Rated 5 out of 5 by Cool14 My impressions
Staff worked exceptionally hard to impress guest.
September 15, 2014
Rated 3 out of 5 by miamiskyboy Great Location - Run Down Property
The Good: This hotel is in a nice location. I stayed here for new years & it was convenient to most major attractions, restaurants & shopping in center city. The hotel offers a self parking option that was somewhat reasonable at $38 a day. While this might sounds expensive to some. It is somewhat reasonable for a hotel in Philadelphia. It allows for in/out privileges. The hotel has a large & open lobby that looks a bit dated, but was clean & welcoming. There was security standing at the entrance monitoring all who came in/out of the hotel. They did a great job at recognizing me as an elite member of the SPG program. Upon entering & identifying myself, I was whisked away to the SPG line where there was no waiting. I was made to feel like a VIP. They used the correct branded spg key holder that corresponded to my level, offered a goodie bag with snacks & Philadelphia's own Tasteykakes & breakfast voucher because the club lounge was undergoing repairs.
The Bad: The hotel looks rundown. The elevator from the parking lot to the lobby was incredibly dirty. So was the elevator landing in the parking lot. Such a large hotel like this one. How could they not want to spend the money (minimal) to pressure clean that elevator landing on the P1 P2 floors, update the signage & clean those elevators. It is after-all the first impression a guest gets of the property. Once I saw the dirty entrance & that filthy elevator. I knew that the hotel was not going to be all that great & I was right.
The hotel allows vendors to deliver to the guests rooms. So the hallways were full of Chinese, pizza & other delivery agents roaming the hallways. This should not be allowed for security purposes as well as customer service. These vendors are not only loud in the hallways, but they leave the menus underneath the doors & it looks awful & gives a terrible impression.
The Ugly: I was checked in to a room on the 24th floor. The room was clean, but not super clean either. The flat screen televison sits on a wooden tray on top of the dresser. Mine was visibly broken on oen side & you could see all of the broken wood. It looks awful. How can they check guests into this room without first repairing that ? Again - no one seems to care here about the guests perception. The hallways are dirty, dark, & very outdated. The elevators are being renovated. So perhaps when they finish they will look better. But the elevators that I took felt like you were back in the 80's. The elevators here do not have key card access. Whoch means anyone can get inside & go to any floor they desire. Including the SPG floors & the top 26th floor where the lounge is. This is not acceptable. As most Sheratons & other properties in this segment, by now have the key card access elevators as a security measure.
I was there for new years eve. The hotel had security at the door. But that was about it. The hallways were full of drunk guests being loud in the hallways. the crowd that stayed here was kinfd of rough as well. At one point the music & partying at 3AM from the room that was next to mine was unbearable. So I called the front desk - which did nothing about it.
Verdict: If you are using your SPG points to stay here like I did, don't ! Its not worth it. Its hard to get & accumulate these points to waste them here. Stay here if you get a good rate, end up here because of a favorable priceline bid, get a blockbuster rate or hotwire. Otherwise - there are many other options in CC that offer a cleaner, more elegant & better maintained facility for the price. In an often superior location to this one. This hotel has a major advantage which is the great customer service from the front desk staff & the concierge. If they could just up the security & pay more attention to the details like lobby plants, decorations, renovations, cleanliness & maintenance. This would be one of the best hotels in CC.
January 3, 2013
Rated 2 out of 5 by Angel2008 Needs Improvement
This hotel did not meet my expectations for a Sheraton. The bed was either too soft or too hard in places. Was like part of it was used and the other part wasn't - was uncomfortable and not good for my back. The ice maker on my floor didn't work until the last night. The hotel charged for internet service which was ridiculous. I have been at cheaper hotels that provide it free. Room not as clean as could have been, not bad but not totally clean. Service at the restaurant was good but food was not great.
August 26, 2013
Rated 5 out of 5 by Washington27 Nice Surprise
I had not stayed at the Sheraton Downtown hotel for some time. I was very pleased to see the extensive renovation that had been done since my last visit. The common areas, the restaurant and my room were all well done. The friendliness of the staff made it all the more pleasant. I would most likely stay there again the next time that I visit the city.
October 10, 2014
Rated 2 out of 5 by Danton Needs a major renovation
The heater sounded like a freight train going through the room every time it turned on. The sink barely drained; the toilet barely filled; the shower handle felt as if it was about to fall off.
A fire alarm went off for over twenty minutes Saturday night. I understand that it couldn't be turned off until the fire department gave its okay, but there was never an all clear. I had to call the front desk to find out everything was safe.
I was offered a room on a high floor when I checked in and accepted gladly. It turned out the room on the 16th floor looked right across the street at an office building.
Finally, the bill was not split between the two guests in the room so we had to spend an extra ten minutes getting it cleared up when we checked out.
