Rated 4 out of 5 by Pots802 Great Place for a conference
The hotel hosted a conference and all of the conference spaces were nice. they did a good job of setting the rooms up and having them ready in time for all the attendees.
August 11, 2014
Rated 4 out of 5 by academy2 Comfortable beds; great gym!
This hotel was really welcoming, and the beds were really comfortable. The gym was far better than I've seen in most hotels. The decor in the hallways could have used some sprucing up, but otherwise it was a great experience.
August 6, 2014
Rated 3 out of 5 by MW13601 Not what I was expecting
I understand that being in the city things will be a little more expensive which it was almost $200 for a room with a queen bed. The carpet was dirty and needed stretching. The shower head leaked. Besides that I had to pay $38 for overnight parking. In order to internet service, you had to pay for a package. I can't believe that with the money paid that it would not be free. I was overall disappointed with this stay and will not stay there in the future.
September 19, 2013
Rated 1 out of 5 by Vonterro Lights Out
This hotel was dirty. Standing water in the parking garage. The lobby was dirty, the staf ignored the guests. The elevator was filty. The room,.. OMG. the lights did not work, the carpet was dirty. The bed had spots on them. Then, on top of all that, you charged for internet. " where they do that at".. I was done. Never again.
July 20, 2014
Rated 5 out of 5 by MisterAK This hotel provides outstanding all round experience and value
The Sheraton Downtown Philadelphia has been my home away from home 5 days a week for many months. Aside from the great location, i like the friendliness of the staff that begins upon arrival at check-in and lasts until I check out. The hotel has a great gym facility and pool. I always take advantage of the hotel's Green Program that gives you points or vouchers for each day you forego unnecessary and wasteful daily room cleaning service. I like the fact that because this Sheraton is very popular, one is likely to meet an eclectic mix of people, ranging from sports team members to nerdy scientists to teachers union members. Rooms are clean and very comfortable though some would benefit from new carpeting. The Concierge Lounge is one of the best I have experienced. All in all, I am very happy with this hotel and would recommend it to anyone.
April 5, 2014
Rated 5 out of 5 by ogbvj Great recovery
We were in Philly for convention 7/20 to 7/26 2014..Had a little evacuation...BUT wow was everyone super duper accommodating:) We wanna take our family to Philly in 2015 and we would stay here again! Thanks to Carlton and Stella for just BEING awesome people!
July 31, 2014
Rated 5 out of 5 by sgardens Super stay in Philly
The staff was amazing! From bartenders to concierge, best staff I've seen in a long time.
August 14, 2014
Rated 2 out of 5 by kelly watch your account after you stay
The room was pretty nice and the bed was comfy. You have to watch everything you use in the room, because they will charge you for it. the internet was rediculously priced 3$/hr, the parking was also insane up to $ 44. After we stayed we had paid in cash and they still charged my card, then I had to fight to get my money back for their "mistake". If you have to stay in philly, there are plenty of other better hotels in that area with more ammenities.
March 12, 2013
Rated 2 out of 5 by OnTheRoad Good Location ....... But
Near my meeting location, but my room was below average: stained carpet, missing desk lamp, missing closet doors, half the water did not make it thru the shower head due to leaks from the tub spout and shower head adjustment knob. No housekeeping following 1st night. Desk lamp supplied and housekeeping restored after reporting to front desk, but coffee condiments not resupplied! Hotel restaurant, Phillips, had great service, dining, food, and drinks.
February 2, 2013
Rated 3 out of 5 by Bonnie Found Lacking
I made my reservation a month in advance, arrived at the hotel at 4:00 and was told my room wasn't ready. I had dinner reservations at 5:30 and needles to say this situation was very inconvenient. By 5:20 I still hadn't heard from the front desk so my waiter checked for me. The front desk said if I would take a double bed room I could have a room right away, but if I wanted the single queen it was going to take a bit longer. I was NOT a happy camper
May 2, 2013
Rated 5 out of 5 by Michael8383 Friendly staff, clean and comfortable.
Staff was incredibly courteous and helpful. Room was clean and would stay here again. Hotel restaurant food was good.
