Rated 5 out of 5 by BradM Great Clean Hotel
Stayed here just for one night but was very impressed. lobby is very nice and large. If you can, upgrade to club level as the view is great and the free food and drinks are a perk too!
August 30, 2013
Rated 2 out of 5 by Jackdev21 Room in poor condition
Rugs were dirty and stained. Left sunglasses in room called when I got home talked to housekeeping said they would call back with update Have heard nothing. very poor customer service
August 21, 2012
Rated 4 out of 5 by Adrienne25 Restaurant
My son and I ate breakfast in the hotel restaurant each day and the servers were very friendly and helpful. We really liked it that breakfast was available all morning on the weekend.
August 29, 2012
Rated 5 out of 5 by John678 This hotel exceeded all my expectations
This is a top shelf hotel that takes first rate care of their guests. From Toni, at the front desk to Mary, the concierge, they exceeded our expectations and made us feel like family.
April 22, 2013
Rated 2 out of 5 by btravel The Sheraton that Time Forgot
Stained carpets and wallpaper; generally unclean hallways and lobbies; public areas felt rundown; everything had a shabby, sad kind of feeling; found used wash clothes in the bathtub.
June 14, 2013
Rated 3 out of 5 by Donna321 conference help
I stayed at this hotel for a conference. Kyntoya, who coordinates the group events, was so competent and helpful from making reservations to follow up with bills afterwards.
May 19, 2014
Rated 3 out of 5 by Avimalka1985 Disappointment
We were disappointed in two things:
a) the thermostat going on and off all night makes for sleep interruptions.
b) two of the four days our room was not cleaned, beds not made, etc.
May 15, 2013
Rated 4 out of 5 by Joseph51 Great location and staff
I always enjoy staying here. The location is great and allows for an easy walk to all the central sights you want to see. The staff is always super helpful.
June 29, 2014
Rated 5 out of 5 by Mimi62 Grat Stay
Stayed for a Conference. Staff was excellent. Joe helped us out finding a place to eat and providing walking/driving directions. Smile was a welcomed surprise for a big city hotel.
October 16, 2012
Rated 3 out of 5 by Webb1234 Need some changes
There needs to be free wireless in the rooms. For business travel this is a must - should NOT charge for this service. The hallways were not very clean. The staff were very helpful
September 24, 2012
Rated 5 out of 5 by chip92057 Everything was perfect
From the bellman to the front desk to the bartender, everyone at this hotel were top notch professionals who went out of their way to ensure our group was taken care of. Great job!
September 17, 2013
Rated 3 out of 5 by Sarmel Several complaints
Checking in was a problem in spite of my reservations, which were made with great care, and at additional expense in order to get two connecting rooms, and having rcd confirmation. Fortunately the manager came along by chance and straightened out the matter. But the process took at least a half hour.
Second: the coffee maker in my room 1503 was cleverly located in such a way that the instructions in the form of diagrams were absolutely illegible even during the day, and even with all and I mean all, the lights on. Result: no coffee for me in the room.( I dared not unplug the device in order to relocate it.)
Third: In the middle of the night I wanted to change the temperature in the room. But the thermostat is not lighted. And: like the coffee maker, it is not legible even with all the lights on.
Fourth:: There is a comfortable arm chair in the room. Would be great for reading. But, but: there is no lamp anywhere near the chair. Figure that one.
All of the staff with whom I had contact were excellent, lovely and helpful- The restaurant was also excellent, both food and service. Staff is great.
June 6, 2013
Rated 5 out of 5 by kt101 Always a perfect stay!
The staff here is exceptional, always smiling and always taking the extra step to make your stay perfect.
August 12, 2014
Rated 1 out of 5 by Philadalphiasheraton2014 disappointed
Being a SPG member i've seen and stayed at several Sheraton's. This was clear and away the worst one. all areas including service need major improvement.
June 30, 2014
Rated 3 out of 5 by Wallace90 Accommodations not the best
Requested two beds and at check none were available, instead we were given a suite with a King bed and a pull out sofa. My family froze in the living space as there was no heat.
