Rated 1 out of 5 by analystken Fire Alarm
I stayed here on a Saturday night and around 4:25AM the fire alarm went off and there was a loud announcement on a loop that kept announcing there was an emergency but that we could stay in our room. I thought the loud repeating announcement was overly intrusive given there was no action to take. I also don't understand why it had to repeat nonstop for 10-15 minutes giving me a headache when in the end there was no emergency. This is a horrible system in this hotel and I would not stay there again.
July 19, 2016
Rated 1 out of 5 by dreamtso not a good SPG experience
as a gold member is do expect a consistent stay. This hotel was the worst spg experience we have had. we booked two adjoining rooms for our stay, when we checked in we were offered and agreed to club level upgrade.
* second bathroom did not have a shower curtain
* rooms did not have safe
* Club level benefits were not as advertised. when we went up at the advertised time for the appetizers they were not available, we were later told that they dont do it on saturday,...so why up sell us and charge us!
in a nut shell i would not stay here again and frankly as a long term gold member, i feel my points should be reimbursed!
July 17, 2016
Rated 2 out of 5 by thea72 WHY OH WHY!!!
I like this hotel because of the location. It is near by the museums and a restaurant we like to go to..So i've been here couple of times and my experience was pretty good... until last week..
there were couple of things i was willing to look over but... after the horrible staff issues.. i will mention all.
i appreciated the plat recognition and while few at the front were very courteous and professional, some were rude, snappy and had the "gosh when can i go home" attitude.
comforter was very lumpy.. looked like little critters were inside.. bunch of little humps..
the shower was not working when we got in at 11:30PM..
the indoor pool was not heated so had to wait about an hour before engineer came to adjust the temperature and for the water to start heating up..
now here's what really got to me.
we left our charger in the room and once we realized it i called and asked if they can look for it. the lady said she'd check and call me back. next day no one called so i call back, speak with a gentleman, he tells me he will call me back.... no call back
the 3rd day i call, lady finally finds my charger , which has not been logged in to lost and found but on someone's cart and she tells me they will send it to me. WOW! i am grateful and i thank her. but it's been a week... no charger.. i call back today and after getting the runaround for about 15 minutes... lady tells me they will send it to me... today...
i've asked the lady to have a manager call me back and i will see once again how their customer service is...and if they truly don't give a damn about their customers...
and to see if they will really send me back my charger..
July 15, 2016
Rated 5 out of 5 by Crystal12345 Beautiful hotel
Hotel was very clean. Rooms were comfortable. Staff was very polite and helpful. Relaxing and peaceful stay.
July 13, 2016
Rated 1 out of 5 by slwilkessr EPIC FAIL!
As a Starwood Platinum member, I am appalled at the lack of Customer Service from both the stall and general Manager. From the onset of my stay it was a total disaster. I've been a loyal Starwood member for years and have never experience this type of treatment.
July 13, 2016
Rated 1 out of 5 by kdawg57 AWFUL
I will never stay here again, the hotel staff was soooo unresponsive to all my complaints. I booked for my brothers bachelor party and I am embarrassed from the outcome.
July 12, 2016
Rated 4 out of 5 by kev104 Room
The only issue I had with the room was the smell of the room. Had a smoky smell. Also being a SPG member (new) I didn't realize I had access to a conp. breakfast. Would have been nice if I was told this when I check in.
July 6, 2016
Rated 3 out of 5 by DCTravelGuy Pretty Average
There was nothing special about this hotel. The lobby is nice and the location is OK. My first assigned non-smoking room reeked of smoke so I had it changed. The hallways are very dark. The bed was comfortable but the comforter looked pretty warn and had some pilling. The bathroom was nice but it had major dust problems on the vanity lights and the main light-switch was installed upside-down.
July 5, 2016