Rated 5 out of 5 by ChronicVacationerGirl Spring Break with my kids
I stayed here for a spring break vacation with my kids and to visit nearby family. The hotel was immaculate and the hotel staff was friendly and very attentive. When we arrived in our car there was quite a few staff members tending to us...I felt like a VIP!! The great attention made us feel as if we were diplomats or something. My kids really enjoyed the pool and my older son worked out in the gym which was clean and centrally located. The housekeeping staff was so nice and helpful. I would definitely go back, in fact the Starwood family of hotels is my preferred goto hotel chain domestically and internationally. One of the best things about staying at a Sheraton hotel is the bedding!! The down duvet cover and cozy pillows were like sleeping on a cloud...best sleep EVER!!
August 6, 2014
Rated 5 out of 5 by Dale2301 Chapman Family Reunion
Our family had an exceptional experience during our stay in early August. It exceeded our expectations in every way...even the "PECO Surprise" Sunday morning turned out to be fun for the family!
Every department, from the front desk folks, the concierge, to housekeeping, bellmen, food & beverage were all friendly and efficient! Even the random Sheraton employees we met around the hotel were gracious and helpful! Please extend our special thanks to all the Sheraton Philadelphia Downtown staff for us for making our reunion a terrific success!
August 5, 2014
Rated 2 out of 5 by JimmiBoi Doesn't measure up
No internet access unless you pay extra. Coffee maker spits steam in the air and then delivers less than half a cup. Two little plastic cups provided. Ice machines on odd numbered floors and only one in four of them actually work. Electricity failed at 7:00 am on my last day and was still not restored when I left at 10:00 am.
August 4, 2014
Rated 3 out of 5 by Laurie408 Fire in the Basement
There was a fire in the basement and the information given to the guest was not enough and horrible. The alarm told us not to use the elevator or the stairs so we were on lock down but later we were told that we were suppose to have left the hotel. The updated info. was just not done the staff should have been updating us every hour at least especially since it started at 4:00 am and didn't end until 12:15 pm. The food at the restaurant was not great and the waitress was no where to be found and the restaurants' manager was rude when we asked about the apology letter we received about the fire. I heard several people mention that this was a Sheraton Hotel only in name not in what is expected for this Hotel Chain.
August 4, 2014
Rated 4 out of 5 by danie615 Great stay except for morning of departure
Came down to Philadelphia for weekend vacation. Arrived at the hotel, staff was very friendly and accommodating. Room was ready and checked in a little early which was a nice plus. Room was clean and comfortable. Housekeeping was very accommodating asking if I need anything to let them know. The only reason I am not giving them 5 stars is that the morning of my departure, power went out at 7am and there was no communication with guests until 7:50. They first said that it would be fixed shortly and then came on a little while later and said they didn't know how long it would take to be resolved. I wasn't going to check out until close to 11 but decided to check out early because the room was getting warm. I was not enjoyable showering by cell phone light. They also had only one elevator working because certain parts of hotel had power. Took about 10 minutes to get to the lobby in a very cramped elevator. When I checked out they gave me a complimentary breakfast buffet which I appreciated but they need to communicate with guests a little better. A worker there mention it happened last week as well.
August 3, 2014
Rated 5 out of 5 by corona36 Staff was very nice
We were there when the evacuation occurred and the hotel staff were more than courteous and obliging to our needs.
August 3, 2014
Rated 1 out of 5 by maisonalba Worst Sheraton ever
Horrible staff, dirty and noisy room.
August 3, 2014
Rated 4 out of 5 by KellyJ32 Great location
Perfectly situated in downtown Philly. Concierge recommended a local diner for breakfast (within walking distance) and it was AWESOME!
August 1, 2014
Rated 1 out of 5 by rye27 Messed up service
I arrived from a long flight across the Atlantic to find a set of paint tools inside the room. I informed the guest services and it was cleared as expected.
After a few minutes, as I was unpacking, I received a call from the reception that I will be moved to another room because of necessary Engineering works to be done in the room. I was informed that the keys will be delivered within 5 minutes despite the fact that i offered to go to the reception and pick it up. I received another call from guest services asking whether the paint materials were cleared. It was fine until the keys never arrived for almost an hour of waiting. I called the guest services and was transferred to the reception and then again vice versa. It seems that they have checked me out and they have no idea of my details.
As this moment that I am writing this review, I am supposed to get a call from the "manager" or the reception, at least, to inform me what will be the resolution of this issue. It has been almost 10 minutes now when I am supposed to receive the call that was promised to be sorted out within 2 minutes (as per the lady)..
I don't understand if is it the miscommunication among the staff or that the staff seems to be incompetent. I have received a call just as this moment and the lady even has got my name wrong.
Thank you very much for the start of a perfect stay.
