Rated 4 out of 5 by Mali Hotel has a good location
We were part of a wedding party and were very satisfied with room and the brunch served in ballroom the next morning.
August 18, 2013
Rated 3 out of 5 by BDC23 Needs some work
The hotel needs some updating and the halls could use a little elbow grease. You might not get upgraded as I did not.
June 14, 2013
Rated 2 out of 5 by pekulier Mediocre
The water pressure in the shower was pretty bad and the elevators didn't work correctly. Otherwise, fine.
September 26, 2013
Rated 1 out of 5 by Candelata not up to the Starwood's standards
Rude people at the front desk.
Not recognizing a Platinum member.
Dirty room out of an horror movie.
September 14, 2013
Rated 3 out of 5 by room23 The website offers more than the hotel does
I was actually a little disappointed when I arrived at the hotel. The website offers club access to those who stay on the club floor however we were denied access to our free continental breakfast and by the time this mistake was corrected there was no food or coffee left. The one staffer in the room was hard to find, but did eventually agree to put up another pot of coffee. There were no rooms in our rooms, as advertised, and there were were not enough towels. Sure, I asked for an extra and they were happy to oblige. The bathroom has a funny smell to it and the ironing board could not stand up on its own. Hard to leave the room unwrinkled.
June 17, 2013
Rated 5 out of 5 by Test Great stay
I really loved my last stay at the sheraton Philly. Staff met my needs and everything was top notch.
June 12, 2013
Rated 1 out of 5 by LizzyE Unsatisfied
I am a SPG Member, this status was not acknowledged, and utilizes Starwood Properties all the time and this was my ONLY negative experience. The only thing positive was the staff. The carpet in my room requires replacement. It was absolutely “FILTY” to say the least. The sheets on the bed seemed to be clean but everything else on the bed was placed on the floor because it wasn’t clean in any sense of the word. We were really worried that we could catch something. The upholstery on the sofa requires replacement or at least cleaning…there were numerous large and unsightly spots on it. We discussed requesting another room but felt that if you allowed one of your guests to stay in this room that it would not have made a difference. The floors throughout the hotel had not been vacuumed the day we checked or at least they appeared that way. I went to the lounge in the lobby and attempted to order a drink but the bartender, who eventually got an attitude, was unable to make any of the four cocktails I requested because she either didn’t have ingredients, mint leaves, and/or the right alcohol to complete the drink properly. I would definitely not stay at this location again nor would I recommend it.
July 31, 2012
Rated 1 out of 5 by Navymom13 unprepared
completely unprepared for the amount of people who came in for the Army/Navy game
December 16, 2013
Rated 5 out of 5 by Julia68 sheraton downtown philadelphia
So convenient to the start and finished lines of the Rock n Roll Half Marathon.
September 16, 2013
Rated 5 out of 5 by dudester great features
comfortable, freindly professional staff willing to help, clean, and modern.
August 27, 2012
Rated 5 out of 5 by MrTee Great Business Stop
Wonderful location, amenities, friendly helpful staff. Excellent value
July 15, 2012
Rated 5 out of 5 by PhillyDoc Friendly, helpful staff
excellent and friendly staff
February 14, 2014
Rated 5 out of 5 by DavePA Great Location
Convenient to everything downtown.
January 31, 2014
Rated 3 out of 5 by newcityeverymonth rooms needed cleaning...
This hotel "got the job done" but I had to call down to have my bed made after realizing, late night, that there was a twin-sized top sheet, no fitted sheet, and no additional top sheet to accompany the ill-fitting one, positing as a "made bed." When we arrived, there was also a hair clip & food crumbs on the floor. It made me realize, they did not clean my room before checking me in. UGH. The cleaning staff who remedied the situation was perfectly delightful, however. I also found it odd that there was NO SAFE in the room. Overall, the location was good, all else was fine- not luxurious, but would be fine for business travel on a budget.
