Rated 2 out of 5 by Professorbob Not awful, but mediocre
The last two glowing reviews, coming after some quite negative ones, are enough to raise one's suspicions. The real truth is that this is a well located, very large, clearly "middle-aged" downtown convention hotel. Lobby is huge, and quite uninteresting. My room was clean, spacious, but unexciting. Free wi-fi was a plus. Shower was antiquated. Dinner at main restaurant, Phillips Seafood, was a bit cheaper than most hotels, but totally boring. I would not avoid this hotel if I had a meeting there, but would not go there on my own. There are much better around Philadelphia, including Sheraton Society Hill.
November 21, 2011
Rated 2 out of 5 by madw A couple of things
The hallways in the hotel were smelly, first of animals, and secondly urine.
the room service was tardy
the room was not cleaned the 1st day, till a call was placed.
February 7, 2014
Rated 2 out of 5 by SandraPhilly Front desk staff unreliable
Stay here all the time. Front desk staff have MISSED crediting "Make a Green Choice" points for the vouchers I turned in TWO times in 2 different weeks! This was after they reassured me they'll take care of it at checkout. The hotel isn't great, but when the staff aren't reliable and don't do what they promise - this hotel becomes horrible!
January 21, 2014
Rated 3 out of 5 by natie00 disappointed
when checked into our room we found the bathroom to be filthy. Big strands of hair were hanging from the bathroom door knob as well as hair on the floor and in the bathtub (appeared to be"private area" hair) there were no washclothes the toilet paper holder fell off the wall the first time we used it. trashcans had no linings (bags?) However guest services were prompt when asked to fix the problems
February 19, 2014
Rated 2 out of 5 by Danton Needs a major renovation
The heater sounded like a freight train going through the room every time it turned on. The sink barely drained; the toilet barely filled; the shower handle felt as if it was about to fall off.
A fire alarm went off for over twenty minutes Saturday night. I understand that it couldn't be turned off until the fire department gave its okay, but there was never an all clear. I had to call the front desk to find out everything was safe.
I was offered a room on a high floor when I checked in and accepted gladly. It turned out the room on the 16th floor looked right across the street at an office building.
Finally, the bill was not split between the two guests in the room so we had to spend an extra ten minutes getting it cleared up when we checked out.
This is the worst stay I have ever had at a Sheraton.
January 31, 2014
Rated 3 out of 5 by Evang5210 Housekeeping issues but comfortable hotel
My check in experience was great. Front desk staff were accomodating to my request for a room away fromt he elevators. Upon arrival and inspection of my room, I discovered the bed skirts were dirty on both beds. I reported this to the housekeeping supervisor. She asked, if I wanted the skirts changed or my room changed? I opted for the room change. The selection of food choices on the buffet needs an overhaul.
February 18, 2014
Rated 5 out of 5 by Bully Top Choice in Philadelphia!
We chose the Sheraton Downtown Philadelphia because it was closest to the site of a family 50th anniversary celebration luncheon. Upon arrival we were upgraded to a club room on the 25th floor with an amazing view westward - the Basilica of St. Peter and Paul right below us, Logan Square and Franklin Institute directly across from us, and the magnificent Philadelphia Museum of Art in the distance. The concierge desk was most helpful with a print-out of restaurant suggestions, maps, and directions, and every staff person we contacted was friendly and helpful. They have a rooftop ballroom with floor to ceiling windows that we thought looked just perfect for a wedding reception. We would definitely stay there again!
January 22, 2014
Rated 4 out of 5 by LLLLLLLL I really enjoyed my view..
of the cilty at night from the 19th floor. The lobby was cold and somewhat unwelcoming. All the staff was nice and eager to please.
February 18, 2014
Rated 5 out of 5 by PVJ64 Comfort, convenience, care
Each staff member remembered the names of my wife and myself. One overheard that my wife was celebrating her birthday during our stay and several staff members congratulated her and the concierge sent up cheese and crackers, her favorite snack. Angel G was so gratuitous and during a snow storm and it's aftermath kept the walkways clear in bone chilling cold and only paused to help each guest empty and load their cabs. He deserves a promotion as he could be an excellent front desk staff member.
January 25, 2014
Rated 4 out of 5 by JoeAgo Family Fun
Good location close to museums. Pool is nice distraction for the kids. My son was locked out of his room due to a door malfunction. Service was dispatched quickly to work on the door. Only suggestion is to extend hours of starbucks stand.
February 17, 2014
Rated 5 out of 5 by DavePA Great Location
Convenient to everything downtown.
January 31, 2014
Rated 2 out of 5 by Mike2014 Cheerless hotel and unhelpful reception staff
The hotel is in need of some decoration. The reception staff on the day that I checked-in were unhelpful and unaccommodating.
Just as I was about to sleep there was a fire alarm and all guests had to evacuate rooms. It was chaotic.
