Rated 1 out of 5 by me345678 this hotel has problems
run down hotel with the most extreme noisy AC unit in every room
January 13, 2013
Rated 2 out of 5 by Clkonruby Better luck next time
At check in was given a room already occupied. Could have beed very akward. Next morning toilet would not flush. The attitude was oh well we will get some there to fix it.
January 13, 2013
Rated 2 out of 5 by SPGhotel Old and rude
This hotel is super old and not updated.. The staff was so not helpful and I was so disappointed in my room.. The waitress at the bar was great and was super accommodating.. She was wonderful.. I booked a king room - got put in a weird queen room and the walls are paper thin.. Could hear my neighbors entire conversation.. Is an old hotel.. Only update is the sheets and bedding.. which I was grateful for...
January 12, 2013
Rated 4 out of 5 by BuisnessTravel Recent trip to Philly
This hotel has very helpful and freindly staff.
January 11, 2013
Rated 4 out of 5 by ITBob Nice stay but this Sheraton is starting to show some wear
Great stay overall. Always enjoy this specific Sheraton. Have stayed here twice over the last 2 1/2 years. The bed was great - super comfortable. My only gripe is some of the furniture (Desk/chair) are starting to show some major wear and tear. The carpet was randomly bunched up in different areas. Typical lack of attention to detail I see in hotels in Philadelphia to be honest... nothing major though. The bathroom was fine... no major concerns. Rooms are overall fairly cramped, but it's a downtown hotel built in the 70's or 80's I assume, so that's par for the course. Staff always great at this Sheraton so have no complaints about them or the breakfast service at the restaurant in the lobby. I would recommend staying here to anyone.
January 10, 2013
Rated 5 out of 5 by GDP5 Good stay for price
I had a great stay in this hotel. The room was great, my view was exceptional and the front desk staff was friendly. The only two issue I noticed were:
-One patch of carpet appeared slightly stained.
- The parking rate is ridiculous and not very competitive since there are so many cheaper options within a block of the hotel.
Other than that, the stay was great for the price and I would definitely book here again.
January 8, 2013
Rated 5 out of 5 by Phil104 Comfortable hotel with a nice deal/location
This was my first time staying here. The room was clean and comfortable. The hotel is close to major attractions. I would use again, except, my experience at check-in. It was late night, but hotel stuff who took care of my check-in could do better. I am not a frequent customer or high profile person. However, I should be treated as a valued customer at least. I did not feel welcomed. That was the only down side of my stay.
January 5, 2013
Rated 3 out of 5 by Molly13 Good Location, but Smells Bad!
We stayed at the Sheraton on New Years Eve. The location was within walking distance to plenty of bars/restaurants, and we had a beautiful view of the art gallery from our room on the 24th floor. It was a busy afternoon, but the hotel was well-staffed so we didn't have to wait for anything. The room was comfortable. Our biggest complaint was the smell of cigarette smoke in the hallways and our room. Even though the room seemed clean enough, I just couldn't get past the fact that our room smelled like an ashtray (even though it was a non-smoking room). Luckily, we didn't spend much time there. Although the excellent staff made the most of what they have to work with, unfortunately it seems that their hotel has seen better days and could use a serious renovation.
January 4, 2013
Rated 2 out of 5 by CruiserGirl12 Would Not Stay Here Again
I was very disappointed in this hotel. The hotel itself was dark, grungy, and had a funky smell (like bad seafood) throughout. The room had dark walls and carpet and only 1 lamp. The smelled like damp socks. The down comforters on the bed were too warm. The room was kept at 66 and the down comforters were still too hot. There was no valet or bellman. The entire hotel needs a facelift.
January 4, 2013
Rated 3 out of 5 by miamiskyboy Great Location - Run Down Property
The Good: This hotel is in a nice location. I stayed here for new years & it was convenient to most major attractions, restaurants & shopping in center city. The hotel offers a self parking option that was somewhat reasonable at $38 a day. While this might sounds expensive to some. It is somewhat reasonable for a hotel in Philadelphia. It allows for in/out privileges. The hotel has a large & open lobby that looks a bit dated, but was clean & welcoming. There was security standing at the entrance monitoring all who came in/out of the hotel. They did a great job at recognizing me as an elite member of the SPG program. Upon entering & identifying myself, I was whisked away to the SPG line where there was no waiting. I was made to feel like a VIP. They used the correct branded spg key holder that corresponded to my level, offered a goodie bag with snacks & Philadelphia's own Tasteykakes & breakfast voucher because the club lounge was undergoing repairs.
The Bad: The hotel looks rundown. The elevator from the parking lot to the lobby was incredibly dirty. So was the elevator landing in the parking lot. Such a large hotel like this one. How could they not want to spend the money (minimal) to pressure clean that elevator landing on the P1 P2 floors, update the signage & clean those elevators. It is after-all the first impression a guest gets of the property. Once I saw the dirty entrance & that filthy elevator. I knew that the hotel was not going to be all that great & I was right.