This is the worst stay I have ever had at a Sheraton.
January 31, 2014
Rated 3 out of 5 by Spec1295 Hotel dated and worn
The hotel is dated and showing age. Hall carpets are old and worn, hotel room doors jam and hard to close. Bar area was kept too cold with air conditioning running to the point where we had to take our food back to our room on two different evenings.
May 2, 2014
Rated 1 out of 5 by ruggerdoc Avoid if at all possible
This hotel is in desperate need of updating and a good cleaning. I stayed on the 6th floor; the hallway carpets were stained (with what I have no idea nor would I care to guess). The rooms were outdated - looks like they did probably 15 or more years ago. The room itself was incredibly noisy- you could hear conversations from the room next to it (being held at normal conversation levels). I'd look for any other hotel but this one if staying downtown. It needs to be bought up to current standards or at a minimum cleaned top to bottom. The carpets felt so dirty I wouldn't dare walk around the room barefoot. Sad. Normally have good experiences at Sheraton.
November 9, 2013
Rated 1 out of 5 by RottenMilk This hotel is dirty
I've stayed at this hotel numerous times and have always found this hotel is sub-standard. It is extremely dirty and I've been served spoiled milk in the lounge and restaurant multiple times. Check-in is very time consuming, and the internet is extremely slow.
I do not recommend this hotel.
October 27, 2011
Rated 2 out of 5 by Chris11 Not what I expected
I reserved the King size bed with the Philly Overnight Package which was to include Complimentary Self Parking, Philly's More Funteddy Bear And Coupon Book. I did not receive any of it upon my arrival. I was downgraded to a queen bed handicap room with a walk-in hand held shower. And I paid $20 for self parking. The room was disgusting, the sheets had makeup on them from a previous guest, the carpet was stained and gritty feeling on bare feet, there was no blow dryer or garbage can in the bathroom and a burnt out light bulb. After complaining I was given two free breakfast buffet coupons for my inconvenience. I have stayed at other Sheraton Hotels and been very pleased with rooms and service but this hotel was a very big disappointment.
November 7, 2011
Rated 1 out of 5 by Ray68 Unprofessional
I reserved my room seven months in advance and reconfirmed my reservation the day before my arrival, but when I arrived they informed me that they did not have a room available for me. They did the same thing to at least two other families that were in line with me. They also lied when I tried to check in, telling me that they were waiting on housekeeping, which obviously wasn't true. Completely unacceptable...I will never stay at a Sheraton again.
November 19, 2012
Rated 1 out of 5 by Complaints Worst Sheraton I've Ever Stayed At.
This hotel is outdated, extremely unclean, and the staff is hit or miss. I've stayed here numerous times and it continues to dissapoint (I have now switched hotels as I travel frequently for work).
Do not stay here unless you have no other options.
October 27, 2011
Rated 2 out of 5 by Marie0918 Very Dated
This hotel is very dated and needs to be renovated badly. The hotel room door was flimsy and didn't seem secure to me. The linens were clean and a little worn. Everything in the room was dated with the exception of the flat screen tv which makes it feel a little dirty to me. You can't tell if something is dirty or just old. I will not stay here on return trips until it's renovated and hopefully that's soon! I love the spg brands.
March 20, 2014
Rated 5 out of 5 by Sandy333 Excellent stay.
My husband & I were very happy with our recent overnight stay at the Sheraton. The staff & room exceeded our expectations. It was a wonderful stay.
June 30, 2014
Rated 1 out of 5 by SirGoneALot Old and Tired...
As a Gold Preferred SPG member, I was very disappointed with what I believed would have been a flagship-type example of Philadelphia hospitality.
I was greeted by a young fellow at front driveway, with his hand out immediately informing me of $45 Valet??? $25 to park in the garage one floor down??? WOW. Asked if I could take my one bag inside before I parked car myself, and was told no...they were too busy to keep my car in front for the 3 minutes it would take to go inside...felt a prevailing sense of laziness? Found dust fingerprints, smears on glass, an elevator that clanged and banged and the doors would barely open 3 different times, noticed white shavings of powder like substance seemingly everywhere, as I was leaving my room final time, my phone rang, had a very nice black writing pen in my hand, laid it down while grabbing my suitcase, walked out of the room....I noticed on way to airport it was not in my pocket, I called and asked to simply go up and grab pen and call me when they had it, I was told no problem....6 hours later arrived home, no one had called, so, I called them, was told sorry, they didn't see it and someone was already checked into the room...that's that. No offer to look under the desk or ask to new "lodgers" if they found it just can't do anything more. Not convinced they even really tried...or cared.
Just overall disappointment.
