Rated 1 out of 5 by Candelata not up to the Starwood's standards
Rude people at the front desk.
Not recognizing a Platinum member.
Dirty room out of an horror movie.
September 14, 2013
Rated 3 out of 5 by room23 The website offers more than the hotel does
I was actually a little disappointed when I arrived at the hotel. The website offers club access to those who stay on the club floor however we were denied access to our free continental breakfast and by the time this mistake was corrected there was no food or coffee left. The one staffer in the room was hard to find, but did eventually agree to put up another pot of coffee. There were no rooms in our rooms, as advertised, and there were were not enough towels. Sure, I asked for an extra and they were happy to oblige. The bathroom has a funny smell to it and the ironing board could not stand up on its own. Hard to leave the room unwrinkled.
June 17, 2013
Rated 5 out of 5 by Test Great stay
I really loved my last stay at the sheraton Philly. Staff met my needs and everything was top notch.
June 12, 2013
Rated 1 out of 5 by LizzyE Unsatisfied
I am a SPG Member, this status was not acknowledged, and utilizes Starwood Properties all the time and this was my ONLY negative experience. The only thing positive was the staff. The carpet in my room requires replacement. It was absolutely “FILTY” to say the least. The sheets on the bed seemed to be clean but everything else on the bed was placed on the floor because it wasn’t clean in any sense of the word. We were really worried that we could catch something. The upholstery on the sofa requires replacement or at least cleaning…there were numerous large and unsightly spots on it. We discussed requesting another room but felt that if you allowed one of your guests to stay in this room that it would not have made a difference. The floors throughout the hotel had not been vacuumed the day we checked or at least they appeared that way. I went to the lounge in the lobby and attempted to order a drink but the bartender, who eventually got an attitude, was unable to make any of the four cocktails I requested because she either didn’t have ingredients, mint leaves, and/or the right alcohol to complete the drink properly. I would definitely not stay at this location again nor would I recommend it.
July 31, 2012
Rated 5 out of 5 by Julia68 sheraton downtown philadelphia
So convenient to the start and finished lines of the Rock n Roll Half Marathon.
September 16, 2013
Rated 5 out of 5 by dudester great features
comfortable, freindly professional staff willing to help, clean, and modern.
August 27, 2012
Rated 5 out of 5 by MrTee Great Business Stop
Wonderful location, amenities, friendly helpful staff. Excellent value
July 15, 2012
Rated 2 out of 5 by ADXY This hotel does not meet basic amenities
For $200 a night, the hotel does not provide free wi-fi in the rooms. You have to pay an additional amount if you want internet access in your rooms. There is no microwave or refrigerator in the room. When we arrived at 4.30pm, we were told that housekeeping was backed up and hence no room would be available: and furthermore were told they had no idea when a room would be made available. (This after making a reservation 3 months ago). Couple staff members were very good and helpful: but this hotel is not one I will ever stay in ever again and I would dissuade anyone who wants to stay in downtown Philadelphia from staying here.
April 12, 2014
Rated 3 out of 5 by newcityeverymonth rooms needed cleaning...
This hotel "got the job done" but I had to call down to have my bed made after realizing, late night, that there was a twin-sized top sheet, no fitted sheet, and no additional top sheet to accompany the ill-fitting one, positing as a "made bed." When we arrived, there was also a hair clip & food crumbs on the floor. It made me realize, they did not clean my room before checking me in. UGH. The cleaning staff who remedied the situation was perfectly delightful, however. I also found it odd that there was NO SAFE in the room. Overall, the location was good, all else was fine- not luxurious, but would be fine for business travel on a budget.
June 28, 2012
Rated 5 out of 5 by charliei Extremely helpful staff
I was staying at the hotel while attending a three day conference. Upon my arrive, I noticed that the two buttons underneath the sleeves of my dress shirt were missing. I asked the front desk rep if she had any safety pins and she happily gave me some thread and needle with two safety pins. I would have like to actually use the thread and the two buttons that can with it to sew on to my shirt but I didn't know how. Peggy, one of the housekeepers on my floor was gracious enough to assist me, as she sewed on the buttons for me. Superb service by staff.
June 12, 2014
Rated 4 out of 5 by PSUFitnesschick the staff was exceptional
The facility was a little dated but appeared that they were trying hart to keep up and re-do furnishings and fixtures. This was totally overshadowed by the friendliness of the staff. It was noticeable this visit. I had three house keeping employees initiate conversation with me. I had 4 employees GENUINELY ask me how my stay is. I had a house keeper who asked me in passing if i needed anything, more coffee, other?
