Rated 5 out of 5 by Amanda712 Great Hotel
September 6, 2012
Rated 5 out of 5 by Arnie Impressive.
From the lobby to a room, this hotel is impressive
March 4, 2013
Rated 4 out of 5 by BuisnessTravel Recent trip to Philly
This hotel has very helpful and freindly staff.
January 11, 2013
Rated 5 out of 5 by mal1123 Comcast Stay
Great hotel, company always uses for business,
April 18, 2013
Rated 4 out of 5 by Wendy241 Internet
For the price I expected free in-room internet
October 9, 2012
Rated 3 out of 5 by Bertie Leak
Bathroom leaked water from ceiling tiles.
August 13, 2012
Rated 3 out of 5 by QBANINNYC Rooms needs TLC
Room has signs of wear. Needs some TLC.
July 4, 2012
Rated 4 out of 5 by FernFace Good choice
Hotel was clean and staff was helpful.
March 10, 2013
Rated 5 out of 5 by Jlb766 Everything we could have wanted!
Couldn't have asked for anything else.
September 19, 2012
Rated 5 out of 5 by Temple This hotel has a great resturant
Great food, Great service.
August 24, 2013
Rated 4 out of 5 by girzee666 Even though it was crazy busy
Last weekend at this particular Sheraton was extremely busy! I think there was a costume ball, a wedding, a conference, and additional traffic due to the Eagles playing on Sunday. I was very upset when I was checking in and probably would have walked out had it not been for the help of the gentleman at the Front Desk! He was kind, patient and understanding! We have a dog and will ONLY stay in dog friendly hotels. After I booked our trip we were offered a chance to choose an upgrade for a nominal fee. We chose to upgrade, well apparently it was an automated acceptance because you cannot truly upgrade when you have a pet. The dog floor is a specific floor and that is the only floor you are allowed to stay on if you bring a dog. Needless to say I was very upset. I had just driven over 200 miles. This was all for an important occasion. I can honestly say had it not been for the gentleman at the front desk being so wonderful we may have found another hotel and left the Sheraton.
All of the staff at this Sheraton are very nice, polite, friendly, upbeat, helpful and kind. Every person we encountered that worked for or with this Sheraton was an absolute delight!
I was a little disappointed at our room and the Clubhouse but considering the service I have chosen to look over all that.
October 29, 2013
Rated 5 out of 5 by Nye60 This hotel has great features.
Had a wonderful and restful night.
March 11, 2013
Rated 5 out of 5 by StevieV Beautiful Hotel
Beautiful hotel and friendly staff
October 13, 2012
Rated 4 out of 5 by Marcel1 This hotel has great features
Great Place defiantly recommended
January 15, 2013
Rated 4 out of 5 by jamp01 Lots of amenities, good location
Lots of amenities, good location
September 17, 2012
Rated 5 out of 5 by Richard50 General Comments
Very helpful and always a smile.
September 17, 2012
Rated 4 out of 5 by jopo47 This hotel is clean
The hotel is clean and friendly
February 26, 2013
Rated 3 out of 5 by RemoMD Good Location
Nice hotel in heart of Philly.
October 20, 2012
Rated 4 out of 5 by lani great staff in registration and concierge
very helpful and professional
February 21, 2013
Rated 4 out of 5 by mickeyb comfort
great place with all you need
September 29, 2012
Rated 2 out of 5 by Mack Unsatisfactory
I am in Philadelphia frequently for business and I typically stay other Starwood properties in the area but this week I decided to try a different hotel. However in hindsight I wish I stuck to my usual hotels. I found my stay at the Sheraton Downtown Philadelphia to be very unsatisfactory. It started with check in. Firstly the front desk could not find my reservation even though I had my confirmation number. Then they tell me that the hotel is packed to capacity so even though I am a SPG Platinum member I was placed on a 1st floor room, not even an Preferred Guest floor. I understood and accepted that but when I got to my room it just felt unclean. There were small scraps of paper on the floor in the entryway and my bed was extremely lumpy. Still I forged on and decided to make my way to the club lounge on the 26th floor for an evening beverage only to realize that I was not given club room access as is standard for Platinum Preferred Guests so I had to make my way to the front desk to have this applied. Individually these things aren't much but together this just left a bad taste in my mouth. I believe everyone has a bad day so I am giving this branch one more shot on my next stay. However if this one is not up to par I WILL NOT be staying here again.