September 8, 2014
Rated 2 out of 5 by Jesse disappointed
Despite Gold status, I was given a room next to the elevators, so all night I heard them going up and down (sounded like the wind was constantly blowing).
Internet was also down one of two nights and very slow the other.
Housekeeping caught me at the elevator as I was leaving for conference and asked me if I needed my room cleaned (strange to ask...I didn't ask for new sheets, but told her to refresh towels).
November 16, 2011
Rated 1 out of 5 by Bren12 Worst Sheraton Experience
I used my points for a one night stay at this Philadelphia, PA Sherton and I am a gold member which they acknowledged by upgrading me to a junior suite. That was great until I got to the floor that the room was on and it was really dirty. Then I get to my room and the smell of smoke was so overwhelming that it gave me and my girlfriend a headache. This is supposed to be a non-smoking hotel. To make matters worse, we called down to the front desk twice to let them know that our room smelled like cigarettes but I guess it wasn't important to them because no hotel attendant showed up to fix the issue. So after 30 minute I went to the front desk and had the room changed. Then they downgraded me to a regular room that the TV wasn't even working in. I have stayed at plenty of Sheraton's and this was the worst hotel experience ever. I can guarantee that I will not be staying in this Sheraton ever again.
March 24, 2014
Rated 2 out of 5 by MONSTRO They gave my room away
My first stay has not been impressive.
Great location, bar is fun and has a great staff
A little run down, but that is fine. What is NOT FINE is that when I arrived at the hotel I was informed that some manager gave my room away. I was able to get a parlor room but was very offended that the manager refused to come out and speak to me about it. I reserved the room weeks in advance and do not expect to be bumped. I was lucky to get a parlor room and sleep on a roll-away bed. the three guys behind me....not so much. Apparently they are supposed to find a new room at 10pm. Very poor and unprofessional management, I will be filing a complaint with SPG.
May 21, 2013
Rated 1 out of 5 by bestman not up to par for Starwood Property
It starts with filthy elevators. The stainless steel doors were covered with dust...you could write your name. Informed an employee who was in the elevator with me and he said he would take care of it...still dirty 2 hours later. The cordless phone by the bed did not work...reported it at 7Am when I departed for a meeting. When I returned at 10 PM no resolution. One morning I requested change a the front desk for a $20. They said sorry, perhaps I could try the restaurant. I am an SPG Gold member, so was very disappointed with this property. I live in New Orleans where all hotels pride themselves on service...this was seriously lacking at the Sheraton Philadelphia.
January 28, 2014
Rated 2 out of 5 by peggymg One Night after Vaca
The room certainly met my expectations, however the common areas including elevators, hallways and concession areas were very dirty. There was litter and debris along the entire length of the hall on the Club Floor where I stayed. And the elevators were dirty and unkempt as well. Finally, the Ice Maker on my floor was out of order and there wasn't an Out of Order sign or any other indicator. I've stayed at this hotel in the past and was very pleased. I trust that the conditions I noted above were as of result of a temporary staffing shortage. With that in mind, I will reluctantly recommend this hotel should anyone ask, and will stay again when I'm in Philadelphia.
August 26, 2013
Rated 1 out of 5 by krislach230 our stay
The sheets were stained and there was hair on the bed. There were also stains on the carpet and wall. The glasses that came when we ordered room service were dirty and smudged. The food was not good and tasted old. There was also hair in our bath tub. Although the staff was friendly our stay was a very big disappointment and we will not be back
October 6, 2014
Rated 4 out of 5 by Calico007 food greaaaaat --room could be cleaner
The food was fantastic!!!!
The halls in the room areas could use a good shampooing--the room rugs also.
Valve stem on hot water side in bathroom leaked.
September 2, 2014
Rated 2 out of 5 by SandraPhilly Front desk staff unreliable
Stay here all the time. Front desk staff have MISSED crediting "Make a Green Choice" points for the vouchers I turned in TWO times in 2 different weeks! This was after they reassured me they'll take care of it at checkout. The hotel isn't great, but when the staff aren't reliable and don't do what they promise - this hotel becomes horrible!
January 21, 2014
Rated 5 out of 5 by Matt3141 Fabulous Staff, Great Location, Good Weekend Rates
Very pleased with my first stay at this particular Sheraton. Great location - very convenient to the convention center, Chinatown, Reading Market, Franklin Institute, Art Museum, etc. It's a short walk from 30th St. Station if you have only a roller bag or backpack (or five minute/$5 taxi). Hotel itself was super comfortable; great beds, excellent workspace/desk and chair, new HD TVs, good shower and bathroom. Front desk staff were exceptionally nice, and gave me a cute Philly souvenir for my niece! I did not have a chance to go to the hotel's restaurant or lobby bar, but there's an Irish pub nearby. I will definitely return to this hotel when I come back to Philadelphia.
