Rated 4 out of 5 by Cran3 Great Stay
We have designated this hotel as our get away hotel and a place to recommend to visiting family and friends. Check in and out was quick and staff was courteous. The room was clean, well maintained and large. It was a fantastic view on the 22nd floor. The pool was great and bathtubs are hard to find in hotels in Philadelphia. I look forward to our next stay.
November 23, 2015
Rated 2 out of 5 by LaRue Way off mark
I was very disappointed with this stay. Huge line at check-in, no mention of any concierge floor for free breakfast (I am gold). I had an accessible room, with a horrible bathroom, lacking a counter or proper lighting. Room was dark and looked out onto a mid-level roof, blocked from sunshine. Luckily I was able to switch rooms and the bathroom was ok. I noticed carts in the hall for hours (was the cleaning crew napping??) and room service food trays sitting there all day. The lobby needs refreshing. When I mentioned these things at check-out, the manager was very nice and offered some Starpoints as a concession. I still haven't seen them; hoping they will still show up in my account. This was over a month ago...
November 19, 2015
Rated 5 out of 5 by Montu41 Sheraton Philadelphia
This Sheraton location is much like many others I've stayed at but severely struggles with room key cards.
On the 2 weeks I've stayed here so far I've been locked out of my room due to the card reader no functioning. This has happened to me with two different rooms. It seems like this is an issue the staff is aware of but can do nothing about.
I think it's crucial for this hotel to implement the new smart phone readers allowing people who stay at the hotel to always be able to get into they're rooms. I really don't like having to go down at the front desk twice in a 3 night stay to get a new card.
It would also help skipping the line on Monday evening check in as everyone who stays at this hotel is in the city for business.
November 16, 2015
Rated 5 out of 5 by ADF2015 Great stay!
No complaints. Great location, comfortable rooms -
Would definitely stay again.
November 16, 2015
Rated 5 out of 5 by Scotsgirljane Erica was exceptional
I had to get a room at the last minute, everything was excellent apart from a noisy fan in the A/C. Pool was good. Breakfast buffet could use oatmeal. Really great for business.
November 11, 2015
Rated 2 out of 5 by JenMarieS Very unclean and leaves a lot to be desired
I was placed in a handicapped room, as well as the three other individuals in my party when I first checked in. The room was incredibly run down, especially the bathroom and the shower. The carpet was unacceptably dirty and the room was visibly dusty almost everywhere. I asked to change rooms, and was promptly moved without question. Perhaps the only plus is that the staff is friendly and attentive at this hotel. The hotel bar has mediocre food and drinks at best, much less than I expected would be at a Starwood Hotel especially at a downtown location in a big city. There were quite a few homeless people loitering in the lobby while I was trying to meet with clients. Cleaning carts were left in the hallways hours at a time, leading me to believe that cleaning staff were not in fact cleaning during the day and spending the day in the their rooms. This would explain the overall dirty appearance of the hotel. Despite the good location, I would never recommend this hotel and told our meeting services director to never book this hotel for our staff or our clients ever again. Cleaning really needs to be made a priority at this hotel as well as a management overhaul. I've stayed at Hampton Inns and Holiday Inns much nicer that this.
November 3, 2015
Rated 1 out of 5 Needs Improvement
I would like to bring a few things to your attention - i work in a hotel and I would want to know these things -
Front Desk -
At check in - everything went great, but as I was checking in 2 staff members were talking about what kind of beer was best and how - one of there co-works loved PBR. Not something a guests needs to know.
I had 3 rooms - 1 for 2 nights and 2 for 1 night - on Saturday I went to see if I could check in the 2 rooms at 11am and was told I could but they would not be on the same floor but if i wait till after 3pm we would all be in on the same floor so i waited - checked back after 3pm and that was not the case - I told the lady check in me in and she said there was no way - as she was making my keys the same gentleman was telling a guests that you were over sold Saturday night - I think that is TMI to tell a guest.
Room - Rooms was clean, the plug in the bathroom didn't work when we checked in but engineering came and fixed it.
Guest Services - I called guest services a few time for different things and every time they were rude and short - no thank you or is there anything else i can help with nothing just short and then hung up on me. The first time was for the plug and that got fixed, but the ice maker on the 6th floor didn't work the entire weekend. I called to get ice and I was told just go up a floor and get it - very inconvenient.
I was there on a friend and family rate and I thank you for sharing that with me. I just wanted to share these items with you. Thank you and have a great day.
October 26, 2015
Rated 2 out of 5 by Platinum15 This hotel is tired
I am a Platinum SPG member, and stay at this hotel on a frequent basis. Today, the best the hotel could do is a room with ripples in the carpet, a toilet with a seat that isn't the right size for the fixture, and a door that is directly across from the Ice and Soda machines. All this along with it took an hour and a half to get a very mediocre salad in the restaurant. Points or no points, I am looking for alternatives in Phly.
October 20, 2015