May 11, 2013
Rated 4 out of 5 by chromedome pleasant stay
Nice hotel in good location
February 25, 2013
Rated 5 out of 5 by Stingray71 AACA Annual Meeting
Just a pleasant AACA stay
February 10, 2013
Rated 3 out of 5 by AJinDC Not my first choice of hotel in Philly
The service experience was mixed. The restaurant staff was great but the bar/lounge staff was about as bad as I have experienced anywhere. Service was slow and I had the fun experience of watching people who entered 20 minutes after me get served first (but the bar manager explained they were VIP so I guess that's ok?). Room service staff was friendly but got my order wrong (I'm allergic to mushrooms so it was kind of a big deal). The carpet looks pretty stained in many locations in my room and hallways. The hotel smelled like cigarette smoke in several public areas. I think my bathroom shared an exhaust with the kitchen because it always smelled like fried food. There was no minibar in my room, the cups were all plastic, and there is no midday room service. I was asked in advance if I wanted to upgrade to a club floor room and I agreed. I was put in a king room on the 5th floor (instead of 15 floors higher where I was originally booked) with no club access. The woman at the front desk gave me club access on my key cards after I asked, but it's a little less convenient when you're 18 floors off. Overall the hotel was average and I wish I had booked somewhere else. There was no acknowledgement that I was a Starwood member and I was not placed on a Starwood guest floor. The green programs and features were also not explained to me upon check in so it took me a while to figure out.
November 25, 2013
Rated 2 out of 5 by UghNotHappy Needs Improvement
Location was great -- My room had a great view. Once I checked in, great customer service. Once I got to my room, that was a different story. Linens seemed to be clean but there was a lot of hair. Yuck. I went to unpack and opened the dresser drawer to find dirty used towels. Yuck again. I had made a request for an extra shower robe and extra pillows since this was a special trip for me and my new fiancee. NONE of it was there. I called the front desk to discuss all of it and told them that I was leaving to explore the city. 2 hours later I returned to find no extra pillows, clean linens on top of my bed (why did they not replace them?) dirty towels were gone and we got the shower robe. My room was on club level and so we stopped by the club lounge. Overall it was clean, great view...had to use the bathroom and that was another story. It was horrible and it looked like it wasn't clean for over 2 weeks. There were no snacks, the coffee machine didn't work and only water available. I have been to several other Sheraton's and this was never the case. I was disappointed. I called the front desk again, requested they get the bathroom cleaned and asked them to stock up the lounge. She informed me that the lounge has been closed all last week and no one has been up there. And I upgraded for this? Unacceptable.
December 6, 2012
Rated 3 out of 5 by fitness4fun Easy highway access, on-site self parking
Stayed for two nights during a fitness convention held at the hotel. The staff did an excellent job keeping the common areas clean, especially with so many people on the property. All staff I encountered were friendly and helpful, from check-in staff, to housekeeping, to the doorman. The on-site, underground self parking is convenient and price comparable to parking garages in the area. The hotel is easy access to 76 & 676, you don't have to navigate through the city. The rooms are showing a little wear and tear, but it wasn't horrible, just small things, like the toilet seat could be replaced, an access panel in the ceiling above the tub was partially open, the outlet/light switch in the bathroom was terribly crooked and could be replaced. The mattress on my double bed needed replaced, as it was indented very badly on the one side, enough it was noticeable and slightly uncomfortable while sleeping. There were some stains on my comforter cover. I wouldn't say this hotel is any worse than others in this price range, like I said, the staff was great, and the facility overall was average. The rooms were perfect in size, the TV was fine, as was the in-room coffee maker. I'd stay here again if I return to the conference next year, but wouldn't necessarily stay here when I return to the city for other reasons.
February 24, 2013
Rated 1 out of 5 by BlackCloud Not making that mistake again
Stayed here for business on a one-night stay. Checked-in around noon and told no rooms were available and they'd call me when one opened up. Okay.
Around 10pm I returned to the hotel after a day of meetings and a client dinner and checked-in again. No Platinum amenity. Only room left was a handicap accessible room next to the elevator bank. Great. Thanks.
After having the keys recoded twice finally got in the room to find refuse from the previous guest on the floor. There's also apparently mold or mildew in the walls as my allergies started acting up a few minutes later. No tissue box. Lovely.
