Rated 3 out of 5 by jormor Good hotel but beware of "Green Service"
This is a good hotel with comfortable rooms and excellent beds. The complaint I have is the way they sold the "green service" when I checked in. I thought it was the typical "reuse your towels, don't change the bed every day" type option. I do this anyway. However at this Sheraton it means the service does not even open the door! And for a five night stay this meant bed not made (not a problem) , toilet never cleaned, waste baskets never emptied, no check on toilet paper or kleenex, no refills for the in-room coffee maker. I tried it to see the result and this is carrying it WAY too far. I am happy to go green but not to go dirty!
June 29, 2014
Rated 5 out of 5 by Soma20 Comfortable stay
The stay was comfortable. Staff was very responsive and attentive to our needs
July 7, 2014
Rated 4 out of 5 by lll09 spg recognition
Upon check in I was given a standard room, I asked for an upgrade and was told there was nothing availbable and then that only with an additional fee could I receive this. I was placed on the third floor near the vending/ice machine and asked for a move. Ari(?) said he would find something, called me back and told me that there was a room on the 4th floor. When he arrived to assist me in moving, he took me to the 2nd floor. He then noticed I was an spg gold member and commented that I should have been offered a free upgrade at check in due to the spg gold status and he was hesitant about leaving me on the second floor. THe room was fine, however, I think the front desk reception may not have the authority to change rooms dependent upon spg status. This is the second time in a row that there have been issues with check in and the spg status.
June 25, 2014
Rated 5 out of 5 by ShelbyD Hotel was kind
Everyone was amazingly kind and helpful. I could not have asked for a better staff.
June 23, 2014
Rated 3 out of 5 by Mrtravel28 Decent place to stay
Not like there are many choices for SPG hotels in Duluth and this one has some of the nicest views, that's if you don't get stuck in a room facing the garage as a SPG platinum like we did. The lounge offerings leave a lot to be desired, there was not a single warm appetizer offered and there was also no espresso machine even though I know they had one last year when I stayed. The only positive is they got a bigger fridge that fits more than 4 waters in the lounge now. One big positive thing is the pressure in the shower is awesome. Probably the best in North American hotels. However one books a Sheraton stay for more than a shower pressure. Hopefully the lounge can improve. As the hotel sits it would be better if it was category 2 rather than 3 as there are many cat. 2 Sheratons that are much better than this place.
June 19, 2014
Rated 5 out of 5 by RamFam Awesome flexibility!
My mother was unexpectedly transferred to St. Mary's Hospital in Duluth on a Friday evening. We were able to make reservations for Saturday to be with her for her procedure the next day. Upon arrival in the morning we were able to get into our room and out to the hospital. The staff was wonderful and fun! We enjoyed dinner at the 301 Restaurant and had Olivia as our server, she was amazing and helped us put one over on our two children (10, 8) by giving them their bill (they sat at another table). It was priceless when they began to negotiate to do dishes the next morning. We would certainly stay here again! Thank you.
June 9, 2014
Rated 5 out of 5 by TheTraveler Beds and View
View of lake was spectacular especially fortunate to see an ore boat come down the channel! Best beds and bedding ever! comfy sheets, mattress and duvet. Loved the design of the bathroom. Restaurant and bar food/service top notch.
May 4, 2012
Rated 5 out of 5 by Marc58 Nice Sunrise!
Great place to stay in Duluth. The staff here were very inviting and helpful from Check-in to check-out. Great view of the bay of Lake Superior and location was right downtown in the business area. Lots of complimentary parking.
November 11, 2011