Rated 5 out of 5 by gator1957 Awesome stay!
Stayed at Sheraton for a seminar and was plesently surprised. The location is perfect, within easy access to everything. The staff is more than eager to help with finding the local attractions and best places to eat. The hotel itself is beautiful and comfortable. The rooms have the most comfy beds and pillows and are spotless. My expectations wre not only met but surpassed.
May 18, 2013
Rated 1 out of 5 by WDC2013 Very Dated
This hotel is very dated. I stayed on the 21 floor and there is vomit embedded in hallway carpet and this seems to bother no one, the quality control personnel the maids that see it every day or the hotel management. The entire hotel has a dusty chipped "has been" feel about it. Great location and my room had a great view of Philly but this a hotel Sheraton has forgotten.
February 28, 2013
Rated 4 out of 5 by JAD77 Great stay for Fido as well
We were greeted with friendly attention to our needs. The floor for pets was great. Room was at the end of the hall, quiet and staff respectful. Food in restaurant was a bit pricey but fresh and cooked well. All staff was pleasant.
January 28, 2014
Rated 3 out of 5 by tamdot Souring on Sheraton
My second stay at a Sheraton in 2 weeks and I'm more disappointed. Trash from the previous occupant was in the room. I never received a bill under the door, and the video check out did not work. When I called to get a copy of the bill, the front desk didn't seem to care. I'll be thinking long and hard before staying at this Sheraton again or anything else in the chain.
July 29, 2013
Rated 3 out of 5 by GAPrincess Average Hotel
I am a frequent traveler for work and have stayed in many hotels. The Sheraton Downtown Philadelphia is in a convenient location, however, I was expecting a little more modernization in the rooms. The rooms looked outdated with the furniture and carpet and my room had a stale, musty type smell upon walking in. Please invest money in the hotel and begin room renovations.
November 25, 2012
Rated 1 out of 5 by LB94 Sheraton Philly
I checked in at 10 pm. I was hoping to get settled relax go to sleep and get up early and head off to my meetings. when I checked in the Remote didn't work. I called down asked for a new remote. then I flushed the toilet after just putting a tissue in it - and it flooded and flooded over the edge. I called down at about 10:20. after 30 min - I called down again to cancel anyone coming up because I needed to get to sleep. so I wasn't able to watch Tv or the news in the morning. I didn't have a working toilet at night or in the morning. and I didn't get upgraded - while I knew there were nicer rooms available. I even called Platinum concierge after I checked in to see if I could book a nicer room - and they said there were nicer rooms available.
Sheraton should remove their name from this hotel. Old dark and dirty. I'm pretty sure the beds are not sweet sleeper - but at this point - that is the least of the concerns.
February 6, 2013
Rated 4 out of 5 by Loveall Somewhathappy
I have stayed at this Sheraton for a few years, especially around the Xmas holiday. Why are there No refrigerators in the rooms. Also what is the additional $50.00 charged on my account. What is it for and why. My bill was $265.00 total, but what is the additional $50.00 for, please explain. Thank you.
January 2, 2014
Rated 3 out of 5 by SaaM Need of Updating but Excellent CS
The hotel rooms are clean and convenient, but the passage area needs updating and regular cleaning. I found this Sheraton, generally a little run down, but the customer service at the front desk, concierge, room service and guest service to be above par. It makes up for the other negative. I would recommend this hotel if the price and location fits your needs.
September 26, 2013
Rated 5 out of 5 by Steve5857 Overall great hotel . Just needs some tweeks!
The stay was very enjoyable. 75% of the staff went out of their way to help make the stay 5 star. There was a lounge chair missing in our room that we requested and never delivered. The interenet was 2nd class. The restaurants, maid service and lounge staff were exceptional. The bed very comfortable and room well appointed and clean. Would stay there again.
