Rated 5 out of 5 by CFM56 cab assistance
The cab driver that the Sheraton staff assisted me with was nice but once we got to the airport she had no way to take a credit card, had no receipt to provide which was a problem. Hotel staff should only use qualified legitimate transport services.
October 6, 2013
Rated 3 out of 5 by Titi The location is great but...
Average experience due to the fact that they have a big problem with elevator (20 minutes waiting time!).
Just not enough elevator for the amount of room.
Ben, restaurant gm, is an outstanding hospitality team member....make sure to meet him during your stay.
April 2, 2013
Rated 2 out of 5 by JNC10019 Hotel is just Ok Elevators are terrible!
I have never been in a facility where the elevators were this atrocious. Each trip was an adventure in futility and frustration. It was so bad we stayed away from the room or the bar and restaurants in fear of having to use the elevators. Sad SPG Experience!
April 1, 2013
Rated 3 out of 5 by Sue78 Could have been better
Was charged for a cot that we didn't need. Had the wrong room when we arrived but they did handle the change quickly. The new room had a window that was cracked from top to bottom - a bit dangerous and not at all attractive! Never enough towels available.
July 15, 2013
Rated 2 out of 5 by BowlinBando Sleep interrupted by unfriendly staff
I checked into this hotel very late in the evening due to plane delays. The staff was welcoming, even at such a late hour, and I went up to my room for a few hours of sleep. The next morning, at 8:30 am, there is a loud knocking on the door. Since I was tired, I tried to ignore it and go back to sleep. A few minutes later, there is another demanding knock on the door. When I open the door, it is the cleaning person, asking when I will check out. Now, 8:30 is in no way close to the checkout time, and I was not delaying her job by trying to get my rest. So my response is that I don't know when I will be checking out. She then demands an estimate of when I think I will be checking out. After a late night this was the last thing I wanted to deal with at 8:30 in the morning. After that encounter I begin to get ready for the day, since I was alerady awake. After about 20 minutes out of bed, I see a huge bug crawling where I had just slept. Not my idea of a friendly or clean hotel, and I will not be visiting any time in the near future.
August 13, 2012
Rated 4 out of 5 by Jackandjill27 This hotel has a good location and nice features
This hotel is convenient to museums and parkway with good bed and expected hotel features. The street level appearance is not nice from the city side where people approach walking from center city because they expect all customers to arrive from driveway.
September 29, 2012
Rated 1 out of 5 by junior Would Not recommend this hotel
Light bulbs out in bathroom - not replaced, flickering bulb in bathroom not fixed, phone not functioning in room; no information in room regarding hotel, roomservice, etc, peeling wall paper in bathroom; lobby not inviting; asked for 2 keys - received 1
February 28, 2013
Rated 4 out of 5 by RALAF Very Good Service
The view from the club level is breathtaking. All the staff was exceptional. The day we were to leave the battery in our rental car was dead. We were headed to the airport to catch a flight. Someone from the hotel came to assist us within minutes.
May 30, 2013
Rated 2 out of 5 by Jasmine810 Not impressed
I stayed 5days with my family. The desk-staffs were not friendly, terrible elevators and noise leves of hallway (21F), peeling wall paper in bath, stained chair, was not impressed... oh, good customer service; asked to change dirty coffee machine.
May 24, 2013
Rated 4 out of 5 by KimmieM Great location, friendly staff
We stayed here for a wedding at the Franklin Institute. The hotel is in a great location, we had a beautiful view. The room was clean. The staff was friendly. No complaints here - I will stay here again my next time in Philly.
October 21, 2013
Rated 4 out of 5 by ADB1112 So, so
The lobby and most of the rooms lived up to the Sheraton standard but my guestroom was not all that great. There were a number of stains in the carpet and the shower head was not securely attached to the wall. Room 534 definitely needs some TLC!
November 30, 2012
Rated 1 out of 5 by Bree Horrible
My stay was not satisfactory. Blood was on our sheets (TWICE) even after guest services was called and changed our sheets. The breakfast was too expensive and very nasty. The pancakes were rubbery and the meal horrid. I'd never come here again!
April 16, 2013
Rated 5 out of 5 by Anne47 Within easy walking distance of many Philadelphia attractions!
The staff was very friendly and helpful, the hotel was located within easy walking distance of many of Philadelphia's local attractions, and our room could not have been more comfortable! We will definitely stay here again!
