Rated 4 out of 5 by Speedy2014 .and your breakfast is (NOT) included
Great location, service and facility in downtown Phyladelphia. One huge and expensive mistake we made was to have breakfast at the hotel, a breakfast we were told was included in the Club Level room price. Turns out what they meant to say was that the complimentary breakfast was served at this small, dank room off the corner of a ramp with no signage to that effect. Instead we ate at the Terrace restaurant, where all guests seemed to be going. When my bill showed up with $40/day charge (2 people), the front desk clerk was indifferent, stating that we had eaten at the wrong location. Too bad, so sad! As an executive on an expense account, this is not the end of the world for me, but look out if you visit this hotel and they offer you the Club Level FREE breakfast..
October 20, 2014
Rated 3 out of 5 by Twinn2013 All the guest rooms need dated ASAP!
Nice location with a lot of rooms in downtown Philadelphia. They just finished updated their lobby not so long ago in 2013, now it's time to updated ALL your guest rooms please.
All the reviews about how dirty, smelly and TORN the carpet in the guest rooms are 100% correct to the teeth. The management really need to take care this issue as soon as possible. Parking super expensive in the hotel, but for the weekend only $6 all day. Alternative for cheaper parking is across from the hotel, in after 5pm, out by 9am only $5. I was in 5pm and out next day 2pm was only $18 compare to hotel between $36-$40 for self park.
January 10, 2014
Rated 3 out of 5 by Esmerelda101 location
Great location for visiting museums. Definitely geared for the business traveler. We are leisure travelers so except for the location not for us.
October 21, 2014
Rated 3 out of 5 by Twinn2013 NOT happy at all with Whitney, Front Desk Associate.
Stayed again here for 3 nights after my last review in January, check in was easy. I requested king bed instead queen from Whitney, Front Desk Associate, she said not available because the hotel was fully booked for king bed. While she was doing her things preparing my room on computer, I checked available room from my SPG apps on my iPhone with the same date I booked my room. It was showing king bed option in term of bed selection available to reserve at that moment. Wierd huh!.
I was not happy because she was lying, Is this how Paul Bolhuis, Director of Front Office trained Whitney and other front desk associates in Sheraton Downtown Philadelphia to treat their SPG loyal guest?
I was not even ask for available suite upgrade for Platinum member, I think I know the answer now, they will said not available because all the suites are sold out! (maybe in their mind, they will said " No way you can get suite but only paying for regular rate").
But hey, We did not made that rule, Starwood Hotels and Resorts did as one benefit for Platinum members to request upgrade to standard suite if available so please don't blame us.
The first room that Whitney assigned me was smell cigarettes (yes this Sheraton should be 100% smoke free) , went back to front desk to exchange another room.
April 30, 2014
Rated 5 out of 5 by DUCATI Perfection
Awesome and the best staff ever !!!
this is the model fro how you want any hotel to operate…
go and see for yourself.
October 20, 2014
Rated 2 out of 5 by DBMAR Recent Stay 10-6 thru 10-8
No hot water. Cold showers on 10-7 and 10-8. 10-8 further complicated by no water pressure. Very unusual and disappointing
October 8, 2014
Rated 5 out of 5 by 6309 Overall stay was above par
Service throughout my stay was very good. Maid service was very responsive to my requests. Location of hotel is convenient to public transportation around the city and to the airport.
October 19, 2014
Rated 5 out of 5 by Cookie7 Great Experience
We had a great time. Thanks for the hospitality, especially Kentoya.
Everything was fine.
October 19, 2014