The hotel allows vendors to deliver to the guests rooms. So the hallways were full of Chinese, pizza & other delivery agents roaming the hallways. This should not be allowed for security purposes as well as customer service. These vendors are not only loud in the hallways, but they leave the menus underneath the doors & it looks awful & gives a terrible impression.
The Ugly: I was checked in to a room on the 24th floor. The room was clean, but not super clean either. The flat screen televison sits on a wooden tray on top of the dresser. Mine was visibly broken on oen side & you could see all of the broken wood. It looks awful. How can they check guests into this room without first repairing that ? Again - no one seems to care here about the guests perception. The hallways are dirty, dark, & very outdated. The elevators are being renovated. So perhaps when they finish they will look better. But the elevators that I took felt like you were back in the 80's. The elevators here do not have key card access. Whoch means anyone can get inside & go to any floor they desire. Including the SPG floors & the top 26th floor where the lounge is. This is not acceptable. As most Sheratons & other properties in this segment, by now have the key card access elevators as a security measure.
I was there for new years eve. The hotel had security at the door. But that was about it. The hallways were full of drunk guests being loud in the hallways. the crowd that stayed here was kinfd of rough as well. At one point the music & partying at 3AM from the room that was next to mine was unbearable. So I called the front desk - which did nothing about it.
Verdict: If you are using your SPG points to stay here like I did, don't ! Its not worth it. Its hard to get & accumulate these points to waste them here. Stay here if you get a good rate, end up here because of a favorable priceline bid, get a blockbuster rate or hotwire. Otherwise - there are many other options in CC that offer a cleaner, more elegant & better maintained facility for the price. In an often superior location to this one. This hotel has a major advantage which is the great customer service from the front desk staff & the concierge. If they could just up the security & pay more attention to the details like lobby plants, decorations, renovations, cleanliness & maintenance. This would be one of the best hotels in CC.
January 3, 2013
Rated 3 out of 5 by Kelly87 Great Location, Okay Everything Else
Used a suite night and stayed here for one night on NYE 2012. Checked in, everything seemed ok, staff were nice at the desk. Got to the room and the keys didn't work. Finally got in after getting new key cards, and the suite was okay - looked old and not too well taken care of. Then the toilet was clogged and we had to call 3 times and wait over an hour for someone to come and fix it. The Club Lounge was closed, but we got two free tickets for breakfast in the restaurant in the lobby in the morning. The food was not very good. We were pretty disappointed, but the room serviced its purpose - a comfortable place to sleep - and our room had a view of the fireworks on Penn's Landing, so that was a great part.
January 3, 2013
Rated 4 out of 5 by SilkS70 Very nice hotel
The hotel is very entertaining, great to just chille or hang out.
Just wish hotels would change bedding when "ANY" dirt or strains are on them. Any dirt or strains on bedding can make any room uncomfortable.
January 2, 2013
Rated 4 out of 5 by Jack2410 Great,stay, except for the pool!
Overall stay was great. Room was nice and staff was friendly. Traveled with 2 small children who were excited for the indoor pool in December. The pool was very disappointing. The coldest heated pool I was ever in. The room in which the pool was located was frigid. My children could only swim for about 10 minutes because it was to cold to be enjoyable.
January 1, 2013
Rated 3 out of 5 by Cold17 Wet and cold
Stayed in junior suite. Sitting room never got warm. Heat controlled from remote area. Took shower, no towels in room. Also, coffee maker missing filter holder. Took about 25 mins to get towels
January 1, 2013
Rated 5 out of 5 by GB2012 Wonderful Hotel
I always enjoy staying a the Sheraton, the rooms at this particular hotel are little outdated but very comfortable. I would definitely return as it is centrally located and has an excellent staff.
January 1, 2013
Rated 3 out of 5 by dbutche Not my favorite
This was my first time staying at this hotel and the things that i picked up are just things th a t should be mentioned. Soap size is extremely small, the shower drain was very slow. Requested a frig and it was taken from one room and placed in ours. All the rooms shouldbe upgraded. All staff was very helpful and polite!
December 31, 2012
Rated 4 out of 5 by Dranoel My stay on 12/22
Everything was just great. Your staff was very good. One improvement, you could make, is have a shuttle for Philly airport & Amtrack. Most top quality hotels do.
December 31, 2012
Rated 5 out of 5 by Hardin Beautiful hotel
It was my first time at this Sheraton,I am originally from mid west,and have stayed in other Sheraton,this one here has shown how excellent Sheraton is and I will continue to stay and enjoy The Sheraton all over the states.