January 27, 2014
Rated 3 out of 5 by checky check in horror
you would think that a hotel could figure out how to check someone in ...why it takes 10 minutes for each customer is beyond me
July 28, 2014
Rated 1 out of 5 by lmt2014 Awful Experience
When we arrived at 12:30 am, our room had been given away, no rooms available, closest room 15 miles away. Housekeeping non-existent.
Would not stay at this Sheraton again.
April 14, 2014
Rated 3 out of 5 by 2014BusinessTraveler Close to Downtown Attractions.
The hotel is close to downtown attractions. Breakfast is awesome. The attitude from the staff is awesome: very accommodating and polite; always willing to assist in anyway.
April 21, 2014
Rated 2 out of 5 by Sam23 Prolonged fire alarm
There was a prolonged fire alarm while I was trying to have a phone conference from my room. This significantly impacted the phone conference. I will not be staying here again.
May 9, 2012
Rated 4 out of 5 by RockinRobin1219 Comfortable room
The bed was great....I've never slept so well in a hotel before!
I didn't realize the parking was so much per day though. Maybe Free WiFi can be included to make up for that??
January 14, 2013
Rated 2 out of 5 by Disappointed Problems
Although most staff were friendly and courteous, my biggest problems were service related. I had to call 5/6 days to have our room cleaned. When I called, I was lied to by front desk staff saying that the housekeeping staff hadn't gotten to me, only to be visited by a manager who admitted that day after day my room had been listed as checked out. One day clearly the staff were doing the heavy cleaning of all the checkout rooms on my floor, but not mine.
It required my family to sit many many times at 4-6pm on the Mezz waiting to have room cleaned. Waiting one day, for toilet paper!
During my stay, weather temps went over 92 degrees, but when turning on our room airconditioner, it was so loud, and useless that we couldn't speak to each other or hear our TV.
On almost all days of our stay, our room keys were disabled, causing every member in our room, and our entire group to have our keys re-programmed. But amazingly, when we did this, no ID was checked to see if this was our room.!
The hotel construction difficult but mostly the window cleaners made noises that woke us 2 mornings.
Sorry, will not stay again.
May 31, 2013
Rated 5 out of 5 by NaKisha Excellence
customer service was pleasant and accommodating to all of my needs. I stayed here the last day of my trip, but will be sure to stay longer the next time I visit Philadelphia!
July 24, 2012
Rated 5 out of 5 by corona36 Staff was very nice
We were there when the evacuation occurred and the hotel staff were more than courteous and obliging to our needs.
August 3, 2014
Rated 4 out of 5 by Maniwan Nice Renovation
Newly renovated rooms were very nice. Great view of downtown from the 25th floor. Room near elevator was surprisingly quiet. Only things missing were a fridge and microwave.
January 19, 2013
Rated 5 out of 5 by naiqueen wonderful hotel and beautiful view
I love the location and conveinience of the hotel in regard to access to center city. The room was absolutely gorgeous. The only thing i wish was included is a refrigerator.
March 5, 2013
Rated 4 out of 5 by Cincy53 Great conference facility
Just attended a three-day conference here and everything ran smoothly. Was very impressed with the staff as they served 700+ for dinner.
July 14, 2014
Rated 5 out of 5 by SoleMarathoner Wonderful room & Great location
Check in was smooth, excellent customer service.
The room was clean with an amazing view. Perfect location for all your Center City Philadelphia needs.
Overall, great stay!
November 18, 2013
Rated 3 out of 5 by shay This hotel is in a great location
I did like the fact that no one told me about parking and when I arrive home there a charge of 38 to my credit card. Wow 38 to park at a hotel that im staying at!!!!!!!!!!!
December 31, 2011
Rated 5 out of 5 by SGS47 Very accommodating, good location.
I pulled up and was greeted by a very friendly valet. I parked my car and was able to check in within a couple of minutes. Room was clean and had everything that we needed.
March 11, 2013
Rated 2 out of 5 by Clkonruby Better luck next time
At check in was given a room already occupied. Could have beed very akward. Next morning toilet would not flush. The attitude was oh well we will get some there to fix it.
January 13, 2013