Rated 3.2 out of 5 by 381
reviewers.
Rated 5 out of 5 by Nancy90 Comfort in the midst of busy busy
I have to say Hats off to the Downtown Sheraton in Philly!! What a busy busy graduation weekend and also they had the SGK Cancer Walk on Sunday! And that hotel catered to all needs! It was such an exciting weekend.
We needed a fridge in the room for my husband's insulin and bingo they brought it up! He forgot his toothbrush and voila the desk gave him one! We were walking all day and to come back to such a comfy bed to sleep soundly was a great relief. Thank you for having pleasant staff and a superior Hotel. It made our son's graduation from Penn a very relaxing one! Thank you for your exceptional service!
May 15, 2013
Rated 2 out of 5 by Mona This hotel needs a total rehabilation
I was very dissapointed when I entered the lobby of the Philadelphia Sheration. I expected a clean lobby with great ambience. The floors were dirty, the mats on the outside of the entrance doors were quite dirty as well, and the trash bins in the lobby were full. The elevators to the rooms and garage have reached their useful life and need to be replaced. The carpet throughout the hotel needs to be ripped up and replaced and the beddings especially the down comfortors need to be thrown away and replaced with new decent looking ones. I am never staying at this hotel again.
May 16, 2013
Rated 3 out of 5 by Graduate Graduation trip
My mom booked this hotel because they told on the phone, the hotel directly not reservations, they had shuttle service, but they did not. Front desk was not that helpful. Asked question " Im just an hourly employee", Really? Also had to call front desk 3 times before someone picked up, and then she was rude and abrupt that I was disturbing her. The rate was not cheap even with discount but yet they still charged for WiFi, at this day and age? . The lady in the gift shop was really nice and doormen.
May 18, 2013
Rated 2 out of 5 by Robin Needs improvement
The hotel looks old and feels old. The hallway floor looks like it needs some vacuming. The staff can look a little more cheerful too. I specifically asked for the complimentary wi-fi service at check-in but the guy just nodded his head and failed to inform me that I needed a coupon code. I was never able to get hold of anyone on the phone regarless which key I tried to use. Finally, someone left a bag of dirty towel outside of my door during the whole time I was there. Generally, the place lacks professionalism to me. It's one of the worst Sheratons I've ever stayed at.
May 16, 2013
Rated 2 out of 5 by DCDC Tired and old.
Tired and old. Air vent in bathroom below counter had 1/2 inch of caked old dust. Room HVAC sooo loud it was tough to sleep. Carpet in hallways stained. Paper coffee cups and used room service trays on floor of hallways not removed for a full day. Had to ask front desk for 2nd roll of toilet paper. Time to redo this hotel.
May 19, 2013
Rated 5 out of 5 by gator1957 Awesome stay!
Stayed at Sheraton for a seminar and was plesently surprised. The location is perfect, within easy access to everything. The staff is more than eager to help with finding the local attractions and best places to eat. The hotel itself is beautiful and comfortable. The rooms have the most comfy beds and pillows and are spotless. My expectations wre not only met but surpassed.
May 18, 2013
Rated 1 out of 5 by Scott92101 Not a good experience
The staff bordered on being rude from the doorman to the wait staff to the guest services people on the phone, nobody seemed interested in providing quality service. On top of that the elevators stopped on every floor due to some glitch and we ended up taking the fire stairs from the tenth floor because the wait was so long. The public hallways were poorly kept with trash sitting out for longer than a day. At the club lounge when I asked for a cup of coffee at 9am, I was told there was no more even though they were open until 10:30. What is wrong with the people here?
May 14, 2013
Rated 1 out of 5 by James2243 Most Mediocre Philly Starwood Property
No Valet, scary elevators, and terrible maid service.
May 17, 2013