Rated 3 out of 5 by Erai8 Needs some improvement on cleaning
The hotel was overall pretty nice. However, the cleaning staff is either understaffed or needs more training. I didn't feel my room was "cleaned" the one day I chose to have it serviced. Also, two room service trays were left outside my door at 7:00am on a Monday, they collected other people's trash throughout the day, and they remained there still when I checked out on Tuesday at 9:00 am. Made the entire hall way look trashy. I can't believe no staff every picked it up or reported it. They were there over 24 hours!!!! However, I did stay on the club level and the benefits of upgrading to club status were well worth it. Very pleased with the club room.
April 10, 2013
Rated 1 out of 5 by DI79 Dissapointed
This is the first time I have encountered an unpleasant stay within the Starwood/ Sheraton family.
It is understandable that I arrived earlier than check-in time, however I was still allowed to check in and advised that I would be called once my room was available. Apparently this was told to other guests trying to check-in the same time I was. After 2 1/2 hours I returned to the hotel and inquired with Concierge if they can find out if my room was ready. The young gentleman who helped me, was the ONLY individual that weekend that made any effort to make my stay pleasant. He didn't have to check for me, but he made it his priority to do so, did...and came to find out that we should have had our room key cards already because we were "confirmed". No one called us or made the effort. He continued to provide his own service by personally retrieving my key cards from front desk Check-In. My compliments to him.
Upon entering my room, a pungent odor of moisture and mold "welcomed" me. Also, I had a room that had the shared door between me and the next room. I understand there is no control of the type of people that will be staying at this hotel, but I unfortunately had to have the most irritable, obscene and rude "neighbors".
Lastly, to make the list of an already disappointing experience, my room did not have an in-room service menu. On my return from stepping out, I stopped by concierge where the previous young gentleman who helped me earlier in the day was still on duty and requested if a menu can be sent up to the room. He made a separate call right away for the request. 40 minutes later, no menu! Called front desk myself... 30 minutes later a menu shows up.
I am very disappointed with the experience and more than likely will not recommend to stay there. There are a few other Starwood hotels in the area that I have had the pleasure of visiting and will take my business there next visit.
December 1, 2011
Rated 5 out of 5 by Patricia6600 Perfect location for museuma and centre city
I was pleasantly surprised by the proximity of the hotel to the 30th St. train station. I walked over to the hotel (small overnight bag carriers only) and enjoyed the lovely end of fall weather. My room was available, I checked in and was off to the museums. If you like to walk, the pleasant walk up to the avenue to the Museum of Art is in order (about 15 minutes or more depending up your speed). The bar menu was delicious for a Saturday night dinner. I recommend the crab cake. The staff was attentive to my needs. The room is your basic king bed with great TV reception and in room coffee (Starbucks).
November 4, 2013
Rated 4 out of 5 by MayGU Very nice hotel
Very nice and comfortable room, the front desk and conceierge staff are very helpful. Had a nice time staying there.
December 29, 2013
Rated 2 out of 5 by DisappointedTraveler404 Under construction
I've stayed in many Sheratons across the country and this was the worst one ever. The staff was good to great. The facility was very run down and parts were under construction. Extremely loud coke machine outside my door, no ironing board (took them 2 days to find one), no ice machine on my floor, they delivered a baby crib to my room the last night... So I found it when I got to the room at 11pm, the pillows were way to soft, two of the 6 elevators did not work (the hotel was full)And the food in the coffee shop (Resturant under construction) was flavorless.
In general, a lot to pay for the Sheraton experience and not get it.
July 22, 2013
Rated 4 out of 5 by Jaunty50 The staff
I especially want to commend this hotel on its choice of staff who are professional, attentive, helpful and charming.Special praise go to Toni and Edward at reception, Eric at the Concierge desk and Shawn in the Club Lounge restaurant. A hotel can be judged by its staff and because of them my stay was memorable as they went out of their way to be helpful. The choice of staff is a reflection as well on the hotel which has chosen them.