I would not stay at this Sheraton again. Very disappointing.
January 28, 2014
Rated 5 out of 5 by NYTraveler123 A pleasant stay
I have stayed at this hotel more than once and as always to be expected, the staff was very accomodating, the rooms clean, and as a starwood member have always been upgraded at no additional cost.
Always a pleasant experience
February 13, 2014
Rated 2 out of 5 by Swimmerk So-so, better properties in the area
I stay at this hotel quite a bit (approximately 10x over the past 6 months).
- Most of the staff are very helpful
- The location is great, most of Philly is easily accessible
- I can never seem to get the internet to work on the higher floors
- Your room type request is merely a suggestion
- You may or may not get adequate toiletries or towels
- The property is in dire need of an update (mystery red stain on door handle, stains on carpets, hole in wall, shower which will not get hot)
The property has potential and the staff is great... but this place really is a dump.
June 29, 2012
Rated 5 out of 5 by Campos64 Highly Recommended
I would recommend this hotel to anyone traveling to Philadelphia, whether it be for business or fun. The rooms were clean, the location was perfect, and the entire staff most helpful with any request. I have read some other reviews, and disagree with most of their comments. I am the type of person that cares less about whether or not the bathtub is a jet-stream or if the room has fancy amenities. When I travel, I like to enjoy the city and the company I am with, and this hotel helped me do exactly that. The location provides easy access to all of Philadelphia, by foot or by subway. The staff go above and beyond by providing suggestions and answering any question that one may have, making sure your stay is enjoyable. Also, the room was perfect for a relaxing evening and quality sleep. I will definitely stay here again.
April 24, 2012
Rated 5 out of 5 by AJ2012 The good and the BAD about Sheraton DT Philly
My partner and I travel a little too much and we WERE faithful patrons of another chain due to several bad experiences we decided to go with the Sheraton...Well, what an unbelievable weekend....
Here we go:
Room= The room was impecable, the staff with no hesitation or question gave me new towels when we asked.Kudos to house keepng..that rooms met my OCD habbits lol..
Pool - amazing, clean however too many kids :)
THE BAD::: WE HAD TO LEAVE :( But i'll be BACK
March 13, 2012
Rated 1 out of 5 by bestman not up to par for Starwood Property
It starts with filthy elevators. The stainless steel doors were covered with dust...you could write your name. Informed an employee who was in the elevator with me and he said he would take care of it...still dirty 2 hours later. The cordless phone by the bed did not work...reported it at 7Am when I departed for a meeting. When I returned at 10 PM no resolution. One morning I requested change a the front desk for a $20. They said sorry, perhaps I could try the restaurant. I am an SPG Gold member, so was very disappointed with this property. I live in New Orleans where all hotels pride themselves on service...this was seriously lacking at the Sheraton Philadelphia.
January 28, 2014
Rated 1 out of 5 by sfdjah Avoid at all cost
I stay in hotels almost 200 nights per year. My company makes me stay in this one once a year and it is BY FAR the worst hotel we stay in.
For example, on the last trip I checked in, went to the first room...it was still dirty, bed not made, towels everywhere...it was gross.
Went downstairs got a second room...somebody was IN the second room watching TV. Thank goodness they had clothes on!
The third room was finally clean (relative term, it really wasn't clean, clean) and unoccupied. When I asked if they could at least give me a drink coupon or something, for all of the mess the front desk manager said..."oh, no. We could never do something like that." Seriously?
All of this not even to mention that this has to be one of the dirtiest hotels ever...hasn't been thoroughly cleaned in years.
Avoid it at all cost. But if you decide to stay here anyway all I can say is...good luck!
June 1, 2012
Rated 4 out of 5 by Freud1 A great refuge in a storm
This hotel was a great refuge in a bad storm. We found a clean modern comfortable room with unexpected thoughtful touches such as a curved shower curtain rod so that the curtain doesn't stick to you while showering,and coffee and tea in the room. The staff was extremely solicitous and helpful. Only complaint is that the underground garage had puddles of water and floor wan not too clean.
February 8, 2014
Rated 5 out of 5 by ffera F Fera
The staff was extremely friendly and helpful
February 10, 2014
Rated 1 out of 5 by Tara1 Far Below SPG expectations
This hotel needs major rehab!!! Right from the start, my impression was not good. A convention had just left and the lobby needed major attention. Lots of trash, debris, an an unclean look. I could forgive that but the room was majorly outdated. The carpet was EXTREMELY worn out. The hallway carpet had stains all over it. It just did not feel like the 'newer' Sheraton feel. Time to spend some money and bring this hotel up to date. Would not stay again.
February 5, 2014
Rated 1 out of 5 by marionlibrarian Very disappointed
I was extremely disappointed in my recent stay at the Philadelphia Sheraton. My room had peeling paint and wallpaper, stains on the carpet, shower head pulling away from the wall, and there was some kind of shredded paper all over the hallway in front of my room that did not get cleaned up the entire time I was there (4 days). Vending machines were only located on one floor of the entire hotel, and would only accept dollar bills (no coins). Since there were no change machines either, I was unable to use my coins or my $20 bill.