All were very genuine and not fake. I felt the front desk was also much more friendly than i expected. As was the room service staff, TWICE!
It was a pleasant surprise in this age of mediocre service. It was a very welcoming environment.
February 24, 2013
Rated 4 out of 5 by 0705 This hotel is in a great location
First time in Philadelphia. Had a great visit.. location is great to all 4th of July activities. Woodrow from hotel security was great and very helpful.. he is a great employee
July 6, 2014
Rated 3 out of 5 by AJinDC Not my first choice of hotel in Philly
The service experience was mixed. The restaurant staff was great but the bar/lounge staff was about as bad as I have experienced anywhere. Service was slow and I had the fun experience of watching people who entered 20 minutes after me get served first (but the bar manager explained they were VIP so I guess that's ok?). Room service staff was friendly but got my order wrong (I'm allergic to mushrooms so it was kind of a big deal). The carpet looks pretty stained in many locations in my room and hallways. The hotel smelled like cigarette smoke in several public areas. I think my bathroom shared an exhaust with the kitchen because it always smelled like fried food. There was no minibar in my room, the cups were all plastic, and there is no midday room service. I was asked in advance if I wanted to upgrade to a club floor room and I agreed. I was put in a king room on the 5th floor (instead of 15 floors higher where I was originally booked) with no club access. The woman at the front desk gave me club access on my key cards after I asked, but it's a little less convenient when you're 18 floors off. Overall the hotel was average and I wish I had booked somewhere else. There was no acknowledgement that I was a Starwood member and I was not placed on a Starwood guest floor. The green programs and features were also not explained to me upon check in so it took me a while to figure out.
November 25, 2013
Rated 4 out of 5 by Sharon3160 Hotel Features
First day waited for elevators took long and were over packed. Ice machine not on every floor, had to go up to 4th floor to get ice. Other wise it was a great stay.
July 6, 2014
Rated 1 out of 5 by Toomie TERRIBLE Staff - OK property
I am a lifetime Stawood Platinum mmber and have seldom encountered a less caring and less efficient staff in ANY hotel. Check in was DISMAL - starting with the driveway greeting -- there was no "Welcome to the Sheraton" it was a mess on the drive and no one was directing traffic. When I said I wanted to valet ther response was "It's $44 a night" with the tone of can I scare you off- not an informative tone. The front desk liine was a MESS and there was NOT a priority line for Starwood Gold and Platinum as most properties. The gentleman who did check me in was nice and relatively efficient. The room was basic and in need of renovation. The Club lounge was not stocked. On Sunday morning when we arrived at the Lounge shortly after the posted opening time the staff was cleaning the room and we were informed it would be a while before they opened. we have a strict time line so we had to go downstairs and have breakfast nt he restaurant at an added cost and yet another delay. But that's not even the worst of it. Check out was so frustrating I couldn't stand it. Since I had to buy breakfast I needed a revised folio to reflect the charges. That took 12 minutes standing there to get a revised printed folio. And then he forgot to add the valet parking and started to figure that out. I just walked away and hope someday to get a correct folio. DISMAL stay - NEVER will visit this property again. Too many other choices in downtown Philly.
March 4, 2013
Rated 1 out of 5 by Karen217 Disappointed
I have stayed at many Sheraton hotels but this was by far the most disappointing. For starters the parking was outragious. I paid 27.00 for less than 12 hrs. Upon arriving the loby was pleasant and the staff firendly but then I went to my room. 127 I belive. The room was dark, dusty and I was shocked the paint on the bathroom door was peeling. The sheets had stains. If it hadn't been so late at night and the fact that I had to get up at 6:00 a.m. I would have checked out.
June 23, 2014
Rated 3 out of 5 by Maddie1964 so disappointing
I booked my hotel 3 months ago - all the way from Australia. I was so disappointed to arrive and be told that the only deluxe room left was on level 7 on the pet friendly floor - a hotel with over 600 rooms and I booked this over 3 months ago and I get a pet friendly room?? It was old, no character and I would give it a 2 star at the most. So disappointing when people who booked after me had much nicer rooms on higher floors - and they were only there for one night.