December 18, 2013
Rated 2 out of 5 by peggymg One Night after Vaca
The room certainly met my expectations, however the common areas including elevators, hallways and concession areas were very dirty. There was litter and debris along the entire length of the hall on the Club Floor where I stayed. And the elevators were dirty and unkempt as well. Finally, the Ice Maker on my floor was out of order and there wasn't an Out of Order sign or any other indicator. I've stayed at this hotel in the past and was very pleased. I trust that the conditions I noted above were as of result of a temporary staffing shortage. With that in mind, I will reluctantly recommend this hotel should anyone ask, and will stay again when I'm in Philadelphia.
August 26, 2013
Rated 5 out of 5 by JT77 Everything but WiFi
This is a really nice hotel. I've stayed here several times with conferences. The place is clean and the staff is very friendly. My only complaint is that you have to pay for WiFi. With the rooms being the price they are, you would think they could include WiFi. They obviously have the capability to do it.
That's it. Everything was great except having to pay for WiFi - which I refuse to do. Everyone I was with refused to do so too. So I can't think they're making any money by charging for it.
December 8, 2013
Rated 3 out of 5 by Navyfootballfan Hotel needs some updating
Lack of in-room refrigerator was a disappointment. Bathroom door was warped and rubbed against the floor, resulting in noisy door when open/close. Drawers in table holding coffer maker would not close, and remained open. There was no printed guide in room showing the TV channels, which would have been helpful. While the hotel was OK, there are probably better options in the local area. No free wi-fi in room.
December 16, 2013
Rated 4 out of 5 by RMF325 One night in downton Philadelphia
I recently spent a night at the downtown Philadelphia Sheraton; I chose the hotel because it was close to the venue of an event I was attending.
The hotel itself was very standard; typical Sheraton property. It was clean, met my needs,, just fine for the one night I stayed. The hotel staff is superb; the several staff members I spoke with and asked questions of were all extremely polite, professional, friendly and extremely helpful. I am already planning to visit Philly again and catch up on the local sites and art scene, and will definitely be staying at the Downtown Sheraton again.
November 1, 2013
Rated 5 out of 5 by driver12 This hotel is unforgettable.
As we arrived, the hotel looked beautiful. We enjoyed the relaxing, spacious lobby and the service in all of the areas. The employees there engaged us in friendly conversation without any useless small talk; they were authentic. The view from the 19th floor was AMAZING! We enjoyed the large contemporary room with the extremely comfortable bed and pillows - so many little extras.The food and service in Phillips Seafood Resturant was outstanding. From the delicious courses to the fabulous servers, the experience at the wedding rehearsal dinner was perfect. The atmosphere at this hotel contributed to the pleasure of spending tme with our family and meeting new friends.
August 18, 2012
Rated 5 out of 5 by GeorgiaPeach14 Outstanding Housekeeping Service
Due to a misunderstanding, my wife & I left several items in a hotel room drawer when we checked out, not realizing it until we were at the airport. The Housekeeping staff did a fantastic job locating it quickly, then mailing it promptly to our home. Very professional and caring. We are sincerely grateful.
December 19, 2013
Rated 3 out of 5 by RunMary Philly Marathon
I booked 4 rooms 8 months before race. When we arrived the lobby was packed with people and luggage. The check in line was long and we heard numerous people complaining. When we tried to check-in we were told our rooms were not ready and they could not tell us when they would be ready. They had suggested they could move some of us to a different Sheraton by bus. We had a friend that was able to get a room, so we all left our things in her room and went out. We received a call about 5:45pm that are rooms were now ready.
My four rooms were on different floors of the hotel, 4th, 7th, 14th and 20th. The hotel had a "young" convention booked. The hotel was extremely noisy. I needed to go into the hallway twice after 11pm to ask for quiet. Not a pleasant stay
November 24, 2013
Rated 1 out of 5 by mickeymouse1928 No wake up call missed my hospital tests!
Hotel was kind enought to let me check in early after one of my many hospital tests. It was a 2 day process of tests.
On way out I told them my heat was not working and needed a wake up call for my hospital tests. When I got back from hospital the heat was not working.
They moved me and I asked to make sure my wake up call was in the manager said yes. The next day no wake up call had to tuck and roll. Ran late for tests. Morning manager paid for my cab. Concierge had to print me direction to hospital to new area where doctor was. Manager never called to say sorry or not even a letter. The next day I had to have a friend drive me an hour and a half each way due to missing most of my cancer screening tests. The manager made the staff pay me for the cabs I never heard a peek or met a manager.
