Sheraton Philadelphia Downtown Hotel

  • 201 North 17th Street
  • Philadelphia,
  • Pennsylvania
  • 19103
  • United States
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This information enables us to identify the rooms that will best accommodate your party and to prepare for your arrival.

See room terms and details for information about rollaway and/or extra person charges.

Age Requirement Policy

Guests must be 21 years or older with photo identification to reserve a room.

Rated 3.3 out of 5 by 739 reviewers.
Rated 3 out of 5 by NOT happy at all with Whitney, Front Desk Associate. Stayed again here for 3 nights after my last review in January, check in was easy. I requested king bed instead queen from Whitney, Front Desk Associate, she said not available because the hotel was fully booked for king bed. While she was doing her things preparing my room on computer, I checked available room from my SPG apps on my iPhone with the same date I booked my room. It was showing king bed option in term of bed selection available to reserve at that moment. Wierd huh!. I was not happy because she was lying, Is this how Paul Bolhuis, Director of Front Office trained Whitney and other front desk associates in Sheraton Downtown Philadelphia to treat their SPG loyal guest? I was not even ask for available suite upgrade for Platinum member, I think I know the answer now, they will said not available because all the suites are sold out! (maybe in their mind, they will said " No way you can get suite but only paying for regular rate"). But hey, We did not made that rule, Starwood Hotels and Resorts did as one benefit for Platinum members to request upgrade to standard suite if available so please don't blame us. The first room that Whitney assigned me was smell cigarettes (yes this Sheraton should be 100% smoke free) , went back to front desk to exchange another room. April 30, 2014
Rated 3 out of 5 by All the guest rooms need dated ASAP! Nice location with a lot of rooms in downtown Philadelphia. They just finished updated their lobby not so long ago in 2013, now it's time to updated ALL your guest rooms please. All the reviews about how dirty, smelly and TORN the carpet in the guest rooms are 100% correct to the teeth. The management really need to take care this issue as soon as possible. Parking super expensive in the hotel, but for the weekend only $6 all day. Alternative for cheaper parking is across from the hotel, in after 5pm, out by 9am only $5. I was in 5pm and out next day 2pm was only $18 compare to hotel between $36-$40 for self park. January 10, 2014
Rated 3 out of 5 by What a headache... I was LUCKY enough to stay at this facility for a professional conference and was bombarded by a national fraternity party. The staff couldn't keep up with the incessant party; a garbage can full of chicken bones and catering bins lined the halls. I originally was housed on the 26th floor but called to get the room changed. When the front desk clerk could hear the noise through my call, he upgraded my room but it still was a tragic space. The bathroom was dirty, furniture smeared with LORD knows what and the carpet needed to be washed-- or burned, I'm not sure which. I elected to stay here because of sheer convienance and ended up regretting it. The high note-- the staff were all charming, restaurants very accomodating and tasty, proximity to everything-- sure it was there. Beyond that, it was like a Sheraton and a Motel 6 had a baby... not the quality I was expecting or paid for. July 14, 2014
Rated 4 out of 5 by Great Location This hotel is within easy reach of many museums, Rittenhouse Square, and other tourist sites. The Club Level was great, the view from our 25th floor room spectacular. Everything was clean. July 15, 2014
Rated 5 out of 5 by A wonderful place to stay Excellent rooms and convient to many attractions. July 15, 2014
Rated 2 out of 5 by Nothing Special Good location. Property is at least 10 years past its prime. Not bad, but just run down. Needs paint, old carpet, not outright dirty but... and just very average everywhere else. July 14, 2014
Rated 4 out of 5 by Great conference facility Just attended a three-day conference here and everything ran smoothly. Was very impressed with the staff as they served 700+ for dinner. July 14, 2014
Rated 5 out of 5 by extremely friendly housekeeping staff Very good hotel with the most friendly housekeeping staff I've encoutnered July 14, 2014
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