December 31, 2012
Rated 2 out of 5 by Carrie2311 Cursing workman at 9 am
This is the hotel we go to most with Starwood. I have never been disappointed until now. We were awoken @ 9 am to cursing, banging and arguing workman in the adjoining room. Then there was no hot water in the shower. The front next apologized and gave us $20 off a bar tab. $20 I spent 7000 points to see family before Christmas and my Christmas eve morning was some construction man dropping every curse word in the book! Then since we decided to just leave we couldnt even shower because water didnt get even warm. $20 off a bar tab for spending $7000 so not worth it. I will not recommend the Starwood program to my friends anymore. Hotel didnt even acknowledge we were members. At least at the Cove Haven resorts which are now gone from the program they acknowledge you were a member this hotel never has. My family that I met hit platinum this stay and had an equally bad experience. The hotel did not seem busy - why would you place people next to a room that was due to have work?
December 26, 2012
Rated 5 out of 5 by lthom Lisa Party
The Staff was excellent! They were able to change my room and the bellhops were very nice with moving my items again.
December 19, 2012
Rated 4 out of 5 by Bon2012 Avoid the room service
The cleaning was inconsistent. I found a bottle cap on my floor upon arrival. Some days I was left hygiene products, other days was not. The room service is extremely overpriced. I paid $24 for a yogurt that would cost about fifty cents. The location is good and the view from my room was beautiful. The staff are friendly and helpful.
December 16, 2012
Rated 5 out of 5 by MrTee Keeps Improving
Each time I stay at this property the level of excellence in all aspects keeps rising. Great staff, wonderful rooms, excellent service and food, outstanding location and the best views in town. Can't wait for my next trip to Philadelphia.
December 16, 2012
Rated 2 out of 5 by Philly10 Bathroom Issues.
The bathroom shower curtain had some growth and discoloration on it. There was no shampoo or soap. Very unsatisfactory
December 13, 2012
Rated 2 out of 5 by Maabbott Horrible Stay
We havestayed here before and it was great. We checked in- clerk could not figure out how to charge my card- I wanted to prepay $400 and put the rest on my debit card. He assured me that they would not automatically debit my card for checkout that I would have to check out - WRONG! Got club level upgrade which you described as lounge area, breakfast, hot hors d'oeuvres nightly, etc. Ran out of Diet Coke, NO evening hors d'oeuvres, ran out of breakfast food- woman was awful- guy was great- our keys didn't work initially because the smart clerk did not know what he was doing-- toilet clogged- no hot water on Sunday- what else???? NOT GOOD!!!!!! To top it all off- got charged twice for one night!!!!!!!!
December 12, 2012
Rated 3 out of 5 by USNA2012 Army /Navy Football Weekend
Stayed there because the team was also staying @ this hotel. The experience was great except the service in the bar / lounge was awful. Not enough staff working to handle the crowd which was unacceptable being the host hotel for the Navy team. The service was consistently poor on Friday and Sat night,
December 12, 2012
Rated 4 out of 5 by BuffaloJoe Nice hotel. I miss the clock!
The hotel rooms and restaruants are nice. It is conveniently located near restaurants and other areas of interest. We were a bit disappointed when our group arrived to find the huge clock had been sold. I'm not sure why the hotel would get rid of something with that much history behind it. Every year for the past 6 years we have taken a group photo in front of the clock.
I wanted to say what a pleasure it is to come back a couple times a year and be greeted by Amanda's smile and courtesy. She recognizes our group and always provides excellent service when we enjoy time in the lobby lounge/bar area.
December 10, 2012
Rated 3 out of 5 by Live Poor Internet Access
The WiFi internet access was poor and very expensive. It's free everywhere else....why not there?
December 10, 2012
Rated 2 out of 5 by UghNotHappy Needs Improvement
Location was great -- My room had a great view. Once I checked in, great customer service. Once I got to my room, that was a different story. Linens seemed to be clean but there was a lot of hair. Yuck. I went to unpack and opened the dresser drawer to find dirty used towels. Yuck again. I had made a request for an extra shower robe and extra pillows since this was a special trip for me and my new fiancee. NONE of it was there. I called the front desk to discuss all of it and told them that I was leaving to explore the city. 2 hours later I returned to find no extra pillows, clean linens on top of my bed (why did they not replace them?) dirty towels were gone and we got the shower robe. My room was on club level and so we stopped by the club lounge. Overall it was clean, great view...had to use the bathroom and that was another story. It was horrible and it looked like it wasn't clean for over 2 weeks. There were no snacks, the coffee machine didn't work and only water available. I have been to several other Sheraton's and this was never the case. I was disappointed. I called the front desk again, requested they get the bathroom cleaned and asked them to stock up the lounge. She informed me that the lounge has been closed all last week and no one has been up there. And I upgraded for this? Unacceptable.
December 6, 2012
Rated 5 out of 5 by brenbren3 Loved the staff
Excellent service, great staff and hospitality and the hotel has a great location.
December 3, 2012
Rated 2 out of 5 by DMP512 Recent Stay: November 2012
I've stayed many times (12+) in the past and have found the staff to be top notch. Lately I've noticed that the overall decor has fallen off and the general appearance of the facility has declined. I was surprised during my last visit to see that the General Manager had decided to remove the large clock from the lobby. It added so much character to the place. I am a Starwood owner but I will be looking for a new location for all future visits.
December 1, 2012