March 7, 2013
Rated 4 out of 5 by kd12 Customer Service needs work
You have a few customer service stars at this location. But, overall this was lackluster service. There seemed to be inefficiency, lack of communication and low morale. I had an experience where no one answered the guest services phone when I called down. Or when someone did answer instead of facilitating my request on their own, she immediately and quite abruptly transferred me to the concierge on an issue which she could have taken care of. Not to mention I had housekeeping bang on my door at 8:30 AM (check-out is 12) and when I answered, she said "Oh, just checking." You better have a better reason than that.
February 17, 2013
Rated 3 out of 5 by Jacbthom Typical week
I have been traveling to Philadelphia for a few months now, and typically stay at this hotel. I just received Gold status but still dont see any of the benefits. If there is a conceirge floor, they dont tell you. Nor do they even acknowledge a welcome gilf? thought both of those came with status?
One of the main reasons I do stay at this hotel is the exercise facilites. For a hotel its great. Even if some of the machines are broken.
Another problem I have with this place is the inconsstent room cleaning service. Sometimes I get towels, sometimes not. Sometimes I get my coffee supplies refilled sometimes I don't Sometimes I get the paper in the morning, sometimes I don't.
June 25, 2012
Rated 5 out of 5 by Nancy90 Comfort in the midst of busy busy
I have to say Hats off to the Downtown Sheraton in Philly!! What a busy busy graduation weekend and also they had the SGK Cancer Walk on Sunday! And that hotel catered to all needs! It was such an exciting weekend.
We needed a fridge in the room for my husband's insulin and bingo they brought it up! He forgot his toothbrush and voila the desk gave him one! We were walking all day and to come back to such a comfy bed to sleep soundly was a great relief. Thank you for having pleasant staff and a superior Hotel. It made our son's graduation from Penn a very relaxing one! Thank you for your exceptional service!
May 15, 2013
Rated 1 out of 5 by MagdalenaG Sheraton Downtown hotel review
The stuff at the front desk was rude and not professional. I was not informed about the basic details of my stuff - eg breakfast. Every conversation was very painful and the stuff was not proactive at all.
During the check out, the person at the front desk did not even bother to say good bye nor thank you for my stay.
I travel very often and I had been in many hotels all over the world but I have to say this was the worst experience I had with the Sheraton hotels. The only bright moment of this stay was the service during the breakfast on Sunday as the waiter Ed was extremely nice and helpful.
On top of that the hall on my floor was really dirty on Sunday morning and stay that way the most of the day.
October 7, 2013
Rated 2 out of 5 by Googo Need major update
Stayed at the hotel last week due to convention hotel assignment. Front desk and valet are were friendly. The hotel looked very out dated and need major update. My room had old carpet that looks dirty. It also had individual air conditioner by the window which is so noisy that I had to put ear plug on to sleep. When I left at 6 am to catch my flight, there was no bellman. I got onto this taxi and driver didn't even get out of the car to help me with the luggage and same when we got to the airport. He continued to pressure me to pay cash when the credit card machine was there in front of me. Please do not use those drivers that always find a way to pressure passengers to pay cash!
June 15, 2012
Rated 4 out of 5 by petesdaone Army-Navy 2013
Front Staff was AWESOME. Three rooms to juggle for my family and it was flawless.
Club floor was good as usual and always ask for the museum side of the hotel. Easy access to local Transportation
December 16, 2013
Rated 3 out of 5 by Mike568 Nice hotel that nickel and dimes you
This is for the downtown Sheraton hotel. Rooms were clean. Parking was outrageous at 38.00 per day park yourself plus about $20 dollars misc fees per day for a total of $58 per day in additional charges. The sister hotel a few miles away charges approx 20 per day for parking which is more reasonable. During my stay I had many issues with my television signal going in and out. Staff was not helpful only saying the were aware of the problem and seemingly made no efforts to fix it. They even seemed to be annoyed that I had the audacity to come and complain on three separate occasions (7 am, 9am, then 5PM).