July 31, 2014
Rated 5 out of 5 by ogbvj Great recovery
We were in Philly for convention 7/20 to 7/26 2014..Had a little evacuation...BUT wow was everyone super duper accommodating:) We wanna take our family to Philly in 2015 and we would stay here again! Thanks to Carlton and Stella for just BEING awesome people!
July 31, 2014
Rated 4 out of 5 by Marianne51 Staff is excellent! Hotel is nice, clean
Hotel staff was superior in helpfulness and hospitality. Room was nice, understand that updating of rooms is planned. Location is OK, not central, but near many museums (the Barnes, Franklin Institute, Rodan,etc.) Shopping district is several blocks away. Near Cathedral Sts Peter and Paul. Depends on what your interests are if this location is good or not. Drinks in the lobby bar were good!
July 30, 2014
Rated 2 out of 5 by JMarine This hotel Needs Major Improvement
During my stay of a week July 17-26, 2014 Me and my family experienced electrical blackout and no water one day where the staff offered glow sticks (REALLY??) Then a few days later an electrical fire which required all to be evacuated for 5 hrs through the stair well and I was 25 stories up. Management was not as responsive as they should have been and subsequently indifferent later to the plight of it's customers. Arvin Hall
July 30, 2014
Rated 4 out of 5 by Snidget location
The hotel was perfect for exploring the city. Walking distance to many attractions. The staff was great but the hotel lookers somewhat dated.
I would stay at this hotel again.
July 29, 2014
Rated 3 out of 5 by LetterCarrier53 A terrible experience in Philadelphia
Fire week at the hotel. We were outside for hours with no contact from the hotel. None of the hotel personnel came to the people to give them water, chairs, blankets. We were sitting on the sidewalk. Many were given meal vouchers - most were not. Everyone was not treated equally. I was having breathing problems and asked to be moved to another hotel and all they could find me was a hotel in New Jersey! There's more!
July 28, 2014
Rated 1 out of 5 by Bethfitz4 You Need to Work on It!
Parking Attendent - very nice
Check In Line - ridiculously long! We checked in at 4 p.m. and could not get the queen bed we requested and were denied the late check out I had requested when making the reservation months ago!.
Shuttle to Wedding Reception - conceierge seemed unclear as to times and which door the shuttle would be at.
Room - bed was lumpy looking, toilet seat was up so I questioned if the room had been cleaned. The room was hot when we arrived and since we had no down time because of our wait in the lobby to register we had to get ready anyway.
July 28, 2014
Rated 3 out of 5 by checky check in horror
you would think that a hotel could figure out how to check someone in ...why it takes 10 minutes for each customer is beyond me
July 28, 2014
Rated 2 out of 5 by NGS2014 Not impressed
I was there the day after the fire. I understand emergencies happen and am glad no one was hurt. However, as a Gold Starwood member I would have expected advanced notice that food & beverage was limited so I could have made the choice to relocate as I was on business. When I arrived around 6pm the line to check in for SPG was long and there was only 1 person. At the restaurant after a long wait for a server I was advised that the restaurant was on limited menu. I went to the concierge who recommended a restaurant that was within walking distance. I was assured it was safe. As I exited the hotel to the right it looked desolate. I was approached by someone and felt uncomfortable so I turned in the other direction and found a place on my own that was in a more populated location. I expect better from the concierge at a Starwood property. As compensation for he inconvenience a complimentary continental breakfast was offered to guests but there were so many people from the convention that was in house that other business travelers such as my self were not able to have breakfast prior to leaving for morning appointments. Also, I had issues with the internet in my room and when I tried to call down my phone was not working and I had to use my cell phone. The list goes on. Again, I do understand that emergencies happen but expect more from a Starwood property.
July 26, 2014
Rated 1 out of 5 by stayelsewhere Vacation runied.
Had family and rented 2 rooms. made early request for adjoining rooms but request was not honored. arrived at 11:00 p.m. on 18 July and brought all the luggage in, even got help from staff, only to be told no power. was sent to the Marriott. returned on Sunday and given the worst rooms on the 14th floor, also not adjoining. then on 23 July to be awaken at 4:00 a.m. by emergency signals. had to evacuate.
July 24, 2014
Rated 1 out of 5 by CTBV Wow...I mean ughhh. Gross.
I travel quite a bit for business and typically don't complain, but this has been such a horrible experience, I decided to write back.
Upon arriving at the front desk, they said they'd bring a package that I had delivered right up to my room. That's didn't happen. After about 45 minutes I called back. They said they'd bring it up. It still didn't happen. They ended up calling me back, addressing me by the wrong name. Eventually the package made it to my room.
