Rated 4 out of 5 by Grandpaof6 Not as promised when booked
While this hotel is upscale and nice, very disappointed to not have the room we booked months ago. Had 2 price options on a wedding block, chose the higher price for a king suite with lake view, and got neither. Told " nothing they could do for us". No effort to please us, no refund to lower price, no food vouchers. Will choose cheaper option next time, so as not to be displeased or a different hotel entirely.
February 17, 2015
Rated 5 out of 5 by TheTraveler Beds and View
View of lake was spectacular especially fortunate to see an ore boat come down the channel! Best beds and bedding ever! comfy sheets, mattress and duvet. Loved the design of the bathroom. Restaurant and bar food/service top notch.
May 4, 2012
Rated 5 out of 5 by Marc58 Nice Sunrise!
Great place to stay in Duluth. The staff here were very inviting and helpful from Check-in to check-out. Great view of the bay of Lake Superior and location was right downtown in the business area. Lots of complimentary parking.
November 11, 2011
Rated 2 out of 5 by MplsMN2013 dark depressing room
We were given a room with a view of some pebbles and a concrete wall. It was dark and depressing. The hotel was not very busy, so we were suprised why we would be stuck in the worst room in the hotel. We were in a rush to meet friends, so we did not have time to go back and ask for a different room. Later, when we tried to take the shuttle service, it was unreliable and we could not get consistent information. We rushed to get ready so we could catch the shuttle, just to have them say it was full. And they couldn't tell us if or when it would be back. Ended up taking a cab, which was annoying because we were only going to the other side of the highway.
February 4, 2013
Rated 5 out of 5 by Hockey Excellent overall service
The staff demostrated excellent service and flexibility in accommodating the needs of our hockey team. From on site reservations, catering and hospitality rooms, staff excelled in service.
December 14, 2011
Rated 5 out of 5 by Pete52 Great night sleep
The beds were the best I've sleeped in (other theb my own) in a long time. I fully expected my back to give me trouble....it did not! The staff was very polite and helpfull. I have already recomended this hotel and plan on staying in it the next time I have to come to town. We were in town because my dad was hospitalized in St. Mary's. Did not get a chance to use other facilities but they looked well kept.
May 2, 2012
Rated 5 out of 5 by Patrick111 Hotel went way above my expectations
From the time I checked in until the time I checked out the staff was extremely professional and helpful in every aspect, I love the beds they were very comfortable hotel rooms were extremely clean, and all of the staff made my stay very comfortable
July 30, 2014
Rated 5 out of 5 by Skye Great food & beverage staff
Had a wonderful time here. The food and beverage staff were beyond excellent. Melissa in the bar and restaurant, and Nic in the restaurant were both wonderful, and did a fantastic job, as well as some of the housekeeping girls (though I didn't catch their names.)
February 18, 2012