October 21, 2013
Rated 5 out of 5 by MrsRay5410 Great customer service
Check in was speedy and efficient, the staff was friendly. I was a little disappointed when I drove up there was no staff to greet and direct me to the parking garage. I'm not certain when next I'll visit but I hope that doesn't happen again.
April 11, 2013
Rated 5 out of 5 by AllStarMom Wonderful Experience
The accommodations were great. It was Thanksgiving Day and the staff was amazing, despite them having to work. Thanks to all for missing hours with your family in order to make my stay great.
November 29, 2013
Rated 5 out of 5 by Misty74 Hotel was accomodating
Due to a cancelled flight I needed overnight accommodations. The staff was very helpful in getting me settled in with no fuss. My room was very comfortable and inviting.
December 12, 2013
Rated 3 out of 5 by MeOne Moderate at Best
Room had the smell of old stale smoke.
Room key needed exchange several times in one evening in order to function and still then security had to open door as lock/keys were malfunctioning.
Mary at the Concierge desk was great.
October 3, 2013
Rated 5 out of 5 by Lefty3 This hotel is in a great location
I thoroughly enjoyed my 5-day stay at the hotel. The staff were exrtremely nice and welcoming. I haven't had as good an experience in a hotel for some time. The hotel is very conveniently located for walking the downtown Philadelphia area.
April 23, 2013
Rated 3 out of 5 by shweta room amenities and room service was below standard
Room amenities were really poor and the food that we ordered for dinner was cold and tasteless. With just one night in the city we were too exhausted to eat out. Had a poor experience at the pool too, way too small and no staff available.
March 11, 2013
Rated 5 out of 5 by MrTee Keeps Improving
Each time I stay at this property the level of excellence in all aspects keeps rising. Great staff, wonderful rooms, excellent service and food, outstanding location and the best views in town. Can't wait for my next trip to Philadelphia.
December 16, 2012
Rated 5 out of 5 by Vacationdeprived In the center of everything Philly
Great location; within walking distance of everything you want to see. The hotel itself was very nice and so was the staff. Most comfortable hotel bed I've ever stayed in. Will definitely use them again.
November 10, 2013
Rated 3 out of 5 by Liz73 Disappointed
I have stayed at this hotel previously and it was great. This time I was very disappointed.
The water in my room was not replenished. The TV did not work and the staff never refilled the coffee packets. Very disappointed in this hotel.
September 29, 2012
Rated 2 out of 5 by unhappy14 room service
Room service food is fantastic and the staff delivering are very friendly and helpful.
January 6, 2014
Rated 4 out of 5 by MayGU Very nice hotel
Very nice and comfortable room, the front desk and conceierge staff are very helpful. Had a nice time staying there.
December 29, 2013
Rated 4 out of 5 by noguns pleasant stay
This time I got a room at the club level. And so at least 2 of the 6 elevators were out of service I never had to wait long for one. At one occasion my room wasn't cleaned and it only took me two attempts to get this resolved.
September 10, 2013
Rated 4 out of 5 by betsy Hotel Staff are super friendly
Philadelphia's Sheraton Downtown's staff in the "Friendly City" live up to the city's name. I don't think that I have ever stayed anywhere where all of the staff have been so friendly. Thank you for taking care of my needs...
February 20, 2013
Rated 3 out of 5 by Squig17 Hotel has great features
Centrally located, many amenities however the cleanliness of the common areas was subpar. Staff was very friendly but not very knowledgeable about specific areas of interest.
December 1, 2013
Rated 5 out of 5 by Jayhawk40 Great Staff
The staff at this hotel were helpful and informative with all questions that I had. Very nice and clean fitness center. The housekeeping staff were efficient and through. Was able to walk to a number of historic sites and musuems.
January 22, 2013
Rated 2 out of 5 by DN25 Old. Needs updating.
Must say the staff was very pleasant and helpful. The hotel however, is in need of some significant help. Old and stained carpet. Hallways in need of paint and upkeep. Thin towels. Just not pleasant and up to SPG standards.
August 14, 2013
Rated 5 out of 5 by MrTee Wonderful Staff
Everyone at this hotel seems dedicated to insuring one's stay is perfect. Great location, excellent restaurant makes staying here convenient and enjoyable. Would recommend this facility for all business and vacation travelers.
September 24, 2012