November 17, 2012
Rated 4 out of 5 by CouplesRetreat positive experience
The room and hotel were generally what one would expect from a Sheraton - inviting, clean, above average. However, it was the staff here that made this place stand out. Despite computer problems, the check-in staff found a way to help us settle in and kept us informed thru a necessarily extended check-in. Plus, the concierge and bell staff were engaging and extremely helpful. In fact, after I had already been turned down for an expanded reservation at a local five star restaurant, the concierge managed to smooth it over and get everything back on track, plus came through with an excellent lunch suggestion as well. I would definitely come back to this hotel, especially for the staff!!
February 18, 2013
Rated 4 out of 5 by BuffaloJoe Nice hotel. I miss the clock!
The hotel rooms and restaruants are nice. It is conveniently located near restaurants and other areas of interest. We were a bit disappointed when our group arrived to find the huge clock had been sold. I'm not sure why the hotel would get rid of something with that much history behind it. Every year for the past 6 years we have taken a group photo in front of the clock.
I wanted to say what a pleasure it is to come back a couple times a year and be greeted by Amanda's smile and courtesy. She recognizes our group and always provides excellent service when we enjoy time in the lobby lounge/bar area.
December 10, 2012
Rated 5 out of 5 by PW982 Another Great Stay
I attended a conference at the Sheraton this weekend. The staff at the Sheraton are remarkable. They are so pleasant and helpful. Nicole was outstanding! After a long evening of meetings, it was a delight to enjoy the lounge for a while.
The concierge even remembered me from being at the Sheraton before. Unfortunately, I do not remember her name.
December 8, 2013
Rated 3 out of 5 by munich2012 Great Staff, But Facility Is Beat Up
I recently stayed at this hotel for two nights in conjunction with a professional conference that was occurring in the hotel. I will say that the staff at this hotel was by far the most attentive I've ever encountered. Everyone was unfailingly polite, attentive, and helpful. The physical facility, however, is quite run down. I couldn't believe this was a Sheraton-branded (and priced) property. As a result, I really don't feel that the quality of the accommodations I received was reflective of the price I paid. I doubt I would stay again, even though the staff was superb.
October 10, 2013
Rated 5 out of 5 by MrTee Exceptional Experience
As a business traveler my lodgings are very important. The Downtown Sheraton satifies the highest standards a traveler like myself requires. They offer great accomodations, excellent food, phenominal service. The staff, from the parking garage through the wait staff, to everyone you encounter on the property is wonderfully friendly and helpful. I will not consider another location when I am in the Philadelphia area.
May 31, 2012
Rated 5 out of 5 by Misty74 Hotel was accomodating
Due to a cancelled flight I needed overnight accommodations. The staff was very helpful in getting me settled in with no fuss. My room was very comfortable and inviting.
December 12, 2013
Rated 2 out of 5 by RAY12346 Little attention to detail
Check in was fine. When I got to my room I got a nice whiff of tobacco smoke smell, which I'm allergic to. I called the customer service line and was transferred to the front desk, and was put on hold. I was hoping to change rooms before I got unpacked. About 3 minutes later the phone just hung up. I called customer service again, waited about 10 minutes, then just hung up and gave up. About 30 minutes later, a guy showed up and squirted some Fabreeze around the room. The handle in the shower didn't work well, one of the bathrooms on the mezzanie level had no toilet paper. Some of the juices and food trays ran out for the breakfasts of the meetings. I just felt like these were some basic operational details that a high-quality business hotel should get right.
November 3, 2013
Rated 2 out of 5 by Penny24 Not what you would expect
I would begin by saying the staff were wonderful, from check in, to concierge, to the lovely waitress offering complimentary coffee, to check out. But, unfortunately the hotel was not what we expected for the cost. The hallways were dingy with peeling wallpaper, the furniture was stained and the room was small. In addition, although the room was a no smoking room, the smell of stale cigarette smoke was very strong and must have been in the carpets and draperies as it did not dissipate. Parking was not free for hotel guests and WiFi was expensive. Overall, this was a disappointing stay.
July 31, 2013
Rated 1 out of 5 by Gabbysz Horrible Dirty Stay
Checked in and they changed the particulars of my rate! When I booked it said breakfast in restaurant, they forced me to eat in the lounge. Food was not refilled and could not get a table. Room was not cleaned until we called at 5 pm. And to add insult to injury they are not posting my points, because I used a suite upgrade!!! Horrible horrible horrible!!!!
June 26, 2013