Rated 3 out of 5 by sadvisitor notimpressed
The staff was very professional, polite and showed concern. The room was ok but nothing great. No refrigerator and I found this very surprising. I did not expect a kitchen but a refrigerator for drinks and medication. The sheets we like sand paper so wear PJ. Like I said the hotel is Ok, just OK.
September 17, 2012
Rated 2 out of 5 by Philly12 Sheraton Philadelphia
Needs some cleaning, carpet stains everywhere. Could improve on shuttle transportation. Could improve on food services at night
October 14, 2013
Rated 2 out of 5 by BH98 Lack of Customer Service
I stayed at this hotel from 9/27-9/29.
Upon check-in, the person who helped us out was extremely helpful, friendly and informative. However, once we got to the room, I had a question regarding the internet connection so I called down to guest services. I was given a curt answer and pretty much hung up on and left to figure it out on my own.
The next morning, Saturday, I called down to guest services to request that maintenance come up because our toilet was clogged and was again greeted on the other end of the phone by a curt response that someone would come and we didn't have to be there when they did.
So we went to an entire day of medical meetings, came back to the room to change and head right back out and still had no toilet. Luckily, my family was staying right down the hall from me, so rather than deal with the un-helpful staff again, my husband and I used our relatives' bathrooms.
I understand you are a busy hotel and have a lot of guests who I am sure are very demanding, but I do not think that what I asked about/for were over the top.
I would definitely not recommend staying here to anyone.
September 30, 2013
Rated 1 out of 5 by SD1971 Hotel Stay
This hotel was the worst Starwood I have stayed in. The maid service was terrible, my room didn't get fresh towels, no coffee replacements, left my room service tray in the room from the morning. The bedding horrible, two flat sheets that come off the bed. Horrible, horrible, horrible.
June 3, 2013
Rated 2 out of 5 by tarzan1 Not a good experience
Check in service was awful. Over an hour late getting a room from promised check in time. When you pay for a room it looks like to me you should be able to check in on time. Check in staff rude. Room dusty on TV and furniture. No wash cloths in room.
Food was good at the meeting facilities.
May 28, 2012
Rated 4 out of 5 by noguns pleasant stay
This time I got a room at the club level. And so at least 2 of the 6 elevators were out of service I never had to wait long for one. At one occasion my room wasn't cleaned and it only took me two attempts to get this resolved.
September 10, 2013
Rated 5 out of 5 by NAVYGIRL33 Best Value in the Heart of the City
The hotel was great! The location was great! And, the price was fair considering the location and amenities.The only issue I had was after checking into my room, I noticed the maid staff left a dirty cloth on the floor and I had to wait two hours for a plunger and refrigerator.
July 2, 2013
Rated 2 out of 5 by Beantown Needs Updating
Hotel feels very run down. Staff was very polite, but I did not feel like anyone asked how my stay was or recognized me as an SPG loyal member. My shower did not drain and I had to make it a point to tell the counter at check out, which was met with a thanks I will let maintenance know.
March 8, 2013
Rated 3 out of 5 by Klippy Weekend Visit
Recently stayed at this property to attend a graduation in town. I was happy with the recognition of my gold member status and upgrade. The room was comfortable and in good condition. Overall, the property could use some updates and more attention to cleanliness of common areas.
June 18, 2013
Rated 5 out of 5 by MrTee Prmier Business Traveler's Location
The unfailing positive attitude and friendliness of everyone at this property make my frequent visits to Philadelphia that much more pleasurable. Great location, clean and comfortable rooms, good food, and some of the best views in the City make this a sure hit for business travelers
May 4, 2013
Rated 3 out of 5 by Carolyn no free wifi?!!
can't remember last time I had to pay for wi fi access at a hotel, especially when it costs $200 a night to stay there. We had a reception the last night and water cost $4? Really?. Clean rooms, friendly staff. Long waits for an elevator . Can't take the stairs to the 20th floor...
April 10, 2013
Rated 4 out of 5 by girzee666 Even though it was crazy busy
Last weekend at this particular Sheraton was extremely busy! I think there was a costume ball, a wedding, a conference, and additional traffic due to the Eagles playing on Sunday. I was very upset when I was checking in and probably would have walked out had it not been for the help of the gentleman at the Front Desk! He was kind, patient and understanding! We have a dog and will ONLY stay in dog friendly hotels. After I booked our trip we were offered a chance to choose an upgrade for a nominal fee. We chose to upgrade, well apparently it was an automated acceptance because you cannot truly upgrade when you have a pet. The dog floor is a specific floor and that is the only floor you are allowed to stay on if you bring a dog. Needless to say I was very upset. I had just driven over 200 miles. This was all for an important occasion. I can honestly say had it not been for the gentleman at the front desk being so wonderful we may have found another hotel and left the Sheraton.
All of the staff at this Sheraton are very nice, polite, friendly, upbeat, helpful and kind. Every person we encountered that worked for or with this Sheraton was an absolute delight!
I was a little disappointed at our room and the Clubhouse but considering the service I have chosen to look over all that.
October 29, 2013
Rated 5 out of 5 by Patze Mother's Day Walk
For the last 3 years, my family have stayed
@ the Sheraton in downtown Phila, Pa.