June 22, 2014
Rated 2 out of 5 by Nottoreturninmylifetime You need to do better
The room service delivery charges are obscene and the quality of the food both in the buffet and room service is average at best. They charge you for wi-fi which is usually now included in most room rentals as part of the room charge or loyalty program. Issues brought to the front desk are not resolved unless you speak to a manager. Wow! I haven't seen service like this anywhere in years. It's a "no" for me.
June 27, 2014
Rated 2 out of 5 by Datcha120 Not Awful but Not What's Expected
I stayed in this hotel for about 3 months straight. The location of the hotel cannot be beat and the rooms were fairly nice. However, I there were a few things that made it not quite the experience that i would have expected from a Sheraton in a CBD of a major city. First, the rooms were ok, but sometimes were pretty shabby. There was no consistency to the toiletries that were in the bathroom. Numerous times I had problems with different things in my room (heater, water leaks, lights that did not work, backed up shower drain that was not over the course of two days which made for a disgusting shower even though i had complained about it multiple times). The Platinum lounge is not up to the standards that i have come to expect from Sheraton, the food was mediocre at best, the service hours were minimal and the selection of food and drinks very limited.
As far as service goes, the business manager our company was working with was great with responsiveness to our needs and continually adjusted for our needs. Some of the front desk staff were very friendly, but others were very cold and did not provide good service, so it was a craps shoot every time i went to check in or check out. Also, when i had complaints all I would ever get is excuses and apologies. I understand that a hotel will have problems, and apologies are great, but i need some tangible remedy for my inconveniences and points are really what i am looking for.
Overall this hotel was not a terrible place to stay for a long period of time, but it did not live up to my expectations completely and could improve in a number of areas.
December 20, 2011
Rated 3 out of 5 by Erai8 Needs some improvement on cleaning
The hotel was overall pretty nice. However, the cleaning staff is either understaffed or needs more training. I didn't feel my room was "cleaned" the one day I chose to have it serviced. Also, two room service trays were left outside my door at 7:00am on a Monday, they collected other people's trash throughout the day, and they remained there still when I checked out on Tuesday at 9:00 am. Made the entire hall way look trashy. I can't believe no staff every picked it up or reported it. They were there over 24 hours!!!! However, I did stay on the club level and the benefits of upgrading to club status were well worth it. Very pleased with the club room.
April 10, 2013
Rated 4 out of 5 by Mags773 This hotel is comfortable
Nice bed. Good rates. Close to shopping and restaurants. Good food. Good in room coffee. Great view from 26th floor. Valet could be more attentive and assist guest with carrying luggage upon arrival and departure. Reception desk and bell boy friendly and professional. Bell boy welcoming and took time to show me room and coffee maker, etc. Asian bar man is nice. Room service delivery somewhat slow. Good hotel. I will recommend and return to this hotel.
June 23, 2014
Rated 1 out of 5 by DI79 Dissapointed
This is the first time I have encountered an unpleasant stay within the Starwood/ Sheraton family.
It is understandable that I arrived earlier than check-in time, however I was still allowed to check in and advised that I would be called once my room was available. Apparently this was told to other guests trying to check-in the same time I was. After 2 1/2 hours I returned to the hotel and inquired with Concierge if they can find out if my room was ready. The young gentleman who helped me, was the ONLY individual that weekend that made any effort to make my stay pleasant. He didn't have to check for me, but he made it his priority to do so, did...and came to find out that we should have had our room key cards already because we were "confirmed". No one called us or made the effort. He continued to provide his own service by personally retrieving my key cards from front desk Check-In. My compliments to him.
Upon entering my room, a pungent odor of moisture and mold "welcomed" me. Also, I had a room that had the shared door between me and the next room. I understand there is no control of the type of people that will be staying at this hotel, but I unfortunately had to have the most irritable, obscene and rude "neighbors".
Lastly, to make the list of an already disappointing experience, my room did not have an in-room service menu. On my return from stepping out, I stopped by concierge where the previous young gentleman who helped me earlier in the day was still on duty and requested if a menu can be sent up to the room. He made a separate call right away for the request. 40 minutes later, no menu! Called front desk myself... 30 minutes later a menu shows up.
I am very disappointed with the experience and more than likely will not recommend to stay there. There are a few other Starwood hotels in the area that I have had the pleasure of visiting and will take my business there next visit.
December 1, 2011
Rated 4 out of 5 by Jennibe Happy with hotel
Sheraton Downtown Philly was the host hotel for annual fundraiser. This was the best value we've had over the 9 years of the event and it was in close proximity. Room was clean and beds comfortable. Staff was kind to open doors, be friendly and assist us.