August 11, 2014
Rated 4 out of 5 by sclpaintman Weekend Stay
I gave this hotel a good rating and not excellent for a couple of reasons. This is a fairly upscale hotel in the city which attracts a lot of business folks. Although I was here on recreation, I am a business traveler. Charging for internet service in a room at a hotel of this caliber is antiquated in my opinion. I would rather pay an extra $5 on the rate to not have to go through the hassle of paying for service separate. Also there was no indoor hot tub in the pool area. Long drives or plane rides for many travelers result in many achy guests and that would have been a welcome site. Also the concierge desk was not very knowledgeable on many of the restaurants nearby. Lastly, a Continental type breakfast would be nice to offer guests who don't want to sit down and pay $15-$17 for a buffet, even if there was a small charge like $5 for it.
January 14, 2014
Rated 5 out of 5 by JillyVa Great staff!
I thoroughly enjoy staying at your hotel. One of your managers, Peter, is EXCELLENT! Personable, helpful, friendly - I can't say enough about him! Although I was disappointed that the concierge lounge only offered breakfast on weekends, Elsie Riddick (I think was her last name) was also EXCELLENT. She was helpful and when a coffee situation needed fixing - she fixed it! Thank you to both of these employees for making me smile and being so kind!
February 24, 2014
Rated 5 out of 5 by kt101 Always a perfect stay!
The staff here is exceptional, always smiling and always taking the extra step to make your stay perfect.
August 12, 2014
Rated 2 out of 5 by Davepchicago Hotel needs a system and facility makeover
Basically we had mostly bad experiences.
1. Room not ready early as requested; that was ok, but then still not ready until management intervened 1 and 1/2 hours after 3:00 check in....so we waited a total of 4.5 hours.
2. bed was broke, took three tries/days, till it was fixed.
3. WIFI signals need an upgrade throughout.
4. Alright to be in construction but elevators, halls were dirty; room after we dusted ourselves with a towel had been filthy.
July 22, 2013
Rated 1 out of 5 by matt370 Just Disappointing ...
Unfortunately, the hotel/room did not meet what I expected from Sheraton ...
It was clear that the room was not very clean (stained carpet, hairdryer full of hair, stained surfaces in the room). Very noisy air-conditioning, I wish I could just open the door. Room was stuffy.
There was no Shampoo!
The sheets were very clean and high quality ... the mattress was filthy underneath.
Hallways were not clean either ... the hotel lobby was good.
September 22, 2013
Rated 2 out of 5 by Joe1354 Mediocre Hotel
I have stayed at this hotel numerous times. Unfortunately, the rates in Philadelphia are pricey. So, I end up staying here. I wish I could stay somewhere else, but as a loyal Starwood customer - have to stay here. The rooms are run down, staff has been inefficient. Inevitably, there seems to be a problem with my reservation every time I check in, as well. I hope they get their act together - as unfortunately, I'm sure I will be here again.
July 5, 2012
Rated 4 out of 5 by danie615 Great stay except for morning of departure
Came down to Philadelphia for weekend vacation. Arrived at the hotel, staff was very friendly and accommodating. Room was ready and checked in a little early which was a nice plus. Room was clean and comfortable. Housekeeping was very accommodating asking if I need anything to let them know. The only reason I am not giving them 5 stars is that the morning of my departure, power went out at 7am and there was no communication with guests until 7:50. They first said that it would be fixed shortly and then came on a little while later and said they didn't know how long it would take to be resolved. I wasn't going to check out until close to 11 but decided to check out early because the room was getting warm. I was not enjoyable showering by cell phone light. They also had only one elevator working because certain parts of hotel had power. Took about 10 minutes to get to the lobby in a very cramped elevator. When I checked out they gave me a complimentary breakfast buffet which I appreciated but they need to communicate with guests a little better. A worker there mention it happened last week as well.
August 3, 2014
Rated 3 out of 5 by Michele80 Good Price and Location, BUT Loud AC
The hotel itself is excellent and perfect location, and excellent view from the 25th floor; However the AC is so NOISE that woke me up all night long each time it would go on. It was nice and quite when off, but it would startle me each time it come back on - so we could not sleep and we were very tired the next day to do Philly tourist stuff.
I really hope they pay close attention to this issue - other than that would be a perfect stay.
July 4, 2012
Rated 4 out of 5 by Bcup1022 Comfy overnight stay
This hotel is a comfy place for an overnight stay. Philips Seafood house, as well as room service offer great food choices; location is convenient to center city attractions & located across from a $5 overnight parking garage if you want to skip valet parking service. Room was clean, great flat screen tv. We have stayed here twice, & my only complaint is the noise level in the hallway gets a bit loud, but overall did not disturb my stay.
