Sheraton Philadelphia Downtown Hotel

  • 201 North 17th Street
  • Philadelphia,
  • Pennsylvania
  • 19103
  • USA
  • Landkarte

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1 Zimmer 1 Zimmer , 1 Erwachsener 1 Erwachsene , 1 Kind 0 Kinder
Rated 3.3 out of 5 by 867 reviewers.
Rated 4 out of 5 by Very nice hotel The hotel is very entertaining, great to just chille or hang out. Just wish hotels would change bedding when "ANY" dirt or strains are on them. Any dirt or strains on bedding can make any room uncomfortable. Thank you January 2, 2013
Rated 4 out of 5 by Great,stay, except for the pool! Overall stay was great. Room was nice and staff was friendly. Traveled with 2 small children who were excited for the indoor pool in December. The pool was very disappointing. The coldest heated pool I was ever in. The room in which the pool was located was frigid. My children could only swim for about 10 minutes because it was to cold to be enjoyable. January 1, 2013
Rated 3 out of 5 by Wet and cold Stayed in junior suite. Sitting room never got warm. Heat controlled from remote area. Took shower, no towels in room. Also, coffee maker missing filter holder. Took about 25 mins to get towels January 1, 2013
Rated 5 out of 5 by Wonderful Hotel I always enjoy staying a the Sheraton, the rooms at this particular hotel are little outdated but very comfortable. I would definitely return as it is centrally located and has an excellent staff. January 1, 2013
Rated 3 out of 5 by Not my favorite This was my first time staying at this hotel and the things that i picked up are just things th a t should be mentioned. Soap size is extremely small, the shower drain was very slow. Requested a frig and it was taken from one room and placed in ours. All the rooms shouldbe upgraded. All staff was very helpful and polite! December 31, 2012
Rated 4 out of 5 by My stay on 12/22 Everything was just great. Your staff was very good. One improvement, you could make, is have a shuttle for Philly airport & Amtrack. Most top quality hotels do. December 31, 2012
Rated 5 out of 5 by Beautiful hotel It was my first time at this Sheraton,I am originally from mid west,and have stayed in other Sheraton,this one here has shown how excellent Sheraton is and I will continue to stay and enjoy The Sheraton all over the states. December 31, 2012
Rated 2 out of 5 by Cursing workman at 9 am This is the hotel we go to most with Starwood. I have never been disappointed until now. We were awoken @ 9 am to cursing, banging and arguing workman in the adjoining room. Then there was no hot water in the shower. The front next apologized and gave us $20 off a bar tab. $20 I spent 7000 points to see family before Christmas and my Christmas eve morning was some construction man dropping every curse word in the book! Then since we decided to just leave we couldnt even shower because water didnt get even warm. $20 off a bar tab for spending $7000 so not worth it. I will not recommend the Starwood program to my friends anymore. Hotel didnt even acknowledge we were members. At least at the Cove Haven resorts which are now gone from the program they acknowledge you were a member this hotel never has. My family that I met hit platinum this stay and had an equally bad experience. The hotel did not seem busy - why would you place people next to a room that was due to have work? December 26, 2012
Rated 5 out of 5 by Lisa Party The Staff was excellent! They were able to change my room and the bellhops were very nice with moving my items again. December 19, 2012
Rated 4 out of 5 by Avoid the room service The cleaning was inconsistent. I found a bottle cap on my floor upon arrival. Some days I was left hygiene products, other days was not. The room service is extremely overpriced. I paid $24 for a yogurt that would cost about fifty cents. The location is good and the view from my room was beautiful. The staff are friendly and helpful. December 16, 2012
Rated 5 out of 5 by Keeps Improving Each time I stay at this property the level of excellence in all aspects keeps rising. Great staff, wonderful rooms, excellent service and food, outstanding location and the best views in town. Can't wait for my next trip to Philadelphia. December 16, 2012
Rated 2 out of 5 by Bathroom Issues. The bathroom shower curtain had some growth and discoloration on it. There was no shampoo or soap. Very unsatisfactory December 13, 2012
Rated 2 out of 5 by Horrible Stay We havestayed here before and it was great. We checked in- clerk could not figure out how to charge my card- I wanted to prepay $400 and put the rest on my debit card. He assured me that they would not automatically debit my card for checkout that I would have to check out - WRONG! Got club level upgrade which you described as lounge area, breakfast, hot hors d'oeuvres nightly, etc. Ran out of Diet Coke, NO evening hors d'oeuvres, ran out of breakfast food- woman was awful- guy was great- our keys didn't work initially because the smart clerk did not know what he was doing-- toilet clogged- no hot water on Sunday- what else???? NOT GOOD!!!!!! To top it all off- got charged twice for one night!!!!!!!! December 12, 2012
Rated 3 out of 5 by Army /Navy Football Weekend Stayed there because the team was also staying @ this hotel. The experience was great except the service in the bar / lounge was awful. Not enough staff working to handle the crowd which was unacceptable being the host hotel for the Navy team. The service was consistently poor on Friday and Sat night, December 12, 2012
Rated 4 out of 5 by Nice hotel. I miss the clock! The hotel rooms and restaruants are nice. It is conveniently located near restaurants and other areas of interest. We were a bit disappointed when our group arrived to find the huge clock had been sold. I'm not sure why the hotel would get rid of something with that much history behind it. Every year for the past 6 years we have taken a group photo in front of the clock. I wanted to say what a pleasure it is to come back a couple times a year and be greeted by Amanda's smile and courtesy. She recognizes our group and always provides excellent service when we enjoy time in the lobby lounge/bar area. December 10, 2012