October 9, 2013
Rated 1 out of 5 by VJ37 jr suite was a letdown
a/c not working properly in either room. bedroom would not cool down. common room was uncomfortably hot (and temp is apparently controlled by the hotel - no separate thermostat). called front desk for engineer to look at a/c who never showed up. housekeeping didn't show up either. oh yeah, i saw a mouse scurry across the room as well.
ps. elevators take FOREVER!!!
April 15, 2013
Rated 2 out of 5 by Ajetlgd1 A Big Disappointment
The attitude of the front desk agent that checked me in was not to inviting. It was almost as though she did not want to be bothered.
The carpet on the 6th floor outside of the Associates door was filthy- crumbs, pretzels and other miscellaneous items; which by the way remained when I checked out the next morning.
The panel on the bathroom vanity was not clean.
April 17, 2013
Rated 2 out of 5 by SeeC57 This hotel is perfectly located
I was surprised at how stained and dirty the carpets and bedcovers were. The meals were mediocre and of the two ordered, one was 40 minutes late and cold. They did reimburse me for the meal. Their green program was a joke, because they promised a reward card, which never came and they still didn't clean the room. I usually stay at Sheratons. This was the worse.
October 23, 2012
Rated 5 out of 5 by Kaye Enjoyed my stay
I was in town for a convention so I spent little time at the hotel. The facilities were nice and the staff was eager to please. A nice view at night would have been great since I did not get to see the city during the day. Comfortable bedding, clean facility, nice place to stay while attending meetings. By the way, the elevators were not slow during my stay.
April 11, 2013
Rated 3 out of 5 by Simba77 Hot and dusty
When we arrived at our room the air conditioning was not working. That made staying in the room quite uncomfortable. After calling the reception a technician came within 10 minutes and after an additional 10 minutes he had fixed the problem and the room started to cool down.
The blow dryer looked as if it had not been dusted for some time. I didn't touch it.
September 10, 2012
Rated 3 out of 5 by coldmother NO HOT WATER IN THE MORNING!
Went to shower on a sunday morning. Had an appointment at 11am. We were on the 20th floor so I expected to have to let the hot water run for a while to make it upstairs. After 15 minutes in the shower with COOL TEPID WATER I was so discusted! When I mentioned it to the desk cleck when i checked out that morning he said, "you just have to let it run, honey!"
January 14, 2013
Rated 3 out of 5 by ONeal42 Still no incidental refund
I was there for an event and the room was fine. I liked the renovations. But I'm annoyed by the fact that I was not refunded my deposit for incidental. I left the room in great condition. Bad business .
January 28, 2014
Rated 5 out of 5 by GeorgiaPeach14 Outstanding Housekeeping Service
Due to a misunderstanding, my wife & I left several items in a hotel room drawer when we checked out, not realizing it until we were at the airport. The Housekeeping staff did a fantastic job locating it quickly, then mailing it promptly to our home. Very professional and caring. We are sincerely grateful.
December 19, 2013
Rated 3 out of 5 by Mandy123 Wicked
Disappointed with check in and service. Everyone seemed annoyed and did not give any detail on check in. I had to ask for everything. Check out was the same person seemed very bored and unprofessional. Only person who made the stay any fun at all was the concerigere he was happy and helpful. Other staff need a few pointers from him on custermer service.
July 15, 2013
Rated 4 out of 5 by Freedombutterfly47 Wonderful Front Desk Staff/Wait Staff
I would recommend this hotel, however I would suggest having management look in the room prior to going to the room. I found hairs in the tub and was told by the housekeeper that it was not there prior to me opening the door....Richard (front desk) and Maurice (supervisor) were very accomodating and understanding and rectified the situation wonderfully.
September 7, 2012
Rated 4 out of 5 by Jack2410 Great,stay, except for the pool!
Overall stay was great. Room was nice and staff was friendly. Traveled with 2 small children who were excited for the indoor pool in December. The pool was very disappointing. The coldest heated pool I was ever in. The room in which the pool was located was frigid. My children could only swim for about 10 minutes because it was to cold to be enjoyable.
