Rated 2 out of 5 Aside from the great location and view, just OK
SPG.COM messed up our reservation and it took over 30 minutes and a second reservation to get in our room. The staff was as friendly and helpful as they could be, especially Elizabeth and Joseph, but we had an engagement we were late for due to the reservation problem. The room itself had beautiful furnishings, but the bathroom and front door showed signs of wear and tear and age and lack of proper maintenance.
October 15, 2012
Rated 2 out of 5 by Unimpressed2014 Management needs training
Called Guest Services to complain of noise and was transferred to "manager" on duty. I was told that there was a party going on and that it would be "over by midnight" (i.e., I should just wait it out). I was also told that "there wasn't anything management could do" about the noise, though I was offered some ear plugs. Clearly, management needs training on customer service and responding to guest complaints.
January 27, 2014
Rated 2 out of 5 by ABCRegularGuest Comcast employee
I stay at your hotel about every 5 weeks; but had multiple issues this time; 3 different people were given my room key and attempted to enter; breakfast hang-tag was not picked up either day; phone system did not call the services listed by button; transfers manually by guest services sent me to a dental office and wine shop instead of IT and 2 lights were burnt out
Not positive I will return to be honest.
January 17, 2014
Rated 5 out of 5 Wonderful Staff
We arrived early before the rooms were ready. Our group was there to celebrate the Marine Corps birthday and had to be in our dress uniforms by a certain time. The on duty manager not only went out of the way to find us a room to get ready in, but also gave My (3 and 5 year old) children small teddy bears to distract their restlessness. We appreciate everything, and WILL recommend and definitely stay again.
November 14, 2012
Rated 4 out of 5 by jwright Great weekend in Philadelphia!
Excellent stay. The Sheraton is a very nice hotel, well located, with an attentive staff and nice rooms. My only issue was the elevators -- sometimes a long wait (even though there are six of them) and twice we took the "local" route down from the 25th floor, stopping on many if not most of the floors where typically there was no one waiting to board. This is a problem that needs to be resolved immediately.
March 4, 2013
Rated 2 out of 5 by MTraveler This hotel needs improvements.
The rooms were not clean, upon checking in I had to have housekeeping in my room to change the dirty sheets and dust ruffle immediately.
The elevators in the hotel are both an unpleasant ride and terribly backed up. I was waiting a minimum of 10 minutes to go up to my room or down to the lobby.
Guest services never answered the phone. We had to phyiscally go downstairs to the desk for anything we needed.
April 29, 2013
Rated 2 out of 5 by SPGhotel Old and rude
This hotel is super old and not updated.. The staff was so not helpful and I was so disappointed in my room.. The waitress at the bar was great and was super accommodating.. She was wonderful.. I booked a king room - got put in a weird queen room and the walls are paper thin.. Could hear my neighbors entire conversation.. Is an old hotel.. Only update is the sheets and bedding.. which I was grateful for...
January 12, 2013
Rated 2 out of 5 by wags cleanliness
the hallways appeared to have not been vacuumed during the entire stay. The guest room had scuff marks on the walls, torn wall covering, a seemingly blood stain on bathroom floor. the window to the outside at the elevator bank seemed to have never been washed. the food in the dining room was only mediocre but expensive for quality. the starbucks desk was not open all day and made the lobby feel abandoned.
April 18, 2013
Rated 2 out of 5 by nottoopicky Needs updating and cleaning
Location is great, food in the restaurants is great, people are friendly but the hotel is tired and run down. The day to day maintanence and cleaning is poor. There were stains and dirt on the carpet in the halls and the room. There were water stains on the ceiling and paint and wallpaper peeling in the bathroom. The sofa was so stained and old that I did not touch it. The lobby is worn and tired looking.
September 25, 2012
Rated 3 out of 5 by Jfpgh Outstanding, friendly and responsive staff
Spent four nights at Sheraton Philadelphia Downtown Hotel with a convention group. Easy self parking, and quick check-in at 2:30 pm, John was very welcoming. Outstanding service during meetings and group meals (Lisa), with the food better than average. Grapefruit juice, bacon and prime rib were A+, Fast and efficient elevators, waiting just a few minutes from 20th floor. Personal guest room had multiple issues, non-functioning electrical outlet in bathroom, plumbing issues with sink and toilet, non-working iron -- all were corrected promptly by courteous staff. Too bad these were overlooked in regular maintenance prior to my arrival. But at least future guests will not have these inconveniences. Poor in-room internet connection, sat by elevator bank for several hours each night. Staff apologized nightly for sporadic internet signal. Awakened by loud, inefficient a/c unit. Sagging bed/mattress, lumpy foam pillows and duvet. Parking was reduced for group rate, but not comparable to weekend rates in neighboring garages. Overall pleased with convention service, disappointed in personal aspects of stay. Complete opposite of my expectations.