When I arrived in my room, something didn't feel right. It was picked up but sort of a mess. There was used soap bar sitting out on the soap dish, the bed wasn't neatly made, etc. I unpacked and tried to forget about it.
After several conversations trying to get the missing package up to my room, they asked if I was staying with someone else. I told them no - it's just me. Apparently they still had someone else in this room!!! I told them that would explain why it didn't seem fully clean. They sent a cleaning crew up to investigate. So I ended up leaving the room while they were working on it...a big and unnecessary interruption.
Later, I started to iron my clothes for a business meeting tomorrow. I realized the iron had sticky black stuff all over it. I had to call down to get a new one. Fortunately I noticed the very visible issues with the iron before using it on my clothes.
All this happened in the first few hours. Not looking forward to the rest of my stay. Overall this hotel just seems dated, dirty and way overpriced.
July 22, 2014
Rated 4 out of 5 by Sportybarb This hotel has great features
This hotel has a great central location in Philadelphia. There are beautiful views of the city and the bed is comfortable to sleep in. Thanks for a good nights rest and friendly hotel staff.
July 21, 2014
Rated 3 out of 5 by Lumpdog This hotel is nothing more than average.
I was not impressed with the hotel. The rooms were not clean. My cleaning person never took the plastic bucket liner out of the ice bucket the entire time I was there. I was there for 6 days!
July 21, 2014
Rated 3 out of 5 by Chev2014 Facilities Met Expectations
The hotel room was extremely dusty, like it had not been utilized in months and then was offered to the first available customer. I was too absorbed in the business of why I was in town and was also too tired to request a room change. A plume of dust rose from the comforters and pillows, when I placed anything onto the bed. There was also a layer of dust on the nightstand. This is the reason why I scored "Facilities Expectation" so low.
I did appreciate the lovely view from my window. The Bistro's food was delicious!
July 21, 2014
Rated 1 out of 5 by Vonterro Lights Out
This hotel was dirty. Standing water in the parking garage. The lobby was dirty, the staf ignored the guests. The elevator was filty. The room,.. OMG. the lights did not work, the carpet was dirty. The bed had spots on them. Then, on top of all that, you charged for internet. " where they do that at".. I was done. Never again.
July 20, 2014
Rated 5 out of 5 by Pvd522 The staff was friendly and accommodating.
Each and every staff member was friendly and so helpful! The young lady is the club room set up and served a fabulous happy hour. Front desk was accommodating of my disability and made my stay terrific. Will be back.
July 19, 2014
Rated 4 out of 5 by gee1 tHIS HOTEL HAD A GOOD STAFF WITH ONE EXCEPTION
OVERALL THE STAFF WAS VERY PROFESSIONAL HOWEVER THE BLONDE WAITRESS WORKING NIGHTS IN THE TERRACE BAR HA A TERRIBLE ATTITUDE AND DISPOSITION YOU WILL MORE THAN LIKELY GET SEVERAL NEGATIVE COMMENTS ABOUT THIS ONE EMPLOYEE.
July 18, 2014
Rated 2 out of 5 by Qutie14 Disappointed in Philly
SPG was never mentioned. We had to ask to have our number and points put in. The key did not work when we arrived at our room. The bellman retrieved new keys. The room was small. We had to move sideways to get around one table. We requested a King room and were given Queen without telling us. Our Internet service was intermittent. We were refunded for that. Maid service was great. Guest Services were responsive.
July 17, 2014
Rated 4 out of 5 by Blueyedgirl Great Location
This hotel is within easy reach of many museums, Rittenhouse Square, and other tourist sites. The Club Level was great, the view from our 25th floor room spectacular. Everything was clean.
July 15, 2014
Rated 5 out of 5 by JuniorOPP A wonderful place to stay
Excellent rooms and convient to many attractions.
July 15, 2014
Rated 2 out of 5 by LLRO Nothing Special
Good location. Property is at least 10 years past its prime. Not bad, but just run down. Needs paint, old carpet, not outright dirty but... and just very average everywhere else.
July 14, 2014
Rated 3 out of 5 by DRLAURA What a headache...
I was LUCKY enough to stay at this facility for a professional conference and was bombarded by a national fraternity party.
The staff couldn't keep up with the incessant party; a garbage can full of chicken bones and catering bins lined the halls. I originally was housed on the 26th floor but called to get the room changed. When the front desk clerk could hear the noise through my call, he upgraded my room but it still was a tragic space. The bathroom was dirty, furniture smeared with LORD knows what and the carpet needed to be washed-- or burned, I'm not sure which. I elected to stay here because of sheer convienance and ended up regretting it. The high note-- the staff were all charming, restaurants very accomodating and tasty, proximity to everything-- sure it was there. Beyond that, it was like a Sheraton and a Motel 6 had a baby... not the quality I was expecting or paid for.
July 14, 2014