Rated 3 out of 5 by Twinn2013 All the guest rooms need dated ASAP!
Nice location with a lot of rooms in downtown Philadelphia. They just finished updated their lobby not so long ago in 2013, now it's time to updated ALL your guest rooms please.
All the reviews about how dirty, smelly and TORN the carpet in the guest rooms are 100% correct to the teeth. The management really need to take care this issue as soon as possible. Parking super expensive in the hotel, but for the weekend only $6 all day. Alternative for cheaper parking is across from the hotel, in after 5pm, out by 9am only $5. I was in 5pm and out next day 2pm was only $18 compare to hotel between $36-$40 for self park.
January 10, 2014
Rated 5 out of 5 by Javis1177 This hotel is very clean and staff was very helpful with some last minute changes,
I had a few last minute changes with my arrangements, not only were the accommodating but went the extra to make sure my stay was enjoyable. It was my Birthday and i got a great recommendation for dinner and special gift a special thank you to Concierge Mary Mastrobuoni
March 23, 2015
Rated 3 out of 5 by Twinn2013 NOT happy at all with Whitney, Front Desk Associate.
Stayed again here for 3 nights after my last review in January, check in was easy. I requested king bed instead queen from Whitney, Front Desk Associate, she said not available because the hotel was fully booked for king bed. While she was doing her things preparing my room on computer, I checked available room from my SPG apps on my iPhone with the same date I booked my room. It was showing king bed option in term of bed selection available to reserve at that moment. Wierd huh!.
I was not happy because she was lying, Is this how Paul Bolhuis, Director of Front Office trained Whitney and other front desk associates in Sheraton Downtown Philadelphia to treat their SPG loyal guest?
I was not even ask for available suite upgrade for Platinum member, I think I know the answer now, they will said not available because all the suites are sold out! (maybe in their mind, they will said " No way you can get suite but only paying for regular rate").
But hey, We did not made that rule, Starwood Hotels and Resorts did as one benefit for Platinum members to request upgrade to standard suite if available so please don't blame us.
The first room that Whitney assigned me was smell cigarettes (yes this Sheraton should be 100% smoke free) , went back to front desk to exchange another room.
April 30, 2014
Rated 5 out of 5 by Twinn2013 Beyond Words For Mr.Hansen!
After numerous stays in 2014, my last stay in December was Superb! Personal thank you goes out for Mr.Hansen who fulfilled my request and to other front desk staff who went beyond the call of duty. Keep up the good work!
February 19, 2015
Rated 2 out of 5 by Professorbob Not awful, but mediocre
The last two glowing reviews, coming after some quite negative ones, are enough to raise one's suspicions. The real truth is that this is a well located, very large, clearly "middle-aged" downtown convention hotel. Lobby is huge, and quite uninteresting. My room was clean, spacious, but unexciting. Free wi-fi was a plus. Shower was antiquated. Dinner at main restaurant, Phillips Seafood, was a bit cheaper than most hotels, but totally boring. I would not avoid this hotel if I had a meeting there, but would not go there on my own. There are much better around Philadelphia, including Sheraton Society Hill.
November 21, 2011
Rated 4 out of 5 by AB2015 Easy and comfrtable stay
Was my 1st time at this location and I had an easy and very comfortable stay. Room was very clean and great. Only had a minor issue with the AC but was fixed right away. Staff were really helpful.
March 12, 2015
Rated 2 out of 5 by ndtkinesi21 worst experience ever
As a spg gold member, I told the front desk upon check-in that I was going to do the 4pm late check-out, and got confirmed. However, on the day, when I and my colleague went back around 3:30pm and we can not get in our room any more. We went back to the front desk and was told that the front desk already checked us out. We was gave a new key to enter our room, however, this new key can not get us out of the sheraton parking lot. We are waiting there for about 10 min to get someone to fix it. This is the worst experience that I have ever have with sheraton and do not know what my gold spg membership means to them. Totally disappointed.
December 10, 2014
Rated 1 out of 5 by sfdjah Avoid at all cost
I stay in hotels almost 200 nights per year. My company makes me stay in this one once a year and it is BY FAR the worst hotel we stay in.
For example, on the last trip I checked in, went to the first room...it was still dirty, bed not made, towels everywhere...it was gross.
Went downstairs got a second room...somebody was IN the second room watching TV. Thank goodness they had clothes on!
The third room was finally clean (relative term, it really wasn't clean, clean) and unoccupied. When I asked if they could at least give me a drink coupon or something, for all of the mess the front desk manager said..."oh, no. We could never do something like that." Seriously?
All of this not even to mention that this has to be one of the dirtiest hotels ever...hasn't been thoroughly cleaned in years.
Avoid it at all cost. But if you decide to stay here anyway all I can say is...good luck!
June 1, 2012