Rated 1 out of 5 by Poorservive Disappointed
My work depends on wifi connection and this Sheraton misled me because there is free wifi access but zero connectivity. Staff unresponsive and hung up on me when I called to inquire about possible problem. One staff said wifi is weak due to weather then another said no wifi since the hotel is crowded. Weather is unseasonably perfect!
Black stains on carpet and dirty.
No show for ordered coffee service in morning. Really frustrating.
My room has not been cleaned, trash emptied or anything in 3 days.
I travel weekly and have never run across poor service as this hotel.
August 28, 2015
Rated 5 out of 5 by Rene54 had a great stay
staff was friendly and answered all our questions.'
Rooms were very clean and comfortable
August 18, 2015
Rated 4 out of 5 by Cruiser31 Standard Property with Amazing Staff
I stay at this property frequently. It is a standard Sheraton with some renovated rooms (higher floors). Good choice for business travelers. The Club Lounge in the evening is better than many other Sheratons. Most importantly, the staff is amazing. Big thanks to Misha and Asia for always going above and beyond to ensure that I enjoy my stay.
August 11, 2015
Rated 2 out of 5 by JAHWashingtonDC Tired Hotel - Needs help
This was a great disappointment. It did not meet my expectations. I was moved 3 times. Fortunately the staff came to my distress and the manger moved me finally to an acceptable room.
August 6, 2015
Rated 5 out of 5 by BrittanyVictor EXCELLENT!
My boyfriend and I had the pleasure of being helped out by Dani/Danielle through the customer service line in Ontario. She was extremely patient and helped us out more than we ever expected- for 25 minutes to be exact! From the service I received via phone and in- person, I was truly amazed. I will definitely be staying again thanks to Dani! :) she was awesome at meeting our needs!
August 3, 2015
Rated 5 out of 5 by AlicesDad Nice Hotel, Great location
I stayed at this Sheraton at the end of July 2015 while on a business trip. The hotel was clean and the staff were very responsive. The location is terrific, as it is right downtown in the middle of everything. It's an older Sheraton, but it was well-maintained. The hotel seemed to have more families on vacation than business travelers, but that was probably due to the time of year. I'd stay here again.
August 1, 2015
Rated 5 out of 5 by Spglove22 Great one night stay!
I stayed here with my out-of town family after I graduated from the Art Institute of Philadelphia. It was a great one night stay from the door man to Ms. Stella at Starbucks.
Weekend parking garage prices were pleasantly low.
I will stay here again.
July 29, 2015
Rated 5 out of 5 by AllyBama Very Nice Hotel
I really enjoyed my stay at this particular hotel. I've stayed at many Starwood properties in different countries and I must say this staff was one of the best! They were very kind and attentive and always greeted me when I entered the building. I want to give a special thanks to Tiesha Robinson, Tasha Melton for being so hospitable and the Che Otis Youngfor the tips he gave me making better omelets, lol).
The only negative thing I can say about the hotel - and it's not the staff's fault - is that it was disappointing to learn that the Starhot rates for meals and services are not honored at this location. I understand that it's considered an "independent" hotel, but I feel that if it bears the name of the company and basically operates as a Sheraton, then the same rules should apply.
Overall, I think it's a nice hotel in a great location with a great staff. Kudos!
July 28, 2015