August 29, 2014
Rated 5 out of 5 by RRLew Great Experience
My wife and I stayed here last weekend and were more than satisfied with our experience. Everyone on the staff was very courteous and went out of their way to make our stay comfortable. From the woman who checked us in to the concierge to the restaurant staff- all provided great service. On-site parking was a breeze. This is the second time we have stayed at this hotel and we will definitely be back.
June 27, 2012
Rated 3 out of 5 by natie00 disappointed
when checked into our room we found the bathroom to be filthy. Big strands of hair were hanging from the bathroom door knob as well as hair on the floor and in the bathtub (appeared to be"private area" hair) there were no washclothes the toilet paper holder fell off the wall the first time we used it. trashcans had no linings (bags?) However guest services were prompt when asked to fix the problems
February 19, 2014
Rated 4 out of 5 by Vicki2014 Good weekend
The room was comfortable, clean and updated. I thought it was great that there was both a shower and tub in the bathroom. After hours of walking around, a good soak was very welcome. Everyone I interacted with at the hotel was friendly and helpful. I had a "Pure" room, which was not adequate for my allergies, but might be perfect for someone having less of an "allergy year" than I seem to be having this year. There is no in-room safe, however, so I had no way to adequately secure my electronics. Also, I paid for the breakfast, but would not do that again. There are mostly carbs, not good for me, but the selection was healthy at least. Also, they don't put out enough snacks, and I never saw any hot appetizers, so if you want some, I guess you have to be first in line. Finally, while the wifi is not free, there are some computers available and the one in the Club, if you purchased access with our room, can be used for free.
June 24, 2014
Rated 3 out of 5 by EAB1 Front desk staff did not recognized my Lifetime Platinum Status
At check-in I asked if I had recieved Platinum upgrade. No acknowledgement, from staff and I was assigned standard room on Starwood floor. Staff did not properly inform me that I had a second RSV booked with Cash and Points. RSV was canceled, but no mention of points. One week later I call Platinum phone # to inquire why I was charged 10,000 points. Contact was made with hotel to refund the points.
June 13, 2013
Rated 2 out of 5 by stf116 the x factor
Too many things going wrong.....Confirmed JR suite but was changed to King room upon arrival but only 2 double beds were availible by 330pm. Had to kill 2 hours walking around then was given room on 17th floor. Discounted only 20$ even though I requested and paid for a jr suite. Upon check out waited 30 minutes for elevator Sunday at 12pm only to walk 17 floors with lugguge for my Girlfriend and I.
November 14, 2012
Rated 1 out of 5 by Vonterro Lights Out
This hotel was dirty. Standing water in the parking garage. The lobby was dirty, the staf ignored the guests. The elevator was filty. The room,.. OMG. the lights did not work, the carpet was dirty. The bed had spots on them. Then, on top of all that, you charged for internet. " where they do that at".. I was done. Never again.
July 20, 2014
Rated 5 out of 5 by Sue79 Perfect Stay
This is my third year staying at the Sheraton Phila for Phila Marathon weekend. Although the hotel was fully booked, and the staff was on top of everything, check-in and out was smooth and we had absolutely no issues during our stay. I highly recommend this hotel for Philadelphia Marathon Weekend - the staff was superb and the location to both the expo and start/finish area cannot be beat. Thanks!
November 18, 2013
Rated 5 out of 5 by LSSS Thank you Sheraton and staff for wonderful hospitality
Three of us stayed here, and all commented on the friendly, personal attention provided by the man who checked us in on our arrival, concierge, maid, valet -- it was quite remarkable. We were given a room with a spectacular view, everything was clean and lovely. Also, every phone call regarding scheduling and rooms was handled professionally and skilfully, leaving a very first positive impression.
April 28, 2013
Rated 2 out of 5 by Gregi Room was dingy and smelled of cigarette smoke.
Carpet and upholstery were dirty with obvious stains and worn areas. Entryway and bathroom smelled like cigarette smoke. To the staff's credit, they did supply an air purifier upon request, and it made a little difference, but the room overall (and the hallway) just are in need of sn update. Even with the 15% discounted rate I got for paying online upfront, this hotel room was not worth the price.