Rated 3 out of 5 by Poor Internet Access The WiFi internet access was poor and very expensive. It's free everywhere else....why not there? December 10, 2012
Rated 2 out of 5 by Needs Improvement Location was great -- My room had a great view. Once I checked in, great customer service. Once I got to my room, that was a different story. Linens seemed to be clean but there was a lot of hair. Yuck. I went to unpack and opened the dresser drawer to find dirty used towels. Yuck again. I had made a request for an extra shower robe and extra pillows since this was a special trip for me and my new fiancee. NONE of it was there. I called the front desk to discuss all of it and told them that I was leaving to explore the city. 2 hours later I returned to find no extra pillows, clean linens on top of my bed (why did they not replace them?) dirty towels were gone and we got the shower robe. My room was on club level and so we stopped by the club lounge. Overall it was clean, great view...had to use the bathroom and that was another story. It was horrible and it looked like it wasn't clean for over 2 weeks. There were no snacks, the coffee machine didn't work and only water available. I have been to several other Sheraton's and this was never the case. I was disappointed. I called the front desk again, requested they get the bathroom cleaned and asked them to stock up the lounge. She informed me that the lounge has been closed all last week and no one has been up there. And I upgraded for this? Unacceptable. December 6, 2012
Rated 5 out of 5 by Loved the staff Excellent service, great staff and hospitality and the hotel has a great location. December 3, 2012
Rated 2 out of 5 by Recent Stay: November 2012 I've stayed many times (12+) in the past and have found the staff to be top notch. Lately I've noticed that the overall decor has fallen off and the general appearance of the facility has declined. I was surprised during my last visit to see that the General Manager had decided to remove the large clock from the lobby. It added so much character to the place. I am a Starwood owner but I will be looking for a new location for all future visits. December 1, 2012
Rated 4 out of 5 by Nice Discovery I found the hotel as a pleasant discovery. The staff and service was very good, helpful and friendly, reflects the MGMT, which is also very good. The Fitness Center was well equipped and a nice size, never crowded. Club Lounge service was excellent, especially the morning person. Hotel is doing some renovations, upgrades of the property Near by there are plenty of dining and pub establishments and shopping, short walk from hotel. The only issue I had with the hotel, was at check in, the front Desk Staff needs to improve/understand Platinum Benefits/Upgrades, November 30, 2012
Rated 4 out of 5 by So, so The lobby and most of the rooms lived up to the Sheraton standard but my guestroom was not all that great. There were a number of stains in the carpet and the shower head was not securely attached to the wall. Room 534 definitely needs some TLC! November 30, 2012
Rated 5 out of 5 by Great hotel Friendly staff, nice deco, and clean rooms. The pool and exercise room are great too. High quality breakfast. November 28, 2012
Rated 4 out of 5 by THANKSGIVING 2012 STAY GREAT FREINDLY HELPFUL STAFF , GREAT LOCATION . WOULD DEFINETLY RECOMEND THIS HOTEL November 26, 2012
Rated 3 out of 5 by Average Hotel I am a frequent traveler for work and have stayed in many hotels. The Sheraton Downtown Philadelphia is in a convenient location, however, I was expecting a little more modernization in the rooms. The rooms looked outdated with the furniture and carpet and my room had a stale, musty type smell upon walking in. Please invest money in the hotel and begin room renovations. November 25, 2012
Rated 4 out of 5 by Excellent service Whenever i needed something my needs were tended to instantly and with a great deal of genuine courtesy...the only critical comment I could make is the price of parking per day is high. November 22, 2012
Rated 2 out of 5 by Hotel beds are very comfortable. Wifi is NOT free. The faucet in the bathroom leaks. The staff is not friendly or helpful. Internet in room costs $16.99 per day. I will not choose to stay here again if I can help it. November 21, 2012
Rated 5 out of 5 by Above and beyond Wonderful place, I would recommend this hotel to anyone staying in Philadelphia. We were here for the marathon, and they made sure all our needs were met. I'm already going to book my stay again for next year's marathon. November 21, 2012
Rated 2 out of 5 by Unpleasant stay This is my first time using my preferred status and I did not see the huge benefit. The staff has an abrupt and unconcerned manner. This was my 13th day of being on the road and I did not get any comfort here. The heater in the room was loud and I did not get the feeling that anyone would care so I suffered through. The parking was way too high, and I was not automatically offered the code for the wireless of which I was entitiled. November 19, 2012
Rated 1 out of 5 by Unprofessional I reserved my room seven months in advance and reconfirmed my reservation the day before my arrival, but when I arrived they informed me that they did not have a room available for me. They did the same thing to at least two other families that were in line with me. They also lied when I tried to check in, telling me that they were waiting on housekeeping, which obviously wasn't true. Completely unacceptable...I will never stay at a Sheraton again. November 19, 2012
Rated 2 out of 5 Wow Dirty linens, non working TV, and rude staff from check in to check out made it a rough experience. Having worked in hotels in the past and traveling for ten years for work this was one of the worst experiences I have had. November 19, 2012
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