June 28, 2012
Rated 4 out of 5 by PSUFitnesschick the staff was exceptional
The facility was a little dated but appeared that they were trying hart to keep up and re-do furnishings and fixtures. This was totally overshadowed by the friendliness of the staff. It was noticeable this visit. I had three house keeping employees initiate conversation with me. I had 4 employees GENUINELY ask me how my stay is. I had a house keeper who asked me in passing if i needed anything, more coffee, other?
All were very genuine and not fake. I felt the front desk was also much more friendly than i expected. As was the room service staff, TWICE!
It was a pleasant surprise in this age of mediocre service. It was a very welcoming environment.
February 24, 2013
Rated 3 out of 5 by AJinDC Not my first choice of hotel in Philly
The service experience was mixed. The restaurant staff was great but the bar/lounge staff was about as bad as I have experienced anywhere. Service was slow and I had the fun experience of watching people who entered 20 minutes after me get served first (but the bar manager explained they were VIP so I guess that's ok?). Room service staff was friendly but got my order wrong (I'm allergic to mushrooms so it was kind of a big deal). The carpet looks pretty stained in many locations in my room and hallways. The hotel smelled like cigarette smoke in several public areas. I think my bathroom shared an exhaust with the kitchen because it always smelled like fried food. There was no minibar in my room, the cups were all plastic, and there is no midday room service. I was asked in advance if I wanted to upgrade to a club floor room and I agreed. I was put in a king room on the 5th floor (instead of 15 floors higher where I was originally booked) with no club access. The woman at the front desk gave me club access on my key cards after I asked, but it's a little less convenient when you're 18 floors off. Overall the hotel was average and I wish I had booked somewhere else. There was no acknowledgement that I was a Starwood member and I was not placed on a Starwood guest floor. The green programs and features were also not explained to me upon check in so it took me a while to figure out.
November 25, 2013
Rated 1 out of 5 by Toomie TERRIBLE Staff - OK property
I am a lifetime Stawood Platinum mmber and have seldom encountered a less caring and less efficient staff in ANY hotel. Check in was DISMAL - starting with the driveway greeting -- there was no "Welcome to the Sheraton" it was a mess on the drive and no one was directing traffic. When I said I wanted to valet ther response was "It's $44 a night" with the tone of can I scare you off- not an informative tone. The front desk liine was a MESS and there was NOT a priority line for Starwood Gold and Platinum as most properties. The gentleman who did check me in was nice and relatively efficient. The room was basic and in need of renovation. The Club lounge was not stocked. On Sunday morning when we arrived at the Lounge shortly after the posted opening time the staff was cleaning the room and we were informed it would be a while before they opened. we have a strict time line so we had to go downstairs and have breakfast nt he restaurant at an added cost and yet another delay. But that's not even the worst of it. Check out was so frustrating I couldn't stand it. Since I had to buy breakfast I needed a revised folio to reflect the charges. That took 12 minutes standing there to get a revised printed folio. And then he forgot to add the valet parking and started to figure that out. I just walked away and hope someday to get a correct folio. DISMAL stay - NEVER will visit this property again. Too many other choices in downtown Philly.
March 4, 2013
Rated 2 out of 5 by Datcha120 Not Awful but Not What's Expected
I stayed in this hotel for about 3 months straight. The location of the hotel cannot be beat and the rooms were fairly nice. However, I there were a few things that made it not quite the experience that i would have expected from a Sheraton in a CBD of a major city. First, the rooms were ok, but sometimes were pretty shabby. There was no consistency to the toiletries that were in the bathroom. Numerous times I had problems with different things in my room (heater, water leaks, lights that did not work, backed up shower drain that was not over the course of two days which made for a disgusting shower even though i had complained about it multiple times). The Platinum lounge is not up to the standards that i have come to expect from Sheraton, the food was mediocre at best, the service hours were minimal and the selection of food and drinks very limited.
As far as service goes, the business manager our company was working with was great with responsiveness to our needs and continually adjusted for our needs. Some of the front desk staff were very friendly, but others were very cold and did not provide good service, so it was a craps shoot every time i went to check in or check out. Also, when i had complaints all I would ever get is excuses and apologies. I understand that a hotel will have problems, and apologies are great, but i need some tangible remedy for my inconveniences and points are really what i am looking for.