February 11, 2013
Rated 4 out of 5 by DrexelRN Great hotel for Drexel visit
Location to Drexel was even closer than imagined-1 block! Facilities were clean. Staff were helpful. I liked being able to use the complementary service to print my boarding pass. Was glad there was a starbucks in lobby, used it on the way out the door. My bed was beautiful, just wish it wasnt so firm, other than that I had a good stay. I could tell the hotel was used to business travel, the shuttle from airport and back was easy to use.
January 17, 2013
Rated 3 out of 5 by HJL62 Okay
Waht was good was complimentary WIFI. Bad was that due to reconstruction, no bar where on could get a cold beer in the evening.
August 7, 2014
Rated 4 out of 5 by Jaunty50 The staff
I especially want to commend this hotel on its choice of staff who are professional, attentive, helpful and charming.Special praise go to Toni and Edward at reception, Eric at the Concierge desk and Shawn in the Club Lounge restaurant. A hotel can be judged by its staff and because of them my stay was memorable as they went out of their way to be helpful. The choice of staff is a reflection as well on the hotel which has chosen them.
December 18, 2013
Rated 4 out of 5 by James1020 Excellent central location
Stayed four nights in July 2013. Good central location. Mary in Concierge was a huge help for site seeing and dinner reservations. Room was comfortable, restaurant had excellent buffet breakfast. AC did not work upon arrival and was repaired within a couple of hours. Front desk manager called, apologized, and comped our next morning breakfast. All employees were very polite and helpful. Would definitely stay at this location again.
July 22, 2013
Rated 4 out of 5 by Vicki2014 Good weekend
The room was comfortable, clean and updated. I thought it was great that there was both a shower and tub in the bathroom. After hours of walking around, a good soak was very welcome. Everyone I interacted with at the hotel was friendly and helpful. I had a "Pure" room, which was not adequate for my allergies, but might be perfect for someone having less of an "allergy year" than I seem to be having this year. There is no in-room safe, however, so I had no way to adequately secure my electronics. Also, I paid for the breakfast, but would not do that again. There are mostly carbs, not good for me, but the selection was healthy at least. Also, they don't put out enough snacks, and I never saw any hot appetizers, so if you want some, I guess you have to be first in line. Finally, while the wifi is not free, there are some computers available and the one in the Club, if you purchased access with our room, can be used for free.
June 24, 2014
Rated 2 out of 5 by KMS1 Unpleasant stay
This is my first time using my preferred status and I did not see the huge benefit. The staff has an abrupt and unconcerned manner. This was my 13th day of being on the road and I did not get any comfort here. The heater in the room was loud and I did not get the feeling that anyone would care so I suffered through. The parking was way too high, and I was not automatically offered the code for the wireless of which I was entitiled.
November 19, 2012
Rated 3 out of 5 by Tiff72 You get what you pay for!
Chose the hotel because of the location and inexpensive rate. Location was great, but hotel was average. Parking was horrible and the cleanliness of the hallways and rooms could use some improvement. Lobby bartender Allen, was fabulous, however the bar manager (I believe his name was Jay) was rude and unfriendly. He needs to work on his attitude. The rate was affordable, which I definitely appreciate, but you get what you pay for.
March 4, 2013
Rated 2 out of 5 by david72 disappointed
I've stayed here a couple of times and had great experiences but last time was not that great the comforter on my bed was dirty and stained the carpet was dirty the hall carpet was dirty and not vacuumed the whole time we were there the pool had some kind of slime in it and the previous guest left clothes in the dresser I did complain but I may try a different hotel next time I paid approx.$200 for the night and it wasn't worth it
April 30, 2013
Rated 2 out of 5 by DanB This Sheraton needs soe work
This Sheraton is the least of the one's I choose when I stay in Philly. The only thing is has for me is a good location. The hotel needs an overhaul. The carpet in the rooms need replaced/ My room had peanuts on the floor by the trash can. Even the driveway in is marked off because the curb is chipping away. This Sheraton is definitely not up to the standards of other Sheratons I stay in, and will only stay there a my last resort.
May 11, 2013
Rated 1 out of 5 by CON2013 disappointing service
I arrived with 2 children and a lot of luggage at a slow time in the evening. I wasn't offered any help; the door man did open the door but that was it. We had a lot of issues with our keys not working and having to go to the desk to get them reset. Your fee for internet is outrageous, especially charging for each individual device. Staff was semi apologetic when we had significant issues with rooms not being ready for our staff.
July 26, 2013