the shower stall! This room was on a floor that was also occupied for the weekend by a kid's hockey team - you can appreciate the late night noise!!! We requested to be moved after our first night and that request was immediately met.
The toilet paper used by the hotel is the thinnest and roughest I have ever seen - surely the Sheraton can do better and provide a more comfortable tissue paper.
We were also disappointed that the room did not offer a refrigerator (I'm sure the rooms had them in the past) and that we were expected to pay additional money for internet access in our room. At the rate we were paying, internet access should be complimentary.
Unfortunately I will be hard pressed to book again at the Sheraton Duluth.
December 15, 2011
Rated 2 out of 5 by Pigashalaka Not as expected
I spent last Saturday night at the Sheraton with for my wife's birthday. Upon check in, we were greeted nicely and then went to park. Upon walking back into the hotel, there had been a fire alarm of some sort....chaos seemed to be going on. The elevators were out of order, so we had to lug out luggage up stairs to our room. It felt very weird going to our rooms when alarms are going off, but we were told it was okay. I had difficulty carrying my luggage, due a herniated disc in my back. It would have been nice if they would have brought our luggage up for us or something later.
The rooms were comfortable, however the air is extremely dry in the rooms. My wife and I both woke up with sore throats and stuffed noses, which were relieved by the outside air later in the day. Our "city view" was a view of an aluminum grate, not what we expected.
Upon check out, I waited in line for several minutes to get my parking validated. There was another employee standing by front desk, doing nothing to help the long line. He answered the phone once, didnt try to serve people who were in line. It was frustrating to me.
I have never complained about service anywhere, but this hotel was a very expensive night for me and I just thought things should have been a lot better for the price we paid for a room. Outside of my concerns, things were just fine, but I do want to stay here again, for I can get the same level of service at a much cheaper place.
November 3, 2014
Rated 5 out of 5 by TanMannus Great Weekend Stay
This hotel exceeded my expectations. I was pleasantly surprised by the easy accessibility from the parking garage as well as the many amenities available to guests. Even with a few weddings happening in the hotel, the staff was more than accommodating. One staff member went out of his way to search for ear plugs when I was unable to sleep (Galveny? Galvery?), and this was at 4am. Highly recommend this hotel for travelers visiting Duluth.
July 29, 2014
Rated 5 out of 5 by aadeyo Excellent accomodations
Duluth Sheraton Hotel is very nice. Everything is top notch there--the rooms the staff everything. They give a discount if you are staying for a medical appt or hospitalization which really saved us alot of money. The free internet access in the lobby was wonderful--let me keep family updated on my husbands condition while he was hospitalized. And the Skywalk from the Hotel to the clinic & hospital prevented me from having to walk up the hills of Duluth. Thanks!
August 5, 2012
Rated 5 out of 5 by Wendy85J beautiful hotel
I have never stayed at a Sheraton before but my experience was excellent, helpful staff, courteous staff willing to go the extra mile to help. The rooms are beautiful and I would not hesitate to stay there again or at any Sheraton.
August 7, 2014
Rated 5 out of 5 by Hack66 This hotel has great features
Hotel was very clean, accommodating to what I needed, quiet, great breakfast and the staff was extremely helpful and sincere.
August 12, 2014
Rated 5 out of 5 by alwaysforNovak Ideal peaceful vacation
I have stayed at this Sheraton hotel, my favorite in North America, the past three summers. Amenities, location, lakeview, happy hour, and staff just add to this sparkling gem on the Lake Superior coast. I used this hotel as a base for six days of hiking the North Shore and Isle Royale Nat'l Park, and then had its comforts awaiting me every late afternoon and evening. I hope to spend even more weeks in Duluth for summers to come.
August 1, 2012
Rated 4 out of 5 by Brian56 Brian G.
I made a reservation for" King Suite Club Floor Lake View" several Mounths ago... Requested Room 612... It has a fireplace. I called the G. M. Doug Bremer a week before check-in to confirm the room. I left a message on his voice mail to confirm my request. He never responded... I did not get the room I requested... I was very disappointed he did not respond to my voice mail or request. I still have never heard back from the G. M. Doug Bremer. I feel that is was very unpoofessional not to respond or have an explanation why I did not get that room...?
October 6, 2014
Rated 2 out of 5 by NOTaLakeview Room with a view, not
Paid for "lake view" room and although it was not a complete lie, it should have said "great vew of the buildings accross the street, and a little bit of the lake". I put truth in advertising high on my list, to bad this hotel did not. Pictures of the lake view on the website are deceiving, most likely taken from above the 4th floor so if you stay and want a lakeview make sure you ask to be put above the 4th floor.