January 1, 2013
Rated 3 out of 5 by jmb1111 Philadelphia trip to see the Stones
First things first-the staff was very polite, friendly and helpful. Concierge in particular was very knowledgable.
Having said that, this facility is old and tired. Air conditioner was woefully inadequate. TV was full of static. Bedding was old and uncomfortable. Everything was dark and dingy. When I got to my suite, the outer room had no curtains.
June 23, 2013
Rated 5 out of 5 by Sandra58 Hotel, staff and other guests were unforgetable!
This hotel was beautiful.I could go on and on about our stay.Every need you could have is sure to be met here.The surrounding area was remarkable, with gorgous arcitecture.Within walking distance to Franklin Institute, Which is having a exhibite of the Titanic that everyone should see.I wouldnt have to even consider any other hotel on my next visit.
January 14, 2013
Rated 4 out of 5 by Mark Room Rating
I have chosen Sheraton for my business travel because of the cleanliness of the rooms and the great service I have always received from the staff. Unfortunately, this past experience in the Sheraton Philadelphia was less than perfect. On my second day I decided to get ice for the ice bucket. Being as I had not used it up to that point I was surprised and a little put off to see that the bucket had standing water in the bottom of it.
On my third day I found a woman's deodorant under the bed (if you check room 1117 it's probably still there). I was alone on this trip so it did not come from me.
On my last night the plastic bags for the ice bucket were never replaced from the night before.
I'm not a fan of complainers so I try not to be one but I though these issues should be brought to the attention of the management. I have always enjoyed my stay at the Sheraton hotels. I travel a lot with my work and will continue to stay at the Sheraton.
May 11, 2013
Rated 3 out of 5 by JGE123 Not quite up to par
Room was not prepared properly, used wash cloth hanging on shower rod, No regular coffee supplied just decaf and the windows are hard to see out of. Have stayed previously and same kind of issues. Travel and stay somewhere every week and normally do not write reviews but this needs your attention. Room rate and location to my work was perfect
April 12, 2013
Rated 2 out of 5 by jdiggity Not resilient in bad weather
During my three night stay (during the polar vortex), the fire alarm went off two nights (both past midnight), my room was not cleaned the first night, and room amenities were subpar for a Sheraton (no slippers, robes, or refrigerator in the room).
January 9, 2014
Rated 3 out of 5 by Katy56 Conference stay
The staff was very friendly. However, the room smelled of smoke, was barely cleaned each day. Amenities were not replaced. Bathroom paper was not replaced. Had to call for all. Room service staff were extremely nice but even for berries and milk took over 45 minutes. I have stayed at many Sheratons and this was by far the most disappointing.
February 19, 2013
Rated 4 out of 5 by NanaPop family
The ice machine on our floor was broken and we reported every night. The cold water faucet leaked and we also reported. Sure hope they get these fixed.
The beverages in the concierge lounge were never cold - not sure the refrigerators worked either.
Bed was wonderfully comfortable - view was awesome and staff was very friendly and helpful
July 4, 2013
Rated 3 out of 5 by chitraveler2014 Small things would make a big difference
The room desperately needs more light. A floor lamp and brighter bulbs in all of the lamps would help. The heat was anemic; I kept the room at 80 degrees to get to a tolerable minimum.
January 26, 2014
Rated 3 out of 5 by Marci Expected more from Sheraton
The hotel desperately needs to be updated. The staff was friendly, but the check in clerk forgot to ask if I had a vehicle in parking. Didn't know until I asked at checkout if my room key would allow me to leave parking. That's when I learned that parking hadn't been added to my room charge and that it was $25 for an 11 hour overnight stay.
February 22, 2013
Rated 3 out of 5 by Wallace90 Accommodations not the best
Requested two beds and at check none were available, instead we were given a suite with a King bed and a pull out sofa. My family froze in the living space as there was no heat.
January 27, 2014