Rated 3 out of 5 by Twinn2013 NOT happy at all with Whitney, Front Desk Associate.
Stayed again here for 3 nights after my last review in January, check in was easy. I requested king bed instead queen from Whitney, Front Desk Associate, she said not available because the hotel was fully booked for king bed. While she was doing her things preparing my room on computer, I checked available room from my SPG apps on my iPhone with the same date I booked my room. It was showing king bed option in term of bed selection available to reserve at that moment. Wierd huh!.
I was not happy because she was lying, Is this how Paul Bolhuis, Director of Front Office trained Whitney and other front desk associates in Sheraton Downtown Philadelphia to treat their SPG loyal guest?
I was not even ask for available suite upgrade for Platinum member, I think I know the answer now, they will said not available because all the suites are sold out! (maybe in their mind, they will said " No way you can get suite but only paying for regular rate").
But hey, We did not made that rule, Starwood Hotels and Resorts did as one benefit for Platinum members to request upgrade to standard suite if available so please don't blame us.
The first room that Whitney assigned me was smell cigarettes (yes this Sheraton should be 100% smoke free) , went back to front desk to exchange another room.
April 30, 2014
Rated 3 out of 5 check in horror
you would think that a hotel could figure out how to check someone in ...why it takes 10 minutes for each customer is beyond me
July 28, 2014
Rated 3 out of 5 by Twinn2013 All the guest rooms need dated ASAP!
Nice location with a lot of rooms in downtown Philadelphia. They just finished updated their lobby not so long ago in 2013, now it's time to updated ALL your guest rooms please.
All the reviews about how dirty, smelly and TORN the carpet in the guest rooms are 100% correct to the teeth. The management really need to take care this issue as soon as possible. Parking super expensive in the hotel, but for the weekend only $6 all day. Alternative for cheaper parking is across from the hotel, in after 5pm, out by 9am only $5. I was in 5pm and out next day 2pm was only $18 compare to hotel between $36-$40 for self park.
January 10, 2014
Rated 1 out of 5 by stayelsewhere Vacation runied.
Had family and rented 2 rooms. made early request for adjoining rooms but request was not honored. arrived at 11:00 p.m. on 18 July and brought all the luggage in, even got help from staff, only to be told no power. was sent to the Marriott. returned on Sunday and given the worst rooms on the 14th floor, also not adjoining. then on 23 July to be awaken at 4:00 a.m. by emergency signals. had to evacuate.
July 24, 2014
Rated 2 out of 5 by NGS2014 Not impressed
I was there the day after the fire. I understand emergencies happen and am glad no one was hurt. However, as a Gold Starwood member I would have expected advanced notice that food & beverage was limited so I could have made the choice to relocate as I was on business. When I arrived around 6pm the line to check in for SPG was long and there was only 1 person. At the restaurant after a long wait for a server I was advised that the restaurant was on limited menu. I went to the concierge who recommended a restaurant that was within walking distance. I was assured it was safe. As I exited the hotel to the right it looked desolate. I was approached by someone and felt uncomfortable so I turned in the other direction and found a place on my own that was in a more populated location. I expect better from the concierge at a Starwood property. As compensation for he inconvenience a complimentary continental breakfast was offered to guests but there were so many people from the convention that was in house that other business travelers such as my self were not able to have breakfast prior to leaving for morning appointments. Also, I had issues with the internet in my room and when I tried to call down my phone was not working and I had to use my cell phone. The list goes on. Again, I do understand that emergencies happen but expect more from a Starwood property.
July 26, 2014
Rated 3 out of 5 by Chev2014 Facilities Met Expectations
The hotel room was extremely dusty, like it had not been utilized in months and then was offered to the first available customer. I was too absorbed in the business of why I was in town and was also too tired to request a room change. A plume of dust rose from the comforters and pillows, when I placed anything onto the bed. There was also a layer of dust on the nightstand. This is the reason why I scored "Facilities Expectation" so low.
I did appreciate the lovely view from my window. The Bistro's food was delicious!
July 21, 2014
Rated 4 out of 5 by Sportybarb This hotel has great features
This hotel has a great central location in Philadelphia. There are beautiful views of the city and the bed is comfortable to sleep in. Thanks for a good nights rest and friendly hotel staff.
July 21, 2014
Rated 1 out of 5 by CTBV Wow...I mean ughhh. Gross.
I travel quite a bit for business and typically don't complain, but this has been such a horrible experience, I decided to write back.
Upon arriving at the front desk, they said they'd bring a package that I had delivered right up to my room. That's didn't happen. After about 45 minutes I called back. They said they'd bring it up. It still didn't happen. They ended up calling me back, addressing me by the wrong name. Eventually the package made it to my room.
When I arrived in my room, something didn't feel right. It was picked up but sort of a mess. There was used soap bar sitting out on the soap dish, the bed wasn't neatly made, etc. I unpacked and tried to forget about it.
After several conversations trying to get the missing package up to my room, they asked if I was staying with someone else. I told them no - it's just me. Apparently they still had someone else in this room!!! I told them that would explain why it didn't seem fully clean. They sent a cleaning crew up to investigate. So I ended up leaving the room while they were working on it...a big and unnecessary interruption.
Later, I started to iron my clothes for a business meeting tomorrow. I realized the iron had sticky black stuff all over it. I had to call down to get a new one. Fortunately I noticed the very visible issues with the iron before using it on my clothes.
All this happened in the first few hours. Not looking forward to the rest of my stay. Overall this hotel just seems dated, dirty and way overpriced.
July 22, 2014