July 29, 2012
Rated 5 out of 5 by chock90 Duluth Sheraton
Excellent service. Friendly staff. can't go wrong when choosing this fine establishment.
August 3, 2014
Rated 5 out of 5 by Danielle15 Excellent Staff
Mike the shuttle driver is fabulous. I have been travelling to Duluth once every year or so and he always seems to remember me and welcome me with open arms. Last year when I traveled to the Sheraton my luggage was lost by the airlines and he allowed me to borrow a coat from hotel until my luggage was recovered. He also offered to take me shopping around town. Nothing but good things to say about him!
October 14, 2013
Rated 5 out of 5 by TheMacallan Great Hotel
I decided to book a weekend stay at the Sheraton Duluth so my family would be close to the Canal Park area.
The hotel makes a great first impression. Both inside and outside, the hotel maintains a look that acknowledges the history of Duluth, but with all the most up to date features that Starwood guests appreciate.
The parking ramp was easily accessible and offered abundant space and easy directions to the hotel lobby.
The desk staff was friendly and professional from the moment we stepped foot in the lobby.
The rooms were clean and nicely organized. The one change I would suggest is to make sure either a small sign, or a mention at the front desk, that one of the switches in the entrance turned on power for the lamps, bathroom, and television. We received neither, and it took us a couple minutes to figure it out.
We stayed in a lake view room and the view was terrific. We were able to open the window shades and enjoy the beautiful scenery Duluth offers.
The location is great for accessing the many tourist focused areas of Duluth. Access to the lake walk is across the street and there are many interesting shopping opportunities on Superior St.
Definitely looking forward to another stay on our next visit to Duluth.
August 4, 2014
Rated 5 out of 5 by Ernie26 We totally enjoyed our stay
Great staff, beautiful, comfortable room overlooking the lake, close to Canal Park and all the things to do on Superior Street
July 27, 2014
Rated 5 out of 5 by mjj6 Water in the room
I was disappointed with having water in the room. I thought it was "free" as the small bottle was marked. We also drank the large bottle, assuming that one was free too as it was not marked. Found out later they charge for the large bottle. Please label them or do not put them in the room unless you want guests to use them at no additional cost.
October 19, 2014
Rated 5 out of 5 by iamlloyd We Were Spoiled!
This was one of the nicer hotel stays we've had. We were spoiled by the attention and great attitudes of the clerks, The hotel van drove us to the front door of the nearby hospital (outpatient surgery), saving us the hassle and cost of parking, and requests to housekeeping were responded to very quickly.
September 1, 2012
Rated 5 out of 5 by JKevM Jkevin
The staff was excellent, the hotel is in a great place for watching the ships under the lift bridge. We had a great stay. The ONLY problem is the walk from the parking ramp to the room.
October 21, 2014
Rated 5 out of 5 by Robbo The place in Duluth
Had a terrific 3 nights stay for a family wedding ... would highly recommend this property to anyone visiting Duluth for either business or pleasure ... Special thanks to Sarah, Nichole, Matthew, Eric, and Gregg (club lounge) ... want to add that the restaurant was a hit as well ... we will be back ...
April 8, 2013
Rated 5 out of 5 by Skimmer Great Hotel
We stay at the Sheraton in Duluth a few times per year. It is a great Hotel, easy to get to Canal Park. Great staff. We LOVE it at this Hotel!
October 22, 2014
Rated 5 out of 5 by Brian56 Clean, New, Up to Date , Great View
Outstanding Hotel, The staff was friendly, the food was great. The Club room always had bottles of water, apples, and sodas. The room was amazzing, whirlpool tub, fire place, refrigerator, and microwave with a view of Lake Superior. Free parking ramp with access to Hotel... Outstanding!
September 23, 2013
Rated 5 out of 5 by CCPC Best Breakfast!
I had the wild rice, barley, oatmeal porridge with golden raisins and fresh blueberries. It was the best hotel breakfast I have ever had! I only wished my stomach were big enough to gobble up the entire generous, delicious serving.
August 7, 2012
Rated 5 out of 5 by Scottedina Great Location And Staff!!
This was my third time at this hotel, a great value and they are always very friendly. Good view of the lake and walking distance to many restraints. I was upgraded each time to the room I wanted.
June 18, 2012