May 13, 2013
Rated 1 out of 5 by SelinaTheCat Hotel is Lacking
Service needs improvement. We ordered a refrigerator upon our arrival. It never came. Waited for hours. Had to call again the next day. We ordered room service for breakfast for two people. It took them 3 trips to deliver all of the components of the meal. Worst of all, the coffee and waffle toppings arrived last (after my waffle was half eaten.) We called the Bell Captain to help with our luggage when leaving. After a half hour, we gave up. They said they mixed up the room numbers.
The air vents were really dirty with large pieces of dirt hanging. They only gave us one soap (for both sink and bath.) There was no hotel directories in the room, outlets did not work etc.
The maids were yelling in the hallway about how we didn't want our room cleaned until later.
Hotel is in a good location.
There were not enough mirrors for a woman to do her makeup.Just not set up well and disorganized.
November 4, 2013
Rated 5 out of 5 by JohnW63 Nice Hotel, but currently encountering renovations
The hotel rooms are nice, spacious and comfortable. Currently, the restaurants/bars are under construction, which provides for limited options in the hotel. Nonetheless, it is in a great location that has much to offer.
August 18, 2014
Rated 2 out of 5 by cdub Room Management is an issue
I had added an extra day to the front of my stay. I had so much trouble. Housekeeping thought I was checking out on multiple days. I had to get new keys 3 times. I was not able to charge a meal to my room on at least one occassion. Very frustrating. Dirty glasses stayed in my room for days. Coffee pot not cleaned or resupplied. Had to ask for a hairdryer. Worst elevators I have ever experienced.
February 28, 2013
Rated 2 out of 5 by tcfish Not a pleasant experience
When I stepped out of the elevator, I found out this was not Starwood Preferred guest level, nor did the front desk recognized my membership status.
The alarm clock was ill set up. I didn't touch anything but the radio was turned on at mid-night, there was also an alarm at 4AM which made my mom could not sleep from then on.
I do need explanations or other type of response based on my feedback.
May 4, 2013
Rated 2 out of 5 by NoNicknamePlease Could Have Been Better
My husband and I were on the 14th floor. There was no ice machine, no microwave, no refridgerator, sour coffee creamer in the room, and no working phone (the phone jack was pulled half way out of the wall). We had VERY ROWDY room neighbors next to us - at 4AM Sunday morning mind you - and I had to use my personal cell phone to call the front desk and have them come up and tell them to be quiet.
October 28, 2013
Rated 4 out of 5 by SD14 Pure room was nice option
After reading many mixed reviews and complaints about cleanliness, I was hesitant to stay. But I received a quick reply to my emailed concerns from the manager, so decided to give it a try, Allergic to dust, I was happy to see the Pure Room as an option. I found everything in the room very clean. Other than a fire alarm in the middle of one night, all was quiet. Front desk staff were friendly.
January 9, 2014
Rated 3 out of 5 by T07312014 Facilities and service not commensurate with price
Spacious and reasonably responsive front desk staff. BUT: No bath mat 1st day (maids forgot?), tea bags not replenished in time, no safe nor mini refrigerator/cooler in room at such a high room rate. The breakfast restaurant staff seemed stressed and unresponsive.
August 7, 2014
Rated 3 out of 5 by HotelPhilly No sleep
I was there this past weekend for a long and exhausting fitness conference. Saturday night next to our room with a group of men that would not be quiet -- talking, partying, etc. We called to front desk many times, security did come and talk to them, but after they left, they continued. We were not able to sleep. The walls are thin as paper and heard everything. Not an enjoyable weekend.
February 24, 2014
Rated 4 out of 5 by Freud1 A great refuge in a storm
This hotel was a great refuge in a bad storm. We found a clean modern comfortable room with unexpected thoughtful touches such as a curved shower curtain rod so that the curtain doesn't stick to you while showering,and coffee and tea in the room. The staff was extremely solicitous and helpful. Only complaint is that the underground garage had puddles of water and floor wan not too clean.
February 8, 2014
Rated 4 out of 5 by MAAB limited dining, otherwise great
Location was very convenient to museums, and taxi service to the historic area was readily available. Rooms were very comfortable and clean. The hotel was excellent in every way---except for the cafe. Why does it only serve breakfast.? I would have likes some options in the hotel besides the bar and full restaurant. The cafe facilities were there, but they only served one meal--breakfast.
October 5, 2012
Rated 3 out of 5 by DrexelMom The view from the 18th floor at night is spectacular
The view from the 18th floor at night is beautiful. The bedding was extremely comfortable. What I found odd was the mixture of what can be great about a Sheraton Hotel vs. it had some contrasting features. The carpeting was a bit old, and the toilettres were lacking. The room was odd mix of old and new. Would like to see some areas upgraded. It was clean and quite, will stay there again.
August 13, 2012