December 30, 2011
Rated 2 out of 5 by Mike2014 Cheerless hotel and unhelpful reception staff
The hotel is in need of some decoration. The reception staff on the day that I checked-in were unhelpful and unaccommodating.
Just as I was about to sleep there was a fire alarm and all guests had to evacuate rooms. It was chaotic.
I would not stay at this Sheraton again. Very disappointing.
January 28, 2014
Rated 3 out of 5 by AJC1973 Not the cleanest
Room had trash from last person left. Paint peeling. Carpet doesn't reach the wall. Bathtub doesn't drain (everytime I have stayed here). Fitness center nice but way too hot. Almost too warm to tolerate. Lobby restaurant and bar decent. Overall a subpar stay.
March 24, 2014
Rated 5 out of 5 by JoeDE The hotel has the most friendly and helpful staff
We were only there one night to attend a concert. The staff could not have been more friendly or helpful. Their recommendation for dinner was perfect. The room was very clean and comfortable, though the bathroom could use updating. The location was perfect. I expect a lot from Starwood hotels and this one did not disappoint. I would definitely recommend it.
August 23, 2014
Rated 4 out of 5 by JMMCK Great Hotel and Staff
Great Hotel and Staff; however, the hotel is due for renovations. The carpeting is deplorable and overun with snags and bulking mounds in the hallways and inside the rooms. Management needs to do a thorough walk-thru and make improvements.
March 26, 2014
Rated 2 out of 5 by Chicagoflyer Needs help
Dirty - fingerprints on the doors for days without being cleaned, elevators never get cleaned. Had a used bar of soap in my shower. Front desk is just unfriendly and they hate their jobs.
August 24, 2013
Rated 3 out of 5 by ShaggyMEB Not Such Great Facilities, Amazing Staff
The wife and I recently checked into the Sheraton Philadelphia Downtown for three nights to celebrate our anniversary. We had never been to Philly and wanted somewhere close to Center City where we could stay using Starwood Points, and this spot fit the bill.
We arrived on Thursday evening. The hotel offers valet parking, but there was no one who looked like a valet outside waiting to park the car, so we just self-parked in the hotel garage. The lobby space looks great and appears to have recently been renovated. We checked in with Javia at the front desk, who was outstanding and gave us some great tips about things to see in Philadelphia.
We were in a junior suite on the 16th floor thanks to elite status upgrades. Unfortunately, this was where the hotel started to show its age in a big way. The carpet was spotty on our floor and looked unvacuumed. The paint on the doors and the wallpaper had lots of scuff marks and general wear. We found the same things in our room: peeling paint, dust in spots that should have been dusted, and lots of general wear. Honestly, it felt like the hotel just hadn't been very well maintained, and that rather than trying to make small adjustments and repairs when these things started happening, they were just left. We had no issues with the bed, but the other physical aspects of the hotel could have been and should have been better maintained, which really bothered me. For a hotel of this class and in the location it was in, I expected better. Things didn't get any better when several floors of the hotel, including ours, were left without hot water on Saturday morning, which required us to go 10 floors down to another room with hot water to shower before returning to our own room. It was like dorm life in college all over again. There was a sign stating that the rooms are currently undergoing renovation, and I'm sure that some fresh paint and maintenance can make these rooms feel good again, but overall, I found the facilities to be pretty poor compared to my expectations.
All that said, the staff at this hotel was among the absolute best of any hotel I've ever stayed in. As mentioned, Javia at the front desk was fantastic. She casually asked us why we were in town, and upon learning that it was our anniversary, sent up a surprise bottle of champagne for us to celebrate with on the house. Dottie, who was the Guest Services person we spoke with when our room had no hot water, was very apologetic and accommodating, even providing us with some extra StarPoints for our troubles. We were greeted in the halls and in the lobby by nearly every staff member who we came in contact with, all of whom asked how we were doing and how our stay was going. At least one staff member who we'd had no previous contact with asked us how our anniversary was going, which was a surprise and a delight. I was extremely impressed by the staff here.
Location-wise, the hotel is in a good spot overall. It's close to the beautiful Philadelphia City Hall and JFK Love Park, and an easy walk to lots of dining and nightlife options near the Center City area. It's a short cab ride away from places like Independence Hall as well, where we spent most of our day Friday.
Overall, I would probably give this hotel one star for the facilities as compared to expectations, but the outstanding staff here is worth five stars. I would consider staying here again once the room renovations are complete because I was so pleased with how well we were treated while here.
October 10, 2014
Rated 5 out of 5 by Purp1eranger My Stay!
MY STAY WAS ABSOLUTELY RELAXING AND VERY COMFORTABLE!!! I HAD A AWESOME TIME AND MY ROOM WAS REMARKABLY CLEAN!!!
March 11, 2013