I called down to the front desk to see if I could move rooms. Was told no, the hotel is full. They didn't even question why I was asking to move.
It was late so I just dealt with the dirty room.
The next morning at 8:30am, while I was packing, an engineer knocked on the door to check the internet connection. I said I was packing and would be out in 10 minutes and he said "no problem. I'll work around you" and proceeded to come into the room to fiddle with the ethernet connection.
At check-out the next morning I commented that the room was dirty from the prior guest. The front desk associate smiled and told me to have a safe trip.
From check-in to check-out everything about this Sheraton is unacceptable.
February 7, 2013
Rated 3 out of 5 by GlobalTrotter The rooms are dirty
I was given room 1101 when checked in, which was an upgraded corner room, and it was large. But when I checked in the room, it smelled cigarette, and the floor seemed has never been cleaned, with some stuffs and tools left on the floor from previous guests' activities in the room, I hope you know what I mean. Also there was a cigarette butt in the coffee maker! So I called the front desk and asked for a room change. Gracefully the front desk staff was very helpful and found another standard room on the same floor. However, the new room 1111 had a very dirty floor, too. There were cookie crumbs and who knows what on the floor every where, but at least it didn't smell cigarette. It was late at night and I just want to sleep so I did not bother asking for room change again, and only asked the housekeeping staff to vacuum the floor the next day. He next day when I came back from work, guess what, the floor was as dirty as the day before and NOTHING had been vacuumed.
As a platinum member and a global traveler, I know I should have different expectations for different SPG properties in different countries and different US cities. But leaving dirty floor uncleaned should not be something I am expecting from Sheraton.
My recommendation for the guests: ask the hotel to clean the floor as one of your requests before checking in.
February 15, 2013
Rated 1 out of 5 by Toomie TERRIBLE Staff - OK property
I am a lifetime Stawood Platinum mmber and have seldom encountered a less caring and less efficient staff in ANY hotel. Check in was DISMAL - starting with the driveway greeting -- there was no "Welcome to the Sheraton" it was a mess on the drive and no one was directing traffic. When I said I wanted to valet ther response was "It's $44 a night" with the tone of can I scare you off- not an informative tone. The front desk liine was a MESS and there was NOT a priority line for Starwood Gold and Platinum as most properties. The gentleman who did check me in was nice and relatively efficient. The room was basic and in need of renovation. The Club lounge was not stocked. On Sunday morning when we arrived at the Lounge shortly after the posted opening time the staff was cleaning the room and we were informed it would be a while before they opened. we have a strict time line so we had to go downstairs and have breakfast nt he restaurant at an added cost and yet another delay. But that's not even the worst of it. Check out was so frustrating I couldn't stand it. Since I had to buy breakfast I needed a revised folio to reflect the charges. That took 12 minutes standing there to get a revised printed folio. And then he forgot to add the valet parking and started to figure that out. I just walked away and hope someday to get a correct folio. DISMAL stay - NEVER will visit this property again. Too many other choices in downtown Philly.
March 4, 2013
Rated 4 out of 5 by Ruth13 Hotel was lacking in food and beverage area.
The hotel check in staff were efficient and quick.
The rooms carpet was dirty. The room was clean. We stay here for an event so the hotel can be very busy. The hotel does provide water and soft pretzels on arrival Saturday which is much appreciated.
The restaurant is always a disappointment on Sunday morning for the buffet. They never seem to have enough staff, tables are full of dishes so guest are not seated for long periods of time, food is not filled at buffet for a very long time( waited for a bagel,only one piece of bread left, for 20 minutes & no butter), and they have one person making waffles and omelets in the way of other food so guests cannot not get to the food. The lines for the omelets and waffle station is very, very long. There is no one checking to replenish the food and I told three people and it still took 20 minutes for bread and bagels to be put out. I would not recommend eating at the restaurant in the hotel. They seem unprepared every year for the crowd of people. People expect to wait but not when the rest of your party is done eating and your food is cold. Also we were in the bar a couple of times drinking and our servers do not come back for very long periods of time. Bar was not busy, 3 to 4 tables seated. We took our money up to the bar to pay and our server was texting.
A big problem is the elevators always have problems. They either do not work at all or they go to every floor even when no one pushes a button and can be jerky going up and down.
May 13, 2013