Rated 5 out of 5 by Spglove22 Great one night stay!
I stayed here with my out-of town family after I graduated from the Art Institute of Philadelphia. It was a great one night stay from the door man to Ms. Stella at Starbucks.
Weekend parking garage prices were pleasantly low.
I will stay here again.
July 30, 2015
Rated 5 out of 5 by AllyBama Very Nice Hotel
I really enjoyed my stay at this particular hotel. I've stayed at many Starwood properties in different countries and I must say this staff was one of the best! They were very kind and attentive and always greeted me when I entered the building. I want to give a special thanks to Tiesha Robinson, Tasha Melton for being so hospitable and the Che Otis Youngfor the tips he gave me making better omelets, lol).
The only negative thing I can say about the hotel - and it's not the staff's fault - is that it was disappointing to learn that the Starhot rates for meals and services are not honored at this location. I understand that it's considered an "independent" hotel, but I feel that if it bears the name of the company and basically operates as a Sheraton, then the same rules should apply.
Overall, I think it's a nice hotel in a great location with a great staff. Kudos!
July 28, 2015
Rated 2 out of 5 by Kras incompetent staff and I was charged twice still in dispute
First of all we are vacation owners so we try to stay at starwood hotels if possible. The staff at the Phili downtown hotel said at least one of the two rooms would be ready in 30 minutes because we had asked for early check-in at 1:30pm .....4 hours later (no joke) we got our room...we had endured managers and staff after staff members. The rooms were paid in advance by cash and points by my parents (Mitchell) but they needed a card to hold for incidentals which when I get home they used to charge both nights which I am still disputing. I never even got credit for my stays. Luckily we were only there 2 nights because we left for Atlantic city where the sheraton was wonderful.
July 21, 2015
Rated 5 out of 5 by bambiworld Fourth of July Weekend
Excellent location for 4th of July festivities. Excellent location for city experience, including tourist destinations, shopping, and restaurants. The front desk staff was awesome. The housekeeping staff was wonderful as well. The food is very good; only one bartender was a bit rude and unfriendly. Otherwise, this was a perfect weekend! Great renovated room with a terrific bed, beautiful bath, and comfortable decor. Loved it - again - as I am a repeat customer!
July 10, 2015
Rated 2 out of 5 by NCtravel15 Terrible beds and very old carpet
We stayed in a room on 12th floor, decent view, but nothing else. The beds were terribly old, sagging in the middle, with a sheet of plywood under one of the mattresses. the carpet was torn, stained, and plain old. Some wall paper was pilling off. The window air conditioning/heating unit was making loud noises that made it difficult to sleep. I will never stay in this hotel again. I have expected much more from the SPG-aligned hotel.
July 8, 2015
Rated 5 out of 5 by Moyam30 Convenience & Comfort
My toddler son and I recently took a weekend trip to Philly. I chose this hotel for the location, it was a holiday with lots of activities going on and I wanted to be able to walk around. I was not disappointed. The staff was very helpful & friendly, the location was great and the king size bed was very comfortable with a toddler.
July 6, 2015
Rated 5 out of 5 by Sunshine234 Sunshine23
Everything was fine and on point. I was check in with out any problem at all . I do plan to stay there again when i come to Philly.
July 5, 2015
Rated 5 out of 5 by 2VTWEGO Great Staff highlighted my stay
For the most part, a Hotel is a Hotel. I felt that way about the the Sheraton Philadelphia. However, it was the Staff that made my stay exceptional. The bar staff was friendly and attentive. Victor from Valet was extremely helpful and courteous. Asia in the club lounge did an excellent job of making us feel welcome. It was a great VALUE and the staff made my family feel special. THANKS.
July 5, 2015