This is a great group of people. Their focus
is exceptional care from the front desk to the
maintenance department. All our questions were addressed immediately.
Thank you for the exceptional care,
May 13, 2013
Rated 2 out of 5 by LDMassachusetts Time for a remodlel!
This property is a little tired and needs a remodel. The staff was great and the location is really good, but the old decor and finishes made me sad.
October 5, 2013
Rated 3 out of 5 by rovingreporter Good hotel in great part of town
Great for walking to the Franklin institute, Art Gallery and other smaller museums. 20 mins to independence square. CLose to highways and 5 minutes to University City.
Overall satisfied with the time we spent here. The staff were very attentive to our needs and should be praised
March 16, 2013
Rated 4 out of 5 by Mazzy73 A little improvement, but overall very good.
The location and room comfort was excellent. The room itself needed a little more attention. The bathroom tub was wet and had hair in it. The dairy creamer for the coffee was spoiled and solid. The staff was very friendly and helpful. Though they did not offer any SPG incentives.
August 25, 2012
Rated 2 out of 5 by Rick AVOID THIS CHEAP MOTEL
Rude staff, old, poor cheap renovation, marginal location. First room assigned (422) was on a roof level- anyone could simply walk up to the window, AND IT FACED A WALL. Asked for a new room and got (room 605) DIRECTLY ACROSS THE HALL FROM ICE & VENDING MACHINES...NOISE !!
June 8, 2013
Rated 4 out of 5 by Annabell7 Key location for fireworks
SPG club level service for evenings should at minimum run from Mon-Fri. It' s not offered during holidays or Friday's. This should be advertised somewhere otherwise it's deception. The concierge staff, room cleanliness and the view at this property were spectacular.
July 7, 2013
Rated 3 out of 5 by Alec78 This hotel did not meet my expectation
The carpet in my room had stains. The bedsheet felt "rough" to the skin. My stay wasn't bad but I was expecting something a little bit better for a Sheraton.
October 1, 2013
Rated 3 out of 5 by ManuelM Not one of the best one
If you stay more than 3 days make sure they give you the room key for the 3 days because they never change the default setting and on wednesday you will need to get a new one (It happened to many the 3 times i stayed there). Or worst wait 45 min on the 25 floor for a new key.
December 9, 2011
Rated 5 out of 5 by Recie4u This hotel has great customer services
I was very impress with the staff at the front desk upon my check in and check out. It was a very smooth experience even with the lines long they moved swiftly and friendly to get the line moving as quickly as possible.
September 3, 2013
Rated 4 out of 5 by Bappn Sheraton Philly
Really nice hote. Room very comfortable and clean.
Elevators were painfully slow, so I took the stairs a few times...and while I know stairways are generally for emergencies only, I was struck at how dingy and unwelcoming these stairwells were, Particularly the north tower.
February 26, 2013
Rated 2 out of 5 by John2255 Good location and staff but...
The room was less than I am used to at Starwood Hotels. The door to my room required slamming it to close, sometimes more than once. The air conditioner banged each time it started, There were stains on the bathroom wall and the paint on the bathroom ceiling was bubbling.
July 23, 2012
Rated 3 out of 5 by Sue78 Could have been better
Was charged for a cot that we didn't need. Had the wrong room when we arrived but they did handle the change quickly. The new room had a window that was cracked from top to bottom - a bit dangerous and not at all attractive! Never enough towels available.
July 15, 2013
Rated 2 out of 5 by Visitor19 Sheraton Philadelphia Downtown
I was very disappointed with the condition of this hotel. The carpet in the room was very stained and the bathroom just looked worn. The shower head would not put out a full flow as half the water still poured out of the tub spicket. I would not stay in this hotel again.
February 24, 2013
Rated 4 out of 5 by VirgoGirlsTrip Convenient location
Hotel is in walking distance to many tourist sites, shopping, and restaurants. Rooms were standard for Sheraton but no "wow" factor. We had a great view of all the museums from our window.
September 16, 2013
Rated 1 out of 5 by ksk17 In need of a total make-over and a good cleaning
This hotel is old and tired. The entire hotel needs a make-over. The public spaces are not being kept clean. The same litter was in the hallways all three days of our stay.
The noise levels both from within and out make it a very undesirable place to get any rest.
April 29, 2013
Rated 5 out of 5 by chip92057 Everything was perfect
From the bellman to the front desk to the bartender, everyone at this hotel were top notch professionals who went out of their way to ensure our group was taken care of. Great job!
September 17, 2013
Rated 1 out of 5 Kiddie City
During my stay apparently there was a teenage mutiny at the hotel. 20+ minutes average wait for elevators, Teens running around the hotel unsupervised all hours of the day and night playing knock knock and running. I had to call to the front desk multiple times.
January 28, 2013
Rated 3 out of 5 by Titi The location is great but...
Average experience due to the fact that they have a big problem with elevator (20 minutes waiting time!).
Just not enough elevator for the amount of room.
Ben, restaurant gm, is an outstanding hospitality team member....make sure to meet him during your stay.
April 2, 2013