Rated 3.2 out of 5 by 378
reviewers.
Rated 5 out of 5 by Nancy90 Comfort in the midst of busy busy
I have to say Hats off to the Downtown Sheraton in Philly!! What a busy busy graduation weekend and also they had the SGK Cancer Walk on Sunday! And that hotel catered to all needs! It was such an exciting weekend.
We needed a fridge in the room for my husband's insulin and bingo they brought it up! He forgot his toothbrush and voila the desk gave him one! We were walking all day and to come back to such a comfy bed to sleep soundly was a great relief. Thank you for having pleasant staff and a superior Hotel. It made our son's graduation from Penn a very relaxing one! Thank you for your exceptional service!
May 15, 2013
Rated 2 out of 5 by Mona This hotel needs a total rehabilation
I was very dissapointed when I entered the lobby of the Philadelphia Sheration. I expected a clean lobby with great ambience. The floors were dirty, the mats on the outside of the entrance doors were quite dirty as well, and the trash bins in the lobby were full. The elevators to the rooms and garage have reached their useful life and need to be replaced. The carpet throughout the hotel needs to be ripped up and replaced and the beddings especially the down comfortors need to be thrown away and replaced with new decent looking ones. I am never staying at this hotel again.
May 16, 2013
Rated 2 out of 5 by Robin Needs improvement
The hotel looks old and feels old. The hallway floor looks like it needs some vacuming. The staff can look a little more cheerful too. I specifically asked for the complimentary wi-fi service at check-in but the guy just nodded his head and failed to inform me that I needed a coupon code. I was never able to get hold of anyone on the phone regarless which key I tried to use. Finally, someone left a bag of dirty towel outside of my door during the whole time I was there. Generally, the place lacks professionalism to me. It's one of the worst Sheratons I've ever stayed at.
May 16, 2013
Rated 1 out of 5 by Scott92101 Not a good experience
The staff bordered on being rude from the doorman to the wait staff to the guest services people on the phone, nobody seemed interested in providing quality service. On top of that the elevators stopped on every floor due to some glitch and we ended up taking the fire stairs from the tenth floor because the wait was so long. The public hallways were poorly kept with trash sitting out for longer than a day. At the club lounge when I asked for a cup of coffee at 9am, I was told there was no more even though they were open until 10:30. What is wrong with the people here?
May 14, 2013
Rated 1 out of 5 Most Mediocre Philly Starwood Property
No Valet, scary elevators, and terrible maid service.
May 17, 2013
Rated 3 out of 5 by Avimalka1985 Disappointment
We were disappointed in two things:
a) the thermostat going on and off all night makes for sleep interruptions.
b) two of the four days our room was not cleaned, beds not made, etc.
May 15, 2013
Rated 2 out of 5 by Gregi Room was dingy and smelled of cigarette smoke.
Carpet and upholstery were dirty with obvious stains and worn areas. Entryway and bathroom smelled like cigarette smoke. To the staff's credit, they did supply an air purifier upon request, and it made a little difference, but the room overall (and the hallway) just are in need of sn update. Even with the 15% discounted rate I got for paying online upfront, this hotel room was not worth the price.
May 13, 2013
Rated 4 out of 5 by ENES Great staff, only good facility
The staff was phenomenal; the facilities could be nicer; new carpeting, a computer, a standard refrigerator, an unbroken safety locking stop on the door.
May 14, 2013