January 30, 2014
Rated 5 out of 5 by Lindy1 Great hotel, Green Initiative needs work
The hotel and room were comfortable and met our expectations. I liked that they offer a Green Initiative, where you can decline daily maid service for new towels and linens. Instead, you receive a $5 food voucher or 500 points for each day you participate. We received the voucher the first morning, but the two subsequent mornings of our visit I had to go to the front desk to request our voucher. A minor inconvenience, but still something that they should address if they are going to offer this incentive.
Parking is expensive, but "normal" for area hotels at $38 a night. One block over is a public garage that is $18 for 24 hours and $5 on the weekends. It's worth the very short walk!
June 27, 2012
Rated 5 out of 5 by mlt3 Great Service at a Packed Hotel
Staff service means everything when a hotel has multiple events going on inside the hotel plus major city events. Our stay was for business to attend a conference at the hotel, Philly Marathon was Sunday. Our front desk experience with PHILLIP, CRYSTAL and TONI was exceptional as well as the service from MARY (concierge) BLESSING (housekeeping),and NICOLE (our waitress in the Lobby Bar). SPECIAL THANKS GO TO EDWARD in security who went above and beyond to make our stay exceptional. On Saturday the hotel provide complimentary fruit, beverage and pretzels ALL DAY. Very appreciated and unexpected.
November 23, 2011
Rated 5 out of 5 by Cate14 Even Better than Expected!
I landed with nine high school students on a Model UN Conference trip. The rates and rooms were outstanding, but the most significant impact came from the extraordinarily helpful concierge and hotel staff.
Check in and check out were easy, and reservations for lunch and dinner were made almst without our having to ask.
I could not have been more pleased.
February 3, 2014
Rated 1 out of 5 by Campos64 Not what I expected
The check-in process was great, very courteous and helpful. However once I got to my room I was very disappointed. I would never have expected all the scary stains I saw in that room! From what looked like rust marks on the pillow cases, to black mold-like stains on the bedding (as well as hair that was not mine), and stains on the carpet and curtains, it was gross! It felt like the whole room and everything in it needed a proper wipe down and certainly the bedding needed a bleaching.
Lastly, I tried to leave a parking permit at the front desk for a colleague (not staying at the hotel) to pick up the next day. Unfortunately, the item I left mysteriously disappeared into a random black hole that no one at the front desk could account for. After being grilled by staff about whether or not I had the correct Sheraton I had to leave the event I was working at, walk two miles to meet up with my colleague and provide a secondary permit. The whole issue was ridiculous and a big inconvenience.
May 15, 2012
Rated 2 out of 5 by John751 Hotel has major service problems
This is a good location property that I have stayed at a bunch of times....and have rarely ever had a good experience from a service basis.
I was charged parking for the 3rd time in a row even though I did not park in their garage and I specifically mentioned this to the check in person. I was told I had to "CALL STARWOOD" because my profile was checked that I always park my car. Starwood claims that this is NOT a central office issue and rather a local hotel issue. To have the front desk argue with me several times on this is very frustrating when I am in a hurry to check out of the hotel is frustrating.
I am platinum and have never had this problem with any other property.
The other big issue is how thier systems integrate with Starwood. For the 3rd time, my stay has not been posted correctly in my Starwood account. This has required me spending time following up with Starwood and the hotel to get the issue resolved. It was not that I had an ineligiable rate, ...it was a AAA rate!
Sheraton Philadelphia.....please fix your computer systems and train your people not to be rude...we are the customers.
November 1, 2011
Rated 4 out of 5 by LibrarianTex Great location
This is a great place to stay to see downtown Philly sights and to attend a convention. The staff is one of the best we have ever enjoyed. There are some maintenance issues that need attention, but there are most places. No hot tub, but one of the best workout facilities we have ever found in a hotel.
January 30, 2014
Rated 2 out of 5 by Unimpressed2014 Management needs training
Called Guest Services to complain of noise and was transferred to "manager" on duty. I was told that there was a party going on and that it would be "over by midnight" (i.e., I should just wait it out). I was also told that "there wasn't anything management could do" about the noise, though I was offered some ear plugs. Clearly, management needs training on customer service and responding to guest complaints.
January 27, 2014
Rated 3 out of 5 by LCWS Room nice, but hotel cold
I realize it was cold outside, too, but I wore my coat to get a drink in the bar. Staff answered all questions, but front desk staff had to be asked a number of times to get an understanding of the hours of the club floor room and wifi info. There was no info about Philadelphia or the hotel amenities in the room. The restrooms on the mezzanine floor had NO heat. Just a little attention would make this a great hotel.
January 27, 2014