Rated 2 out of 5 by TWINS14 Find somewhere else
I didn't think that this was a Sheraton Hotel. It seemed more like a cheap MOTEL. We paid good money for our rooms and the didn't feel that the value was there. We will stay somewhere else next time for sure. The front desk check-in was extremely painful. We waited over 1/2 hour in line with everyone else...and that was at 3:25 pm. The reasoning from the front desk was that housekeeping was behind and that the rooms weren't ready. We were there for a wedding and really needed to get into our rooms at 3:00 pm to get ready. Then when we finally did get to our rooms, none of our keys worked. This happened to multiple rooms and multiple times throughout the day/night. This was unacceptable and for the money we paid for the hotel, totally ridiculous. Didn't feel like a normal Sheraton that we are used to.
July 21, 2014
Rated 5 out of 5 by Sheri81 Great location in a great city
We were in town one night for a music festival. We walked from the hotel to Bayfront Park and Canal Park. The walk along the Lake Walk is beautiful and convenient - just a block from the hotel.
Staff was all very friendly and helpful. Hotel is very clean and well maintained. It was a comfortable stay and we will definitely return.
July 21, 2014
Rated 3 out of 5 by JustinKRo Duluth Stay
Hotel comfort, quality of sleep and amenities met expectations however, the staff did not.
During our check-in process, our room was not ready by the guaranteed check-in time of 3pm. The front desk associate let us know that he could upgrade us for our SPG status but it would be 30-45 minutes He stated that he would call when it was ready. 45 minutes passed and when we returned to the desk, he stated that "he forgot" and had to get someone to clean a room. Needless to say, this is not how SPG members should be treated.
Furthermore, during our checkout, the associate was far from excited to be at work. She didn't smile once and never even asked how our stay was.
July 9, 2014
Rated 3 out of 5 by Daisy100 Overbooking!!!
So day one of our vacation started with checking into the most expensive hotel room we have ever reserved…only to find out that the lake view room was overbooked and all they could offer us was $20 off and a view of a metal wall. When I book two months in advance with the hotel site directly and I'm a SPG member I kind of expected to get the room I reserved, not the bottom of the barrel, quite literally. The room was nice, just don't expect to get the room you reserved.
July 13, 2014
Rated 3 out of 5 by jormor Good hotel but beware of "Green Service"
This is a good hotel with comfortable rooms and excellent beds. The complaint I have is the way they sold the "green service" when I checked in. I thought it was the typical "reuse your towels, don't change the bed every day" type option. I do this anyway. However at this Sheraton it means the service does not even open the door! And for a five night stay this meant bed not made (not a problem) , toilet never cleaned, waste baskets never emptied, no check on toilet paper or kleenex, no refills for the in-room coffee maker. I tried it to see the result and this is carrying it WAY too far. I am happy to go green but not to go dirty!
June 29, 2014
Rated 5 out of 5 by Marilyn84 Sheraton Duluth, Minnesota
Beautiful hotel with wonderful bedding and great service in the dining room, in particular, our server, Shane, who was so courteous and friendly.
Wonderful view of Lake Superior and the ships coming into the harbour.
July 10, 2014
Rated 5 out of 5 by Rozzy Great Stay in Duluth over 4th of July
Very clean and well maintained hotel. Would stay here again, no doubt. Great location as well!
July 8, 2014
Rated 5 out of 5 by Soma20 Comfortable stay
The stay was comfortable. Staff was very responsive and attentive to our needs
July 7, 2014