June 30, 2014
Rated 2 out of 5 by JBx2 Amenities & Cleanliness
Although I was there for a four day conference and my room was rather clean, I only had 3 hangers in my closet, which meant I had to lay my clothes all over my room to keep them from wrinkling, as I needed them for each day of work. I was also not pleased with all the dirt and dust outside my room from what looked to be some construction taking place somewhere on my floor. The mess began to reach my front door of my room, which looked pretty trashy. One other thing I was not aware of with this particular hotel, is that it was pet friendly. Many times with my stay, I heard a dog barking in my hallway or in the lobby. I can tell you that this will have an impact on future bookings as I, nor my family are not pet lovers and my kids are afraid of dogs. Thanks for you time.
March 26, 2014
Rated 2 out of 5 by DisappointedTraveler404 Under construction
I've stayed in many Sheratons across the country and this was the worst one ever. The staff was good to great. The facility was very run down and parts were under construction. Extremely loud coke machine outside my door, no ironing board (took them 2 days to find one), no ice machine on my floor, they delivered a baby crib to my room the last night... So I found it when I got to the room at 11pm, the pillows were way to soft, two of the 6 elevators did not work (the hotel was full)And the food in the coffee shop (Resturant under construction) was flavorless.
In general, a lot to pay for the Sheraton experience and not get it.
July 22, 2013
Rated 2 out of 5 by Luv2SkiPA Difficult Evening
We were disappointed with our stay at this establishment. After check in we realized that we would need another set of bed linen for the sofa bed. When we opened it up we found trash inside of it. We tried to call guest services numerous times without any success as to anyone answering the phone. We had to go to reception in order for our request to be completed and then it wasn't even right. We then decided to go to the hotel bar for drinks and our waitress was rude and slow in her service. During check out we tried to explain our frustrations, but we were told that they did their best. Overall not happy with our stay, but would love to visit the area again.
November 29, 2013
Rated 4 out of 5 by Vicki2014 Good weekend
The room was comfortable, clean and updated. I thought it was great that there was both a shower and tub in the bathroom. After hours of walking around, a good soak was very welcome. Everyone I interacted with at the hotel was friendly and helpful. I had a "Pure" room, which was not adequate for my allergies, but might be perfect for someone having less of an "allergy year" than I seem to be having this year. There is no in-room safe, however, so I had no way to adequately secure my electronics. Also, I paid for the breakfast, but would not do that again. There are mostly carbs, not good for me, but the selection was healthy at least. Also, they don't put out enough snacks, and I never saw any hot appetizers, so if you want some, I guess you have to be first in line. Finally, while the wifi is not free, there are some computers available and the one in the Club, if you purchased access with our room, can be used for free.
June 24, 2014
Rated 2 out of 5 by NHLDraft2014 Sheraton Downtown Philly
We stayed at this hotel for the NHL 2014 draft. It was very disappointing for a Sheraton. Rooms were large however it was difficult to sleep as the air conditioner went off and on all night long, room was either hot or cold and every time the a/c came on there was a loud click. The 2nd room we had wasn't cleaned on the Saturday when we returned after being gone from 12:00 noon until 9:30 pm. Front desk was unfriendly. Had the buffet breakfast, the food was good, but it was expensive and the café closed at 11:00 am daily - this seemed very strange as the hotel was full and the lobby was very busy with people looking for lunch on Thursday, Friday and Saturday. Lounge did serve food however the menu was limited and the wait for service was long. Staff seemed to be caught unaware of the crowd that was there for the draft and a wedding on the Friday. They kept saying that due to the people everything would be delayed including the rooms for check-in and the food. Young gentleman at the Valet Parking was great to deal with, but he was actually the only friendly one, wish we had got his name on Thursday when we arrived. Very disappointed in cleanliness of hotel and overall feel. It is a worn out hotel that doesn't deserve the Sheraton flag.
July 1, 2014
Rated 1 out of 5 by Philadalphiasheraton2014 disappointed
Being a SPG member i've seen and stayed at several Sheraton's. This was clear and away the worst one. all areas including service need major improvement.
June 30, 2014
Rated 5 out of 5 by Sandy46 Home away from Home!
Comfortable rooms, clean, thoughtful care during our stay. .... Just like being at "grandma's house" !!!
June 30, 2014