Overall this hotel was not a terrible place to stay for a long period of time, but it did not live up to my expectations completely and could improve in a number of areas.
December 20, 2011
Rated 3 out of 5 by Erai8 Needs some improvement on cleaning
The hotel was overall pretty nice. However, the cleaning staff is either understaffed or needs more training. I didn't feel my room was "cleaned" the one day I chose to have it serviced. Also, two room service trays were left outside my door at 7:00am on a Monday, they collected other people's trash throughout the day, and they remained there still when I checked out on Tuesday at 9:00 am. Made the entire hall way look trashy. I can't believe no staff every picked it up or reported it. They were there over 24 hours!!!! However, I did stay on the club level and the benefits of upgrading to club status were well worth it. Very pleased with the club room.
April 10, 2013
Rated 1 out of 5 by DI79 Dissapointed
This is the first time I have encountered an unpleasant stay within the Starwood/ Sheraton family.
It is understandable that I arrived earlier than check-in time, however I was still allowed to check in and advised that I would be called once my room was available. Apparently this was told to other guests trying to check-in the same time I was. After 2 1/2 hours I returned to the hotel and inquired with Concierge if they can find out if my room was ready. The young gentleman who helped me, was the ONLY individual that weekend that made any effort to make my stay pleasant. He didn't have to check for me, but he made it his priority to do so, did...and came to find out that we should have had our room key cards already because we were "confirmed". No one called us or made the effort. He continued to provide his own service by personally retrieving my key cards from front desk Check-In. My compliments to him.
Upon entering my room, a pungent odor of moisture and mold "welcomed" me. Also, I had a room that had the shared door between me and the next room. I understand there is no control of the type of people that will be staying at this hotel, but I unfortunately had to have the most irritable, obscene and rude "neighbors".
Lastly, to make the list of an already disappointing experience, my room did not have an in-room service menu. On my return from stepping out, I stopped by concierge where the previous young gentleman who helped me earlier in the day was still on duty and requested if a menu can be sent up to the room. He made a separate call right away for the request. 40 minutes later, no menu! Called front desk myself... 30 minutes later a menu shows up.
I am very disappointed with the experience and more than likely will not recommend to stay there. There are a few other Starwood hotels in the area that I have had the pleasure of visiting and will take my business there next visit.
December 1, 2011
Rated 2 out of 5 by ADXY This hotel does not meet basic amenities
For $200 a night, the hotel does not provide free wi-fi in the rooms. You have to pay an additional amount if you want internet access in your rooms. There is no microwave or refrigerator in the room. When we arrived at 4.30pm, we were told that housekeeping was backed up and hence no room would be available: and furthermore were told they had no idea when a room would be made available. (This after making a reservation 3 months ago). Couple staff members were very good and helpful: but this hotel is not one I will ever stay in ever again and I would dissuade anyone who wants to stay in downtown Philadelphia from staying here.
April 12, 2014
Rated 2 out of 5 by DisappointedTraveler404 Under construction
I've stayed in many Sheratons across the country and this was the worst one ever. The staff was good to great. The facility was very run down and parts were under construction. Extremely loud coke machine outside my door, no ironing board (took them 2 days to find one), no ice machine on my floor, they delivered a baby crib to my room the last night... So I found it when I got to the room at 11pm, the pillows were way to soft, two of the 6 elevators did not work (the hotel was full)And the food in the coffee shop (Resturant under construction) was flavorless.
In general, a lot to pay for the Sheraton experience and not get it.
July 22, 2013
Rated 1 out of 5 by SirGoneALot Old and Tired...
As a Gold Preferred SPG member, I was very disappointed with what I believed would have been a flagship-type example of Philadelphia hospitality.
I was greeted by a young fellow at front driveway, with his hand out immediately informing me of $45 Valet??? $25 to park in the garage one floor down??? WOW. Asked if I could take my one bag inside before I parked car myself, and was told no...they were too busy to keep my car in front for the 3 minutes it would take to go inside...felt a prevailing sense of laziness? Found dust fingerprints, smears on glass, an elevator that clanged and banged and the doors would barely open 3 different times, noticed white shavings of powder like substance seemingly everywhere, as I was leaving my room final time, my phone rang, had a very nice black writing pen in my hand, laid it down while grabbing my suitcase, walked out of the room....I noticed on way to airport it was not in my pocket, I called and asked to simply go up and grab pen and call me when they had it, I was told no problem....6 hours later arrived home, no one had called, so, I called them, was told sorry, they didn't see it and someone was already checked into the room...that's that. No offer to look under the desk or ask to new "lodgers" if they found it just can't do anything more. Not convinced they even really tried...or cared.
Just overall disappointment.
September 8, 2014
Rated 2 out of 5 by Luv2SkiPA Difficult Evening
We were disappointed with our stay at this establishment. After check in we realized that we would need another set of bed linen for the sofa bed. When we opened it up we found trash inside of it. We tried to call guest services numerous times without any success as to anyone answering the phone. We had to go to reception in order for our request to be completed and then it wasn't even right. We then decided to go to the hotel bar for drinks and our waitress was rude and slow in her service. During check out we tried to explain our frustrations, but we were told that they did their best. Overall not happy with our stay, but would love to visit the area again.
November 29, 2013
Rated 4 out of 5 by JoeRivas BAD stayed experiences
Is my first time at Sheraton Property.
Well to the point
1. The TV/Cable signal was not working for more than 24 hours. So I plan to stay in sunday at room resting watching TV/movies, it was imposible ! The answer of the staff was, no is not working and put onhold !
2. The day I left the hotel, I took a shower and the water left off ! There was no water to finish the shower !
So the experience was very bad and disappointing
November 5, 2014
Rated 4 out of 5 by Henri2014 Went beyond the call of duty
I misplaced my cell phone in the reserved taxi that drove me at 4:30am to the airport. Mr. Woodrow was in contact with my wife and was able to return my phone in a timely manner. My sincere thanks go to him and the special place that makes me always return to an SPG property.
November 12, 2014
Rated 5 out of 5 by jerseymom beautifully renovated room
We stayed at the Downtown Sheraton to attend a family function, and were given a newly renovated room. The room exceeded our expectations. The staff was extremely friendly and helpful. Overall, a wonderful stay!
October 6, 2014
Rated 2 out of 5 by DBMAR Recent Stay 10-6 thru 10-8
No hot water. Cold showers on 10-7 and 10-8. 10-8 further complicated by no water pressure. Very unusual and disappointing
October 8, 2014
Rated 5 out of 5 by driver12 This hotel is unforgettable.
As we arrived, the hotel looked beautiful. We enjoyed the relaxing, spacious lobby and the service in all of the areas. The employees there engaged us in friendly conversation without any useless small talk; they were authentic. The view from the 19th floor was AMAZING! We enjoyed the large contemporary room with the extremely comfortable bed and pillows - so many little extras.The food and service in Phillips Seafood Resturant was outstanding. From the delicious courses to the fabulous servers, the experience at the wedding rehearsal dinner was perfect. The atmosphere at this hotel contributed to the pleasure of spending tme with our family and meeting new friends.
August 18, 2012
Rated 3 out of 5 by steve816 Thin Walls
We had a pretty decent view on the 24th floor, however the walls were thin and we could hear the people next door for a majority of the night. The people were not shouting, but talking in normal tone, however because the walls were thin, we could hear everything they were talking about. We had to turn on the TV to drown out their conversation. The next morning they checked out and we thought we might be getting a good nights sleep, but discovered that college aged kids were staying next door. In the late evening, we asked if we could switch rooms due to the noise, in which we were denied due to a conference going on and no rooms being available. I wasn't terribly annoyed that we got denied, as people don't always get what they want, but I hope that this is an issue Sheraton can fix in the future. We were also upgraded to the "Club" level at checkin, which I was not aware of. Club includes a better room, breakfast, and an evening snack. Because I was not aware and did not take advantage of it all, this charge was dropped at check out, which I was very appreciative of. Besides the thin wall and little sleep, it everything else about the hotel is good.
November 13, 2014